We understand it's an inconvenience to not have air conditioning. That's why our pro repair technicians will have your residence feeling comfortable again in no time with our AC service in Crestview. Renown for finishing the job right the first time, you can trust our quality service to get your AC system operating properly. Regardless of whether you are seeking routine service or emergency AC repair, we'll handle your needs. You can feel confident realizing your air conditioner is in knowledgeable hands.
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If you're looking for heating and cooling services or expertise in Crestview, look no further than Gordon Air Conditioning. In 1979, Brady & Edna Gordon started Gordon Air Conditioning and it has become a family owned, second generation company with half the staff having worked at the company for more than 10 years!
Receive up to $1,000 in rebates and finance a new Lennox system for as low as $132 a month! Brady Gordon, the founder of Gordon Air Conditioning, retired from the Army in 1972 and we're proud to support our military! Show us your military ID and get 10% off any repair service. Thank you for serving our country!
We know buying a new heating and cooling system is an investment for your residence. That's why we provide a number of resources for HVAC financing in Crestview, Florida, so you can determine which plan will fit your budget. Our versatile financing plans and low monthly payments can make an energy-efficient system more cost-effective.
Diagnosing a problem and finishing your own AC repair in Crestview, FL, can feel difficult. There's a better way. There are a couple of easy remedies you can try without help that might help you get out of an AC service call. When you're experiencing air conditioning troubles, follow this troubleshooting list before reaching out to a heating and cooling repair professional like Gordon Air Conditioning. When you're on the phone with us, ask about an annual AC maintenance plan that could help you avoid future malfunctions.
Reviews (16)
Stephanie
Jun 14, 2022
Steer clear of these guys! The technicians are inexperienced and have no idea what they're doing. My a/c was making a horrible noise and I was unable to run it. Called Gordon's and the technician came out. He diagnosed the problem as bad bearings in the fan motor and replaced it, charging me $683. This did not fix the problem. Called them again. Same Technician came back out. Did a refrigerant leak test for $300. Surprise!
I have leaks. Then diagnosed the compressor as going bad and said the evaporator coil needed to be replaced. The next day, they called with an estimate. It would cost $1,513 to replace the compressor and evaporator coil (and that is with the warranty). Oh, and the parts wouldn't be here for a week. My son even overheard the technician telling someone on the phone, "I don't know what to do." He was a nice person, just doing his job, but he had zero idea what he was doing and that is ridiculous! Apparently, they just go through changing out parts until they find the right one.
Now I'm out $1000 because the technician didn't know what he was doing. Turns out, it was easily fixed for $150 by another company. And there was no refrigerant leak. I will never call Gordon's again and I will tell everyone I know to stay away from them!
I have leaks. Then diagnosed the compressor as going bad and said the evaporator coil needed to be replaced. The next day, they called with an estimate. It would cost $1,513 to replace the compressor and evaporator coil (and that is with the warranty). Oh, and the parts wouldn't be here for a week. My son even overheard the technician telling someone on the phone, "I don't know what to do." He was a nice person, just doing his job, but he had zero idea what he was doing and that is ridiculous! Apparently, they just go through changing out parts until they find the right one.
Now I'm out $1000 because the technician didn't know what he was doing. Turns out, it was easily fixed for $150 by another company. And there was no refrigerant leak. I will never call Gordon's again and I will tell everyone I know to stay away from them!
ShawnO
May 25, 2022
Rose Keith
May 23, 2022
Needed a maintenance check. Turns out its $119 for maintenance. Its recommended to have AC checked before summer and heater checked before winter. They have a membership program. $225 to signup and covers first visit. Then $199 per year. It covers them coming out twice a year for maintenance checks. Really helps to catch issues before a lot of damage is done.
Military discount only for active duty. Not retires. Update - 1 year later our AC finally died so we bought a Lennox through them and had it installed. The original wiring that runs through conduit they left dangling off the side of the AC unit. They had to come out a second time because an additional component was defective during the installation.
