Royal Refrigeration Heating and Air Conditioning

I called Royal out over the winter to do preventative maintenance on my unit. The dispatcher Danielle was so helpful in scheduling my service, very polite. Rich came out and performed the maintenance and was extremely professional and thorough. I highly recommend this company. Great prices! Service: Heating system maintenance

We have been a customer of Royal HVAC since 2008 and remain a satisfied customer for all of their services. Pete came out to our home and performed the summer maintenance on our HVAC system. During the inspection he noticed two capacitors that would most likely fail during the hot summer he replaced them both, checked the system and with confidence assured me everything was functioning properly. We are so glad we were referred to Royal HVAC years ago.

Royal come out to my house on very short notice, fixed my air condition and didn't rob the bank. My mom just used them to install a completely new unit. I highly recommend Royal Refrigeration.

One of the hottest days of the year in Las Vegas and our A/C goes out. Royal Refrigeration to the rescue! We have used them for the past eighteen years for servicing and the replacement of our HVAC system in 2018. From the phone call when they opened this morning to the technician Pete R who arrived at our home at 1:30 PM (we did not have scheduled service call) everything went great.

The culprit of the A/C not working was a clogged drainage line that kept on shutting the unit off. Pete R cleared the line, checked the entire system and explained the whole process along the way. This company is one of the most honest HVAC companies in Las Vegas. Landon (General Manager) keep on doing what you do!

We purchased a new air conditioner from Royal Refrigeration in March of 2020 after doing extensive research. We had several other companies come out and give us a quote and decided to go with Royal Refrigeration. We consider it one of the best decisions we have made, we are new to Henderson NV. from Los Angeles and were not familiar with the service companies here.

We purchased a new AC and heating unit from Royal, they were HONEST as well as knowledgeable about their products (Landon M. the manager is very honest as well as knowledgeable about the AC and heating units they sell) Royal Refrigeration has an excellent AC & heating unit, the pricing was affordable and not over priced like the other companies that came out and gave us quotes before Royal.

They arrived on time for the initial install as well as the six month PM, they worked quietly all day from 8am until they finished and the PM went just as smooth. We have a home warranty policy that we paid for 3 years in advance, however we are totally comfortable with Royal and therefore wanted them to perform all PM's going forward. Royal only charges 69.00 for each PM, which is very affordable. I would recommend Royal Refrigeration to anyone looking for excellent customer service, excellent AC and heating units, HONESTY and FAIR affordable pricing.

After using a few different companies for years that were picked by the warranty company a new friend recommended Landon with Royal. Where you been all my life? Finally an ac company you can trust to not rip the customer off. We had Pedro come out during the winter to service the heating. What a great guy. So we asked for the service to be done on the ac units by Pedro.

We have 17 year old units so we figured we would have to replace. Nah. Pedro just serviced them and said you're good for a while. So happy we didn't have to buy now. I'll be using this company for some time to come. Definitely recommend these guys. And if anyone is worried they are Covid safe.

After using a few different companies for years that were picked by the warranty company a new friend recommended Landon with Royal. Where you been all my life? Finally an ac company you can trust to not rip the customer off. We had Pedro come out during the winter to service the heating. What a great guy. So we asked for the service to be done on the ac units by Pedro.

We have 17 year old units so we figured we would have to replace. Nah. Pedro just serviced them and said you're good for a while. So happy we didn't have to buy now. I'll be using this company for some time to come. Definitely recommend these guys. And if anyone is worried they are Covid safe.

We purchased a new air conditioner from Royal Refrigeration in March of 2020 after doing extensive research. We had several other companies come out and give us a quote and decided to go with Royal. We are new to Henderson, Nv from Los Angeles and were not that familiar with service companies here. We just had our six months PM with Royal,(the unit has worked perfectly with no problems at all)the technician came out just as scheduled on time, very friendly, professional, and knowledgeable of the unit.

We settled on Royal because they were HONEST as well as knowledgeable about their product (Landon is very honest as well as knowledgeable about the AC and heating units that they sell). Royal Refrigeration has an excellent AC & heating unit, the pricing was affordable and not overpriced like the other companies that came out before Royal. They arrived on time for the install as well as the six month PM, they worked quietly all day from 8 am until they finished and the PM was just as smooth.

