Mike Morello

I cannot say enough good about this company. Very responsive, very responsible, attentive to detail. We had a warranty issue twice, and they dealt with it in a timely and professional manner. Want to shout out to Joe, a long time technician at Mike Morello. Professional, knowledgeable, and just a nice guy. Thanks Joe!

Purchased a new Carrier AC last year. At that time I was advised that they offered a yearly labor contract for $132.00. Called today and was advised as of April they no longer offered this labor contract. My friend went with another company and they had an eight year labor contract for $800.00. Another reason to stay away from these shysters.

Your tech Gabriel was great. Professional, friendly and knowledgeable. He deserves a raise!

I reached out to Mike Morello A/C last week because I wanted to get a professional check-up on our HVAC system. They were very quick to schedule a technician to come by for this service. Dave showed up today during the service timeframe provided, and was very friendly and professional. I had several questions/concerns about our system, and he took the time to address those issues.

I purchased a Nest Thermostat, and Dave did a great job installing it for us as well. The checkup went well, with only a couple issues that needed to be addressed. I was quite happy with Dave, so I ended up signing us up for their twice a year service/coil cleaning. I highly recommend the folks at Dave Morello - they are all about honesty and integrity!

If you are shopping for contractor to install A/C - STOP! Mike Morello is the best one in Palm Coast area! Seriously! They just finished an installation of brand new A/C unit in our place few days ago and inspection of their job was done just this morning. These guys working like a clock - everything: estimation, customer service, installers, Supervision, crane to get the outside unit to the roof, Inspection! (not to mention the best price among others).

We thought such kind of companies don't exist anymore! They are an "Old School" awesome young guys, who were able to impress us in all aspects of what they did! Ester & Michael 01/20/2022

Most honest and reliable ac company in palm coast! My unit finally died. Almost 16yrs old. They had someone out to my house the previous week on Friday and wouldn't of been able to replace my units until this last week on Thursday. They tried to temporarily repair my old unit but we knew it might not last which it didn't but I was grateful for them trying. Brandon and Coleman were awesome. They were here Thursday morning and by the time I got home from work my house was cold again lol.

Have used Mike Morello for several years now and just moved in our new house of which Morello is sub-contractor for the AC. We are happy as we called for a quick check on our thermostat and responded quickly as usual. Great they are involved with our new house.

Excellent service, and I love getting my reminder phone call. Chris was my guy and he is wonderful and taught me a lot. I definitely would recommend Mike Morello to anyone who lives in Florida!

Daniel Combs came to do an estimate on duct cleaning and was pleasant, knowledgeable and very patient with all our questions. He didn't just give us a list & prices. He explained why & gave us options Chelsea Medina in the office was also a pleasure to deal with. She was very efficient, knowledgeable and returns calls promptly. We would highly recommend Mike Morello especially because of the quality & high regard we have for the people that work for him

Recent install of totally new system. Perfect service top to bottom. Have used Mike Morello for biannual maintenance for 7 years and could not be more pleased with the service that came along the years. Times have changed and if you find yourself needing a new unit I would be remiss if I didn't recommend the team of the two "C's".Cameron and Connor.

They were informative, on time, master planners, created a tight leak free system and were sculptural architects where needed. Plus, they cleaned more than their mess up! Always an easy experience dealing with front office staff.the best!-Jen

Called around for multiple quotes prior to purchasing a new AC. Mike Morello's price was very fair, and offered to start the job quickly. The team made the process very smooth. The guys that did the installation were great, and their work was neat.top notch! Very happy with the entire process. Would recommend to anyone.

Excellent Service and Prompt Service! I phoned in AM and arrival to my home was 3 hours later! Joe was awesome and diagnosis my HVAC system and installed a part on the spot! He was courteous and very friendly. Thank You! Service: Repair HVAC

Just got our new AC installed today. We have worked with them for years having them service our original AC that they installed when the house was new. Our old AC stopped working and they were very quick to come out the same day showing up at 8:30 at night to look at it. They were able to make enough of a repair to get the system working, but it needed to be replaced.

The technician was very helpful gave us some options on different choices. They were not pushy at all. A day latter they installed our new Carrier AC system. We can't believe how much more quiet it is than our old one. I would highly recommend them!

We called Morello Air Conditioning service to inspect and repair our A/C unit. We have been under a service contract with them. The so called technician came out and after 2 hours said he could not repair the system and continuously tried to sell me a new one. In the end he charged me for the service charge plus $105.00 for a repair he could not perform.

I called the office and they said that should have never happened and they will get back to me. After multiple times of trying to see why they didn't follow thru and avoiding a return call I decided to let the public know what took place and their business practices. I called a qualified A/C repair company and they indicated to me that a qualified technician would have found that problem almost instantly which incidentally took their technician 2 minutes to find why the system was not working and not repairable.