They didn't remove the concrete platform from the old condenser and put a larger platform on top of the old one. Then put a brick under the edge. Condenser is too heavy to lift to get a brick out from under. They drilled a larger hole in the bricks and left it like that. 2 months after installation we tried to use the heater and its blowing cold air. Turns out Lennox changed their wiring and some technicians aren't reading the changes. As much as we paid for this new system, there shouldn't be so many issues. Thinking we overpaid for this experience.
Military discount only for active duty. Not retires. Update - 1 year later our AC finally died so we bought a Lennox through them and had it installed. The original wiring that runs through conduit they left dangling off the side of the AC unit. They had to come out a second time because an additional component was defective during the installation.
They didn't remove the concrete platform from the old condenser and put a larger platform on top of the old one. Then put a brick under the edge. Condenser is too heavy to lift to get a brick out from under. They drilled a larger hole in the bricks and left it like that. 2 months after installation we tried to use the heater and its blowing cold air. Turns out Lennox changed their wiring and some technicians aren't reading the changes. As much as we paid for this new system, there shouldn't be so many issues. Thinking we overpaid for this experience.
Atlas Shrugged
Apr 20, 2022
Let me tell you about a Company/Man that is OUTSTANDING! I built my house in 2008 and Gordon's did the A/C. Lennox was not the cheapest but it was/is the best. I will Never regret this decision. In 1997 he (Mr Tom) walked into my prior house and started pointing to all the roof vents that were facing the wrong way. I had switched them. (my fault) When I was building this house he stressed that I would hear the outside unit where I wanted it located outside my bedroom.
We actually put it there anyways because of space constraints but I don't hear that quiet lil thing at all. Gordon's has helped me through One single incident due to ants over the phone due to an emergency (in my mind) basis. The technician couldn't get to me but told me where to buy the part, how to install it (I am handy with tools) and bodda-bing SHE works again!
That was 9 years ago. I had that one single incident and this unit and the support from Gordon's has been Superior! I spray ant killer around my unit twice a year and problem solved. If you are doing new construction or even remodeling, consider Gordon's A/C. Lennox is a name brand that is trusted and Gordon's does them Proud. Best decision I have made in many years.
I worry about my yard, my well, my truck(s), my garage, my woman, But, I Never worry about my Lennox A/C working. IF this thing ever dies, I am calling Mr Thomas Gordon and buying another one. Home grown, home raised, and home town with a quality product and the knowledge to make it happen.
We actually put it there anyways because of space constraints but I don't hear that quiet lil thing at all. Gordon's has helped me through One single incident due to ants over the phone due to an emergency (in my mind) basis. The technician couldn't get to me but told me where to buy the part, how to install it (I am handy with tools) and bodda-bing SHE works again!
That was 9 years ago. I had that one single incident and this unit and the support from Gordon's has been Superior! I spray ant killer around my unit twice a year and problem solved. If you are doing new construction or even remodeling, consider Gordon's A/C. Lennox is a name brand that is trusted and Gordon's does them Proud. Best decision I have made in many years.
I worry about my yard, my well, my truck(s), my garage, my woman, But, I Never worry about my Lennox A/C working. IF this thing ever dies, I am calling Mr Thomas Gordon and buying another one. Home grown, home raised, and home town with a quality product and the knowledge to make it happen.
Paul Schmidt
Jan 11, 2022
I could not be happier with the superior service that my wife and I received from Gordon Air Conditioning. We purchased a full air conditioning & heating system from them, outside and inside. Before choosing them I had many questions as a brand new homeowner and never having to purchase a system before. I asked all of my questions via email and they were quick to respond with easy to understand responses.
After several weeks of back and forth questions with Gordon as well as another company, it became clear that Gordon was the way to go. We purchased a 16 SEER Lennox system. They basically installed everything in one day. The outside condenser came with a concrete pad. We received a really cool thermostat that connects with WiFi so that we can control the settings from our mobile device.
During the install they were very helpful to point out any issues beyond the system that might need to be serviced. It's so nice to have common sense grounded people in today's world when you are doing business transactions such as this. If you are wondering which company to choose for your new air conditioning or heating, look no further than Gordon Air Conditioning.
