AAA Air Heating and Air Conditioning

Contracted with MyHome"Pro" in January for weekly pool cleaning. Spa empty one weekend when arrived from trip. Fixed on Sunday-Thank you. 2 weeks later come home from trip the day pool was supposedly "cleaned" and the pool was dirty and valves not in correct positions. Called office, sorry Im the only one here can you call back Monday? Call after hours tech who says he was at my home and 1st says he didn't shut off skimmer.

Then says he did because the pump wouldnt prime. So instead of correcting and notifying me he left pool dirty and skimmer off. Invoice sent of course. He then says I emailed you to let you know filter needs cleaning. Now they are the "pro's" who provide weekly service and tells me this. The tech doesn't call while at home to give me the opportunity to approve any work.

Those who have pools know the filter doesn't get clogged over night. So why not advise when above 20 psi not wait till at 30 psi. He then notifies me the filter cleaning is not part of the pool cleaning process. But they will do it if you approve. OK fine but why walk away while your at home and not solve the issue? Not sure why I am shocked at the terrible service it seems to be par for the course lately.

Get in get out and please don't expect me to do more than expected because its Friday and I want to be home early today. Good luck using this corporate company! Franchise owners only seem to care about going home early on Friday! Find another company!

This is the 2nd time that I have had to rely on this company to fix my refrigerator (only because I had already purchased a warranty with my refrigerator). They do not communicate with the customer on delays on parts. When it comes to getting the service done they do not accommodate with the customer on days for repairs, if weekends are best for you, they do not work on weekends.

I had an appointment scheduled for an AM repair and they sent me a confirmation message for a PM appointment, when I called to get it straightened out they could not honor the original time that was sent via text.

Critical: Professionalism, Responsiveness, Value Do NOT use this company for appliance repair. I am on week five of trying to get a washer repaired. They ordered the wrong part and will not take any action to fix the situation unless we call them. The front office management is un-responsive and un-helpful. Service: Washing machine repair

I have used My Home Pro on several jobs dealing with appliance repairs and I have been more than satisfied each time. I have found them to be attentive and knowledgeable to the needs of the job, able to to take care of my of whatever the problem was. I can recommend them wholeheartedly. Service: Stove, cooktop & oven repair

One of our A/C units wasn't cooling, so we called MyHome. Pro for help. Leon came out to diagnose the issue and refilled the Freon. Game me a lot of info and was very honest with no upsells. We've had very mixed results with A/C issues since moving to Plano, and I will definitely give them a call when I need help in the future.

Jose showed up to fix my dryer. He was very professional and extremely knowledgeable about fixing the dryer. He was able to get it fixed to use that day. I will continue to request Jose for any future repairs that are needed. Service: Washer/dryer repair

I have been very satisfied with the service by Kendrick at MyHome. Pro. Several weeks ago he came in and diagnosed the problem with my refrigerator immediately ordered a part to replace. He told me upfront that it might take several weeks to get the part and noise was the issue at the moment I was good with that. Once the part arrived an appointment was scheduled the following Monday and Kendrick arrived on time as scheduled to replace it. He did so quickly and we are very happy. It likely depends a lot on the representative you get so we are happy to recommend Kendrick at MyHome. Pro

These guys are awesome! Our ac was not cooling our business and customers were not happy so i called and within an hour on a Sunday someone was sent to help us. Leon worked his magic and had our store cooling down quick. I recommend to anyone looking for ac repair to check out these guys. Great job and thanks a million Winners Sweepstakes

I purchased a dishwasher from Rodenbaughs and adddd the warranty since it was a very expensive DW. I actually forgot I paid for the extended warranty. Rodenbaughs reminded me I was covered when I called to schedule service. After 4 years the dishwasher had a water pump hose leak and flooded my house. Insurance covers the floor damage and luckily the 5 year DW warranty picks up repair cost. Myhomepro was assigned to do the warranty repair.

They were very professional, very prompt, and accurately diagnosed the issue. They were able to replace the entire water pump assembly quickly. Both techs that came to the house were professional and skilled. My experience with Myhomepro was outstanding!

I would highly recommend MyHomePro for home services. I currently use the company for pest control and do not have any issues with bugs in the house. I have used the company for air conditioning repair as well. They fit me in on a hot day when they had a full schedule so that was very much appreciated. They have repaired my pool pump from the February freeze and were $350 cheaper than another quote. Lastly, after the pool pump was fixed, I needed the Pool Rescue services to get the water clean and ready for swimming. Douglass did an excellent job of getting the water perfectly clear, showing his knowledge of pool care and his attention to detail. I would recommend reaching out to Layne at MyHomePro as well for any services you may need for your home. He is my go to person for all things home repair!

With the recent Texas shift in temperatures from mid 80s to the high 90s I came home to my house being 88 inside after a day without the outside unit running. I called my normal service group which could not see me for another 3 days. I called AAA Air and Leon came out the same evening after working a full normal day. Leon was beyond professional and is a master of his trade.

He quickly identified the issue was my fan motor was starting to cease and burn out. Because my motor was a unusual style he had to order it and pick it up the next day, he helped me with a work-a-round to get my house cooling for the night. He promptly contacted me the next morning with an update on the part and came back the following evening to complete the repair.

He was very personable and took great pride in performing a very thorough repair while ensuring no detail was overlooked. His attention to details such as zip-tying off loose wires and ensuring other parts were in good order are a clear indication of his great ethic. I would more than happily recommend Leon and AAA Air to anyone I know without a moments notice. I have found my new (permanent) service company going forward thanks to Leon.

Jason came quick and was very Professional. He found the problem right away.

Your technician Jason was very rude and unprofessional to my mother today when called out to check her thermostat and the unit in the attic. Left mess in attic didn’t fix anything walked out my mom thought to get tools and he left. She called and he was more rude and said he wasn’t coming back to fix it. I would never use your company after the extreme rude comments he said to her on the phone. This will be turned over to BBB and Angie’s List. Teach customer service and respect.

The technician came quick and saved us a ton of money. I will be using these guys again. Fast, Efficient and reasonably priced.