Mohawk Heating

I called in late January because my furnace had stopped working. The tech came, tried to blow air through my lines and told me it they were frozen. Didn't check the nozzle or the pump, and then charged me $300. He wasn't wrong, The lines were indeed frozen, but they froze after the furnace stopped working. After the lines thawed, the motor kicked on and sprayed kerosene everywhere because he forgot to close my pump bleed, and when I went to shut it I noticed he stole my 10mm wrench when he left. I'd google how to replace a furnace nozzle before calling these guys. It'll save you about $294.

Last month our heating system stopped working, so we called over Mohawk as an emergency call to get it fixed since it was still cold out. They said that all that needed to be done was the replace two parts, which they charged us $800 for. The heater stopped working again the very next day. We called a different company who did a much more thorough inspection on our apparently 21 year old furnace and they told us there were numerous large issues with the furnace, one of them if left unchecked they said could lead to carbon monoxide leaking.

When they tore out our old furnace it looked like this. I don't know how Mohawk managed to miss such large issues with our system, or neglected to tell us about it. Regardless, you missed an opportunity to make much more money replacing our system instead of making just $800.

Mohawk is prompt and honest. Several times they could have tried to sell me on more expensive products or services but they gave me their honest opinion and saved me the money and hassle. Their technicians are on time, polite, and know what they're doing. I highly recommend Mohawk.

We had a leak on our boiler, on a Saturday, of course, water all over the basement. Called our big local company who did work on it within the past year, who we also pay monthly for a service plan. Despite their advertising 24/7 service.they would not come out and got no return call at all. Called Mohawk-had never used them before. Phone gal very polite, friendly. The tech John came out, the office called first to give us ETA. John got it fixed in a jiffy! No nonsense. Thanks Mohawk Heating! You guys rock!

The tech (Angel) was friendly, thorough and gave helpful advice. Well worth the cleaning fee, and I'm not well off. My furnace is running well now. Whew!

The two gentlemen that installed my water heater were professional and efficient. Very pleasantly surprised the short time it took to do the job. Nothing but praise for their work ethic and team effort.

During the summer of 2021 Mohawk Heating installed a new oil furnace, and a new central air conditioning unit at my home. Based upon my experience, I believe this is an absolutely outstanding company. I could not be more pleased with their service. Regarding the furnace and air conditioner, the salesperson with whom I met, Robert Anderson, was wonderful.

He seemed more like a consultant than salesman. Rob carefully walked me through my buying options with various products, explaining the pros/cons and costs of each. I am delighted with the choices to which he guided me. The primary installer, Justin, and his assistant, whose name I cannot recall, were excellent. They worked quickly and efficiently over a two day period and when the work was completed the area was left so clean one could not tell they were here.

These installers went above and beyond the call of duty in that, believe it or not, at my request, they also worked quietly. My wife was recovering from very recent cancer surgery and was able to rest while the work was being done. Finally, I am thankful for the assistance provided to me by Kaila at the Installation and Sales Department. Kaila carefully explained warranty details to me and helped me to purchase an annual maintenance contract. All-in-all my experience with Mohawk Heating Company was excellent. I recommend them most highly to anyone who may be considering doing business with them.

My first experience with Mohawk Heating is one worth of a great review. I contacted Mark early on a Tuesday morning letting him know that my AC had stopped working. By 10 AM Sherry reached out to me to find out more about the problem and within two hours Nick was at my house diagnosing the problem. He quickly understood that the fan was not working properly causing the unit to overheat. He needed a new part and in less than one hour my AC was working again. He was polite, personable and professional. 5 stars!

The service technicians that came to my house were very knowledgeable and professional. I felt comfortable with them in my home. I appreciate their willingness to explain what was wrong and take the time to fix it. I will definitely be staying with Mohawk Heating for my future HVAC needs. Service: Heating system maintenance

This summer we had several issues with our air conditioner, we called Mohawk heating late on a Friday panicking that they couldn't see us until Monday. The office staff was extremely polite, kind and helpful. Always cheerful on the phone and very knowledgeable. They got a technician out right away and after reviewing our equipment it was decided we need to replace the unit (it is 30 years old I was half expecting that).

