Krane Heating & Cooling

Not the cheapest but that is okay as long as the quality is there. The new furnace looks clean, takes up less space, and works. Daryl did the initial inspection and the overall fix - both times he was great. The thing that wasn't okay is that the new installation came with a gas leak. The union for one of the gas pipes wasn't seated correctly following install.

I went down to my basement where the furnace is located the day after the job and the smell of gas was awful and I had to turn off the gas/furnace. The techs did come out and fix the leak the next morning (14 hours after I called about it), unfortunately resulting in another cold night. Paying nearly $5,000 I would expect a full safety check from the installation crew prior to their departure.

Daryl from Krane was very professional and helpful. My furnace control board burned out and he showed up the same day, made a short term fix to ensure we're comfortable over a couple really hot days. He ordered a new board and replaced within a short time. Very satisfied. Services: HVAC system maintenance, Heating system repair

What started with a maintenance tune up quickly turned into a replacement. Things get old and sometimes you have to make the call on replacing rather than sinking money into an old unit. Krane was great the entire process. Service: Installation

Service guy came out same day I called. Furnace was bad, he scheduled for replacement the next day. They came early, did the work, cleaned up and gone in 3 hrs. Awesome job. Service: Heating system installation

I had Krane install a humidifier and provide maintenance to my furnace. There was a little miscommunication with a part that was needed but once it was brought to Jeff's attention, they rectified the issue right away. Thank you for resolving the issue!

What a relief, and pleasure, to wake up to a warm house this morning. We've had furnace issues since, literally, the day we moved in, in 2017. We seemed to be rebuilding the furnace, with new parts, Every year. Then, another problem arose 2 days before Christmas! I couldn't believe it, yet I could. 2 weeks ago, I decided to try a new company, based on excellent reviews--Krane H&C.

From the owner Jeff, techs Bryan and Darryl, office admin Courtney, to Bob and Charlie--who installed my new high efficiency furnace, yesterday--Everyone was so nice, very experienced, and accommodating. Thank you, Krane!

Just had a new central furnace installed by Krane and I'm quite happy to be warm again, Thanks Krane! Your service technicians were friendly and efficient and when I called in need you were prompt to help. I would recommend Krane to anyone in need of good quality service with fare prices. Services: Installation, Heating system installation

When My A/C died this summer, competitors said they could be out in two weeks. Krane was their the next day. My new system was installed and running the following day!
Now, my furnace dies the day before a holiday. They were here within an hour to diagnose it. My new furnace will be installed today! They really do take care of their customers! From the office staff, service people and installers, they are a great team!

Prompt service, quality and efficient work. Did not try to up-sell but explained things in detail so I understood what was going on. Koda and Jake were the installers and they were both great.

Called them on Monday and Wednesday they installed a new furnace for us! Great quality and very professional staff! Could not be happier! Great job and Thank You! Services: Install thermostat, Heating system installation

The Krane team was very good to work with. Extremely fast and responsive to our needs. Explained our options and offered guidance on next steps. Left the decision completely up to us and no pressure one way or another. Due to the age of our equipment we decided to get new A/C and furnace installed. The team reacted quickly to get the A/C unit installed and functioning the same day!

New A/C and furnace is an expensive decision, but the price from the team at Krane was as good or better then any other we had found. So good priced for the work required. I would definitely recommend Krane's team to anyone that asks.

We just had our ac replaced by Krane heating and cooling and had the most wonderful experience. The gentleman where PROFESSIONAL and courteous and did an outstanding job. We are more then pleased with our Bryant unit THANK YOU so very much! Gino Giarmarco

Krane came out quickly to repair our air conditioner. The repairman was polite, knowledgeable and efficient. He located the problem and repaired it quickly. Reasonably priced.

Jeff and Mike communicated their arrival time as described and at the time I was expecting. Where needed, floor coverings were used without request and work began efficiently. The new furnace is working quietly and the area was left cleaner then before, not that it was messy, The unit uses less ducting material so I was left with more room in the utility room than before. I would use them in the future for checks and other HVAC concerns.

