Home Service Corporation

Not sure where to start with this review. But I have a home warranty thru Homeshield. And about a week ago my hot water tank died on me. They sent someone out from Home service Corp to inspect it and confirm that we needed a new. We did. Now here is where the fun starts. Homeshield would cover the cost of the new hot water tank and the install, but we were being told we'd be on the hook for another $1100 worth of "updates" in order to install a new tank.

Not knowing much about the install process we asked our normal licensed plumber to come by and take a look at it. He informed us that NO updates were necessary. So now feeling like Home Service might be trying to get over on us we started inspecting all the prices they were giving us for things. They wanted to charge $150 to get a permit from the city of Detroit to do the install.

I called down to the city and was informed it's $30 for permit and another $50 to file. So where is the other $70 coming from? When we called to ask about the additional unnecessary cost we had the pleasure of speaking to Ross who could not explain his company trying to over charge people, but simply told us "you know you got other options". So that's exactly what we did. Bought the hot water tank out of pocket and had our regular plumber install it all which was still less than the $1100 in "updates" they wanted to charge. I plan on reaching out to DTE as well because I see they promote these con artist. You've been warned. Stay clear of these crooks that look to rob you in your time of need.

Plumbers were polite, wore a mask before entering my home and wore shoe covers. Quality of the work was excellent. Services: Toilet repair, Installation

After waiting four days the tech arrived with a very small power snake to clean a main drain line. The tech then inserted the snake without a tip on it. When I asked why no tip her response was it works better that way. Well it didn't work and they referred me to a drain cleaning company. Rented a snake from home depot and did it myself. Total incompetent. Not happy.

The repair took a few visits. We really appreciate how thorough all of the repair workers were in making sure that our A/C started working properly again. Services: A/C system repair, Install thermostat

Taylor did a fantastic job! Super friendly, helpful, and communicated well. We were very happy with the work that was done! Service: Toilet repair

American Home Shield sent Home Service Corp to my home on 4-12 to fix a backed up drain in my basement. The plumber arrived, tried to snake the drain and claimed he was unable to because of "tree roots causing the backup in the pipes." the plumber said they were unable to clear tree root clogs and we would need to use somewhere else. AHS told us tree roots are not covered by our home warranty and referred us to another plumbing company.

The other company cleared the *toilet paper* clog that was 13ft down the pipe, and sent a camera all the way to the city pipes to verify that there is no tree roots in my pipes. I dont even have trees in my yard. anyway, now this simple TP clog has cost me $400 out of pocket for what would have been covered by my home warranty if Home Service Corp had done the job right in the first place.

Harper was very professional and polite. He was very knowledgeable and even took time to educate me on how to use the garbage disposal properly. He identified the source of my leak immediately. Due to him not having the part to fix the leak, he immediately got on the phone to order the part and ensured me he would return to complete the job. After he left my home he followed up with a text message to provide me with an update. I was very impressed with his overall professionalism!

Had company out last week to inspect an issue we had with the lights getting dim and bright. Was initially told $60 for service call to diagnose problem. They were prompt to set up an appointment which was great and also showed up on time they seemed to do a thorough inspection considering it took two hours. Said i needed to have company out to look at dryer because it was pulling too much energy and lights dimming was caused by there was just alot of energy being pulled from what was plugged in, gave no real resolution to issue. Charged $120 instead of $60 because it took longer. Proceeded to say that he needed to wait for truck to be repaired before he could schedule fix, didn't call in next couple of days. Ended up getting second opinion and was told the issue was with DTE who came out and replaced the main due to a bad ground and all the dimming and brighting was corrected.

Also the dryer went back to working np. It seems this is an ok company however appears that electric technicians may need more experience in diagnosing issue. Could've saved myself on the service call if they knew it could be dte also couldve cost more to have a dryer technicians out had i listened to them.update no one called to advise but I did get a $60 refund which made me feel a bit better.

Had to come and fix our sump pump. He was very polite and knowledgeable. He gave us great advice on preventable maintenance also. Came back to replace the sump pump works like a charm now. Very nice and polite company Service: Installation

SENIOR SCAMMERS! BEWARE! One star is the least you can give. We had this company who we were told changed their name, to come out and fix our A/C. MY husband said when he put the coolant in, they usually put much more. Tech said. Oh no this is all that can fit. Tech then took out a gauge and placed it on a pipe. Said "OH WOW! THIS PIPE IS " ON FIRE!".

