Arp Heating & Air Conditioning

I have used ARP at all 3 homes I have owned over 20 years. They are the absolute best. Always responsive. Always on time. Always professional. I wouldn't use anyone else. Service: Heating system installation

ARP did an excellent job installing a new furnace and air conditioner. Our furnace had suddenly become inoperable, and ARP began installing the new equipment the next day. The installers were efficient and very professional. They took the time to explain the new systems and how to obtain the best results for heating and cooling. They also were careful to cover our wood floor and carpeting during the installation. We would recommend ARP highly and without hesitation.

We own a Generac backup generator. In Sept 2021 they came to our home in Medina. The Generac wouldn't automatically come on and my husband tried the manual start and it wouldn't turn over. Called ARP. They came out and repaired it. I knew it was working then because I could hear the automatic test once a week. The latest ice storm here in York Twp cut power and again the Generac wouldn't come on automatically or manually. Called ARP and made appointment. Buddy came out.

Very nice man but he said our unit was older than he had ever worked on and wasn't comfortable with it. Made appointment with Andy to come out today 3/3/22. My husband saw him sitting in the truck so went outside. Andy said Can't I drive up to it? No. Then when he saw the unit he said it was old and he didn't want to work on it. My husband said he had a terrible attitude.

Of course we don't want ARP back. Andy is the owner and since they were out last Sept they knew the age. Generac wasn't happy either. They want professional people to service Generac. They referred me to Blind & Sons in Barberton. They fixed a warranty.issue I had with a furnace in the commercial building I built. They were very good. Have appointment with them tomorrow. I can not recommend ARP at all for Generac service.

The guys were polite & professional. I had a new furnace & hot water tank installed, it was listed as a 1 1/2 day job, they had us up & running by dinner time the same day. I would highly recommend this company! Services: Install thermostat, Heating system installation

We highly recommend ARP. Our service technician, Buddy, who arrived on the first day was extremely knowledgeable in diagnosing the issue with our furnace when it went out during extreme cold temperatures. He offered suggestion for how to maintain our house safely while awaiting our new furnace install. The day of the install the 5 person team that arrived was knowledgeable, friendly and very conscientious about our home. Chuck and Andy also made sure that our pre-existing steam humidifier got wired into the new furnace. Thank you to the excellent professionalism and service from the ARP team!

Everyone including the receptionist, the owner, the initial person to make an assessment for the estimate, and the two workers who installed my new water heater we're all very prompt and professional, and also very friendly and courteous. The workers were on time, efficient and prepared, very knowledgeable, and cleaned up after themselves like they were never here.

I haven't received that quality of service since Sears went out of business! They definitely have the latest updates for water heaters including a water sensor that goes in the drip pan that can be hooked up to Wi-Fi to alert your phone when it senses water. And glass line tanks that won't rust from the inside. My utility room is so cramped that the washing machine and dryer had to be removed along with the furnace that was blocking the water heater in the corner next to a large pipe.

They drained the water heater with a hose since I didn't have a floor drain, removed the old water heater and installed the new one with the sensor. Reinstalled the furnace and made sure the furnace and water heater both worked properly. Reconnected my washer and dryer, and cleaned up with no trace of them having been there. They explained anything I needed to know along the way and made sure I had the instructions to the sensor battery codes and how to connect my phone to the sensor. All done efficiently and for a reasonable price. Well done!

ARP has been installing and maintaining my HVAC equipment for the last 15 years. They are fantastic! Everyone from the owner, office staff to the technicians are professional, knowledgeable, and courteous. I just had a new furnace installed by ARP and the techs were great and very helpful. The install was done quickly and without any problems. I recommended ARP to 4 family members and they were all very pleased. I'm very satisfied with everything that they have done for me. You won't be disappointed going with ARP.

Excellent more than timely service, tremendous follow up and communication, knowledgeable trustworthy installers. I was very comfortable with them through the process. Will recommend them to all my family & friends moving forward. Thank you ARP. Services: Heating maintenance, Install thermostat, Installation

ARP has been servicing my furnace for 20 some years, the best HVAC firm around, when it was time to replace - Andy and the crew were there to help. Help choose the right equipment and install was fast and thorough. The crew was on time, courteous, and respective. Replaced the AC unit as well. Highly recommend ARP if you are looking for a solid heating and cooling outfit.

Highly recommend. Everyone - Andy, the office staff, the technicians - is courteous, conscientious, efficient, fair, and professional. They go over and above with customer service, especially during these pandemic times, when goods and services are so tough to come by. Services: Install heating system, Install AC

From the moment that I met with Andy Pech, owner of ARP Heating and Air Conditioning, Inc. I was impressed with his methodical approach, knowledge, and professionalism. Every step of the process from the initial discussion of purchase options to the installation of my furnace, A/C and thermostat was a 5-Star experience. The team of install technicians were friendly, punctual and highly professional.

I felt at ease during the entire process. The team of three technicians were top notch. They were very respectful of my home and cleaned up after they finished. Every operational detail of the HVAC system was throughly explained. The bottom line is if you are looking for a reasonable, friendly and honest heating and air conditioning company I highly recommend you call Andy Pech, ARP Heating and Air Conditioning. You won't be disappointed! Satisfied customer from Macedonia, Ohio.