We have a home warranty policy that we paid for 3 years in advance, however, I wanted Royal to service our unit in the future and they only charge 69.00 to come out and do their PM. I would recommend Royal Refrigeration to anyone looking for excellent customer service, Honestly, and FAIR affordable pricing.

This is by far the best company I deal with daily! They help maintain the restaurants equipment in tip top shape to last another 20 years. Everyone you deal with here is very knowledgeable, professional, and do the job the right way the first time!

Extremely overpriced! Beware! I chose not to use this company.

I made an appointment around the holidays in November 2018, and they were able to come out and service my AC unit. There was no long wait time. The rep was early for the appointment. The rep was friendly and out going. The price for the service was not bad. I would recommend and use again in the future. Thanks for everything Royal Refrigeration. Brandy Delgado

These guys don't know what they are doing! I scheduled an appointment for them to come look and repair my commercial ice machine. The guys were late and after taking a look at the machine they quoted me over $450 to replace the control board. I found the control board on Amazon for $100 and hired someone else to replace it. Come to find out that wasn't the problem it was just a minor switch. This company is only out to take your money and overcharge you! Beware!

If it's common to charge labor when you are driving to pick up the part I will change to a 4 star rating. Starting a project one day (Friday night) then not returning til 430 the next day (Monday closed on weekends) and got charged 2 hours labor for driving. Service was good I mean I have cold ac now, tech was nice. He also didn't show up until 430 the next day and then said you got charged two hours cause I had to go pick up the part.

Well why weren't you here at 930am (2 hours after they open). Just feel like since the part went bad why do I have to pay for the labor they should charge the company of the unit for the labor and not the person who bought it. It's not like I made the thing that broke down. Sorry you offer a ten year warranty with the unit smh.

A huge thank you to Elysia, Landon and Mario at Royal Refrigeration! We are super pleased with both our new AC & heating units. Not only did were the prices great but the service was outstanding. We were impressed with their attention to detail as they got here at 8am and left at 11pm on a Saturday and did not even take a break for lunch.

A huge thank you to Elysia, Landon and Mario at Royal Refrigeration! We are super pleased with both our new AC & heating units. Not only did were the prices great but the service was outstanding. We were impressed with their attention to detail as they got here at 8am and left at 11pm on a Saturday and did not even take a break for lunch.

My husband and I were shopping at Costco when we were asked if we would be interested in receiving an estimate for a new air conditioner. Long story short we received a quote for a new 14 SEER AC unit for 13,467 dollars! We were in sticker shock and asked our neighbor who they had used for their new AC unit. They told us about Royal Refrigeration AC, we called and spoke with Landon he was very upfront and honest with how the Costco program operates.

He then sent Al out to look at our old unit and see what we needed. Royal sent us an estimate for 6800.00 dollars for a brand new 5 ton Ac unit! They sent out their crew and the techs were respectful and wore little booties to ensure they wouldn't dirty up our carpet. My husband and I highly recommend Royal Refrigeration Ac thank you to the entire Royal team you have a customer for life!

This summer my ac wan't working and I called a bad company that removed some part of my unit and leave it working but on winter the heater wasn't working, it turn out this other company took my control board away. The guys at Royal refrigeration came over to my house and in the same day found the correct part for my air conditioning, installed in less than two I was ready to go. THANK YOU ROYAL REFRIGERATION!

Great service and friendly installers. Our AC for both upstairs and downstairs finally dies after 23 years. They gave us s fair price and their work was extremely professional. Mario was the main installer but there were several men working until past 9:00 to get the job done. I would definitely recommend

I've been using Royal Ref.for our 44 restaurants since 2009. I've used many companies over the years, and Royal is by far the best. We have a service contract for both hot side and cold side, and they do a fantastic job keeping our equipment in top condition. I highly recommend them.

Friendly service and very honest. Our repairman Sam was extremely nice and we felt very comfortable with him. Thorough inspection of our lines and didn't rush through the job. He was here until after 10pm working hard. They treated us well and even though their tech was on OT hours, we were not charged for OT, just for their regular hourly rate. Thank you Royal!

