Tom's Heating Services

Furnace went down the night before on a cold January night. Called at 8am when they opened and they were here by 8:45. Problem fixed by 9:10. Service: Heating system repair

Once again, Tom's Heating was quick to respond, arrived on time, solved the problem and communicated well with us along the way. It's a pleasure to work with them. Service: HVAC repair

Big shout out to Tom's Heating Service. Our furnace wasn't heating and they replaced the failing part at zero cost today. Kyle was at our door in 30 minutes! They'll be putting in a new furnace next month, which we already have on order. Great service!

I have used Tom s heating several times, , great service, good work, I like the office support, a little pricey on initial, but they get things done

Fixed our AC just as we were moving into three 90°+ days. Also helped us understand the next steps toward replacing this 15-year-old unit.

They were prompt, courteous, and very professional. Kyle diagnosed the problem and rectified it. They did not try and upsell me and fixed the problem. I would recommend their service anytime.

I'm giving two stars only because for years I never had a problem with this company. However, I recently had a zero-star experience. As a single woman, I want to protect others from being ripped off like I almost was. I had water on the floor around my furnace. The serviceman from Tom's Heating said my AC was freezing up and also leaking refrigerant. (It had been cooling my house just fine, so that seemed fishy.) He advised buying a brand-new AC unit costing $3500.

I called a different company for a second opinion, and that serviceman found a clogged fitting in the water line connected to my condensate pump. The water was backing up inside the furnace and then leaking out on the floor. He rinsed out the fitting and put it back. Voila, problem solved. He also replaced a dirty filter, which he said would have caused the first guy's refrigerant reading to be inaccurate.

He said my AC unit is working perfectly fine. I called Tom's to complain about the botched diagnosis, but they adamantly stood by the refrigerant leak theory. The inconvenient truth is-after their serviceman left, I still had water leaking all over the floor, plus an upcoming $3500 bill. After the other company's serviceman left, I had neither. I felt like the guy tried to take advantage of a single woman who wouldn't know any better. Based on things I learned from the second serviceman, the guy from Tom's was either dishonest, incompetent, or possibly both. I had been a loyal customer for almost 20 years, but they have lost my business moving forward.

Wonderful family owned company. Everything is transparent. They have serviced, sold, installed and maintained our heating and cooling equipment with care. They are a very good and friendly company.

Technician came out 2 hours after the given window to refill my AC, had everything hooked up and just about to fill it when he then asked me if I'd want a quote for a new system. I said no, just the fill. then the technician called his boss said I didn't want a qoute and technician was instructed to not fill, disconnect and still charge me for. coming out there.

I obviously objected to paying anything due to these slimy tactics at which point the boss said I had to pay on the spot, when asked, he wouldn't send a bill and said if I didn't pay, he would put a lien on my house for it.

Update: 12/09/2020 Finally needed to replace the furnace and without fail they continue to have excellent service and technicians. Tyler and Danny were incredibly professional and helpful in answering any questions I had. If more companies were run like Tom's Heating the world would be a better place. 2019: It was less than an hour from phone call to fix. We've had to call them three times now and each time they have outstanding service. Thanks Pete!

I had my thermostat go out overnight and they got a tech out immediately to replace it. They were extremely friendly, efficient, and professional! I will definitely be recommending them to any and all of my friends and family. Service: Thermostat installation

I could not be happier with the new air conditioning install that Tom's provided us. Our AC was old and basically dead, and Paul made a great recommendation for a new model. The team came out and performed the install and put in some additional venting in our basement. They were very friendly and cleaned up very thoroughly before they left (maybe even cleaner than when they arrived!) I asked about an upgraded thermostat and the tech brought one out and walked us through the set up process. Top notch service and a great group of guys to work with.

It has been a long time since I have been so impressed with customer service. Tom did a wonderful job up front with the quoting process, and Pete and Cody did an excellent job with installation. They really went above and beyond in providing plus one service.

Scheduled a service repair job for our furnace. Kyle came out and quoted the job. We approved it over the phone and he told us he'd get back to us next week That was 6 weeks ago. When I called and spoke to the office manager she basically told me I was lying about the schedule and that I was supposed to call them. What a crock. I have many years as a service electrician and I know how to treat customers They apparently do not Would not recommend

I'd been using the same heating company for ten years and every winter our furnace broke down. Every year the old company replaced the same part; they could NEVER figure out why it broke down. In fact, they said the manufacturer might stop honoring the warranty because it broke so much. Which is insane. I changed companies. What a difference in using Tom's Heating Service! Tom's Heating has been wonderful. Prompt, good service, and smart.

They have done a great job on our furnace. I was so frustrated they could have sold me a new one but they never tried; they are also really honest. I am very relieved to have found a really good HVAC company.

Bought our home eight years ago and previous owner took out a 10 year all covered warranty which I was not aware of. Received a call from Tom telling me this and said the heat exchanger in our furnace model had a tendency to rust. The warranty was soon to expire and recommended replacing it as it was still covered under warranty with no cost to us. I am so thankful of his awareness and this goes way beyond expectations of a business. Thank you so much for your call.

Tom's is the best around! We needed some vents moved for a kitchen remodel. They were able to come out the next day to move the vents so our contractor could continue working. They were also able to fix some furnace issues for a very reasonable price. I would highly suggest using Tom's.

They are simply the best around, hands down. Tom and his team are honest, friendly, responsive, knowledgeable, and fair - every time. I used to work for the management company that handled our community of condos, and every time we had a problem, Tom's was who we called. When it came time for us to sell our condo and replace the ac Unit, we called. Tom's.

Now as an owner of an older home, any time we've had a issue, there was no debate. Technicians like Pete, Kyle, and Dan, they put the customer first and are direct about issues and how to resolve them. This is why Tom's Heating Service is the preeminent company in Wisconsin to handle any and all HVAC needs, not just those of the greater Milwaukee area.

I want the best for my family, and that will always mean Tom's. They don't just deserve five stars, they work to earn it time and again and again. I'm happy to support and endorse this family business that has always been there for us.

John, Brandon and Jessie did an awesome job. Amy worked with us to get a new air conditioner and furnace in when they are so busy. We really appreciate all of them and the hard work they did in the heat. Thank you so much for getting us up and running

They were on time, did what I needed. Last year they updated my system and it has never worked better!

We had Heating and A/C unit installed. They did a great job, very friendly and efficient. We shopped around and Tom's was almost 2K less for the same unit. We have used Tom's for over 35 yrs and has never let us down.

Did not even get service done by this place and already would never use them! I look out my widow as see one of their technicians Matthew is taking his dirty rag with grease and getting it wet in my kids. swimming pool! I went outside and asked what he was doing and he said oh sorry I thought it was your neighbors pool! Does it matter who's pool it was?!

I called and spoke with Tom himself and he laughed and said I will slap him on the hand for you. This is what you get these days with the young kids right out of school. Wow! Not the professional answer that should have been given and worst thing is he did not care at all that his employees are doing this!