In order to fix it, I have to do a chemical cleanse. Which is not covered thru Dte warranty. We are Seniors and quite honestly don't have that $$. When be Saud ON FIRE? I panicked! My husband said, Dr doing have that $$,I said we will have to use our medicines $$. So? We did. He took our garden hose and "cleansed" it! Then he used his gauge and Said. "Hmmm seems my gauge isn't working!".

He called his boss. Boss said. You will have to go back out tomorrow. OH AND ALSO YOU NEED A NEW THERMOSTAT. So, next morning I called and asked when Harold would be coming. The lady said " Oh Harold isn't coming back, we are sending a more qualified technician. Harold had only been working Fire about a month. Because of all the flooding calls, we had to send him out." So, Shane came out later.

Very polite and VERY KNOWLEDGEABLE! No thermostat needed. Then went outside. FILLED THE COOLANT! Then explained that Harold really doesn't work in A/C units. When asked about the cleansing? He rolled his eyes, dropped his head a little a mumbled something. IF YOU ARE A SENIOR.HAVE FAMILY MEMBERS OR FRIENDS THAT ARE SENIORS! PLEASE DON'T LET THEM GET SCAMMED TOO! RUN DON'T WALK AWAY FROM THIS COMPANY!

This might be the worst company I have ever dealt with. Called on a Monday. Said they would send someone out between 8 and 4 on Tuesday. Who gives an 8 hour window?! The tech finally arrived at 3:55. Had to call someone else because he didn’t know what to do. I told him I had an authorization code for it to be switched out. He didn’t listen and decided to wait on the phone for an hour to get the same information. Said office was closed and they would call me Wednesday morning to have someone come out ASAP to switch out the tank.

I waited until 10:45 to call since I hadn’t heard from them yet. Lady said she had to call the tech to get more details and she would call me back. It is now almost 12:45 and still no information. Apparently my life revolves around this company. We are a family of 5 with no hot water. We have appointments and school drop offs and pick ups. Don’t have time for this incompetence.

I will recommend them to anyone with a pool or anyone that needs heating and cooling services as well. They came out quickly found out what the problem ordered the part and came back within a week and had the problem fixed. They were very knowledgeable and walked me through what they were going to do. It is hard to find a company nowadays to work with. You have a customer for life. Thanks a million!

I am 100% pleased and satisfied with the professional and friendly service I received from Demetri Lopez and his apprentice. Before they even started the job, I was happy with how early they arrived to do the job. Unfortunately, I have gotten used to repairmen showing up in the last 15 minutes of the 4 hour service window, but they were able to come near the start of the time range.

They both followed Covid-19 guidelines upon entry to my home. I was so pleased with the work they did at my home and how quickly they completed the work that I will always request Home Service and Demetri Lopez when I need plumbing work done and when I am asked if I know of a good plumber. THANK YOU SO MUCH.

Serviceman tried to talk me into a new furnace and other out of pocket expenses that were not needed at all. Very disappointing. He was also rude. Can't help but think he tried to take advantage of me because I'm a woman.

There are way too many sour reviews of this company on here from people who can't grasp the concept of how warranties work. Home Service Corp did a great job. Mohammad and Jamie explained the situation with our AC and were transparent about it. The earliest they were able to see us was on a Friday, and when Jamie got there and figured out the issue, he scheduled us for a next day appointment on Saturday.

That is lightning fast service for an HVAC company! They resolved the issue to the extent possible and gave us a range of options moving forward. I normally am apprehensive about the companies that warranties like to partner with and have had bad experiences in the past, but Home Service Corp was very helpful and supportive. Would use again even without warranty.

Service is quick, and professional put an order in for a plumber and he was here 2 hours later and fixed the problem. Would highly recommend!

DO NOT USE! They were recommended by home warranty company American Home Shield (AHS). They came out to diagnose our hot water heater. The tech was at our home about 10 minutes. They NEVER contacted us again. We called AHS to find out the status. They told us we owed the company $1,400.00 to begin work. Why. To install a new hot water heater they priced in a new electric fuse box and new plumbing.

We shopped around for a second opinion and found out none of these upgrades were necessary. They also included over $400.00 in fees for permits. We called the city and found out the total fee for permits was only $175.00. Save time and money.do not use this company!

I have worked with Home Service and they are great! They are efficient, they know what they are doing. Very pleasant people, courteous and Put booties on before entering your home. Respect your home and You! They do there job, fix the problem and clean up and you wouldn’t know anyone was there except whatever the job was done! Highly recommended, they do good work and I ask for them if I know they do that job! Thank You all for your courtesy and good job

Twice this company did not show for appointment. When I called the company I was told that appointment was cancelled by the insurance company. I called the insurance company as well as verified online that the appointment was not cancelled. The other time I was told that if i do not answer the call from them calling the day of the appointment within 10 minutes the appointment is cancelled. I had tried to call them back and left a voicemail but that was not good enough. I would not recommend this company.

