Carolina Comfort Systems

Down East heating and air conditioning charged me 895.00 for replacing an evacuation valve that was only 2 years old. Part was under warranty but labor for the 3 hours was about 300.00 dollars and hour. No way should this be even close to what I feel is a reasonable charge. They were responsive and fixed within a day but they installed system in new house and seems they should back the equipment that they service. I will not call them again and will never recommend them to anyone that I hear needs hvac service.

Down East installed a new unit at my home and I am very pleased with the customer service I have received. Jason and Kenny have been so nice to work with on the repairs of my old unit to the installment of my new unit. My new Bryant unit is very quiet, efficient and has been so dependable during this cold weather. Thank you Jason and Down East. Wanda S. Howard

I just want to give "Chad" from Down East Heating and Air Company a shout out for being such a professional and knowledgeable representative. He was also very patient while we bombarded him with questions and made some great recommendations for future maintenance. Great job Chad! Services: Heating system maintenance, Heating system repair

I highly recommend this company, are rental management put in a work order and they came out the same day. Cody was very nice and did not mind my crazy son at all, he was quick on fixing are ac. I would highly recommend this company to anyone. They got here quick and same day, which you don't get with a lot of these companies. Services: HVAC system maintenance, A/C system repair

When our AC suddenly stopped working we were very impressed with Down East. They responded quickly and were knowledgeable and professional. Our technician, Cody, was friendly and helpful. We highly recommend them for your HVAC needs! Service: Repair HVAC

I called on a weekend not knowing if anyone would be available. I received a call from the tech on call who explained pricing and availability with me. He came out and got us back up and running quickly. For the repair, he offered 3 options which was really nice as opposed to my experience in the past with other air conditioning companies. He also explained their maintenance plan which saved us some money on the bill due to the discount I received for having the plan.

The tech was very respectful of our home and wore a mask and shoe covers. Very professional and a pleasure to deal with. I'm glad I have the service plan and highly recommend Kenneth if you need service.

Kenny came out and quickly found the issue with my ac and after explaining what was wrong as well as what caused the issue, he presented a couple of solutions for me to chose from. He was very professional and courteous, even wore a mask and shoe covers every time he entered the house. Great job Down East, you have wonderful staff! If you need ac repair, make sure you call them and request Kenny if you can!

Customer service was very disappointing! I called and had an appointment scheduled for Monday 8 am to get an estimate on gutter installation. I took off work and stayed home all day and no one showed up or even called! Around 1 pm I called again to see what had happened and I was told they would look into it. Once again no return call! If this is how you do business I am GLAD that you didn't return my call or even show up.

This is unprofessional. If you were unable to make the appointment due to other higher priority projects, a simple phone call and reschedule would have sufficed. Thanks for wasting my time, you guys are AWESOME pieces of trash!

Down East Heating & Air Conditioning has gone above and beyond any expectations I could've had for them. They set the bar pretty high. My experience with them was excellent. I would recommend this company to anyone.

We have had to use Down East to fix issues with our system twice since moving into our home, and both experiences have been wonderful. The technicians are friendly, knowledgeable, and quick without sacrificing quality. Our technician today was Ken, and he provided fantastic service with sound and affordable recommendations for moving forward to keep our system functioning as it should.

He took time explaining everything he was doing and why it was needed and also did the same with his recommendations. I appreciated that attention to detail as someone who knows absolutely nothing about system maintenance. I would highly recommend this company to anyone, and if you can ask for someone specifically, I would highly recommend Ken!