Heating & Air Conditioning Service in Fredericksburg, Stafford, Spotsylvania and Surrounding Areas. Heating & Cooling, LLC for professional heating and air conditioning services for your home in the Fredericksburg, VA, Northern Virgina, and surrounding areas. Our services include Heating and Air conditioning installation, maintenance, and repair. Count on us for everything from basic installation to custom work.Our commercial services range from new construction projects to large existing structures, we provide high-quality commercial heating & A/C services to businesses throughout Fredericksburg, VA, Northern Virgina, and the surrounding areas.
Services
ICE Heating and Cooling is a family owned HVAC Contractor that has been in the heating and cooling industry for over 25 years. Our extensive experience in dealing with all types of heating and air conditioning equipment gives us the ability to handle any job that comes our way. Our professionally trained HVAC technicians are experts in heat pump/furnace and air conditioner repair.
Turn to I.C.E. Heating & Cooling, LLC in Fredericksburg, Virginia, for all your commercial HVAC needs. We provide quality service, installation, and maintenance to companies throughout the area. Our commercial heating professionals can install, repair and service any brand of commercial heating units.
Commercial heating systems are large and complex. If something goes wrong with your home heating system, you can usually get by for a little while without it, if necessary. But if something goes wrong with the heating system in a building you own or manage, you need to fix the system as soon as possible.
Your air conditioning system is a vital part of your home, especially as spring turns into summer. If your air conditioner has issues, you need quick repairs. I.C.E. Heating & Cooling, LLC, is here to help. We offer experienced and punctual air conditioning repair services in Stafford, VA, and the surrounding areas.
Reviews (15)
Bill Lord
Jun 18, 2022
EDIT: No one contacted us personally with the information that Mr. Miller shared in his response to our review. I only saw it when I came here to provide an edit, which is is somewhat disappointing. With that said, I.C.E. sent the encapsulation contractor out to look at the job and try to make things right, which was very nice of them. Here's the bottom line.
The contractor spec'd out the job. I.C.E. accepted the proposal and presented to us as a line item with no description other than: Encapsulation=$XXX. We said yes, please do it. Unfortunately, it was not what we expected. It was the absolute bare minimum as to what can be called a crawlspace encapsulation, but we essentially got what we paid for. If we had been presented with specifics and options, i.e., good, better, and best, we would have gladly paid for a higher level option. So, no one screwed us, but by not explaining what we were really getting and offering options it really was a disservice to us, the homeowner. Regardless, we still think I.C.E. is a fine company to do business with.
We just wish they had been much clearer and more transparent. ---------------------------------------------------------------------------------------------------------------------- Great experience with the installation of a new heat pump/HVAC system. The folks were fantastic, the system is great, and the price was fair. However, we were upsold a crawlspace encapsulation that was a colossal waste of money.
It turns out that, like every other product or service in the world, there is a good, a better, and a best. This was the worst. For example, the 6-mil vapor barrier that was put down is just about the minimum that can be used for this kind of project and it is projected that we'll have to replace it in 6 or 7 years from now. The rest of the "encapsulation" is paltry at best.
There's still plenty of air circulating down there when there should be almost none. Simply put, I.C.E. did a great disservice to us. Almost $4K for something we will have to replace before too long is nothing short of an easy upcharge for I.C.E. and a waste of our money. It completely stains our relationship with the company.
The contractor spec'd out the job. I.C.E. accepted the proposal and presented to us as a line item with no description other than: Encapsulation=$XXX. We said yes, please do it. Unfortunately, it was not what we expected. It was the absolute bare minimum as to what can be called a crawlspace encapsulation, but we essentially got what we paid for. If we had been presented with specifics and options, i.e., good, better, and best, we would have gladly paid for a higher level option. So, no one screwed us, but by not explaining what we were really getting and offering options it really was a disservice to us, the homeowner. Regardless, we still think I.C.E. is a fine company to do business with.
We just wish they had been much clearer and more transparent. ---------------------------------------------------------------------------------------------------------------------- Great experience with the installation of a new heat pump/HVAC system. The folks were fantastic, the system is great, and the price was fair. However, we were upsold a crawlspace encapsulation that was a colossal waste of money.
It turns out that, like every other product or service in the world, there is a good, a better, and a best. This was the worst. For example, the 6-mil vapor barrier that was put down is just about the minimum that can be used for this kind of project and it is projected that we'll have to replace it in 6 or 7 years from now. The rest of the "encapsulation" is paltry at best.
