Roland J. Down Service Experts

Dontrail Antoine arrived promptly and reviewed our system. He found two things that needed replacing which he did quickly and efficiently. We were very pleased with the service.

This is the second time I've used RJ Down. The service people are always courteous and knowledgeable. They call before arrival, get the job done quickly and efficiently, and pay attention to detail. I've been very happy with this company.

It was a pleasure to work with James W and Kevyn this morning. Professional. Polite, efficient and helpful. Henda Strasser

Just had my furnace and air conditioner unit serviced. The serviceman, Kevyn Kerker was an amiable and knowledgeable young man. He addressed my concerns and left me feeling confident the system was up to par explaining everything clearly.
A 5 star rating for Kevyn!!!!

We took a service contract for heating and AC after moving here and recently used plumbing services. I am totally satisfied and will stay a customer! I just edited this post to update. Today James G. came to service my AC. Not only was he friendly, quick and professional, he cleaned and polished our outside unit so it looks brand new! Thank you!

I have used them several times this season and I can’t say enough about how satisfied we are. They came for an emergency call and also had to do a big furnace repair. They were very reliable, friendly and went out of their way to get get us up and running. Grant is fantastic. He really cares about customer service. He took time to explain everything in detail so we knew what was happening. Dale and Kyle were also Fantastic. They’re super knowledgeable and I feel confident I’m not being taken advantage of. They have the most affordable pricing and quality work in the area. My husband and I are so thankful to have a company we trust.

We had a new furnace and A/C systems replaced. Bryan in sales was outstanding and knowledgeable. The system was installed in One day by Jack, Brian and Ernie. They were all Professional, courteous and efficient. Working with Roland J. Downs was a pleasure and would recommend to anyone. Great team and service. Thanks.

Highly recommend these guys. I have an older home so I’ve had quite a bit of work done with my plumbing so far and they do an awesome job. And being available 24/7 is a huge plus! We all know something always happens at the worst possible time and they come out as soon as they can to help! Richard has serviced all of my problems so far and I’m very pleased with the work complete

I always got very good service from Roland J Down, bought the heating system from them. I also bought the air-conditioning system from them for our 2-story house, both systems about 10 years ago, the house is about 45 years old. I get annual service for heating system and A/C.

Mike and George just did the yearly check up and cleaning of my ten year old boiler and year old hot water heater. They were prompt,
personable and competent.
I enjoyed meeting them and I am
thankful for their attention to detail
In explaining my Boiler Inspection checklist. Roland J Downs are fortunate to have them as employees.

Both Mike A and Cheri are the best. Very efficient and thorough.

I can't say enough about this company. They truly helped me when I was unsure of how I was going to make such a huge replacement, very unexpectedly. They worked with me to make it happen. I am very grateful. Especially thankful to Eric, Justin, Dave, Joe, and Pat.
Wanted to come back to thank Jack, Nick, and Justin on their fantastic installation today. They were professional and knowledgeable. Thank you again.

Having a service contract with RJD has been excellent, for both our heating and cooling units.
Saves money and affords great preventative maintenance and costs less in the long term, not to mention peace of mind.
Always professional, courteous and knowledgeable with resources to assist in just about everything you need.
Would highly recommend service experts for your Hvac and heating needs. Thank you! Nick and David.

Don't bother. No way these are even licensed plumbers. Wrecked our bathroom and still want to charge us the original price of $1000 plus another $1000 to fix what they broke! And that after waiting a week to even get a call back after the original quote. Steer clear of this sham. Eli was nice but that does not make up for the shoddy job, or the lies told by the other person.

I had written about this company 2 years prior and gave them a great review, they were good to me 2 years ago.that's why I called them back here. This time not good at all. The man who came to my home, on time, which was nice.raked me over the coals. He put 8 lbs. of Refrigerant in to my a/c unit with florescent leak dye. $$1,300.00.said he could see where the line was leaking once it ran out, well it ran out in less than 48 hours.

