Advanced Energy Concepts

I don't often write reviews, but the outstanding service this week by Advanced Energy warrants 5+ stars. We found ourselves in a predicament and needed a delivery as soon as possible, with a huge storm on the way. The morning of the delivery, we had easily 18in of snow, and our delivery man absolutely hauled through the snow to get to us. We hadn't even had time to clear a path for him and he still made it happen. So grateful that people like this still exist in the world, he went above and beyond. Highly recommend, fantastic customer service. Thank you!

Decent prices, comparable to others in the area. Easy to schedule fills. no issues. love them.

Thieves, bias, scam artist, they need to be reported. You cannot lie and scam people because you have government contracts, wait, hmmm. They do one thing and write another. What's in the dark will come to light. Anyways, the truth will come out and God is not sleeping. You act one way with suburban folks and then treat everyone else like dogs, don't worry keep it up. This shall pass and we shall keep moving forward. We have to stop hate from spreading. God have mercy on us all.

The worst customer service experience of my life. Advanced Energy charged me for services I did not authorize. They did not ask my permission to perform the services or to charge my card for those services. I thought this was just a misunderstanding and had an initial call with a customer service rep who apologized and let me know she would mail me a check the following day.

A week later, I had not received the check and called back to check in. I was told that they would not be able to refund the amount. The customer services reps I spoke with were professional and apologetic, but ultimately when I spoke to the owner he was a condescending, sexist, jerk and it was clear that the customer service reps were just following his misleading and borderline illegal policies.

If you are considering Advanced Energy, I highly recommend considering another company that won't charge you $800 for services you never asked for or approved without notifying you or getting your signature.

Great customer service and Always reasonable honest prices. Richard Foster is the smartest tech I know. So if you want really great customer service I highly recommend Advanced Energy. Everything that has been done by this company in my houses has never had any issues. Highly Recommendable

Weighing in on Advanced Energy for the second time. Called them on a busy cold-snap morning, and they were able to get to me that afternoon--very significant, as I am not in their primary customer area. Problem was diagnosed promptly and the problem elements cleaned and re-installed. Reasonable fee. Definitely, my go-to guys for HVAC.

Hired this company after finding them online when my wife let our home run out of oil. I called them and actually spoke to the owner of the company, which happened few and far between amongst all the companies I contacted. They sent a truck out that same night and got us up and running again! I've been using them ever since and I can't say enough about how refreshing there customer service is!

Pleasure of doing business with Family-Owned business! Professional and courteous Have used them for years and Rich/Bart and everyone is super nice. go/look no further. Their address currently is: 77 DAVIS AVENUENORWOOD, MA 02062781-461-8222

Great company, local and willing to work to keep customers on board. This will be my 3rd winter as their prices and delivery service are competitive and trustworthy.

Never have been disappointed with the service I get at Advanced. They installed a new heating system for us last year and I was very impressed with their efficiency, accommodating demeanor, and price. Thanks!

I called this company because I saw their trucks around town. I needed a new AC. I had called a few other places, but they had the best prices. The workers were nice, AC works great, and job was done quickly

The installer for my dishwasher did a half-complete installation, telling me that they'd follow up with an electrician to finish the work. It took 3 months of arguing with them to get it complete, at which point I discovered the "temporary wiring" was actually a major fire hazard. If I hadn't spent about 10 hours in total trying to get them to finish the job, I'd be waiting to burn down my house every time I ran the dishes. NEVER use them-they are cheap and cut every corner to get to their next job.

I tried to schedule an oil delivery because I was low. They stated they were unable to deliver for one week. Then when I called back and said that my gauge must be off, because I had no hot water (which runs on my oil), they scheduled a delivery for that day. I returned home later to a bill, but no hot water. I told the woman they didn't prime my tank.

She said "You never said it needed to be primed." Anyone who has oil, let alone WORKS for an oil company knows that when a tank is empty, it needs to be primed. But she said that I didn't say it was empty, just that I had no hot water. Well if I have no hot water, you could still deduce that I had no oil. They offered to send a service tech out for over twice the charge of the priming.

I said that I would only pay the priming fee. I was also called a liar and then received a screaming phone call back from the owner (who was supposedly in a meeting when I asked to speak with him) saying not to "threaten" his tech by complaining to the state, because he runs "2000 of their accounts so what [I] say doesn't mean crap." (sarcasm)SUPER PROFESSIONAL(/sarcasm) No oil companies could help me because either A) it was too late in the day or B) I didn't have an account.

I was lucky enough to reach one guy who said he has heard negative impressions of them and helped my prime my own tank over the phone. There are some decent people in the world, just apparently not at Advanced Energy. Call either Bigelow or Tropic Heat.

We have been using Advanced Energy Limited for two years now to supply our heating oil and boiler service. They have exceptional customer service and we recommend them. We have had our boiler and tank serviced by them and they have came out in the middle of the night for an emergency call. We were very pleased with the emergency service to deal with leaking heatingn oil.

I called the main number, someone answered on the first ring and a repair person was sent out straight away. What a relief! We feel the cost of service is also very reasonable. They offer a full range of services including plumbing support. Try them out!