There's still plenty of air circulating down there when there should be almost none. Simply put, I.C.E. did a great disservice to us. Almost $4K for something we will have to replace before too long is nothing short of an easy upcharge for I.C.E. and a waste of our money. It completely stains our relationship with the company.
Joshua Ratliff
Jun 07, 2022
Bernadette Johnson
Apr 29, 2022
I am very pleased with the final installation. SO far, the heat and cooling system has performed as promised. Also, there's a decrease in my heating and cooling expense - exact reduction being determined. Great Job! Services: Install thermostat, Install AC, Heating system installation, HVAC duct & vent installation
Joya Lord
Mar 17, 2022
After numerous less-than-excellent experiences with the trades, I.C.E. was a refreshing change. EXCELLENT customer care from the first phone call. Brandon came out to look at our HVAC system that had failed. From the start, he was professional and knowledgeable and advised us on our options. He didn't try to "oversell" us things we didn't need, but also didn't "undersell" us on the fact that the old system was at its "end of life".
Full disclosure, I went after three quotes from different contractors. One company came out and looked at the system and never provided a quote, surprisingly. So, I had two to compare. I.C.E.'s quote was more reasonable and transparent. It represented the BEST VALUE. Brandon went over every item with us and explained technical details in a way that was simple for a non-technical person to understand.
After we compared the details, I.C.E. was able to install the highest quality system for about half the price of the other bid. The two technicians who did our install (Chad and Braden) were punctual, friendly, knowledgeable, and QUICK! They completed a high quality installation of the new Bosch system flawlessly. Brandon came back to inspect their work, which, again, was flawless.
And the new system does work GREAT! We have decided to have I.C.E. also do our crawl space encapsulation. I have no doubt that it will be completed on time and with a high degree of customer care and friendly service. Thank you Brandon, Chad, Braden, and the very nice woman in the office, whose name I don't know. I'm not just "giving" you this review - you have truly EARNED at least five stars and my highest recommendation. EDITED TO ADD: You know how when you buy an appliance or major piece of equipment, you have to register it?
And you have to generally crawl around, looking for the data plate and take a photo and try to get the numbers entered correctly? Well, I just received the certificate of registration. I.C.E. took care of it! Just one more indicator of EXCEPTIONAL customer service! Thanks!
Full disclosure, I went after three quotes from different contractors. One company came out and looked at the system and never provided a quote, surprisingly. So, I had two to compare. I.C.E.'s quote was more reasonable and transparent. It represented the BEST VALUE. Brandon went over every item with us and explained technical details in a way that was simple for a non-technical person to understand.
After we compared the details, I.C.E. was able to install the highest quality system for about half the price of the other bid. The two technicians who did our install (Chad and Braden) were punctual, friendly, knowledgeable, and QUICK! They completed a high quality installation of the new Bosch system flawlessly. Brandon came back to inspect their work, which, again, was flawless.
And the new system does work GREAT! We have decided to have I.C.E. also do our crawl space encapsulation. I have no doubt that it will be completed on time and with a high degree of customer care and friendly service. Thank you Brandon, Chad, Braden, and the very nice woman in the office, whose name I don't know. I'm not just "giving" you this review - you have truly EARNED at least five stars and my highest recommendation. EDITED TO ADD: You know how when you buy an appliance or major piece of equipment, you have to register it?
And you have to generally crawl around, looking for the data plate and take a photo and try to get the numbers entered correctly? Well, I just received the certificate of registration. I.C.E. took care of it! Just one more indicator of EXCEPTIONAL customer service! Thanks!
Kathy Jones
Oct 04, 2021
Bonnie Oliver
Sep 30, 2021
Fred Frisby
Sep 25, 2021
Cheryl Christopher
Aug 29, 2021
Charita Mariner
Aug 21, 2021
Brandon Was SUPER FANTASTIC and VERY PROFESSIONAL! He saw me through the entire process with professionalism, patience and perfection! The team that came to install (KEVIN and 2 others) were professional, kind and quick! Not only did I use them for my home, but they also did my church as well which is where I heard from them. My church is so much more comfortable with the NEW AC System too! They wanted the best for me and I'm a "FAN"! No Pun Intended! Thanks so much Brandon and Team!
Amanda Young
Aug 08, 2021
A/C failed at night and I called in the morning, despite the height of summer they were out the same day and kept me informed about their progress. The technician was quick and explained exactly what had gone wrong. Great experience. I have used them previously and every experience has been great. Delighted to have such a great team at I.C.E.
Bvsskate
Aug 04, 2021
Fast and honest. They came out the same day I called to diagnose the problem and called me as soon as the part was in to schedule the install. I was really impressed with how on top of things they were. Living without AC in June is pretty awful so I'm thankful for how fast and easy things were. I would 100% recommended them to anyone I know.