I MUST HAVE A LEAK THEN RIGHT? WHERE? HOW CAN YOU SEE IT NOW, IT ALL LEAKED OUT?! A gentleman from Albany Mechanical will now be helping me out. He said the technician from RJ Downs should not have put refrigerant in unless he was willing to stay and see or hear from where the line was leaking. You cannot tell after the fact. So I just wasted $1,300.00, literally into thin air. UNREAL!

And I was informed that RJ Downs charged WAAAYYY too much for R410a. Sad really, makes me sad. You have technicians come into your home to help you. I am just a home owner, I have no idea about A/C units, my mistake I guess. Shame on them.

So, I just got a call from customer service, the day before my scheduled appointment, May 21st. Customer service now says that the earliest date that they can give me is June 13th. That's 22 days away. I'm guessing that they must have all of the clients that they'll ever need. But I won't be one of them.

They will never show up! You'll end up needing to call someone as an emergency call! Never use this company!

With my own home as well as two rental units I rely on Roland J Down - a LOT! I truly appreciate their quick response yesterday to my call for service to my heating system. Thanks to Mark for getting our heat up and runnng.

Seems their purpose as a business is to sell a new unit as opposed to fixing a simple issue and then charge a visit fee.

Are these the same guys as Benjamin Franklin? No I don't recommend either of them. I am $1031.00 down the hole with them. I still gotta figure it out if I take them to court or not. Argh. Don't hire them.

If I could give negative stars I would! We have been in our house since Tuesday with no heat and it is Saturday now! We called this company because they came to fix our relatively new furnace right before Christmas. It is not working again and we were told they would be here by Friday morning. After repeated calls yesterday, with assurance that someone would be coming to look at it, no one showed. Now being told by 4 pm today. I have three children in a house with 4 space heaters going!

We have been using Roland J.Down since 1998 and have never been disappointed. Today we had a routine service visit. Ameen and Jeff were pleasant and kind, and very knowledgeable. This company does it right! We highly recommend R.J. Down! Margie and Peter Panetta

Our newly installed hot water Navien system ($12k Cash) is leaking water! This organizations solution is for me to develope a solution to manage the water leak? Nice people but I did not spend ($12k) to sit in my basement with a bucket.

Very poor customer service. Tech that did last work was good. Have been asking for a receipt now for 3 weeks - nothing. Not the same RJ Down since they sold out to Canadian-based Service Experts.

Ameen was prompt and very personable. He did a great job with my furnace tune up and gave me some great tips.

We recently had a new oil boiler installed by RJD: it was a great experience working with both Ryan from the sales department and Gene, Reyaaz, James and Ethan, the installers. They did an tremendous job. The installation looks awsome and they left our home spotless when the work was done. They went the extra mile to make sure we were happy with their work; very refreshing to get such great service these days. i would highly recommend RJD - Rhonda Z

We've been using this service for 20 years, long before they became "Service Experts". We also have a service contract with them. We had our annual AC service done in June. Friday morning we had water all around our furnace. It looks like we have a moat. We called and were told they would send someone out. Friday night at 11 PM we received a call from the technician saying he was really busy and didn't know when he would be over. Saturday - no call.

We called back on Sunday and left a message. They didn't even have the decency to return our call. We called again today (Monday). Again we were told they'd send someone out but no idea when. This is unbelievable! They could care less about their loyal customers. I can't imagine how we'd be treated if we didn't have a "service" contract. If I could select a zero rating I would. We're done with this company.

This was the last straw for our use of Service Experts & Roland J Down. Our hot water heater failed yesterday morning. My wife called Service Experts and we were told by the call center we'd get a call back within 2 hours. 5 hours later we still had no call back, so remembering my last failed experience with them, I've decided to no longer use them.

We called another local provider, talking directly with local reps, who set us up for an appointment this morning and who have proven worthy of our business. We're done with Roland J Down, and more importantly, Service Experts.

This company is good at emptying your wallet. They claim to 'fix' your furnace issues, but the same issues keep arising. After replacing motor, electrodes ect on furnace, furnace keeps shutting off. Really? Scam artists. Do not use.

