Since 1980, Bell Heating and Air Conditioning has been serving Westchester and Putnam Counties with quality comfort systems and components for business or home. Today we're one of the biggest heating & cooling contractors in the area, delivering many choices of alternative Heating and Cooling products such as Geothermal & Hybrid Systems.
Reviews (23)
Juliana Biro
May 30, 2022
I have used Bell Mechanical for many years now. The business is reliable and responsive. They sold and installed a new HVAC system when my old. one failed, and they. maintain it in spring and fall. I am very satisfied with their service. They are responsive when called and try to make the customer satisfied. Services: HVAC duct & vent installation, HVAC system maintenance
Stephanie Friedman
May 23, 2022
Joanna Cumberland
Apr 09, 2022
Samantha Gomez
Apr 04, 2022
Very disappointed with the services provided by Bell. I had to have servicemen out here on 2 separate occasions because they failed to correctly diagnose the problem with my boiler. On the first visit, the serviceman was respectful and kind, he made some repairs and repacked a few pieces- told us with proper maintenance that our system should last a good while.
But shortly after he left my heat shut off again. Mind you, it was freezing this day and the following days as well. I paid extra service fee because they came out to me on a Sunday, on top of the repair fee. Just to spend that night and the following days with no heat. We went a total of 4 days with no heat, it was so bad my child ran a fever and got a cold.
When they came back the second time, all of a sudden I needed a new system and the problems I had would only have temporary solutions. My heat turned off again after they left. I felt forced to look into another company because Bell was clearly not getting it done, i finally got my problem fixed with someone else. Turns out I don't need an entire new system just yet.
I got a call from someone at their company after I had left a message for them Friday. She told me nothing could be done now since I contracted someone else to work on my system. Very upset I spent so much money and extra for weekend service when I ended up without heat anyway, and when they didn't even fix my problem on visit 1 or 2. Basically paid to get ripped off. I hate to our down a local business, but this was experience and I would not recommend.
But shortly after he left my heat shut off again. Mind you, it was freezing this day and the following days as well. I paid extra service fee because they came out to me on a Sunday, on top of the repair fee. Just to spend that night and the following days with no heat. We went a total of 4 days with no heat, it was so bad my child ran a fever and got a cold.
When they came back the second time, all of a sudden I needed a new system and the problems I had would only have temporary solutions. My heat turned off again after they left. I felt forced to look into another company because Bell was clearly not getting it done, i finally got my problem fixed with someone else. Turns out I don't need an entire new system just yet.
I got a call from someone at their company after I had left a message for them Friday. She told me nothing could be done now since I contracted someone else to work on my system. Very upset I spent so much money and extra for weekend service when I ended up without heat anyway, and when they didn't even fix my problem on visit 1 or 2. Basically paid to get ripped off. I hate to our down a local business, but this was experience and I would not recommend.
Albert Ponce
Apr 02, 2022
At first glance this company seemed like a good choice because it was local and rated well, the serviceman was respectful too but looks can be deceiving in terms of this company. I had an emergency, being that it was Sunday I had to pay a lot extra. As this is somewhat standard, I understood but after the weekend fee and the actual service fee, I expected my problem to be solved.
After the first visit, my heat turned back off shortly after the serviceman left. It was one of the coldest weekends and due to no heat, my son got sick. We had no heat for 4 days, when they finally got someone back out to us for the second time, all of a sudden we needed a whole new system- when initially the serviceman said it was in good shape except for some pieces that needed to be replaced.
My heat turned off YET AGAIN. After I initially trusted them to fix the problem, given them 2 chances and A LOT of money, they failed to properly diagnose the problem and more importantly left my family without heat. I was forced to contact another company, who then fixed my problem. I called to speak to a manager, a woman called me back and went on how since I contracted another service, they would have to charge me to come back out here and see what was the issue etc.
I asked her if anything could be done and nothing! I'm beyond upset that I trusted this company with this service and paid so much money, for my problem not to even get fixed by them! For all that money I payed, including Sunday cost, you would think it would've been handled correctly. They said they had some great servicemen and doing this for a very long time. well I'm sure they are after leaving my family without heat for 4 days to the point my kid gets fever. A big waste of money.
After the first visit, my heat turned back off shortly after the serviceman left. It was one of the coldest weekends and due to no heat, my son got sick. We had no heat for 4 days, when they finally got someone back out to us for the second time, all of a sudden we needed a whole new system- when initially the serviceman said it was in good shape except for some pieces that needed to be replaced.
My heat turned off YET AGAIN. After I initially trusted them to fix the problem, given them 2 chances and A LOT of money, they failed to properly diagnose the problem and more importantly left my family without heat. I was forced to contact another company, who then fixed my problem. I called to speak to a manager, a woman called me back and went on how since I contracted another service, they would have to charge me to come back out here and see what was the issue etc.
I asked her if anything could be done and nothing! I'm beyond upset that I trusted this company with this service and paid so much money, for my problem not to even get fixed by them! For all that money I payed, including Sunday cost, you would think it would've been handled correctly. They said they had some great servicemen and doing this for a very long time. well I'm sure they are after leaving my family without heat for 4 days to the point my kid gets fever. A big waste of money.
Jeremy Attie
Mar 23, 2022
Bell serviced our Navien on-demand boiler. Donald -- an outstanding Bell technician -- correctly diagnosed the issue (a faulty three-way valve). In fact, while the technicians at Navien (telephonic customer service) initially disagreed with this diagnosis, Donald proved to be correct. Donald ordered the part and returned to install it. Donald was extraordinarily thorough and stayed late to ensure that the system was functioning properly. Donald was also incredibly patient in answering all of my questions, explaining the diagnosis, and the fix. We really appreciated Donald's efforts. As long as Donald is employed at Bell Heating, we will certainly continue to send our business there!