Would never use -furnavce out krane came out and said furnace heat exchanger cracked. Had only been there a few minutes and had done no tests, etc. Said furnace to old & heat exchanger not available. Gave receipt for $89 service call with proposal stating need new furnance, cracked heat exchanger. Decided should get other opinion. Had furnace torn apart and entire heat exchanger assembly removed and taken to be inspected by 2 experts (one licensed hvac company and one actual manufacturer engineer) and guess what - NO cracked heat exchanger. Also, with quick web search found multiple local companies that had the heat exchangers in stock. Could not be more disappointed and unimpressed, all appears to be a scam to get about $5000 worth of work.

Had Bryant AC / furnace and hot water heater installed last week. We are so very happy with entire experience. Crew was very professional efficient friendly clean and knowledgeable.

During the recent heat wave our A/C failed where we needed an emergency repair. Checked multiple contractors throughout the area and were told across the board that we would have to wait until the following week to get anyone out to our house due to the high number of backlogged calls until we contacted Krane who sent a technician out the next morning.

The technician was super friendly and courteous and diagnosed our problem in just a couple of minutes and fixed the issue in 5 minutes by replacing a faulty capacitor. Service aside which was great, the repair cost $215 for literally 10 minutes worth of work. At the time I was told the capacitor cost $115 and felt like I got taken to the cleaners a little bit but was OK at the time thinking that I paid a bit of a premium to fix the issue with labor at $100.

However my issue was after the fact when I checked the price of the old capacitor which I kept and found it was a $13 part on Amazon. At that point I felt like I had been taken advantage of. Looking ahead, I have bought two back up capacitors on line and will fix it my self the next time. Relative to Kranes though I would definately recommend getting competitive quotes before they arrive and if possible check the price of the part on line once they quote the repair. Hopefully your failure will not be during a heat spell like ours was where you find yourself ever a barrel needing help with little or no options.

This is an awesome company and they hire the very Best people! I recently had an inspector for a potential buyer for my home mess up the furnace in that it wasn't getting any power. I called Krane who installed my new furnace four years ago and they walked me through what happened. They said inspectors mess it up all the time. Absolutely saved a service call & more! Kudos to Krane & their very helpful technicians!

Darryl came out the day after I made a call to look at our air conditioner. Since we had a unique unit he had to call the service guy to come take a look before he gave us an estimate. The guy came out the same day and had to call to see if he could get a part. Darryl called us two different occasions to assure us they hadn't forgotten us and was so kind when finally quoting us.

They were the only company able to install so quickly and they didn't go over the quote even though they ended up having to call more servicemen out on installation day! This company is awesome and I will definitely be giving any future HVAC business I have to them!

We've used Krane twice, and both experiences were 5-star. The first time was a fast fix. The second was when our furnace was misbehaving then finally died on a cold winter night. We left Krane a message after hours and they called us back within minutes and spent a half hour on the phone to try to troubleshoot the problem in hopes it was an easy fix.

It unfortunately was not. A tech was at our house by 9am the following morning to diagnose the issue. It was unfixable and they detected carbon monoxide. They shut it down and had a crew here to install a new furnace within hours. Every person we dealt with was polite, professional and courteous. And they left us with a cleaner furnace room! I'll be using Krane for regular maintenance from now on.

We met with 8 different heating & cooling companies to replace our furnace. It’s amazing in how many quotes with basically personal notes scribbled on a form. Jeff came out, presented a CLEAR, COMPLETE & EASY TO UNDERSTAND QUOTE. Their price was so good, we decided to replace the aging A/C unit (the price was too good to pass up). Within 48hrs of signing the agreement, my house was warm!

The team who came out to my house were professional, quick and left no mess at all. I love the price, the service, the warranty, my warm home & Krane Heating & Cooling. Your team ROCKS!!!