I just had my A/C tune up for the summer. The last time I had it tuned up was in 2019 by Roland J. Down. When the unit was opened, my technician noticed that the fins are missing in three separate places, which is not normal. The only way fins go missing is if they are removed on purpose. I have never had an issue with my A/C, I just get yearly or bi-yearly tune-ups.

This is the "MO" of Roland J. Down - they damage your equipment so you have to buy a new system - from them. They tried to do the same thing to my boiler in January of 2020. They cleaned and inspected it and did not turn the water back on! We had no heat on one of the coldest days of the year and I had to buy a space heater. They finally showed up in the late afternoon to turn the water back on so I could have heat and a salesman also showed up to try and sell me a new boiler. Be very careful if you have these techs in your home to service your equipment.

Just writing again about RJD! As y'all read on 3/3 they asked for me to phone them because they were concerned WHAT A JOKE! When speaking with the "man" that returned my call I knew I was on speaker so I told him I couldn't hear him well (it was difficult) SO he made it easier for me to hear him, I assumed the speaker was off. All he wanted me to do was to repeat what had happened in my home with his worker AND in fact someone else "was" listening to everything I had said as he let me know at the "end" of our conversation, with a giggle.how immature! Illiterate as he may have seemed to me, he NEVER apologized and it seemed as if he just had a vendetta against the worker that was in my home NOT SORRY about what I had experienced! What a poor excuse for PR! What a poor excuse for "management"! What a poor excuse for a "business"!

They were amazing. I called them for a second opinion and they did not charge me anything, just said "no charge for second opinions, we just hope your satisfied and will call us in the future".

The only service I was offered was their premium and useless lease your HVAC service. this was $31,000. they could have more upfront - they gave NO expert advice - all yes yes yes - and no substance. I'm researching. You should do the same. I have moved had to be careful- using NYSERDA - get an energy audit. hope you are careful. It's a game where you can get burned!

I had a minor heating problem. Kyle and Mauricio were able to fix it the same day. They were great. I have now scheduled a much needed duct cleaning. I would highly recommend this very professional and knowledgeable firm.

Rick, Richard, James, and Amelio did a great job when our water heater died. Rick showed up and was ready to start repair. The team came next day to do final steps of heater installation and the finished job is very organized and clean. I was impressed with their service and responsiveness. Thanks very much!

Roland J. Down Service Experts are exactly as their title connotes--EXPERTS!!! From the front desk to the technicians, all staff is very professional, friendly, and helpful. The front desk works with you to schedule the most-convenient appointment, and they are responsive in working in emergency/on-call visits. The service technicians always arrive within their prescribed times, are respectful of the home in that they automatically wear booties over their shoes (whereas other companies put the homeowner in the awkward position of having to ask that shoes be removed), and they excel at explaining complicated matters.

We have been working with Roland J. Down Service Experts for our heating and cooling for 28 years. Throughout our business dealings, we have recommended them and will keep on doing so! Also, we need a new furnace/air conditioner--NOW--, and we only trust Roland J. Down Service Experts for the job. If the latter two statements don't prove dedication to a company, then...what does?

Unfortunately our boiler stopped working. We reached out to RJD and Byron gave us an estimate on a repair. He spent ample time with us and gave us clear information. We decided to go with a new boiler so we then met with David in sales. He again spent a lot of time with us and laid all of our options out clearly. He knew we were a family of 4 with no hot water so he was able to set us up with an installation date of the very next day.

We then worked with Justin and Ben for installation. They were very professional, maintained social distancing and wore masks any time they were near us. They kept the work area clean and worked quickly. We are very happy with our new unit! Everyone we've had the pleasure of working with at RJD has always been pleasant and professional. Highly recommended!

Horrible! The business expects you to pay over $1500 after they installation and the ac unit does not work! Be aware and read all the reviews. Unfortunately there are many of us not counting the ones that haven't posted their terrible experiences!

