Kettle Moraine Heating & Air

As usual nothing breaks until you really need to use it. Our A/C went out on the hottest day of the of the years. We were able to get one of there repairman to come and look at it that day and they gave use a quote for new A/C unit that day. In the mean time they let us borrow a window unit so we at least were able to sleep comfortably. Our old unit had serviced us for 28 years and they had serviced it in the past. We knew it was only a matter of time before we needed a new one. Through there service work we were able to extend the life of our old one by 2 years.

Had a new furnace/AC installed and very happy with kettle moraine. They were prompt, courteous and did a great job keeping us informed throughout the entire process. They cleaned everything up when they were finished and took the time to show me how everything operates. Very glad that we went with them. Services: Install AC, Installation, Heating system installation

The customer service I have received when dealing with Kettle Moraine Heating & Air Conditioning has always been top notch. Most recently I had an issue with my HVAC System and they had a technician out within 4 hours of my call on a particularly hot day when they were probably very busy. My problem was fixed quickly and the technician was knowledgeable and professional.

They installed a new furnace, air conditioner, humidifier, and thermostat in my home to replace units that were nearing 30 years old. They were the second vendor I got a quote from, primarily as a sanity check to make sure I was getting good prices. They quoted me $10 less than New Berlin for the exact same equipment, and they provided quotes for multiple equipment options right at my house instead of leaving and sending them via email later.

Since the prices were so close I decided to get it over with and go with them. The installation for all of that equipment was quick, it took them under 7 hours to replace all of the stuff. The new setup is nicer looking than the one that they replaced, and they left the tubes, pipes and wires better organized than before as well. I am satisfied with the installation and got the models of equipment that I wanted.

This is not a review of the furnace but it works great too and heats much faster than the old one did, recovery in the morning takes about 1/3rd of the time that the old unit took.

The repair tech was very knowledgeable and helpful and on time, which I appreciated. And I appreciate that they came the same day that I called - thank you very much - it was cold in my house! I was slightly disappointed that I had to pay labor. I was given the impression by the person on the phone making the appointment that that labor would be covered because my thermostat was still under warranty.

Top notch in all aspects. Sales person was great. Helpful from the time he met us at our home. Had all the answers to our questions. Had everything set up for the next day install. No problems what so ever. The 3person tech team was beyond great! They had everything done and cleaned up in less then an 8hour day. Not very often you find a business that operates like this. We can't Thank all of your Team enough!

We bought a new AC unit for our home through Home Depot and Kettle Moraine Heating and AC were the company that actually installed it. They were fast, knowledgeable, and professional. The service was performed as expected with no issues. They even corrected a couple of minor issues with our old AC line. Outstanding service. Solid company. No complaints.

Doug was excellent. Our 18 yo furnace was not igniting properly and Doug was able to diagnose and fix the issue. We ended up deciding to replace the unit and Doug got that quoted and scheduled as well. Top notch work and a pleasure to deal with! Service: Repair HVAC

Great service from the person who answered my initial phone call all the way through to the technician who installed my new humidifier. Very professional and friendly, on time, good communication throughput including training us on how to use and maintain our new humidifier. I highly recommend Kettle Moraine Heating & Air Conditioning and will continue to use them for all my future hvac needs.

I have used their services since 2014 when they installed my new furnace and air conditioning unit. They are always informative and professional. My most recent service was the installation of a new thermostat. My service technician was Bill B. This was not the first time he has done service at my home. He is always on time, courteous, professional, and explains everything he is doing. I am very thankful he is part of their team. Thank you Bill and Kettle Moraine.

Friendly and very knowledgeable. Explained exactly what he was doing and why. Would definitely want Matt to do any future work on my heating/cooling system. Service: Heating maintenance

Absolutely wonderful company. Highly recommend Services: Heating maintenance, Heating system installation, Heating system repair

Doug came to do a service call this winter when our furnace wouldn't turn on.quickly located the fact that our kids had gotten pieces of paper into the vents which had found their way to the filter. When the furnace wouldn't turn on for an unrelated reason the next week and we called the home office, Doug personally called us back and was able to troubleshoot the issue over the phone for us. Great service and courtesy.

