Kent Heating & Air Conditioning

Yesterday was the hottest day of the year & our ac compressor would not start. Called their office at 11am, the technician showed up at 3pm. Outstanding response. Luckily it was a quick repair. We are part of Kent Club, really paid off. Service: HVAC system repair

I used Kent over the winter for a furnace replacement. I called initially and they came out promptly and gave me a quote the same day. They had a new furnace in stock and were out the very next day to replace it so I was not without heat. The install techs were very clean, professional, and respectful of my home. I was impressed with the kindness and professionalism of everyone at Kent - I would definitely recommend them.

Working in my office this morning and received a call from the owner of Kent Heating & AC to check on our new install. You have got to appreciate that kind of customer service! We didn't anticipate a new install, but the staff - from technicians, to estimator, to office staff, to installers - were all professional and courteous. We are beyond happy with our new equipment and Kent Heating & AC! Thank you all for your great work!

Prompt, Professional, Friendly, and Clean! Good Job! Service: Heating system installation

Kent installed a new furnace and AC unit in my home a couple years ago. Was a great experience from start to finish. Their service department is great as well. Highly recommend them!

Good service. Called ahead to let us know when he would be there.

Fantastic service. We could not be happier with the new HVAC system installed by Glenn and Alex. Their duct work is perfection.

Kent installed a new Air Conditioning Unit. Our original air unit was 24 years old and was beyond repair. The service and cleanup was excellent. I would recommend this Company to anyone looking for a new unit of Air or Heat and even maintenance. Services: Thermostat installation, AC installation

Update: had the owner call me several times and left me three voicemails. I call back only for him to defend his employee for her attitude, he did apologize and said no ones perfect. He asked me to remove my review. I stated I was not going to. I waisted time with waiting on this company to come out. I called for air conditioning service at 3pm was told someone would be out same day.

Two hours went by, so I called back to check on an ETA. Since it was after hours when I called back, I got the answering service and they stated they would page someone to call me with an ETA. When I got the call back I got a very rude female, she didn't say her name. She started the conversation off with attitude, stating that absolutely no one would have promised me anything by 3.

I was appalled with the straight rudeness, I literally said nothing about being promised anything by 3 as I called at 3. I told her I didn't like her attitude and would be calling someone else. You don't start off a conversation with pretty much saying to this potential new customer that they are a liar. Customer service advise, get the whole story before assuming and lashing out on your potential money coming into you. I got someone coming right now with no attitude. won't ever call Kent again.

Last year, our furnace went out on the coldest day of the polar vortex after business hours. Not only did Kent respond to my call, they provided me with space heaters, to prevent out pipes from breaking during the night. Sounds small, but when you furnace goes out and it is 45 degrees below zero and ALL the stores have sold out of spaces heaters.that is truly priceless.

All of there workers were extremely professional and we were able to have our new furnace installed the next day. I chose Kent Heating and Air Conditioning, Inc because they were a local business but I will continue to do business with then because they went above and beyond to help out family during a difficult time.

Had a furnace, air conditioner, hot water heater, and thermostat installed. Everything was explained clearly, recommended unit is great and all costs were thoroughly explained. There was no sales pressure and was a great experience. The install techs were awesome. Everything was installed in 2 days, they fixed some issues with the ducts and cleaned up everything before they left. They made sure to answer any questions and explain the new system. Very happy with the cost and install of our units.

I would highly recommend! From the moment I called they were very informative with directions so that I was able to get same day service. With multiple calls made I was looking into next week service. The price didn't even break the bank. I had Casey fill up the refrigerant in no time! He was super friendly and easy to speak with! This place will handle all my heating and cooling needs in the future!

Last year we called Kent for a air conditioner check up and to help with a issue with our zones. Mike was very knowledgeable and fixed the problem in less than a hour. This year, we decided to replace our 26 year old AC unit before it broke. Don came to our house and gave us a few price options and thoroughly explained everything. We had two other companies come in and Kent was the best price, and it wasn't close. Darryl and Jeremiah installed our new unit in about a day.even during a down pour rain.

This was a month ago and we've had zero issues. We've been nice and cool during this crazy heat. We're completely happy with our new unit, and with the past experience with their service calls, I'm certain we made the right choice. They even mailed me all the Nipsco rebate paperwork filled out.all I had to do was put my account number in and mail off. We highly recommend!

I have been a customer since 2004 when Kent did an amazing job upgrading my home to a multiple zone system using the original duct work. Since then, I have replaced the water heater and outside A/C unit and have been very happy. I appreciate the very clean workmanship the technicians always had when repairs were required. Highly recommended and best wishes-

My water heater was on it's way out and I wanted to replace it with another high quality brand. After looking at several companies, Kent heating provided the highest quality part with reasonable installation/purchase rates. Installation happened quickly, staff was friendly and they did a great job of cleaning up. After installation I received a follow up call asking how the water heater was working with future recommendations on maintenance or things to watch out for. I will be using them again in the future.