Home Service Corp came to check my furnace through our home warranty plan. I was told they would call on their way, but did not receive a call. The technician came right at the start of the service window and was friendly enough, but essentially did nothing to look at the furnace. I reported that throughout the day it was making a weird sound as if it were trying to turn on, but couldn't.

He turned the thermostat off and on again and then turned up the temperature for the furnace to kick on. Then he went to the furnace and confirmed that it kicked on and told me it was fine. I asked if he was going to do a more thorough inspection of the furnace and he said there was "no need, it's fine". This was a complete waste of the service fee I paid and of my time. It's unfortunate that this is who American Home Shield uses for service.

This company sent out a tech named Gary. Gary is untruthful not knowledgable in heating and cooling! He is a does not come prepared to work and will misdiagnose your issue then charge you 3x the amount of a reputable company!

On October 8 a technician came to my home for a clogged drain and garbage disposal not working. This was under DTE Home protection plan. The technician was in and out in 10 minutes and said I needed a new garbage disposal. Didn't hear back from them and called DTE today only to find out that the technician reported there were pennies clogging my disposal and he replaced the kitchen faucet.

The kitchen faucet was not replaced so that was a flat out lie. There are no kids in the home so I highly doubt there were pennies in the disposal. I would not recommend this company.

So I just wanted to leave a review because I was very pleased with the service that Shane Fiolek provided, he was very kind, respectful and knowledgeable and did an excellent job, and I'm very pleased. Very honest and reasonable, thank you Shane.

Do not use this company. They gave me a price to fix the central air. Then I called them to get a breakdown of the price and they added an extra two hundred dollars to the bill. Called DTE and made a complaint. Not a honest company, I don't know why DTE uses them very poor company. They get a big fat zero.

If I could give this company a zero, I would. Repair man came out to fix a dangerous control board on our furnace, and just "snapped it back in place" even though we had been told by a family friend that it was dangerous. He also said our thermostat needed a new battery and took it off the wall. When my husband came home, he put the same battery back in and the thermostat worked fine, but our upstairs heat stopped working.

The only way to get it to work again (which wasn't an issue until he came out) was to put an old thermostat on the wall. When we called back to schedule a new appointment, we confirmed a time with the company and the next day, no one showed up because they said the order was never in their system (even though I called 24 hour earlier to confirm a time).

So they basically lost it. I called back, frustrated, and they gave me a "direct number" to our insurance company, which was actually a number for a cable company. I called again (as you can imagine, even more frustrated) and they hung up on me. NEVER USE THEM. I half suspect that any good reviews given to this company are people from the company itself trying to offset the bad ones. DO NOT TRUST THEM!

DTE sent this company 1 week ago to investigate my water heater. The diagnosis took 6 minutes and they left saying a part was required. Part was promised by the next day. No phone calls, no return of my multiple voice messages left, and now it's been a week and no hot water for my family. If your home service company dispatches them, I would ask for someone else.

Your review helps others learn about great local businesses. I was referred to this company through my Home Warranty contract for plumbing services. "Plumber" arrived without any tools to assess the problems, and then reported to the insurance company that I have a roofing problem rather than a plumbing problem; therefore claim was denied. (Basement pipe leaks whenever toilet is flushed in upstairs bathroom). Additionally, his remedy to a running toilet was to use "my" hammer to beat on a toilet valve to stop the water supply.

Now I have not only a running toilet, but leaks into the basement were mold is beginning to grow. I have second opinions from my warranty company which dispute their original diagnosis. I called Home Services Corporation 2 weeks ago to complain, and did not get a follow up call. I called them today, and they referred me back to my Warranty Company.

I feel that as a senior citizen, I am being taken advantage of. Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees.

I have used Home Service on three separate occasions. Each time they arrived promptly and completed the repair to my satisfaction. Today they handled an emergency repair of my boiler. I specifically requested they send Carlin. I was very impressed with his knowledge of boilers and older heating systems. He is without a doubt the best! I will definitely call Home Service Corporation the next time I have a problem with plumbing, heating or electrical.

Do your research and get multiple competitive quotes, even if they are chosen by your warranty companies. Even with the warranty, I was going to be charge over $2000 out of pocket. I was able to use a local HVAC company and by accepting the cash out from the warranty company, only had to pay $600 out of pocket.