Brett was on time, called ahead, professional and knowledgeable. He did great maintenance job and answered all of our questions thoroughly, which was helpful to us in planning for replacement of our aging system. We highly recommend KM and Brett. Service: HVAC maintenance

The first cold streak of the year, and my furnace stopped working early on a Sunday morning. I have a toddler and a newborn in the house, so getting this repaired was very important to me. I called Kettle Moraine Heating and Air, and within an HOUR, Matt F. was at my house fixing my furnace. Matt was great! As soon as he walked in, he reassured my entire family that he would get our heat back up and running.

He even gave my 2 year old son a high five and told him he'll get it fixed just for him. The repair didn't take long, but Matt made sure to check everything, just to be sure everything was working again. Matt handled the situation in a very professional way, and made me and my family feel very comfortable. For any future repairs or installs, I will only call Kettle Moraine for service. I will even request Matt, if he's available. On a side note, Matt spoke very highly about the company, and said it is the best company he has worked for in his life.

Scheduling was efficient and within a reasonable amount of time for a checkup on furnace prior to winter. Luke arrived on time, with prior notification to us he was on the way. Answered all questions, explained various aspects of monitor/control system, replaced filter (which I had done twice since we bought house September 2020, but was best to be prepared), and we learned previous owners had not had maintenance in five years, when system was installed.

I asked about central humidifier, including questions about pros/cons; Luke answered, and did not push a sale. We decided to have one installed, which was done the following week. All is good.

Crew was great! Finished the job quickly and with great quality! Jeremy, Bill, Michael, and crew were perfect. These guys will install my AC in may of 2022.

Service Tech Brett was very knowledgeable, honest, and explained everything he had done. We really appreciated his input and felt we were getting an expert from someone who has the customer's best interest in mind. Thank you! Service: Heating maintenance

From the purchase of a new furnace and A/C unit, the install of both very very satisfied. I also have their piece of mind package. The techs are outstanding. 5 STAR COMPANY ALL THE WAY

Recently used Kettle Moraine Heating and Air to replace our central air and furnace. We had a power surge at our home due to a limb snapping a power line. We energies subcontractor was out cleaning up after an August storm and unfortunately a limb fell, snapped a line and caused a power surge. This wiped out our heating and air units. The great team at KM Heating and Air walked me through the whole process and helped us pick out the right heating and air units for our home.

They are very professional, honest and not pushy like some other companies. We really appreciated the transparency. Chris and Faith were the techs that performed the work. They showed up on time and walked us through the whole process which helped set our expectations. Their work went above and beyond. Very professional, informative and they just flat out know what they are doing. I highly recommend KM Heating and Air. In fact we liked them so much that we will be using them again in a couple of weeks when we upgrade our electrical panel.

Very efficient. We're here within 2 hours of setting up appointment. Technician was very knowledgeable and professional.

I called this morning for air conditioner not working and by early afternoon I had an excellent technician (Bill) diagnose and fix my unit. He was personable, knowledgeable and happy to help. I would use this company in a heartbeat. Customer service is A+

A/C went out this morning. I called around noon and they were out and had the problem fixed around 2p.

Luke was an incredible consultant and technician that we had the opportunity to work with. He provided us with a ton of knowledge to help us to make the best next decision with our older HVAC unit. He was honest and a very nice guy! We will absolutely be calling Luke back when we look to replace our entire unit.

We had a split-type AC install. The techs did a great job, were clean and courteous. Bill went above and beyond. Five star service. We are cool on the farm now. Service: Ductless heating and AC services

Easy to make an appointment and always receive excellent service! Their response time is quick if you have an emergency.

Jim was fantastic! He was so professional and courteous. He was here for two hours and did EVERYTHING he could to try to fix our air conditioner. In the end it just wasn't fixable. He went over ALL our options for a new one. He explained everything and the differences between all the options. In my book he is a superstar! I would highly recommend Kettle Moraine Heating and Air Conditioning.

Our A/C went out so we called Kettle Moraine Heating and A/C. Call went in at 7:12pm, tech called back in 10 min and by 8:23 my service was restored. Jake was very polite and educated us on our system with no pressure on sales (very refreshing). He had exceptional customer service skills, even when the hour was late. The issue was a blown capacitor.

He had the part and swapped it quick. When it comes time to replace our A/C, we will definitely call this company to have a chat. I'm impressed. Keep up the great work! Highly recommend.