Carrano Air Contracting

You would think that after over 11 years with the same contractor, that same contractor you paid preventive maintenance for on an HVAC system that same contractor installed, they would work with you when the system fails and give you a deal you couldn't refuse. At least that's what I thought. I bought a heating/air conditioning system from Carrano just over 11 years ago (mind you, my home was new construction and the system the builder installed lasted 20 years).

I paid for what they call "Preventive Maintenance" each and every year after I bought the units but my AC unit fails just after the 10 year warranty expires (I guess Carrano defines Preventive differently than I would). You would think that Carrano would go out of their way to keep such a loyal customer but they didn't. And yes, they don't have to and they didn't. However, by not going out of their way to keep a loyal, long term customer speaks volumes about what they think about their loyal customers.

Fact is, they just don't care about loyalty. If you are looking for a contractor who is there for you when you were there for them, look elsewhere. If you are looking for a contractor who only cares about themselves, making money and nickel and diming you, these are the guys you want. So I told Carrano I was going elsewhere which didn't matter to them.

As a result, I got a better unit, at a lower price with longer parts and labor included and 3 years of REAL preventive maintenance included. They may tell you the other vendor offers a builders, inferior product and try and convince you theirs is better. If theirs is better, than why did my builder's system last 20 years and Carrano's only 11? I'm terribly disappointed with the way I was treated and wouldn't want that to happen to you.

I'm very happy and satisfied with the installation of furnace and AC in my home by CARRANO staff. The three gentlemen that completed this installation are professional, respectful, diligent and neat. They took their job seriously and they work as a team. I admire their workmanship. Please keep it and know that what you do bring joy and happiness to your customers. Thank you.

Just used Carrano Air for a High Efficiency heat and A/C installation yesterday and I'm extremely happy with their service. Their pricing was very competitive and the service was outstanding. They arrived first thing in the morning and got right to work with a crew of five. The crew was very professional and took extra care in keeping the area clean.

The inside installation was in a small utility room which required some creative ductwork which came out beautifully. Once installed they fully tested and walked me through the system. Overall an outstanding job and I highly recommend them.

I'm very pleased with the work that they have done in my house. My service man Brandon was very thorough, professional, respectful and made sure everything was working correctly inside and outside before leaving. I highly recommend the company and Brandon Service: HVAC maintenance

I used Carrano Air back in the winter. They installed a new A/C unit for me. It cost me almost $9,000. Everything went ok. I called them again on 8/31/21 because my water heater broke. They told me that nobody is available to install a new water heater and they have nobody to refer me to. If you're looking for a place that respects and appreciates their customers, and gives good customer service; I'd suggest that you go elsewhere, because, basically, they're attempt to keep their customers happy, sucks.

I have no hot water, and am very disappointed. Won't be using them again anytime soon, or recommending them to anybody that I know. They don't care. They got my money, and that's it.

Not just good. Great service! I used Carrano Air HVAC Contractors, Inc. to not only install my system, but service my system on more than one occasion over the 10 years since installation. I was and still am extremely satisfied. Services: Heating system installation, A/C system repair

Scammer! Do not use Carrano Air! My HAVC condensate pump was making vibration noise and Carrano Air did the original installation so I figured it was better to use them. When I called for appointment and pricing, I was told the cost was $89.95 for diagnostic and the tech will let me know the final cost to fix if it goes over. The tech looked at the issue and told us the cost would be cover within the $89.95 so we agree to do the work which is to simply clean the pump.

During the entire time, there was no timer, not mentioned of additional cost. Short story, at the end of the job, we were slapped with a $327.77 bill. This was outrageous! We had no choice but to pay. I have compliant to Steve Carrano, the owner and have no resolution. The average cost of installing a new pump on the high end is $170, we were charged $327 for cleaning.

During the process, we actually had to help as well. This is such a scam. So unprofessional not to honor the agreed price and charged us unreasonable price. Be ware of this company and their practice. Unprofessional and would never use them again.

I had two different outdoor AC units that were broken at different times; each time the technician would diagnose the problem and provide me with the correct solution. The technicians were very thorough in their diagnosis and very professional and accommodating, I highly recommended them!

Carrano was a pleasure to work with from start to finish. They worked with us on picking the right units, negotiating a fair price, and installing where we wanted. Everything was handled professionally and on time. We installed heater and air conditioner and they did it all in one day! Would highly recommend. Services: Thermostat installation, Heating system installation

Carrano is professional, reliable and efficient and they've been consistently professional, reliable and efficient the entire time I've used them (now over 10 years)! I've never had the same person come out to service my HVAC system and that's never been a concern for me. These guys are smart and considerate and they COMMUNICATE every step of the way which for me, means everything. I plan on using them for as long as I'm in this house.

My experience with everyone at Carrano was top notch from start to finish - highly recommend. Anna said someone would call me back soon - and they did. Herb was the salesman who came out to give me an estimate. He was very knowledgeable, professional, and VERY fast emailing me back with info and answers to my questions. His proposal was very detailed, and he worked with me on the right size system for my needs/preferences, which saved me money.

The crew that came out to install was equally impressive. All of the workers were very detail oriented, and the crew leaders, Kenny and Jeff, were perfectionists. They didn't leave until things were exactly right. They worked hard to resolve an issue that I wouldn't have even known about, except they knew, explained it to me, and stayed late to make sure it was perfect. The whole team, Kenny, Jeff, Dave, Connor worked really hard on a hot, long day. Thank you!

I have been a customer of Carrano Air for 8+ years. Carrano Air installed a new air conditioning system in 2012, installed a new furnace in 2013 and replaced an old hot water heater in 2020, all to my complete satisfaction. Customer service is always helpful & courteous. Service appointments are promptly scheduled and technicians always arrive on time, providing top quality services & products. Carrano's technicians are highly skilled and knowledgeable about their products & services. Free estimates are gladly provided & prices are fair & reasonable.

Carrano Air has professional service and technicians. I had a wonderful experience with the office manager. Also with a dependable installation team and quick response with any problems.

Very bad. They tried to nickel and dime me at every step. Also they conveniently change the scheduled appointment by giving false excuses. Save your time and money and don't hire these scumbags. There should be an option to select 0 stars

Most excellent, most courteous, most competent, most knowledgeable company we have ever done business with. Always polite, always punctual, always clean up after they work. They have replaced heating and cooling in our sixteen thousand square feet church building and have done an excellent job. Their prices are extremely fair. Entire congregation. very pleased with the work that was done.

I highly recommend this company and will definitely be doing business with them in the future. By the way, their office staff is great as well. Thanks Mr Steven and Carrano Air for doing an excellent job.

Steve and his crew are the best in the business. They have done commercial and residential installs for us. Herb is a pleasure to work with and explains the equipment, functionality and install process in. detail. The install crews are also top shelf. Everyone is friendly and careful not to damage your home. Our latest install was done today 5/29/19 in just 4hrs. Great work!

Corollary to my previous post - the extra cost to retrieve the part was refunded. Carrano does care about customer service.

We appreciate you being patient with our family and thank you for the stellar service. It was a long journey finding the right company and it was you! Lifetime customer

Superior service by your technician, Anthony! His patience and professionalism was outstanding! I was put at ease immediately. He took his time to explain everything to me which was very much appreciated! He diagnosed and resolved the problem expertly! Thanks so much!

Great service - Anthony and Carrano team were helpful, professional and they go beyond on their service initiative. Recommend highly.