After several weeks of back and forth questions with Gordon as well as another company, it became clear that Gordon was the way to go. We purchased a 16 SEER Lennox system. They basically installed everything in one day. The outside condenser came with a concrete pad. We received a really cool thermostat that connects with WiFi so that we can control the settings from our mobile device.
During the install they were very helpful to point out any issues beyond the system that might need to be serviced. It's so nice to have common sense grounded people in today's world when you are doing business transactions such as this. If you are wondering which company to choose for your new air conditioning or heating, look no further than Gordon Air Conditioning.
Felix Garcia
May 25, 2021
Mathew, of Gordon Air-conditioning gave me the best quote in town to install a brand new 3.5 ton Air-conditioning system. He also seemed the best to work with and was very service oriented. So he and his team of J.R. and Jacob installed the unit, walked me through the new system showing the work they had done and answered any question I had. It's been great, no problems. Mathew has also been very responsive to questions and with help on minor details.
I feel like at the end of the day I got great service, a quality replacement for our old equipment at a fair price, and a company who is willing to stand by their work. Bottom line is I was very happy with the entire process and would highly recommend them to others. Thank You v/r. Mr. Garcia
I feel like at the end of the day I got great service, a quality replacement for our old equipment at a fair price, and a company who is willing to stand by their work. Bottom line is I was very happy with the entire process and would highly recommend them to others. Thank You v/r. Mr. Garcia
K. D.
Feb 13, 2021
Purchased my new house in April 2020, in August I called Gordan Heating and Air because my AC was not blowing cold air. During the visit the technician diagnosed a problem with the outside unit board, he then rewired the board so that the AC would work and told me that he would order a new board, I have the service receipt stating a new board was needed and would be ordered.
In October I had received no word from Gordan Heating and Air so I called them and they again sent a Technicion, the technician replaced my thermostat but still had not replaced the faulty board on the outside unit. In December the weather turned cold and un beknownest to me, my heating system is not working. I again called Gordan Heating and air and they sent a technician, he looked over the system and said it was fine.
No more than two days later, still no heat so I called again and the same technician came out. I told him about the issue back in August and he inspected the board and found the board had not been replaced and was still rewired from the technician in August. The technician again rewired the board to allow heat and told me he would order another replacement board.
On 20 January (now 5 months after the 1st visit) my theater again stopped working again. The technician came out and looked over the unit and the board is now not functional at all and he called back to the office and the office had no record of anything prior to this visit. I had to show the technician every service receipt and they claimed due to switching systems they could not see my record.
Today is the 29th of January and I again called Gordan Heating and Air and they tried to tell me the technician came to my residence on the 25th and the part was ordered on the 26th, I had to again correct them and tell them that their technician came to my residence two weeks ago. **UPDATE** After posting my above post I was contacted by Lathe and he came out the next day.
He was able to replace the board and the unit was functioning however, the unit again stopped the next day. Lathe sent out a tech who trouble shot the entire system and discovered the wiring had issues. Gordon heating and air went ahead and replaced the wiring along with all internal components of my system to ensure the problem was corrected. It has been a week and thus far no issues. I hope that this is the the standard of their service and the previous issues have been corrected. I currently cannot give more stars because of what I have went through.
In October I had received no word from Gordan Heating and Air so I called them and they again sent a Technicion, the technician replaced my thermostat but still had not replaced the faulty board on the outside unit. In December the weather turned cold and un beknownest to me, my heating system is not working. I again called Gordan Heating and air and they sent a technician, he looked over the system and said it was fine.
No more than two days later, still no heat so I called again and the same technician came out. I told him about the issue back in August and he inspected the board and found the board had not been replaced and was still rewired from the technician in August. The technician again rewired the board to allow heat and told me he would order another replacement board.
On 20 January (now 5 months after the 1st visit) my theater again stopped working again. The technician came out and looked over the unit and the board is now not functional at all and he called back to the office and the office had no record of anything prior to this visit. I had to show the technician every service receipt and they claimed due to switching systems they could not see my record.
