Frank's Air Conditioning

Our A/C was not cooling properly. We called this company and they were able to send a technician within an hour and a half which was great. The tech was knowledgeable and professional and explained our A/C unit needed freon. The only reason I don't give the company 5 stars is because instead of getting charged the $100 fee they normally charge for sending a tech to provide us with a diagnosis, the company charged $150 because we called on a Saturday. This was in addition to the cost of labor which we found a little expensive. But other than that, we are satisfied with the prompt service we got.

This was a great experience from beginning to end I even signed up for their maintenance plan. Jose was knowledgeable and explained everything in detail. He checked my system completely and got it running efficiently. The office knew I needed an early time slot so he called two hours earlier than they quoted and said he was able to come out. I cannot say enough about how impressed I am right now.

The serviceman's name was Jean. He did an excellent job and provided excellent customer service. He was very knowledgeable and he explained every step so I understood not only what happened and why, but also how to prevent it from happening in the future. The service call price was lower than I expected. Do not hesitate to call Franks Air Conditioning Service. I have nothing but good things to write about this company.

Our AC unit died, so we called Frank's AC. David came out to talk through different units and pricing. He was extremely knowledgeable, was able to answer all our questions and helped us choose the perfect AC system. We were lucky enough to have an install within a week. The installers were extremely friendly and professional. At the end of the install, they walked us through the new thermostat and made sure we were comfortable with no further questions. I highly recommend Frank's AC to anyone in the market for an HVAC system. This company is A++. I simply cannot say enough about our seamless experience

As you may see, I don't leave too many reviews, so when I do it's something significant for me. I can't say enough about Frank's and especially our technician Jose. Our air went out last night, we called this morning and Jose was on site in less than an hour. He was polite, respectful ( to the point he made sure not to make a mess or track into our house).

He was efficient and thorough truly going above and beyond what we would expect for good service. In no time at all he had our motor replaced and verified all other systems were functioning at their optimum levels. The whole experience wildly exceeded our expectations. On a side note, their is a maintenance/membership program Frank's has available.

I highly recommend it because it saved us money and provided us some highly valued priority service (along with a great maintenance program). I can't recommend Frank's and Jose with more enthusiasm. Thank you!

I had Frank's install my Trane A/C in 2020. The installation went smoothly and the unit has functioned well since then. Frank's has done 2 preventative maintenance visits. All the technicians have been capable and professional. Iris at the office has been courteous and accommodating. Would like to especially mention Kyle, who did my PM today. He's capable and personable.

Rey arrived exactly on time and was immediately concerned about my health and put on his mask. He explained what he needed to do to diagnose my a/c problem and found the problem in 10 minutes. He was so pleasant and patient and gave me several repair options. I was happy to pay a fair price and asked about a service plan. I immediately signed up for their premium plan to save money and get some peace of mind. I will now use only Franks air conditioning and will always ask for Rey

Rey arrived exactly on time and was immediately concerned about my health and put on his mask. He explained what he needed to do to diagnose my a/c problem and found the problem in 10 minutes. He was so pleasant and patient and gave me several repair options. I was happy to pay a fair price and asked about a service plan. I immediately signed up for their premium plan to save money and get some peace of mind. I will now use only Franks air conditioning and will always ask for Rey

We had a fan blade break and cut a coil. Frank's tech charged $800 to replace the entire fan unit. Turns out he could have replaced the blade only, and the tech We had out yesterday said even a complete fan unit replacement should have cost more like $100.maybe $200. Also Frank's tech told us the coil was to the heater.couldn't find replacement part.needed a new system. BS. Turns out it was the EMERGENCY HEAT that the coil was for, and we fing froze for nothing when it got into the 30's and 40's this past month. We feel like such fools for being so stupid as to trust Frank's. Don't be that fool. Go somewhere else!

The lady working the phone was very pleasant. Kyle, who came to our house, was very kind and knowledgeable. He had our problem (wrong breaker) installed and working in a half an hour. I am very impressed with his professionalism. He is a true asset to the company. Prices were very reasonable and Kyle was out to the house within a couple hours of calling. All around great experiance!

Very professional! Communication was excellent. They did a great job! Highly recommend. Services: Install heating system, Install AC

Tech Kyle G was very professional and a very nice man. We have used Franks for many years and while they are not the cheapest around their work is top quality. Service: AC maintenance

Mike was very professional on time and very knowledgeable. Happy to find a reputable AC Company! Thank You. Mike

Great company! David was professional, thorough and answered all my questions. The technicians were on time and started their work immediately. I chose Frank's AC over the competition due to their professionalism and transparency. Frank's AC was not the cheapest but was the best value for the dollar. I highly recommend David and his team.

