Performance A C Services

Scott was extremely personable and professional. He went out of his way to give tips on how to make our HVAC run better. The convenience of setting an appointment and fixing what (fortunately) was not an emergency on the same day within a few hours of calling. Service: Repair HVAC

My original rating was 4 out of 5 stars. It was due to some, insignificant now, mistakes. I was not sure how those will be address at the time hence my 4 stars. My worries were unwarranted. Performance A/C sent wonderful repairman with great personality who fixed everything in no time. They also sent drywall repairman to complete original mishap. So, in conclusion, would i recommend this outfit to anyone? Absolutely YES. Would I hire them again for other work in my condo? Again, absolutely yes.

We used Paradise Air for routine yearly service on our unit for years. Loved Paradise Air: professional, organized, punctual, trustworthy, and everything you want from a reliable AC company. In February, Paradise Air was acquired by Performance. I called the other day to schedule a yearly check up on our system. Performance couldn't find us in their system, then made an appointment but when I called back to adjust the app. time found out that there was no record of an appointment made. Made another app. but then decided to cancel until I could speak to a manager about our service record (as we would pay in advance for this service-two years at a time-and wanted to find out our status). Got a call the next day that a tech was on their way out, for a service that was canceled the day before. Was finally contacted by a manager who claimed they had no record of service at our address.

The next day, received another call from a manager who had no idea another manager had called me the previous day or any of the previous issues. This time, she quickly pulled up our address and name in the system and could view our past payment history and service agreements. What a mess of a company! The lack of organization is concerning. No one has any idea what's going on. Will not be continuing on with Performance and will be making the switch to a new company going forward. I would hate to actually need them in a time of need.

I had an issue with my ac and was referred to Performance. I set up an appointment and was sent a tech to take care of the issue. Your tech was personable and polite. He explained the issue and had us up and going in no time. Thank You Peter Davis for your good work. We will use this business again! Service: General repairs

Our air conditioner was dying a slow death. We needed service on the weekend but the unit needed to be replaced. This company kept us comfortable. I think all the employees were very courteous and did a phenomenal job from start to finish. Services: Install AC, Installation, A/C system repair, HVAC duct & vent repair, HVAC system repair, A/C system maintenance, Thermostat repair

For the past couple years I've used Paradise AC. Well to my dismay they were purchased by performance. When my 95 year old mother's AC shut off she called Paradise. She was charged a TOTAL of $401 for a clogged condensate line! Her line is only 5 feet long. It was literally a 20 minute job from start to finish. They apparently like to take advantage of the elderly.

Now for my own personal experience, I had Paradise install my AC unit about a year ago. It came with a 2 year warranty. When the thermostat went out I called Paradise and got Performance. I was given a window of arrival from 10-2pm. When 2pm rolled around I called and asked where he was. I was told he was still at his first job of the day. No one bothered to call me.

He didn't arrive until 4pm! I waited from 10 to 4pm for this guy. I was told I needed a new thermostat and would need to wait until they got one in. I was told it would be $356 just for the labor. I had to explain that Paradise gave me a 2 year parts and labor warranty. They finally looked it up and said they were wrong and installed it at no charge. I'll NEVER use these guys again.

Thanh Le provided very professional and thorough knowledge of the A/C system and also was able to properly install the UV Germicidal system bulb into the proper location in the plenum. A prior person could not figure out where it should be installed and just left it on floor of furnace. Thanh took the time to take off many panels around the A/C coils to determine exactly where the UV light system could be safely installed and then installed it above the A/C coils.

He then made sure all components of the A/C system were properly functioning. I will always request Thanh Le to be the tech. to come to our condo for routine maintenance service as well as urgent service.

The technician, Tom, was on time and quickly assessed the situation (i.e. clogged main drain) and initiated correction of the problem. He also ran a camera through the line to determine the nature of the clog. Luckily, it was only a paper clog and no line related problems. Tom was very thorough, informative, and cleaned up the area after he was finished.

Cost for the service was very reasonable. Have used Performance A/C, Electrical, & Plumbing previously with similar experience. I strongly recommend this company based on my experience with them.

Robert J. Was thorough and made sure everything is up to date. Took the extra time on some questions/concerns and resolved them all timely. Extremely polite & knowledgeable. Efficient job & would recommend or ask for him to do our service every time! Services: Install AC, A/C system repair, Drain cleaning, A/C system maintenance

Lester, the electrician was very competent. He did excellent work. When I set up the appointment, I indicated that I needed 2 ceiling fans and a kitchen light installed. When electrician showed up, I was charged $124 just to show him the items that were to be installed (10 min max). To install the 2 ceiling fans and kitchen light, I purchased the items, I was charged $870. The electrician was there for 1 hour and 20 minutes. That comes out to $652 an hour/$10.875 per minute. I will never recommend these people to any of my friends!