Today is the 29th of January and I again called Gordan Heating and Air and they tried to tell me the technician came to my residence on the 25th and the part was ordered on the 26th, I had to again correct them and tell them that their technician came to my residence two weeks ago. **UPDATE** After posting my above post I was contacted by Lathe and he came out the next day.
He was able to replace the board and the unit was functioning however, the unit again stopped the next day. Lathe sent out a tech who trouble shot the entire system and discovered the wiring had issues. Gordon heating and air went ahead and replaced the wiring along with all internal components of my system to ensure the problem was corrected. It has been a week and thus far no issues. I hope that this is the the standard of their service and the previous issues have been corrected. I currently cannot give more stars because of what I have went through.
Leah R.
Dec 12, 2020
Couldn't be happier with the professional and friendly service we recieved from this company and the employees. We got three quotes from different hvac co and we ended up going with Gordon. Matthew came over and gave us quotes on a new system with different options to for our budget. He was very knowledgeavle about the products and hvac in general.
He actually came over a second time to go over information and answer questions again with my son who is the homeowner. I would say his professionalism and knowledge really made the process very smooth. Today the new system was installed and tonight we can breathe easier. thank you to matthew and crew. i would definetly recommend this company for any and all your HVAC needs. They have a great monthly maintenance plan as well.
He actually came over a second time to go over information and answer questions again with my son who is the homeowner. I would say his professionalism and knowledge really made the process very smooth. Today the new system was installed and tonight we can breathe easier. thank you to matthew and crew. i would definetly recommend this company for any and all your HVAC needs. They have a great monthly maintenance plan as well.
Catherine Anderson
Nov 21, 2020
Matt and his crew installed a new air conditioning unit at our home yesterday. They all did a fantastic job! It was obvious they knew exactly what they were doing! They were professional, thorough, attention to detail and gave us multiple options on our new unit. We are really happy with our purchase and the installation! Will definitely give you our recommendation to family and friends! Thanks for a job well done!
Shana Martin
Nov 07, 2020
Kenny & Chris came out and replaced my unit. They were very friendly and explained everything I needed to know where I could understand. Love that they take care of their customers now have 10 year warranty and Two free service checks for the year! Highly recommend Gordon's Air Conditioning! We will be using them from now on! Thanks guys!
Bryce Fortenberry
Sep 27, 2020
I am a new home owner and the previous owner installed an HVAC system. My spouse and I heard a loud noise coming from inside our utility room. We checked to see where the noise was coming from and we noticed it was our system. Shortly after we noticed the temperature in the house had gotten hotter. We called "Gordon" & requested someone to come and take a look at it. An employee came out that same evening and did a diagnostics test.
He said the motor had gone out and they would be able to fix it. To come out and LOOK at it was $79. Ok. Great. No problem. We needed our air fixed and if that was the price to pay then no worries. He said he would come back in a few days after they ordered the part. After he gave an "estimate" of an $800 fee we decided to look elsewhere. Even though that particular employee said that "Gordon was the ONLY company who would be able to fix this particular HVAC system." Which in turn was a lie.
We took our chances. We contacted 2 other companies & the second company was just as horrific as Gordon. Our third choice stopped by and did a COMPLETE diagnostic test and found that there were TWO problems. The motor did in fact go out, but there was a part that had been completely burned and started to spark. I have 3 small children. What would have happened if it would have caught fire?
All because Gordon didn't do a COMPLETE diagnostic test on my HVAC system, but had the AUDACITY to charge $79. I am beyond livid. Also, they showed up UNANNOUNCED! There was no text, email, or phone call saying that they would be coming to my home. The technician shows up & STILL didn't do ANYTHING! Their professionalism is poor. Gordon Air stated ".While UNLIKELY you'll ever have an emergency situation with your NEW (cause it is new) Waterfurnace system, there is an after hours charge to compensate the technician." Well, we had an emergency and the technician got away with $79. TO DO A HALF BEHIND JOB! Never again.