Our AC Blower stopped working (we have an older unit). I called Frank's AC and they had a technician here in 2 hours. He was professional and did an excellent job of diagnosing the issue & resolving it quickly. We will definitely use Frank's AC again in the future! Service: Repair AC

Great install of my new heat pump. The crew (Alex and Fernando) was experienced, organized and came with the right tools. The quality of the work was self evident. They answered all my questions and offered good advice. Frank's Air Conditioning gave me multiple discounts this fall that convinced us to buy from them. Services: Install AC, Install thermostat

The service was great. Mike was very thorough and he didn't mind that i hung around a little to see what was involved. He explained things and gave some good advice. I hadn't turned the heat in yet, so he checked to be sure it was working properly. Thanks to Mike and to Frank's. Services: AC maintenance, HVAC maintenance

Amazing customer services, professional technician. I called and they were responsive and on time. I was told that I have to replace the motor but after Hector checked the unit he was able to fix the problem without having to replace any part. I will recommend Frank Air Conditioning to anyone that ask me in the future. Services: AC maintenance, Repair AC, Repair HVAC

I had asked for a 7am appointment and was assured that the technician would be able to arrive close to that time. By 7:30, I was still waiting but willing to keep the appointment. The tech called at 7:35 and said he was 6 minutes away. He finally arrived at 7:50. Although he offered no explanation, he got right to work and finished within an hour.

He showed me an item that might need repair down the line, so all-in-all, a good first service with this company. I would recommend because at least he arrived before 8am, which is better than some companies I have used.

Recommended by several of my neighbors. Our AC was completely out, Iris was caring and helpful, we were able to get a quote within hours however not scheduled to install our new unit for a week, so they brought us a portable unit to use. I've never experienced such compassion from a company. Got a called Friday and they were able to get our install 2 days earlier than planned. Team showed up right on time, fantastic communication. Install was super quick, team was very professional! Will recommend Frank's to everyone!

Best in town super fair prices and the tech was super nice and very informative, would highly recommend this business.

Wow! Frank's Air Conditioning was awesome from start to finish. Dave came to our home and was very knowledgeable and professional. Explained everything to us and no pressure. Tiffany in the office was great too. Very pleasant and very helpful. The three gentlemen who installed our new system were wonderful. Their teamwork was outstanding. They also were very courteous, professional, worked hard and cleaned everything up when they were done.

They explained how to use the new thermostat and double checked everything before leaving. The installation was flawless and I can't recommend this company enough. They offer a great product and reasonable rates compared to other companies. Thank you Frank's A/C for a great experience.

These folks have been servicing my home for years. They're quite reliable. I definitely recommend them.

Called around 10:30 that our A/C condenser went out that morning. The lady who took the call (Iris?) was friendly and took our info and said she would have a technician there that afternoon. They were pretty busy that day. She called back letting us know Jose would be calling 30 mins before getting there. He called to let us know he was On the way and even sent a text with a picture of the technician. He was professional and fixed our condenser quickly during the rain, we were very happy with the price as well. We would definitely recommend them and use them again.

Very happy with the service I received foom Frank's Air Conditioning. The very nice young woman who took my call gave me a quick appointment, David Grierson came out and helped me find the right A/C for my home. I didn't think that my very low budget could afford a Trane A/C but David worked the numbers and made it happen, Today Carlos and JR were right on time and both guys were awesome.despite having to climb up in our tiny attic in unbelievable hot temperature they managed to install/replace the old air handler and outside unit.no goofing off with these guys, they really are hard workers, very professional.

I also like the fact that they are local. When I need to replace our 2nd A/C unit Frank's A/C will be the only phone call I will need to make. Great service. Very happy.

So my AC went out tonight and I called my usual AC company and they had no emergency service for 4 days! So I went on social media and someone recommended Franks so I gave them a call. The woman on the phone was SO NICE! She took my info and promised I'd get a call within an hour and I actually did. Michael R called and said he was on the way.

He arrived at 10pm, I felt so bad with it being so late and raining a bit but he was not concerned at all and said I'll get you back up don't worry. Man. this guy went right to work, diagnosed the issue in minutes, did the repair, checked everything out including Freon and other connections in no time! Franks. please give him the credit he deserves, he's great. I'll definitely be a long time customer and because of him I signed up for the service plan.

Thank you guys so much! Oh and I read the negative reviews. forget them! This is a family owned business and they have a great company. Support more companies like this and keep the money local! They support the community!