The technician was very polite and clean and was able to do a temporary fix while we wait for equipment to arrive. The day of the install the employees showed up on time, worked very clean and completed the job in half the time we were quoted. I could not be happier with the level of service and professionalism from this company. I highly recommend to anyone in need of hvac work.

When our furnace in our new home broke on a cold November night, we contacted Mohawk because family members have had years of good experiences. They sent someone out promptly, supplied us with space heaters and good instructions on how to use them safely, and gave us helpful info for picking a new furnace. The new furnace was installed on time, as scheduled, and with no problems.

We've now had it two years, and it has worked great. We've had it serviced annually by Mohawk, and the service people have always been polite, on-time, and professional service people. Five stars.

We had a terrible experience with Mohawk. Our compressor broke, so we called them. They sent someone out right away who diagnosed the problem. The next day, they told us that they would come and fix it. Instead of doing that, they sent out two more people to give a second assessment of the problem, which was odd because that means that they don't trust their own employees.

We then had to wait a week for the part to come in, even though they originally told us they had the part. Then they came and put in the part but found another issue and still decided to charge us for the broken air conditioner. By the way, two weeks before this whole incident, they had come for a maintenance check and somehow missed all of this. We ended up having to order a whole new unit.

In all, we were without air conditioning for a month due to their negligence. My family has been with Mohawk for years, and the customer service that we received was unforgivable. The manager, Dustin, was not truthful and completely unprofessional on the phone. The only saving grace the company has is Nick, who was helpful and professional despite the company he works for and his higher-ups. Needless to say, we will not be returning to Mohawk.

I had a new furnace and AC unit put in. Rob, the sales manager walked me through my options and did not try to up-sell me at all. He was great! When they came to install the units, the guys were courteous, neat and communicative. I couldn't say more about the experience. Thank you Mohawk Heating! I'm enjoying my cold air this summer!

This is an absolutely wonderful company to work with! I am actually shocked at all the bad reviews, I noticed they have been in business over 70 years and I doubt they did that by being as horrible as these say. I have used them at my house and at my parents house and I don't have a single complaint. They have done our routine maintenance and come during emergency no heat calls. Always fix the problem, always fair pricing. The girls in the office are a pleasure to work with especially Nikki. Please give them a call if you're ever in need!

I would like to start with the fact that it is January but my 4 year old Air conditioner is cooling my house. Mohawk Heating wouldn't come over and fix their mistake. $8000 for a new furnace and AC and it was installed half assed. There wasn't enough wires so they "fixed" it so it would work. Only problem is I couldn't use my two phase furnace I just purchased and when my home warmed up in the winter the AC would turn on. I would look elsewhere. I paid another business to do the work $400 later all is well.

They charge an outrageous amount of money for a routine furnace and water heater maintenance. My old company spent a long time cleaning and vacuuming ducts. They spent very little time working and then after charging several hundred dollars said that the furnace filter wasn't included and had the nerve to charge an extra $7.00. Such a bad way to do business. Will be looking elsewhere in the future.

Lousy service! purchased a new central AC and furnace unit last June 2018, had an issue and they blamed me for not changing the filter -- the tech that installed the units said the filter doesn't have to be changed for 1 year, not every 3-4 months! So, called them almost a year after them putting in the units for the AC not blowing cold air, then came and charged me a lot of money to replace and repair the issue, not less than 90 days later the same thing has happened again! Does anyone KNOW a GOOD RELIABLE AC & HEATING COMPANY, since Mohawk Heating is not!

Mohawk was scheduled to come to my house between 10-2:00 for a service call because the whistle wasn't working on my oil tank (this tells the person filling up the tank when it is full). 2:30, they had still not arrived so I called the office. I was told that the technician was still on the call before mine and would be there shortly. It would have been nice if someone had called to tell me this.

He finally showed up at my house at 3:30. My oil company had recommended Mohawk to fix my issue and said it could be something simple like a wasp's nest in the pipe that was preventing the whistle from working. The Mohawk technician looked both inside and outside at the piping and declared that it was vitalic piping, that is not used anymore and it all needed to be ripped out and replaced.

I asked if there was any way around this and he said no, that anyone else would tell me the same thing. I was under the impression that you couldn't get a whistle to fit the vitalic piping because they don't make it anymore. The technician said they would be contacting me to give me an estimate on the piping which ended up being over $600.00.

