Main Heating & Cooling

Critical: Professionalism, Responsiveness After waiting to speak with someone for more than an hour & listening to the repeated piped music I gave up. No customer service at all. Avoid.

Critical: Professionalism, Quality, Responsiveness Over an 1hr trying to get through for technical help on a new boiler. Left the customer not not confident in them and me looking stupid. I'll never install their boilers again. Services: Install heating system, Repair heating system, Heating maintenance

Had a Main boiler installed in August this year. It has broken down after only 3 months, my engineer asked me to contact customer support at Main. I have spent a total of 6-7 hours on hold today with no response on any of the lines I have phoned. I am on hold as I type this! Please can somebody contact me?

Thankyou Fessel. After watching lots of your Tube videos that didn't work. I just talked to this legend on the help line. Sorted it at a critical time,

Have been fitting their boilers for year now, never any dramas

Beware of this company. extremely poor after sale service and product quality is worse.they don't look after customer even if the product is in warranty.mother of two 7 months and 4 years old dint havd any hot water for weekend call them on Monday they told me they can't do anything as they don't engineers and next free engineer is on Friday. so just imagine we have wait for all most week without hot water and kids at home. don't ever go for them

Critical: Responsiveness Why do you have to wait over 1 hour and still no response! Shameful!

I've been on the phone for over 1hour! No response! Went online got another number still no response! I hope they won't turn around and cancel my warranty because of their own negligence as a company! Valentine O Dagenham Essex.

Really bad, have been ringing for last 2 days trying book a repair got thru to a machine, no one called me back, I shoud have bought from reputable company like vaillant, better to spend more to good a good service

We recently contacted your Company as our Main Water Heater had broken down and we were having difficulty getting it replaced. We have had it a long time but your Company were happy to send an engineer to see if it could be repaired. The engineer came very promptly. He had to order a new part but returned a few days later and our trusty boiler is restored - so a big Thank You for your excellent service.

Poor customer service been on the phone for 3 days 1 hour+ each day and no one answers the phone. boiler was only installed less then a year ago. AVOID

Absolutely professional and quick when needed new furnace in cold weather. Price great and fantastic people to work with all around. You will not be sorry you called them.

Thank you Main Heating & Cooling for our second furnace, air conditioner and humidifier. We had them install our equipment 5 years ago in our old house and now our new house needed all new equipment and Main Heating was our only company we considered to do the job! From beginning to end, Main's crew and owner Dave was there to ensure that everything was done with the expertise and care to our house.

Plastic was run down our stairs and all the way to our furnace to protect ourcarpet. Dave and his employees explained everything about the job and answered all questions we had. And an added bonus, we weren't supposed to get our air conditioner until spring (due to Lennox being short on supplies because of a hurricane), and Dave gave us an upgraded air conditioner unit ($800 upgrade) at HIS expense to ensure that our job was complete. Dave and his crew are just the best group of people! I encourage everyone who I know to support this company and recommend them to everyone.

Apparently you pay $90 for a tech to come out regardless of repair, no matter that the tech arrived an hour later than promised and then left and returned again late. His excuse was he"got stuck at the warehouse". Not to mention this is the third repair in 3 years on a new Lennox system. Avoid if you value your time and $$.