Federal Heating & Engineering

UPDATE: Townsend installed mini-split AC units at my house this summer and did a great job on the three hottest days of the summer so far. Very pleased with their work, and their quote was very reasonable (I had several companies bid on the job, and they weren't anywhere near the highest). They showed up when they said they would and worked with me to ensure that the placement of the conduits would work with windows I was having installed. OLDER REVIEW: I had a new oil burner and boiler installed last month. They did a great job, they were polite, answered all of my questions, and left everything shipshape. Very impressed.

Just want to tell you about my recent experience with Townsend Energy. On Monday, June 7, 2021, I had the pleasure to meet Mr. Warren Laquerre, who was filling my propane tank. As we spoke., I mentioned that I was unhappy with the very old 100 lb. propane tank which had no gauges. I told him that I had to call Townsend the last two times to deliver propane because I had unknowingly run out of propane.

He stated that he would put in a request for a newer tank that came with gauges. It was a very nice and respectful encounter which left me smiling. Well two days later, I was so surprised to see two trucks returning to my home. Yes, Mr. Warren Laquerre exceeded my expectations. Not only is he blessed with a very cheerful and enthusiastic personality but he's a man of his word.

I want to thank Warren for delivering the upgraded tank. I also wish to acknowledge Scott MacNeil, the other representative, who helped install the tank. Townsend Energy should be proud to have these two skillful employees who demonstrated exceptional service and especially to Warren who clearly and accurately responded to my concern.

Highest oil prices in area by.50 cents consistently I Asked to be taken off automatic delivery but they still delivered. 2.99 a gallon on 06/07/21. Wow

I've been using Townsend for over 25 years now. They have supplied my propane faithfully over the years. I also had my furnace repaired by them. Their service is excellent! I highly recommend them as a service provider. They also have a division that offers both private and business insurance.

I emailed Jim Townsend yesterday because I was concerned about the age of my oil tank. Mr. Townsend called me back within 5 minutes and told me that one of his employees would contact me to help me figure this out. I received a call within about no more than 10 minutes after that from Jeff at Townsend Energy who left me a very detailed message about how he would help me figure this out. (I wasn't able to respond to either of them yesterday.) When I got home, I remembered that our oil tank was only a couple of years old, so this wasn't an issue. (I know - I'm blaming my lack of memory cells on the pandemic.) But I called Jeff back early this morning and left him a message explaining that it wasn't an issue any more and thanking him for being so responsive.

I then called Mr. Townsend because I wanted to thank him and tell him how great and responsive Jeff was as well. I am one of many, many customers with Townsend Energy, but anytime I've ever contacted them about anything, the response has always been swift, courteous and helpful. If you're not happy with your oil company, then Townsend Energy is the place to go. Sorry for the book - lol - but Townsend is worth it. :)

Tony responded to our facility to assess the reason for no heat. He was courteous, pleasant and very efficient. He had the heat up and running in no time at all! Great service all around!

Greg did a great and thorough job on my servicing appointment. Took care of what we needed and made arrangements for fixing a part that couldn't be done right now. We're very happy.

I recently had a new heating system installed by Townsend Energy. I am beyond pleased with the results. Job was done in one day! Radiators that hadn't worked for years, are now functional, and the heating system is so quiet, and performs to perfection! A very satisfied customer. Brian Thayer was so prompt in my request, and had the heating system appointment arranged very quickly, which we appreciated very much. He has checked the heating system since installation, to make sure we do not have any issues. Thank You for such sensational work.

Vinny was the best! Not only did he get our efficiency up from 78% to 83% he took the time to patiently explain how and why to my 6 year old. Classy guy and top of the line service! Posting edit: We just had a service call and Tony was our tech. Great guy and more top of the line service!

I have been a Townsend customer since the purchase of my home 5 years ago. John organized the removal of the old propane tank and the installation of a new one. He set me up with automatic deliveries and not once have I worried about running out or even running low. John made the process extremely smooth. A great company with really great employees.

I've been a customer of Federal Heating for a long time now. They have helped me out a number of times throughout the years. I live in an old house and they have always been very generous with their time and assistance when helping me with my oil heater and A/C problems. I have always found their prices reasonable and competitive, and the people who work there to be just great. I can't say enough about them. They are a class act. If you are in their range, I strongly suggest you look into switching to Federal - you won't regret it.