Bay Furnace Heating & Cooling

Incredible/professional service. Martin the Technician was incredibly knowledgeable. 10 stars! Service: Repair HVAC

Darrin was very thorough. He explained everything he did for maintenance of my cooling system. He was very thorough. I'm glad I have a maintenance plan with Bay. My air conditioner sounded noisy when I turned it on. There was a couple of screws loose on a bracket for the air. When he was done, he sent me a copy of everything he did for the tune-up for my records. I definitely would have him back.

Jason J was fantastic company rep, a professional service and repair technician, and an affable person. Explained what happened, fixed a clogged condensate pump line in record time. Made some appreciated long term recommendations as well. I recommend Bay for installation, service and repair. I've used them for all three over a 15-20 year period.

I have two A/C units that are 35 years old and BHAC fixed it quickly as he had knowledge of an old system. Service: A/C system repair

The receptionist is the window to the company for the customer. The staff are friendly, helpful and professional. Martin, the technician is knowledgeable and deliberate in his evaluation of the HVAC system. He is the only technician I will use from Bay Heating. Services: HVAC system maintenance, A/C system repair

On time, polite and competent. Knew what he was doing and completed the work in a timely fashion. Calm and explained the maintenance process in a clear and concise manner. An excellent representative of the company. Services: HVAC system repair, HVAC system maintenance

We had an urgent repair, with a tight deadline. So happy with Bay's responsiveness and squeezing us in when we had the issue. Only a couple of hours from initial phone call to completely resolved problem - WOW! Jason, the Tech, was outstanding, his years of experience really showed. He did an excellent job of explaining everything, he is a huge asset to Bay.

Darren was great! For such a young fellow, he is very knowledgeable. Did not rush and took his time to do a great job. I am new to this house and had a lot of questions that needed to be answered about my furnace and without hesitation was able to answer it all. I am extremely happy with the service. He was even very knowledgeable about the furnace which was installed by Bay Heating a few years back.

Your technician, Jose Montes, was a true professional and very knowledgeable. He answered all my questions and concerns and provided information on future work I will have your company perform in coming months. I appreciate the quick service and saving me expenses from an after hours service call.

Contacted Bay via email regarding new installation of central air, furnace, mini split system and humidification. Requested a reply to my email and never heard back from them until I sent it again to find out they don't provide service in Seven Hills. Such a highly professional company and they show such common courtesy to people. all it took was 30 seconds to respond to my email is all I expected regardless of the answer.

The team quickly diagnosed issues with a 23 year old furnace, which stopped heating late last week. Immediate help was provided with sizing and selecting a replacement furnace. Space heaters were provided to get us through until installation day, and were more than sufficient. Their quick handling of the situation meant that a quick decision on a new unit that was right for this house (and the budget) could be made.

It was installed on Monday and took just under five hours. Having the heat out for a few days was a hassle, but Bay Furnace made it much less of a problem. Thanks again for providing the knowledge, expertise, and client care that produce successful long-term customer relationships.

Waited two weeks for a professional to come out and give me a quote, they quoted me $7000 for something that I could install myself for $2000 couldn't wait for them to leave after they gave me a quote. potential customers beware I told the guy who came out and gave me a quote all I needed was air-conditioning in my attic. He quoted me $7000. I showed him a $400 unit on Amazon and asked him if he could install this one he laughed and said no.

I had Martin and he was great! He was on time helped me learn about what was happening then provided me insight into how to fix and then proceeded to fix my AC unit. I had diagnosed something much more expensive from watching YouTube and doing my own research. When Martin did his analysis he told me it was better than I had thought and completed the work. I was very happy with Bay and would call back again!

Fabulous experience from beginning to end. Easy and quick scheduling, great service and technicians and very reasonably priced! Repair was done quickly and efficiently. Thank you!

This is the second time i have used this company first time my heat was not properly working and it was a tripped breaker they didnt even charge me a service call today martin taylor found a dirty air filter impeding the furnace they could have recommended a new furnace and i would have bought it their complete honesty and integrity has given me absolute confidence in thiis company they do whats right first and look to their corporate profits last i cant even say enough about how integrity in this unregulated industry gives me peace of mind to value them if you get an opportunity to need an hvac co you would be foolish to use or trust anyone else i know when im ready they will be their to do other work for me and i use contractors weekly and i always get burned not with these folks they sleep at night because their motto is to do the right thing for the customer. Thank you bay furnace i will scream your praises to anyone that will listen

Techs like Jose are the reason I call Bay Furnace for all my work. I will always request Jose because he is thorough, neat, very pleasant (even when I made him late for dinner with his wife due to our emergency) and most of all professional.

My A/C went out this past Saturday. Luckily, the weather wasn't really hot. I sent an email to Bay and they responded first thing this morning. The techs arrived in the early afternoon and had the problem fixed quickly. I bought the heating and A/C system seven years ago and this is the first time we had a real problem with it. Both techs were very professional and found the problem quickly. I am glad to have purchased the furnace and A/C system from Bay Furnace.

Do yourself a favor and don't even think about calling any other heating and air conditioning company in northern Ohio: Bay Furnace & Air Conditioning is by far the most professional, experienced and honest heating company around. A week before Thanksgiving and two days before the first snow fall here in Bay Village, Ohio, the smoke and carbon monoxide detector alarm inexplicably went off in my 91 year-old mother's home.

The first heating company I paid to diagnose the problem concluded that my mother needed a whole new furnace and chimney liner installed immediately after a cursory inspection of the heat exchange unit and shut the furnace off and turned off the gas. I called Marty at Bay Furnace for a second opinion and combustion test and I am so very glad I did!

The Smoke/CO detectors needed replacement, NOT the furnace! Thank you, thank you, Marty, for being honest and saving my elderly mother and me several thousand of dollars replacing a furnace that did not to be need replaced, and Sandy for sending Marty out when your phones were ringing off the hook right before the holidays! Bay Furnace is the best!

This company is great to work with! The staff is extremely friendly and very willing to work with your schedule. I called about a pilot light that went out on a furnace and a gas smell. They were completely booked for the day but told me they could come over after hours (which would be more expensive). That was fine with me because I was worried about the gas smell.

When I scheduled the appointment the woman said that if someone finished a job ahead of schedule they would give me a ring. She called me back about 25 minutes later and said they could have someone there in 45 minutes and it was still during regular business hours (regular pricing). The guy they sent was awesome and extremely friendly as well. I would absolutely recommend this company! Also, when they came out to another property of mine, they told me I could print out a coupon they had online to save money. Who doesn't love saving $$$$?

This isn't the first time so hence the review. My husband called yesterday and a gentleman on the phone said someone would call him right back as the "girl" had a couple calls in front of her. We have yet to hear from anyone. Does anyone have another recommendation in the area.