I immediately bought an entire system from this company and in less than 24 hours I had a new system installed and running perfectly. Just because you have a name that is recognized that means absolutely nothing. It is their integrity that counts that is something to certainly think about. To this date I was never contacted and never refunded for a job that was not done.

Be careful who you deal with. Talk is cheap. Incidentally I am a senior citizen and rely on professionals. What we ran into is desperation in a company. I warn you don't believe what they say.

My AC went out over the weekend so I called Mike Morello. They were very prompt & fixed the issue within an hour. I will most definitely recommend them to family & friends! A+ service!

Great AC company. They're very prompt with their service and very affordable when it came to replacing the air conditioner in my house. I'd definitely recommend mike morello!

At this point in time I do not recommend this place at all. I will not post all of my complaints until I've spoken with the office and given then a chance to correct at least one of the problems. Next week I will elaborate but as of today 5-25-18 we do not recommend this company.

I would like you all to know of the horrific customer service I received from this company. We had a whole house dehumidifier installed a couple years ago and it didn't work, so they installed a brand new unit under warranty. Sounds good, except the new unit didn't work either. Since they are about an hour and a half drive from my house, I tried to save Morello a costly trip and had my normal hvac guy look at it while he was doing normal maintenance on my a/c.

I tried to get the Morello installer on the phone to chat with my guy to see if it was something simple. The Morello people said the installer no longer works there and no one could chat, but that they could send someone out. I suggested since my guy was here, have him take a look at it. He found that it was installed (wired) incorrectly, and he rewired it and TESTED it to make sure it worked.

I paid him $100 and asked Morello for a reimbursement for the $100 since it would have cost them way more than that for 3 hours of drive time plus repair time. Morello not only refused the $100 reimbursement, they VOIDED my warranty since my guy fixed the dehumidifier that NEVER worked since Morello didn't install it correctly and didn't test that it actually ran.

If your looking for good technicians or good customer service, I suggest that you look to other than Mike Morello's hvac company. I am appalled and plan to let all reviewing companies know what happened. If I could rate ZERO stars, I would.

Over the past few years, Mike Morello technicians have come out to fix our A/C problems on three occasions. Their service has been consistently outstanding, their prices have been fair, and their technicians have been unfailingly courteous and knowledgeable. Their office staff is very polite, as well. They do their best to get a service call scheduled as quickly as possible. I've never encountered rudeness or impatience. This company earns its five stars.

We live in Palm Coast and just had our AC unit replaced, they did a great job! Working until everything was complete, going above and beyond even replacing our attic handle that had broken a couple of days ago. Everyone was professional, courteous and knowledgeable, our home is nice and cool and we couldn't be happier, we would certainly recommend this company.

Mike Morrello, Inc installed an ac unit at a rental of mine and installed it crooked and the ductwork filled up with water. I installed flashing to attempt to fix it on my own. Two years into the ac, the unit breaks and they did send someone out and the tech informed me he fixed it temporarily. THE CAUSE OF THE PROBLEM WAS FROM PINCHING OF THE THERMOSTAT WIRE FROM INSTALL.

Over 5 weeks later, no calls to fixed the unit that is covered under warranty. I called again to get an estimate on new ductwork. No calls back with multiple attempts. I also called and asked a manager or owner to call me back. One week has past no calls! THAT IS NOT WHAT I CALL CUSTOMER SERVICE!

We have used Mike Morello, Inc for over 20 years; the company has been prompt to arrive, even after hours and on weekends. And the work has always been satisfactory. I often felt their prices were on the high side, but did not have anything to compare; and, my AC was working, so I was happy. Recently my AC went out; I called Morello and they responded quickly (even though it was a weekend); the tech advised my thermostat was the problem.

He said he had a replacement in his van, and could install the new thermostat right away. I said "go to it!" Shortly, I was in business. I signed the bill and relaxed in the cool comfort. But then I got the bill: here's the breakdown: "diagnostic--$49.00, non-programmable thermostat--$175.00; total $224.00. This seemed high, so I shopped Home Depot, Lowe's, and Amazon; average price--$50! I will look more closely in the future.

We had our AC die on a Sunday afternoon, unit was not cooling the house. I called the after hours number they called back in 15 min or so. A repair person was dispatched and hear in an hour or so ( he was in the area which helped), he found the issue and fixed it in no time fiat. They have serviced our unit prior and all in all I am very impressed.

Everything you want in a HVAC company and more! Even though they had to travel to St Augustine, they gave me the best price, and it was for a top name unit, while other prices I was quoted was for companies I had never even heard of. The technicians who came to install the unit in my condo were top notch. They made sure not to make a mess - double checked their work - were an absolute pleasure to deal with.

Professional all the way! Patient and helpful with any questions or concerns I had. Very meticulous. I have used a few companies in the area, and this one is my go to company from now on. They are a hidden Gem - I guess because they are out of the area.