He said the motor had gone out and they would be able to fix it. To come out and LOOK at it was $79. Ok. Great. No problem. We needed our air fixed and if that was the price to pay then no worries. He said he would come back in a few days after they ordered the part. After he gave an "estimate" of an $800 fee we decided to look elsewhere. Even though that particular employee said that "Gordon was the ONLY company who would be able to fix this particular HVAC system." Which in turn was a lie.
We took our chances. We contacted 2 other companies & the second company was just as horrific as Gordon. Our third choice stopped by and did a COMPLETE diagnostic test and found that there were TWO problems. The motor did in fact go out, but there was a part that had been completely burned and started to spark. I have 3 small children. What would have happened if it would have caught fire?
All because Gordon didn't do a COMPLETE diagnostic test on my HVAC system, but had the AUDACITY to charge $79. I am beyond livid. Also, they showed up UNANNOUNCED! There was no text, email, or phone call saying that they would be coming to my home. The technician shows up & STILL didn't do ANYTHING! Their professionalism is poor. Gordon Air stated ".While UNLIKELY you'll ever have an emergency situation with your NEW (cause it is new) Waterfurnace system, there is an after hours charge to compensate the technician." Well, we had an emergency and the technician got away with $79. TO DO A HALF BEHIND JOB! Never again.
R. Holt
Dec 18, 2019
I have used Gordon Air Conditioning before and every time have been very pleased with the service provided. Professional, prompt and just darn nice to work with. Matt performed the service call today and immediately troubleshot the problem with a bad capacitor and replaced the defective part without charging me an arm and a leg! All the staff from first contact on the phone, to the service and repair is top notch. You just can't go wrong with these folks. 5 Star rating, great work!
Brian Vass
Sep 24, 2019
Just got my 1-year check-up from new A/C, Heat pump and Duct-work last fall. Matt &Joey led the install; Had mold and restricted throat in old materials, so team put in a new throat and duct work. Some delays due to parts, however, Mr Gordon provided his awareness, and a free additional year of service: The install team worked aggressively to ensure the job was done right. The 1-year follow-up provided checklist results and addressed 2 noise items. Very Satisfied with my Lennox unit and with Gordon Air.
Lindsey Z.
Sep 05, 2019
I can not put into words how amazing this company is. My husband had surgery Tuesday and that night our AC went out. We called Gordon because they had been amazing for us before. Not only did they come out the same day we called they also brought portable AC units with them for us to use till the part we needed came in. I will forever be a customer.
Ron H.
Nov 16, 2018
Due to the recent temperature drop in the local area, I had to turn my heat on. It worked somewhat for a few days then started blowing cold air. I set up an appointment with Gordon air. First and foremost, Sally, the lady that helped me when I first contacted Gordon was very friendly and professional on the phone. She stated they were busy and would contact me back in a few minutes.
She did just that. Not only did she call me back, she was able to work me into their busy schedule. She called me back when the tech was on the way. Once the tech was there, I explained my problem and he knew right away a solution. It was an error that I had created with the system and the tech explained what I had done wrong and how to avoid the issue again. The tech was very professional, knowledgeable, and friendly as well. I will use this company again and I highly recommend them.
She did just that. Not only did she call me back, she was able to work me into their busy schedule. She called me back when the tech was on the way. Once the tech was there, I explained my problem and he knew right away a solution. It was an error that I had created with the system and the tech explained what I had done wrong and how to avoid the issue again. The tech was very professional, knowledgeable, and friendly as well. I will use this company again and I highly recommend them.
Keat Chandler
Sep 12, 2018
I am thoroughly impressed with my dealings with Gordon Air. I have had to use them several times and they are always polite and efficient. I had 1 issue that took 3 trips to resolve and they did so at no charge. I want to note that Nick and Joey were patient, polite and very thorough in resolving my issues. Extremely professional and great to work with. They even cleaned up so you couldn't tell they had been here after making a mess from cutting materials, etc. I will continue to use them exclusively.
