A & B Heating & Air COND

Time for our Summer HVAC service and a wonderful very YOUNG Man arrived. Logan could have not been any more Professional in completing our service leaving everything clean and cared for. He has a very bright future ahead of him! Service: HVAC system maintenance

A&B won the bid for a rather large project at my house. Removal of 3 old AC units with the associated air handlers and installation of 3 new versions. The technicians Marcel and Brandon worked tirelessly for 5 days to complete the project right before a forecasted heat wave arrives. I'm a completely satisfied customer. Service: Installation

Marcel & Brandon were great. Arrived when scheduled explained everything once they were finished. Would highly recommend. Services: Installation, Install AC

The techs were top notch! The job was done professionally and timely. The techs were very nice but professional. They also cleaned up everything both inside and out when they were done. We have been with the company for many years and don't intend to change. Services: Cleaning, Install AC, A/C system repair, Heating system maintenance, HVAC system repair

It was a pleasure dealing with Don, the owner, Alex, a repair technician, and Marcel and Branden for installing a new system. They certainly knew what they were doing on all counts. Services: Repair HVAC, Heating system installation

We would rate higher than 5 stars if possible. Our new HVAC system is such an amazing upgrade. Marcel & Brandon were both incredibly professional and super helpful in answering all of our questions. The installation was clean, precise and completed quickly. We highly recommended A&B Heating & Air Conditioning for any of your upgrade and/or repair needs.

Jarrod was great! He took time to explain the status of the system and provided tips on how I could maintain the system between their biannual services. Services: Cleaning, Repair HVAC, Installation, Install AC, A/C system maintenance, Install thermostat, HVAC system maintenance, A/C system repair, Heating system repair, Thermostat installation, Heating system maintenance, Heating system installation, A/C system dismantlement, Portable A/C services

The team that installed our system was very professional and did a really good job. We are very pleased with our choice to use A & B heating and AC. I would highly recommend this business Services: Installation, Install AC, Install thermostat, Heating system installation

Total professionals. Great local company with a service-first mentality. Marcel and Branden installed our new heat pump system. They were friendly, courteous and thoroughly explained everything about our new system.

Don Jones personally helped us pick out a mini split heating and air conditioner perfectly suited for our new sunroom. We had considered other options, but choosing A and B Heating & Air turned out to be our best choice. The unit was installed as planned and on schedule with minimal disruption to our daily lives. The installation crew was friendly and courteous and extremely knowledgeable about their products. Answered every question we had and walked us through programming the remote.

Once installed, the new mini-split was more than capable of handling the heating requirements for a room that is predominantly glass. And it runs whisper quiet. Also, the young ladies who manage phone calls in the front office were an absolute joy to deal with. Making our experience that much more enjoyable. We are extremely satisfied with our purchase and the professional manner in which we were treated buy A and B Heating & Air Conditioning. Thank you Mr. Jones and your entire staff. You've added a great deal of value to our home and our lives. ~ Dean & Paula R ~

Marcel and Brandon our installers were polite and professional. They both took great care to not disrupt us or anything in our home. Nice guys.

Highly recommend A&B to anyone in the NKY area in need of heating/air repair or service! Randy was at our house within 4 hours of placing the service call - talk about customer service! Our HVAC unit was 30+ years old and needed to be replaced. Don was wonderful to work with - no pressure, honest, and delivered on his word - his crew was top-notch in the industry! 5 stars to both Marcel & Branden - very professional, polite, friendly, and cleaned up after the install.

They spent time walking through the new thermostat, explaining the unit, what we could expect with efficiency, etc. A 100% satisfied customer for the past four years - THANK YOU!

A&B Heating & Air Conditioning were so easy to work with. They were out in a timely manner on three different occasions when my air first starting going out. They came out two different times to put coolant in while we were waiting for my new AC. The installers, Marcel and Branden were top notch. I'll be going through A&B for any and all of my heating and air needs.

First time I've used this company and was impressed by their email communications and the technicians expertise. So much better than the company I've used for the last 10 years! Services: AC maintenance, Heating system repair

A&B Heating & Air Conditioning were so easy to work with. They were out in a timely manner on three different occasions when my air first starting going out. They came out two different times to put coolant in while we were waiting for my new AC. The installers, Marcel and Branden were top notch. I’ll be going through A&B for any and all of my heating and air needs.

Alex was absolutely amazing! He was super patient while I attempted to explain what I thought was wrong w my system he was quick to diagnose the real issue and provided quick services to fix. THAT MAN NEEDS A RAISE! He was very polite and funny highly recommend Service: HVAC maintenance

All the employees are great, from the person who answers the phone to the service technicians who come over.I have total confidence in their work and annual services. Have used A&B for over 20 years. Just had AC unit replaced, the two technicians worked hard, were polite, and did a nice job cleaning up after they were done.

