Geisel Heating-Air Conditioning-Plumbing

My heat pump went out this past winter when it was very, very cold. My condenser went out and the whole system needed to be replaced. I needed service fast and they made it happen in the most adverse conditions. Craig my sales rep was great and he guided me in the direction I needed for an efficient system, as due to Covid-19 since the availability was limited.

The team worked around my work schedule and the project was overall completed in 2 days. Craig saw this project from beginning to end and I am very grateful that him and the team ensured my daughter, along with myself stayed warm this past winter. I would recommend this company.

Great Person (Fareed),m y plumbing was a little ruff to deal with but he assured me that he had me covered with the repair. He actually made my new hot water tank look better then the one I had originally got installed. The plumbing lines look very professional. He seem to be a nice person to have on your team! Service: Water heater repair

I do not generally leave reviews, but i feel it absolutely necessary in this case. I spoke with Zach regarding a quote for installation and service at my home. This gentleman was an absolute pleasure to speak with. He was extremely knowledgeable and offered options and recommendations for the water heater I enquired about. The quote was unbeatable and the kindness was unlike any other plumbing service provider I have reached out to. I would highly recommend Zach and Geisel for any and all repairs and installation. The only choice for myself and my family!

Called in the Morning they came out in 4 hours and removed a hot water tank and installed a new one. Seth the technician was outstanding clean and neat answered my questions. defiantly call them for any of my service needs Service: Water heater installation

Steve and Jay showed up to fix a backed up pipe/ leaking toilet. Explained the job thoroughly. They were up front with what expect and the cost. Performed the needed job quickly and cleaned everything up when finished. I would recommend this company any day of the week. Service: Plumbing pipe repair

John Miller did an amazing job with repairing my toilet installation and bath fixtures. He was very polite and professional with his communication and suggestions. I will always request for him with any job. Services: Shower repair, Installation

Great pricing and very professional. Zach with Geisel came out to provide an estimate for a hot water tank. Answered all my questions and more. Very helpful. Will definitely be calling for his help in the future. Service: Heating system installation

I needed a 10' outdoor gas line run for a future generator, and hired Geisel HVAC to do the work. On Day 1, two technicians came from Geisel HVAC in Elyria (one did all the work and the second tech was a go-fer) they spent 1 hour trying to break loose the couplings on the gas meter. I was told to call Columbia Gas Co., and have them replace the meter. Columbia Gas replaced the meter and locked it out until the work from Geisel was completed.

On Day 2, Geisel worked for 5 hours, completing the pipe work and a leak check; they found a leak at the furnace gas valve. The furnace was installed (by them) 2 years earlier and was still under full warranty, and repair was completed. I called Columbia Gas to have them inspect and turn on the gas. Columbia Gas noted that the Geisel job failed to 1)install to-code a pipe sleeve through the house wall for the gas line, and 2)still needed to paint the outdoor above-ground pipeline. So, the work was red-tagged, and we were still without gas service.

On Day 3, Geisel came back to fix the code violations that required cutting out the new line they had just installed going into the house, and putting a sleeve over that new gas line plus paint the outdoor line. They worked 3 1/2 hours. After completing all work I was presented with a bill that listed 12 hours total of labor. After reviewing my security cameras for time (start/finish) I disputed their labor quote, pointing out the 3rd day of work was done because Geisel's techs didn't follow code, and had to re-do their work. Speaking with Zach, the tech's manager, plus his supervisor, they adamantly refused to adjust the total labor charge.

This is just a heads-up, that Geisel doesn't seem to know the plumbing codes or reconsider their error in charging for labor. I have read reviews on Geisel in the past that were negative, but Geisel would respond to the reviewer to make you think it was the customer's fault. Well, you can decide, next time you hire them and they inflate the price to cover their mistakes. Update: Within a week of this review Geisel HVAC operations manager reached out to me after seeing this YELP review and refunded me a dollar amount relative to six hours of the labor charge. I feel this is a satisfactory adjustment.

John came out today to check my sewer line. He was friendly, knowledgeable and explained everything to me. I was very pleased with John and the service provided. Thank you so much. Service: Drain cleaning

Steve & Reid (hope I spelled your name right) did a great job today repairing our furnace! So thankful Steve looked to see if the part was still under warranty & thank god it was! Saved us a ton of money! Steve was very informative & had a awesome sense of humor! It was no easy job! In the future we are not going anywhere else for all our HVAC needs! Thanks so much guys! Very appreciative neighbor; )

There the best around! There work is excellent, and efficient, and they're very clean! I have gotten new ac, and heater installed, also replaced many old pipes and valves in the house. These guys are great, very reliable, honest, and they won't "ROB YOU"!

We have used Geisel a number of times. I keep coming back because they do really good work. I have used them for both plumbing and HVAC work on my rentals and my only regret is sometimes they are just too busy to help. That's what happens when you have a good business. I just had them run a camera down the sewer on perspective rental 5/19/2021. The tech was on time, professional, and you could tell he knew what he was doing. We will be using them again.