Absolute wallet rapists that have no care in the world about the actual task at hand. These guys are salesmen.

I called for service on my air conditioner. They were very nice, the two gentlemen that showed up were on time and very knowledgeable about my air conditioning problem. They informed me of a few things fixed it and my AC works as of right now. I had no problem, I paid under $300 and that included the $120 service fee. I'm not sure what to compare the price to, since I haven't had any problems in the past. I would recommend this company

Totally not working and super expensive! My A/C cooling is not working properly. Call them in the morning, they come my house during lunchtime (pretty quick). Charge $119 for coming and $200 for a capacitor(they said the capacitor die cause compressor not working),s o total more than $300! But after they left, A/C continued working more than 10hours, the room temperature only drop 1 degree!

I check outside temp is 73, but my room temperature is 77! I settled temp is 76, 10 hours working, temperature drop from 78 to 77! Call them at 21:00 ( because they mentioned 24/7 on call), waiting 20mins no response! Very disappointed!

Hats off to great service from Jason! I accidentally disconnected my thermostat and because of the current pandemic, he walked me through the correct way to reconnect it. It was warm in my house last nite thanks to his help. I highly recommend them!

Aj,Brian ,Ray did a outstanding job installing my boiler system. Your Sales Consultant Elisabeth Rappaleyea Consultant went out of her way to help me get my boiler plus The service man Shawn came to tell me my boiler was very bad he is a honest young man and showed me picture and explained to me in details what was wrong with my boiler . They our a outstanding team who works together . I love how the sales Consultant Elisabeth Rappaleyea praises her team for the work they have accomplished .

We purchase a few years ago a Lennox unit from that company. A few months ago, our unit went down, we were given a 10 days waiting period. Unless I would agreed to paid a surcharge of$200,t o $250. I understand the game now. No busy if you give a extra, very busy if you want the regular price. (unit still under warranty!) We waited mostly until 4: PM no heat!

I contacted the office, a very unfriendly person responded to me(Sheila) they are busy. tech will arrive around 3:AM. Told the employee we had a appointment made 10 days early. We don't want 3:AM After 9:PM no need to show up. At 11: PM we received a call from the technician announcing his visit. We understood he was doing his job, the gentlemen told my husband, the office added us for night work!

We explained to him that we welcome him, early morning or at his convenience the following day. We contacted the office and Sheila told my husband, : " if your aren't happy, go some place else!" We did follow her advice we contacted family Danz. They came during regular hours, found the issue. We won't recommend that business anymore.

Roland J Down is now a previous service that I will NEVER use again. I set up appointment 2 months ago and alerted them that I was going to be using the $50 off coupon that THEY sent. The tech came hours early while I was still at work. My stepdaughter called me to ask of it was ok to allow them in to tune up the furnace - that I purchased from them 8 years earlier.

I said it was ok to allow them in earlier than the appointed time. They did the work and left the bill with my stepdaughter. They never subtracted the $50 coupon. And so when I called they customer rep said they dont except coupons AFTER the service was rendered and that my stepdaughter should have given the coupon at time of service. But, they said they would take $25 off. No thanks! Probably just cost yourselves thousands of dollars in future services. After more than 2 decades of service, see ya!

Hell NO kept us waiting and waiting and waiting. I finally canceled the appointment. Roland J. Down has terrible service. We waited ALL DAY for them to arrive and they never did. After several calls to them when they said they would arrive, by 6pm they still had not arrived and could not say when they would. My husband asked them if they could give him an appointment time for the next day and their answer was "no." Needless to say, we are looking elsewhere for a more responsive company with the ability to show some interest in customers. AVOID RONAND J. DOWN or you too may waste an entire day waiting and still get NO SERVICE.

Our heater started grinding this morning and the heat went out. I called and was told they could have someone here between 12-2. Paul arrived during that window and was able to diagnose the problem. He found a part, met the sales person, came back, and restored heat to the house. Besides fixing the problem, he was so unbelievably kind! I will definitely call again if we have any other issues!