I paid $118.00 for the service call in which the technician did nothing and was at my home for a total of 10 minutes. This didn't sit right with me, so I contacted Len from St Andrews Heating to see if he could fix the problem without having to replace all of my pipes. Len came out and found there was indeed a wasp's nest in the piping, blew it out with CO2 and the whistle was back to working.

He said there was no need to replace the piping. I was angry that Mohawk didn't start with something as simple at this. I feel they were trying to take advantage of a single mother and get as much money out of me as they could. I called Mohawk to complain and asked for reimbursement for the service call, but was denied. UPDATE: 8/3 Mohawk did issue me a reimbursement check after receiving my complaint from the Better Business Bureau. I am happy they did the right thing.

I had Mohawk Heating to a maintenance call for our central air. The guy came and never looked at our furnace or filter. Just asked it if was on. He hooked up the gages to check motor backwards. He never looked at the fluids. Took my hose and washed off the top of the a/c unit. A whole ten minutes that cost $140.00. I immediately called the office and told them the situation.

They had another tech come out.he walked in utility room looked at filter and said yes you need a new one and we don't supply them. WHAT THE HELL DID I PAY $140.00 FOR? I called the office back and told them to take me off their call list I will never use them again!

David was outstanding. He answered my questions in a professional manner. He diagnosed the problems and because he pressed the manufacturer he saved me at least $800. David got all serial numbers and I gladly paid him for the service call. Outstanding worker.

Called for service on a non working boiler. They didn't show up for scheduled appointment. Called them and they said they could come out for an after hours call for a premium price I declined and rescheduled for the next day. Came late the next day and said there was nothing they could do but they would sent a price to fix the boiler. Never heard back from them until they sent a bill for $118 for a service call. Had to call another company to fix it for almost the same price as the so called service call from Mohawk Heating. Mohawk heating spent Less than 5 minutes at my house, that's about $1400 an hour for a service call.

Absolutely outrageous, contacted them about the bill and they said they would look into it and get back to me, they never did and sent me another bill with a late charge. Filed a complaint with the BBB and they ignored that as well. Now 4 months into it and they still refuse to return calls and are now sending bills with finance charges. I personally would recommend you stay away from this company it seems to me they have quite a scam going

Absolutely horrible experience. Last minute cancellation after confirming service the evening before for them being "under staffed". Waited 2 months for this appointment and we could have gone with someone else, and now we are! I WILL NOT LET THEM STEP FOOT IN MY HOUSE.EVER

On January 17, 2017, Mohawk Heating serviced our furnace as part of a prepaid 10 year service contract. Two days later on January 19, we noticed standing water in our basement. We traced it back to a disconnected water line to the humidifier attached to the furnace. We immediately reconnected the line and called Mohawk Heating to come assess and repair the damaged drywall and wood trim.

They sent a regional manager that same day to look at the damage, and the next day, the owner (Kris) set up a fan in the basement with the understanding that he'd be in touch to send someone out to replace the damaged drywall and trim. A few days passed with no word, so we called and spoke to Kris again. He sent a tech to retrieve the fan (the same tech who caused the damage in the first place, and had NO idea why he was there, so he must have not been told about the issue).

A few more days passed with no contact, so we spoke with Kris again. He said he would come out to take pictures of the damage, but after several days he has yet to do so. We've tried calling and leaving messages several times, but he hasn't returned our calls. Our last message was on Tuesday, January 31, where we indicated that if we did not hear back or have resolution by the end of business February 3, we would contact the BBB (which we have done) and pursue other avenues of repair.

We are very concerned about any lasting damage and potential mold growth (especially with an infant in the house) as a result of the water leak, and want the drywall/trim replaced as soon as possible. At this point, we do not have faith that Mohawk Heating wants to resolve the situation. It's a shame, as I was under the impression that this was an honest, family-oriented business. UPDATE: 2/18/2017 Shortly after posting my initial review to Yelp, Facebook, Google and BBB, Mohawk Heating reached out and sent a crew to our house.

There was an emergency during our back and forth that required all staff, and our issue fell through the cracks. They were here for a few days and did a fantastic job replacing the drywall, fixing the rusted air intake cover, mold prevention, and painting. They truly went above and beyond, and you'd never know there was damage in the first place. While I wish I didn't have to write a bad review in the first place, I am happy that they owned their mistake and promptly made it right.