Had a technician come to our home telling us our air conditioner was dead beyond repair. We were given a quote of $4200 for a new one. Also were advised we needed a new furnace, which is only a few years old. This didn’t sit well with me. We called another company for a second opinion. The problem was something with the capacitor and it cost us a whopping $180!

So we wasted $75 on Krane to tell us garbage information. It’s very unsettling a company as well known as Krane’s have techs willing to screw people out of thousands of dollars! I’ve always heard amazing things and maybe it was just a bad tech. We are truly disappointed and feel scammed.

After a long trip my husband and I came home to a broken AC. We called Krane and they sent Daryl out the next day. He diagnosed our issue and was able to fix it within five minutes and our AC hasn't had a problem since.

Had a new Bryant installed yesterday and I can say nothing but positive things about the whole experience. Starting with my price quote and and explanations of what I needed to accomplish what I wanted after Jeff listened to my issues and requirements. The installers were here promptly in the morning and walked me through the install asking me if I had any preferences on where to vent, have the humidifier placed, along with several other items.

They didn't make any deviations from our pre-install discussions without first asking me and explaining the options available to me through the entire install. They left my basement cleaner than it was before they arrived and I highly recommend anyone looking or thinking of a new HVAC install to give them a call before signing with anyone else. Thanks again guys for a job well done!

REVISION on Aug 6, 2017 Received a call from the Gen. Mgr at Krane on Sunday afternoon. After telling him our story, he indicated he was going to review the situation with the repairman and refund our service call payment. Based upon this conversation, I felt we may have experienced one not-so-good repairman that impacted the company. The man I spoke to on the phone was very professional, he really cared about the situation, apologized and refunded our money so I upped my rating to 3 stars.

Original Review was 1 Star: Our AC unit at our home was blowing warm air so we called Krane to give us a diagnosis. Guy came over, went and looked at the unit, came back probably 45 seconds later and said our compressor was failing. Then, that we needed a new unit for ~$4,500 and that was the fix. I went and got another estimate from a different company, they pumped in some refrigerant and it has been working fine since, blowing cold air nicely. Granted, it may fail at some point in the future but $300 fix vs. $4,500 all new unit? I would not recommend Krane at all just based upon their shady repairman that we experienced.

John came out last week to quote replacement of 2 AC units and a Furnace. I accepted the quote and gave them $2500 as a down payment. 2 Days before starting the job, Jeff (the owner) and his head installer come out to measure it and find that Johns plan will not work. Jeff gives me a quote that significantly more than what was quoted & that all the rebates John has mentioned do not exist. Didn't know you were allowed to take back a signed agreement. avoid at all costs

I can't say enough good things about this company. The servicemen are so knowledgeable, kind, courteous and friendly. I've had multiple service guys in and out of my house when my furnace broke (which they had replaced within a day) and every single one was just as friendly as the other, not to mention these guys know what they're doing, I was very impressed with their professionalism and ability to troubleshoot all the issues that came up throughout the process.

From the servicemen, to the installers, the owner and especially Supervisor Brian, are real team players and such gems! I wish there were more service companies out there like this one.

I've used them a few times and never had any issues. I recently called a competitor for an estimate and was completely ripped off. I called Krane and the employee was very nice and knowledgeable. He laid out all of my options for me (buying a new unit vs. repairing my old unit). He did not try to upsell me on anything. He repaired my unit and it is a working great. There prices are fair for the service they provide. More importantly, it is nice to know I can trust them to treat me with honesty.

The staff were extremely professional, polite and respectful to me and my home when they were replacing my furnace and ac which was an all day job. They were knowledgeable and friendly too. The clean-up they did of the job was perfect. They arrived on time and left as anticipated at the end of the day! I love the new unit too. It is much smaller than the existing furnace, simple to use as is the humidified attached to it.

Called 4 companies for service for an AC outage. First 3 blew me off with soonest appointment 3 weeks. Krane booked me in 3 or 4 business days and fixed it within 10 minutes and were gone. They actually had the part on their truck! No come back in a couple of days with the part that was needed. how novel!