ARP did a whole house generator install for us. From the time when Andy Pech came out and did the estimate and made recommendations, through multiple communications with the pleasant and very competent office staff, until the install which was quite an involved and complex job this company did not disappoint. Today was the day and the install team was very professional, careful, hardworking, and pleasant throughout the entire process. We just got done building our home and from vast experience we know what is good work and what is good value. ARP provides both. Highly recommended.

I want to thank Andy and his staff for being understanding and cooperative, with my situation. I was having my home waterproofed, so the front yard looked like a war zone. I made sure ARP was kept in the loop as to what was going on and if I needed anything. When the time came for the installation of my furnace and ac system, his guys were very professional.

They did most of the work on Friday before the July 4th holiday and had ac. They finished up on Tues the 6th. If anyone needs a recommendation for furnace, ac or other HVAC work without hesitation I will say Call ARP' Thanks Andy

ARP serviced my generator at an agreed price of $150 for routine maintenance. Generator had been working fine. Service call for agreed items took a little less than one hour. Tech noted a switch was bad and stated that this part is frequently replaced. He had one in his truck. It took 5 minutes to change the part. When he prepared the bill, I was charged $171 for the part.

I complained the part probably only cost $30 and took 5 minutes to replace - why such an outrageous charge. He stated that was the price his company told him to charge. I later went on line and as a consumer could buy the exact part, same brand and part number, for $25. I called the company to complain about the outrageous upcharge for the part and was told the owner would call me back. It was 1 1/2 days ago and no call. Don't use this company ---unfair and unreasonable pricing for extras.

A demo was performed on the existing AC and Furnace and new systems installed and running in 2 days in my 2nd story Condo. First Class, Professional business. Thank You Andy for everything! Services: Install heating system, Install AC

We contacted ARP when we became concerned the furnace motor may be going bad. On a busy Monday morning, our call was very pleasantly received with a promise that they would call later that day to schedule the service call. As promised, they notified us that a technician would be there at 1000 hrs. on the next day. Tony showed up on time and was very courteous and professional.

He assured us the motor was okay and that he would perform a service to the unit. The cost was very reasonable. We will use ARP for our HVAC and generator service from now on. This is how companies should operate.

This is a professional, family-owned business, and I love the people there (emphasis on people!). Everyone treats me like a REAL person, and they are REAL when it comes to customer service, billing, scheduling maintenance, doing follow-up, answering my silly questions, etc. Donna and Diane in the office are phenomenal. Don, the technician who serviced my Generac generator (that ARP installed a couple of years ago), was very thorough on my recent service call.

Best of all is Andy, the owner of ARP. He is honest, hard-working, and conscientious. He holds himself, and everyone at his company, to a very high standard. I can't think of a better HVAC/Power Systems company in the area!

Have 2 units in our home, one ARP replaced in 2017. Another remaining from 1992 Called July 3rd when our old AC unit failed Despite hot weather and a heavy schedule, Andy came out first thing on the Holiday Very professional, courteous Can't say enough good things about Andy and this company since we started doing business with them 2 years ago AAA+

We recently purchased a new furnace and air conditioner from ARP Heating and Cooling and we could not be happier. From the first phone call to set up an appointment for someone to come out and give us an estimate, the staff has been friendly and helpful. Andy, the owner came out for the first consultation and to give us an estimate. He was friendly, professional and did not try to sell us a system we did not need or want.

The prices we were quoted were fair and competitive. Once we decided on ARP, they scheduled installation in less than a week. The installers were professional, neat (they cleaned up after themselves), and took the time to answer any questions we had. Donna in the office filed the paperwork for a Columbia Gas rebate and after I had numerous questions on a rebate for our thermostat, she even filed the paperwork for that for us!

She also followed up with a phone call to ensure us that everything had been submitted. We even received a thank you note from Andy the owner, thanking us for the business. I would highly recommend ARP to anyone looking for heating and/or air conditioning!

My husband and I had heat and cooling Put in our upstairs. ( Before we moved in the Attic was redone into living space with no heat or cooling). They were awesome. Price was just right. Coustomer service was awesome. This year we wanted cooling for our downstairs. With how awesome they did last year we wanted to be repeat customers (May). Called them up and set a date to be qouted. Andy came out gave us a ruff estimate.

He said he needed to talk to one of his workers to give an actual estimate and he will send him out that same week. Well a week and a half later I called them asking when this guy is coming. He told me he was sorry that they have been very busy. I understood. He told me the he would have the guy come out that week. I agreed. 2 weeks later still nothing.

So I gave them another call Andy told me he was sorry that his father just passed away. I told him my condolences. He assured me that next week he would come out with the worker to finish the quote. Another 2 weeks goes by. At this time I am done I called to tell them we do not need thier service. I'm only giving them 2 stars because of the coustomer service we received last year.

These guys are great! My 27 year old furnace died right after Christmas. They came out immediately to try and help. The first time they didn't have the part needed to do the repair so they did not charge me for the visit. They came out the next day and we discovered the part was no longer made. They got the old furnace running until it could be replaced, again no charge.

The technicians were very professional and polite. During the installation they showed up when they said they said they would and were very neat, and respectful of my home. The owner personally came to check on the installation. The owner was understanding and very helpful as was his office staff. I can't say enough good things about this company. I will be a customer for life.