LemonSkyline
Jul 20, 2021
Brandon the sales rep was easy to work with no issue there, the company stated he is the only sales person so he is extremely busy (caution 1). I agree upon to install two hvac system one for upstairs and one downstairs. I signed the contract and Brandon said he will pull the permit for the gas furnace and water heater (caution 2). First scheduled installation date, one of the crew got sick (no advance notification) and the permit was not approved by the county yet, so we rescheduled it two weeks later.
I called the county the day before the second installation to check on the permit status and of course it was still not complete (cation 3). Talked to Brandon and he was busy with an emergency job, so I called the office hoping someone can assist Brandon, and the response from the office was "Brandon is the only one with the details nothing we can do here" (caution 4).
Later that day Brandon called back and said himself "I am not going to start the installation without a permit". Didn't hear back from him after that so I went to the office and spoke to the manager Doug. He said because I refuse to have the work installed without a permit, they will not do the job and all the equipment order was already returned (cation 5).
Also found out they charged my Wells Fargo account already before the install (caution 6). If you read this review in all I don't think I should say if I recommend to use them for a new install. The county rep also advice "do not allow contractors to install before the permits are approved."
I called the county the day before the second installation to check on the permit status and of course it was still not complete (cation 3). Talked to Brandon and he was busy with an emergency job, so I called the office hoping someone can assist Brandon, and the response from the office was "Brandon is the only one with the details nothing we can do here" (caution 4).
Later that day Brandon called back and said himself "I am not going to start the installation without a permit". Didn't hear back from him after that so I went to the office and spoke to the manager Doug. He said because I refuse to have the work installed without a permit, they will not do the job and all the equipment order was already returned (cation 5).
Also found out they charged my Wells Fargo account already before the install (caution 6). If you read this review in all I don't think I should say if I recommend to use them for a new install. The county rep also advice "do not allow contractors to install before the permits are approved."
Dajuan Williams
Jul 04, 2021
Christopher Murphy
Apr 21, 2021
The original installation was great and the technicians kept me informed during the entire process. 3 years later, the system wasn't keeping the house warm at night. I called I.C.E. to come look at it and they diagnosed that the thermostat was going bad. The technician informed me that it was under warranty and that he would order it and schedule a time to replace it.
Come to the day of replacement, I get a call from the office informing me of a time window when the technician would be at my house to replace the thermostat. He arrived and replaced it. Once it was done, he told me that the thermostat installation would cost $169 because it wasn't under warranty. I pulled out my documents from I.C.E. that showed the thermostat as being under warranty.
I was informed that this was just a quote and not the actual service contract (which is not accurate). The tech called a supervisor who informed the tech that I would have to pay. I questioned this again based on the documents that I had FROM I.C.E. and the tech got aggressive and told me that he would just take out the new Thermostat and reinstall the old, bad one and leave it like that if I didn't want to pay.
I called the I.C.E. office and asked to speak with the supervisor who was very rude and claimed at the end of the call that "he would remember this in the future" (a threat) if we needed this company for anything again. DO NOT use this company if there are any alternatives. UPDATE- Brett Miller reached out to me with a compassionate response and apology for this instance. I upped the stars because of this and truly appreciate his timely response.
Come to the day of replacement, I get a call from the office informing me of a time window when the technician would be at my house to replace the thermostat. He arrived and replaced it. Once it was done, he told me that the thermostat installation would cost $169 because it wasn't under warranty. I pulled out my documents from I.C.E. that showed the thermostat as being under warranty.
I was informed that this was just a quote and not the actual service contract (which is not accurate). The tech called a supervisor who informed the tech that I would have to pay. I questioned this again based on the documents that I had FROM I.C.E. and the tech got aggressive and told me that he would just take out the new Thermostat and reinstall the old, bad one and leave it like that if I didn't want to pay.
I called the I.C.E. office and asked to speak with the supervisor who was very rude and claimed at the end of the call that "he would remember this in the future" (a threat) if we needed this company for anything again. DO NOT use this company if there are any alternatives. UPDATE- Brett Miller reached out to me with a compassionate response and apology for this instance. I upped the stars because of this and truly appreciate his timely response.
Jody Korman
Feb 25, 2021
Extremely professional. They are there when you need them the most. They are reasonably priced for the service, parts, and and labor. Every service tech shows genuine care for their clients. The yearly maintenance service contract is worth the value received just knowing that your system is functioning properly. Services: AC repair, HVAC maintenance, Duct and vent installation, Heating system installation, Heating system repair