Paul Colten
Mar 03, 2022
Professional installation at a competitive price. Project manager spent time with us discussing options. Overall a good experience. ________________________________________________________________ Found damages caused by installers. Waiting for Bell to fix them. Will update Installers failed to re-power condensate pump, causing water to flood under my laminate flooring.
Bell came in, took pictures, and that's the last I heard from them, they turned it over to their insurance company who never came to investigate. Repair bill for damages was $10,000.
Bell came in, took pictures, and that's the last I heard from them, they turned it over to their insurance company who never came to investigate. Repair bill for damages was $10,000.
Larry Rich
Dec 31, 2021
The good people at Bell are not only professionals but caring. Our gas was turned off due to a leak. We had planned to switch to an air source heat pump, but it was winter, a time when you do not want to undertake such an endeavor. Seeing our situation of no heat, Bell's Giovanni and George worked to find us a system and get it installed as soon as possible.
To our relief, as Giovanni promised, it was a matter of weeks, not months, which was no simple thing given supply chain issues which other vendors found daunting. Everyone, especially Colleen in customer service, installers, Derek and Hamid (harder workers you'll not find), project manager Nuri, and tech Dmitri, all helped us get through this stressful period with their professionalism and courtesy.
Many businesses today become so large they outgrow their connection to clients. The folks at Bell are competent, friendly, and treat the customer as a real person. They inspire trust. I cannot recommend their work too highly.
To our relief, as Giovanni promised, it was a matter of weeks, not months, which was no simple thing given supply chain issues which other vendors found daunting. Everyone, especially Colleen in customer service, installers, Derek and Hamid (harder workers you'll not find), project manager Nuri, and tech Dmitri, all helped us get through this stressful period with their professionalism and courtesy.
Many businesses today become so large they outgrow their connection to clients. The folks at Bell are competent, friendly, and treat the customer as a real person. They inspire trust. I cannot recommend their work too highly.
Susan Stone
Dec 30, 2021
Bell is outstanding at what they do, but this review is for Coleen who schedules, answers phones, and delivers the friendliest, most competent customer service I have ever experienced. She's a total gem. They are very luck to have someone so bright and caring in this customer focused position. Kudos to her and to Bell for recognizing how important this position is!
Joseph R. Rivera
Dec 22, 2021
The folks at BELL Heating are good at what they do. Very reliable with service calls and the service technicians are always on time and very courtious who take the time to explaine exactly what they're doing during a service call. We're very happy with BELL Heating and greatful that we have them on our team to service and maintain our HVAC system.
Darryl Reeves
Dec 14, 2021
Contacted the company for a few important projects at my home. The company sent someone to conduct an estimate on my repairs and I was advised they would email me with the written estimates. However, i received no response after the visit. I even reached back out to the company to remind them I was waiting for an estimate to which they said they would get back to me. Unfortunately, again, I received no other response or info. Very disappointing.
Paul Vassallo
Dec 09, 2021
Raki Talwar
Dec 06, 2021
Edward David
Nov 20, 2021
Bell had installed a Bosch heat pump / AC on 9/24/2021. it didn't sync to my furnace ( for the lack of pushing a button, that was it). so on Monday Bell sent out Chris, Ari and Demetri. They fixed the issue in a matter of minutes but also stayed to run the whole system through it's paces. They also took the time to explain all about the heat pump and what the expectations should be.
They are patient, competent, courteous and professional. They are a real asset to their company. Thank you gentleman. Second review: this review wouldn't be complete without stating how absolutely imperative it is to have a customer service employee like Colleen. She always handles every call and situation flawlessly. Courteous, friendly, and knowledgeable describes Colleen.
They are patient, competent, courteous and professional. They are a real asset to their company. Thank you gentleman. Second review: this review wouldn't be complete without stating how absolutely imperative it is to have a customer service employee like Colleen. She always handles every call and situation flawlessly. Courteous, friendly, and knowledgeable describes Colleen.
MaryK
Nov 17, 2021
Eric Cheek
Nov 06, 2021
Saleh
Oct 15, 2021
Natasha Pazdzerskaia
Nov 10, 2018
Natasha Pazdzerskaia
Nov 10, 2018
Mike Silva
Nov 03, 2018
Bob Rohr
Oct 20, 2017
Bob R.
Oct 20, 2017
Joe Manganelli
Jul 20, 2015
So happy to have Bell there when they are needed! You are professional in all your dealings with your customers and expert in providing sevice for unexpected breakdowns of AC and Heating equipment. My AC abruptly stopped working last night and I put an emergency call to your Office at
5 AM and had a call back at 7AM from your Tech who promised a call back as soon as the office opened.
A call was made to me shortly after and a Tech was at my home at 8 AM and resolved the problem in under 40 minutes. He installed a "Hard Start Kit" and replaced defective capacitators and had the system running like new. The charges for the services were fair and I am very appreciative of your fast service on what will be another scorching heat day.
In speaking to neighbors and friends I stress the importance of having Bell since you are a specialized HVAC provider. You may use my name as a satisfied customer if ever a need arises as a reference.
5 AM and had a call back at 7AM from your Tech who promised a call back as soon as the office opened.
A call was made to me shortly after and a Tech was at my home at 8 AM and resolved the problem in under 40 minutes. He installed a "Hard Start Kit" and replaced defective capacitators and had the system running like new. The charges for the services were fair and I am very appreciative of your fast service on what will be another scorching heat day.
In speaking to neighbors and friends I stress the importance of having Bell since you are a specialized HVAC provider. You may use my name as a satisfied customer if ever a need arises as a reference.