Our furnace pilot was not working properly. Called and was scheduled a appointment the same day a few hours after I called. Gentleman were professional and polite. Furnace was repaired with new part in place before the end of the day. Would recommend to others Services: Heating maintenance, Repair heating system

I had called for service for my sewage plumbing on Jan 21, my insurance sent you guys to my house. When the young man came, he stated he couldn't snake my plumbing because he saw no issues. I advised him that I was seeing it up on the first floor, he said he couldn't do anything unless HE saw it. Well on Super Bowl Sunday with people over for the game, My basement flooded with a back up.

This could have been prevented if you would have just checked my lines. So here I sit with people at my house and we can't use water of any type, no toilet can be flushed. Now I have another company coming out to take care of it the correct way. They even said they were shocked that you didn't at least snake it. The guy said, it was because of my insurance company, but I never had this problem before you. I would not recommend this company, it the guy cut corners with this, what else do they cut corners on.

Originally we set up a service request to have our water heater checked out. We decided just to buy a new water heater (after Eric started his evaluation). What impressed me the most was Eric's flexibility to take care of our problem, install the new water heater, clean up and remove old water heater, review maintenance tips on water heater, and be able to answer all my questions. This was done all within a hour and a half. Good job done Eric.

I would highly recommend this company! Service was outstanding! Had a hot water heater stop at 10pm, at 8am they were at my home getting a new one installed. I was having a hot shower by noon. Thank you all so much for exceeding my expectations. Service: Repair water heater

They were quickly able to recommend a system that is great fit for me. I am very happy so far with my new Daikin Fit system. The install was very smooth and the installers went the extra mile in every chance they had. Services: Install heating system, Install thermostat, Install AC

These guys are the absolute worst plumbing service! Maybe because I have Home Serve as a protection plan on my water line so I wouldn't be paying the bill, but my experience with this company was absolutely unacceptable! I had an appointment on a Friday morning for my shutoff valve (the main coming into my house) to be replaced. When scheduling the appointment I was told someone over the age of 18 needed to be present.

I had arranged for my sister to be there, however she was running late so when the repair person came my niece who is not quite 18 was the only person home (that's my fault I couldn't be there and my plan to have my sister be there didn't go as planned) The technician came in my house, acted like he didn't know what he was there for ( I know that the problem I was having was noted by the secretary so they would know what to do since I wasn't going to be there) He shut my water valve off, then asked my niece how old she was and when she told him she wasn't 18 he said I have to leave I'm not allowed to be alone in the house with you.

Left my main water valve turned off and left my house, so I had NO RUNNING WATER in my home. I received a call from dispatch and was informed the technician was unable to complete the work and was asked to reschedule, I explained what happened with my sister and let them know she was at my house so whenever someone could go back an adult was home.

I was given an appointment time of 12pm-4pm that day, at 4pm no one had showed up, I called and was told "we didn't have you on our schedule." I called Home serve and was given a further run around. Saturday I called and eventually someone called me back asked me what had happened the day before, said he needed to talk to the manager because he didn't know what to do they didn't have any appointments available ( this is the company that offers emergency appointments and I haven't had running water for over 24hrs) several phone calls later a manager calls me and sets an appointment for 8am-12pm on Sunday.

At 1145am I called him to say I haven't heard from anyone he says someone named Roger was coming, but that he would call and see how long he would be and call me back, NEVER CALLED BACK and NOBODY SHOWED UP. I paid for an emergency call with another company to get my water valve turned back on after over 48hrs with no running water. I will never do business with this company again and I wouldn't recommend anyone else use them either!

My husband and I are so impressed! Would give them a 10/5 stars if we could. We just had ductless AC units installed. Everyone was extremely professional, and very hard working. I would use them again for any heating, cooling, or plumbing issues. Highly recommend!

Brian went above and beyond and made my experience a lot less stressful. Very honest, reliable, friendly, and knowledgeable. He was thorough and fixed the issue! I highly recommend. Service: Unclog drain

Wow! Michael from Geisel Heating, Air Conditioning and Plumbing worked so fast installing a faucet on the funky setup of my sanitary tub. I left work early and he was waiting for me in my driveway when I got home, What service! Geisel respects their customers. I would definitely hire them again.

Prompt, friendly, professional service including the booties over the shoes. Frank took the time to properly install and explain the features.

Joel Sinegar is the reason I use Geisel. Joel is always responsive, professional and results driven. Joel and his team have helped with 2 AC units, hot water tank and a new furnace for 2 of my homes. Great work Joel

I signed up for Geisel's service contract for my home approximately three years ago. They come out to my house and perform a thorough inspection of my central air in the spring and my furnace in the fall. Every time they come, the workers are courteous, they put paper shoe covers on and they explain everything that they do. Their rates seem to be very reasonable and they are very prompt.

Last Sunday, my air conditioning went out, I called on Monday and they were able to come out Tuesday morning. Within one hour, they had the problem fixed. I highly recommend them.