What a terrible place, terrible customer service. Scheduled for them to do maintenance at my house two weeks in advance then they call me and my roommate the morning of to tell us they have emergency so cancelled us. I told them we had to make plans because of work schedules etc, they didn't care. Worked out for the best I called another company who fit me in same day for a cheaper price!

I have used Franks since we discovered them. I would never use any other service for my a/c needs. Most recently I had Thomas out to inspect and do maintenance on our unit. I have recommended them to many of our friends. We buy a yearly maintenance contract and that covers the service call and a discount on parts should we need them. They only have good a/c people working for them.

Best HVAC folks around. Being a former contractor I shopped a lot prior to replacing the HVAC in my daughter's house 3 years ago. The guy I used for years had died so we had to find someone new. There were a couple of cheaper estimates but we went with Frank's because of their reputation. A couple of issues surfaced this past week and they went above and beyond what they were required to do to make it right. Wouldn't call anyone else in the Kissimmee/St Cloud area.

Just had a new AC unit installed by Franks Air Conditioning. Installers were very polite and did a excellent job on the install. Installers took their time to show us how to use our new thermostat and was patient with any questions we had. Would definitely recommend Franks Air Conditioning!

We were in a bind that our brand new ac unit recently installed by another company Honest A/C installed and was giving a message to our thermostat that we lost the connection electrically so no air was blowing. The tech tried to help us problem solve on the phone. When that didn't work they came out and addressed the problem and identified a couple of other issues in the wiring and installation and fixed all quickly at a very reasonable price point.

Called Frank's when my combo heat/ac unit stopped working. I was given an appointment later the same afternoon. An hour later, I received a call that they had an availability and could come immediately. I was nervous that they would try to "up sell" me a new system but it was quickly diagnosed by technician "Mike" as a blown transformer. A quick and very affordable repair later and I'm back in business with no sales tricks. He even honored a 15% off coupon available on their website. Would definitely call again.

I had the opportunity to get a quote from Frank's Air Conditioning for replacing my AC unit. The Sales associate was very friendly, knowledgeable, and thorough, his name was Justin and gave us a great quote. I then worked with Tiffany who spent time researching additional options for us within our price range. Tiffany was also fantastic. I highly recommend this company if you are ever in need of a new AC Unit.

Franks Air Conditioning Heating & Air Conditioning/HVAC 307 Commerce Center Dr Saint Cloud, FL 34769 I've been using Farnks A/C company for the past few years. This company replaced my entire HVAC system and my utility bill has decreased since the improvement. I have used A/C competitors in previous years, but most of them became complacent after a period of time and they would perform inferior service. Franks has always been "above board" with everything they promise to perform. Skye does a fantastic job scheduling appointments and you can't find a better A/C Technician than Javier R. This company is honest and pricing is fair. I would recommend Franks to anyone searching for superior HVAC service.

Wanted to charge $128 just to have someone come out to the house. There are much more reasonable places around that have been in business much longer.

They always come to my rescue when it comes to my stressful air condition issues. Friendly, efficient, and gets the job done.also affordable!

Called to schedule appointment and I was given a same day time slot from 4-7pm. Received a call from tech Kevin to confirm I was home and communicate he was en route. On arrival Kevin was able to identify the issue within two minutes (all while I was rambling off all the things that we had attempted to get the A/C to kick back on) Very straight forward and explained the issue and the cost before beginning work. Five stars and a Thank You to Franks A/C!

I "stumbled" upon Franks AC a few years ago after moving into our home and receiving poor service from a couple of independent contractors. My first interactions were over the phone with then service manager Bryan. He won my business by patiently guiding me through numerous discussions regarding a complicated thermostat setup. Other companies I called wanted to charge $100 just to come look at the situation.

Since those initial interactions, the techs and office staff have consistently been professional, helpful, and not trying to always "upsell" (like so many other HVAC companies). One of our two units did die out, and Frank's price was competitive with three other estimates. Since I already trusted them, the decision was easy to stick with them. We're kind of far from their office, but they always make it out here when needed!

I selected Frank's AC to install my HVAC system in the new house that I was building in 2007. They sold me a system that DID NOT have a heat pump included. When it was cold out, the system would not heat up my house even one (1) degree after running four hours! The AC worked okay (I don't keep my house freezing cold) but when I had a party at the house, I cranked the AC down lower and it couldn't keep the house cool.

When I called them out on these problems, they insisted that the system was working normally. After having other HVAC specialists check my system, they informed me that my system was too small for my house. I ultimately went to another HVAC company to replace my entire system after only a mere three (3) years. Please DO NOT use this company for a new install. I personally wouldn't use them for ANYTHING after the experience I had with them and I would advise readers of this review to do the same.