My elderly father was verbally assaulted by Don Jones, the owner of this establishment. He had a thermostat installation that he felt was overpriced (8x retail price), and went in to discuss the charge. My father is not an aggressive man and was both professional and calm. Mr. Jones began shouting at my elderly father, physically approached him, and yelled in his face.

Another employee intervened and told him to stop abusing my father. Mr. Jones did not. Instead he continued his verbal abuse including profanity and calling my father horrible names. Subsequently, my father received a profanity-strewn and insulting email from Mr. Jones. I am so shocked by this behavior, and also quite afraid for my father. I have urged him to go to the police, but he is too kind to pursue that avenue at this time.

My unit is working like a charm! The office staff is kind and courteous! The owner is very professional! The technician was very knowledgeable. Great pricing. Easiest company to work with! Services: HVAC maintenance, AC repair

On July 23 2021I called A&B Heating and Air Conditioning to have them replace my home thermostat because the one they installed with the new air conditioning condenser they installed in 2013 had failed. I spoke to Don Jones and he warned me that some customers complain that the replacement unit is higher than it can be purchased locally. He priced it to me at $561.00.

I thought that this was indeed a high price, but he explained that it was very high tech and required special programming that I could not perform. I normally would do this replacement myself but due to a family emergency, I could not do it at this time. Since my air conditioning was down, and I trusted them to treat me fairly since they did a satisfactory job replacing the condenser in 2013.

I told them to do the replacement. They sent a technician named Alex out that day and he did a good job replacing the thermostat. After I had solved the emergency, I came home and reviewed the job. I researched the thermostat that they installed and found it could be purchased for $64.80 locally. I went to A&B Monday July 26 to discuss the issue with Mr. Jones.

I explained that I expected them to charge more than local suppliers because they run a business and have overhead, but not almost 10 times as much. I presented my case clearly and pleasantly and did not at any time raise my voice or appear angry. As the discussion progressed, Mr. Jones got increasingly rude and angry and began insulting me. He then started yelling vile obscenities at me multiple timed and ordered me to leave.

At this time, someone from the office in which he worked yelled at him to cool down and stop abusing the customer. He then yelled obscenities at this person. He then followed me out of the door continuing to yell obscenities in an obvious attempt to provoke a violent reaction by me, however, I remained calm and left.

A&B is absolutely the best. I had A&B come out and the Tech Alex was phenomenal. Very smart and extremely nice. He was clean cut and very professional. This man deserves an award for just how great he is. I will ask for him everytime. Really explained thing to me in terms i can understand. Price was great and finished product was even better. Don and everyone in the office is overly nice and caring and very pleasent to deal with. If i could give them 10 stars i would. Very happy and the best in NKY.

Marcel and Branden spent two days at our home replacing our entire HVAC system. We've had A&B routinely service our existing unit for the past 12 years and it was time to replace. Marcel and Branden were very punctual and respectful. They made sure everything was working properly before walking me through the new set up. They made sure to answer all of my questions before they left. I appreciate all the time they took to ensure a successful install.

I am very happy with the service that was provided. They installed a new air conditioning system and were very professional and polite and cleaned up very well. Both Marcel and Branden reviewed the new equipment and explained everything to me. I highly recommend A&B. Service: Heating system installation

A&B Heating and Cooling did a fantastic job installing our humidifier and thermostat. They were clean, Covid friendly, efficient, and fairly priced.
Marcel and Branden were courteous, on time and explained the new system well.
A&B will be our go-to for any maintenance, installs or replacements in the future. We also appreciated Don’s communication through out the entire process from start to finish. I feel we are in great hands and highly recommend.

A&B Heating and Cooling did a wonderful job replacing our AC and furnace. They were clean, efficient, and fairly priced. Marcel and Branden were courteous and on time. We will definitely be using them again and highly recommend!

We just moved into this condo and discovered we had no heat. Alex came to the rescue. He quickly found the problem and fixed it. Unfortunately, he also found that we had a bad thermostat, but he was able to supply us with a new one on the spot. Alex was both personable and professional, explaining what he was doing and why and also explaining the working of the new thermostat. Alex was also very accommodating. He called and wanted to come early, but we could not do that, so he came on the dot at the appointment time. I would highly recommend A and B heating and especially Alex.

Have used A&B for many years, purchased a new HVAC unit thru them. Always professional and respectful. Highly recommend their service.

Bryan was awesome! He arrived exactly when he said he would and quickly diagnosed the issue with the furnace. He clearly explained the benefits of their maintenance plan, which I bought for my furnace and A/C. He was not pushy at all, and the service price was reasonable. I will be calling these guys from now on!