Friendly service and very honest. Our repairman Sam was extremely nice and we felt very comfortable with him. Thorough inspection of our lines and didn't rush through the job. He was here until after 10pm working hard. They treated us well and even though their tech was on OT hours, we were not charged for OT, just for their regular hourly rate. Thank you Royal!

I have nothing but good to say about this company. They were competitive in pricing, punctual, friendly and took the time to answer all of my questions. I had my unit replaced due to the fact it was over 20 yrs. old and I wanted a more efficient system. Kudos to you Al and all the staff members who took care of me. Thanks!

We happened to find this company when we needed emergency services on our walk-in freezer, they were the only company that was able to come in within less than a day's worth of notice. They were able to come in and out to fix the issue and make it work pretty much like new! On top of that, they noticed that our AC wasn't working either and they were able to get it going during the same time! They will be our go to company for services! :

Poor communication and doesn't complete work. Leaves jobs incomplete after incurring $1700 in charges. Yells at customers when asking for updates.

I have to say that this company is the most honest I have come across. I spoke with someone who was totally honest about what I needed or didn't need when it came to hooking up our thermostat. He actually told me its easy enough to do it yourself, so we don't have to come out and charge you, who does that!! Thanks guys

I have to say that this company is the most honest I have come across. I spoke with someone who was totally honest about what I needed or didn't need when it came to hooking up our thermostat. He actually told me its easy enough to do it yourself, so we don't have to come out and charge you, who does that! Thanks guys

Price gouging on parts. And $150 to show up and not do a thing. Owner complained to yelp about my original review and it was taken down. Should tell you something.

Always there when we call, Carlos is usually the tech that comes out and has everything we need done quick and cheap! I lf they don't handle something they'll refer you to someone who does and provides same excellent service He saved our fridge and fixed our dryer over the phone! They're the best I would NEVER go anywheres else

Shocker! Turns out that I did not have to replace the two capacitors, only paid for the service call. RRAC&H There the best. Thanks Royal.

Landon McAdams is a "life saver".professional, courteous and install done in a timely manner is how I would describe my experience with Landon and his crew of unbelievable men who had to work in my attic/and outside in this Vegas heat this past Saturday. PROPS TO ALL OF YOU Thank you from my heart.

These guys are so great! The whole team is super professional, on time, and very kind. They really know there stuff and went above and beyond to help me out.

Pretty Cool Company. 1. Care - If you call at the right time, Mike will answer the phone as well, and to speak to the owner that has so many years of experience is great. 2. Service - Had an issue with our ice machine at the office and they came out to check out what we had and made a proper solution. 3. Product - First class product. People are happy and it is working perfectly.

Other companies we used to help us before were not professionally up to speed on the CRAFT of the business. 4. Personally - I was so happy that I decided to use them for my personal home as well and have it fully checked out. I like the team and service so I will be using them again. 5. Urgent - I called them twice on a weekend after my first home check up.

One of the units was bypassed when they tested it, so it was running cool all night. They came in and fixed it immediately with a good attitude. Okay, mistake on their part, and yet they handled it quickly and immediately. It is all about how you handle mistakes. That is the key. 6. Urgent again - Called them to the house again as I was having a party in four hours during the heat of the Summer at 109 degrees outside.

I was cooking and using the ovens inside! 4 hours before the party, I was setting the temp down low to cool the house as we were going to have a ton of people. The temperature was not working and one air con unit was not coming on. The house and I were getting HOT. Why now and why on a weekend again! They came in 1 hour, determined it was a faulty thermostat that I installed 10 years ago and replaced it with one of theirs.

All was good. I was expecting the "you need to replace your system" quote. They also checked out other items before they left. 7. Price - You often get what you deserve. I think that they are expensive as the product that install can be purchased on line or at stores for cheaper and all, however, when you have an emergency, they are there, they are ready, they have the parts and you pay the "right" amount, not the lowest amount. I am good with it. If you need air conditioning experts, ice machines, these are the guys to call!