Reidy Heating & Cooling

They would only schedule a site visit 2 months out. When he arrived, he barely even walked into the house. He didn't look at the furnace or the gutted upstairs. He had zero interest in even pretending that he would be interested in doing the job. Just wasted 2 months of our time we could have been hiring other people. Be aware that if you hire these people, you need to have some backup options.

Great company call and ask for Michelle. She'll take good care of you

I called in the morning for service on my central AC which wasn't working properly. I was very pleasantly surprised to be given an appointment same day! The technician arrived mid-morning, quickly diagnosed the problem, replaced the faulty part, and had it up and running in no time. He explained everything clearly, was personable and professional. This is our second experience with Reidy that went exceptionally well. I highly recommend this fine, locally owned business.

Critical: Responsiveness I called Reidys because I am interested in replacing my furnace and central air units. I was informed they don't come to Palmer. Really, they have so much business that they can thumb their nose and lose that much money. Very poor business sense

Matt and Stan arrived on time both days of the installation. Both were very professional and responsive to my questions. When they left each day they had cleaned up any messes they made and left my home as found. This is the second installation of heat/AC that the company has done on my home. Would highly recommend them to others.

We woke up with no heat and Reidy's had a repair man out at our house in a couple hours. When he arrived he was professional and polite. He finished the job within an hour and the price was more than fair. I will be using them for all future heating/ac needs. I would recommend them to my family. Thank you Reidy's. Service: Heating system repair

They came in and diagnosed the problem quickly. Pricing was fair. I appreciate the owners involvement in the job. Thank you!

DISSAPOINTED and SHOCKED ----- back in April, I had my A/C serviced and was very happy with the service. I asked if they serviced heating systems as well and was told yes and to call anytime I need Reidy. Unfortunately I called today November 30, 2018 for service on my furnace because it would not go on. The house temp was down to 61 and a bit chilly.

In calling, I was told they DO NOT do service calls unless you have a service contract. I informed the lady on the phone I've had service done by Reidy back in April but now I did not have any heat and asked if they could at least check the furnace. She told me they will start doing service calls at the end of December. I told her I could freeze by then!

I then asked if I get a service contract for what she said (I believe was $130.00 yearly) would that cover a service for my heat to be repaired? Her response was no. I went back and forth with her trying to get my furnace serviced to no avail. This review is sent to inform customers that they WILL NOT GET EMERGENCY SERVICE unless they get a contract. Do NOT believe them if they tell you to call for service anytime.this is false! I WOULD NEVER DO BUSINESS WITH REIDY HEATING & COOLING in Holyoke, MA

We've used Reidy for three AC installations; one was a replacement of an old compressor and coil, one was an installation of a completely new central AC (including ducting), and the third an installation of four mini-split heat pumps. Even though we loved each job, we still bid out each job and met with installers. In each case, Roger himself came out and walked us through everything.

There was no upselling, no pushing, and no talking down to us. He was matter-of-fact and listened carefully to make sure he'd get us what we wanted and nothing more. The price was always very competitive and he was responsive to email followups multiple times. Twice, he came out and inspected the HVAC systems on potential purchases at no charge. He even helped us catch something a home inspector didn't notice. His crew is also fantastic - careful, clean and kind.

Huge overcharge for parts. I feel this is dishonest and deceptive. The service work itself is ok

Had these "professionals" over to figure out what was going on with my boiler and I knew a lot more than they did. They charged me 300$ spent and hour and a half for 2 guys who mostly scratched their heads, did not fix anything and left.

Reidy did a great job installing our tank less water heater. Roger came to the house and explained exactly what they would be doing and what we should expect. They made the appointment and their installers was on time and polite and wasted no time getting the job done. The reason we called them in the first place was that they had been doing the regular maintenance on our furnace and central air for two years. We wouldn't go anywhere else. I don't worry about heating hot water and ac anymore

Maintenance service provided twice a year -- once for heat, once for AC -- very professionally and competent. The system was in place when we bought the house, and it works perfectly.

We converted from #2 fuel oil to natural gas heat on our two properties two years ago. Reidy did both conversions and their work was excellent. They were honest, on time, and on budget. One conversion had a 1.5 year savings payback (burner replacement only) and the other has a 6 year payback (complete boiler/burner replacement). The fuel savings is immense. Reidy also quickly fixed our central air-conditioning system after two other HVAC contractors couldn't. Even though natural gas burns very clean compared to oil, we have Reidy do an annual inspection just to be sure we have a safe system.

These guys were top notch. I had an oil to gas conversion done by Reidy, plus the optional oil tank removal. This was a multi-step process and they were professional, knowledgable, fairly-priced (though the tank removal portion was slightly expensive, they did such a good job it made it alright) and prompt for every step. Each employee that came to my house for the various stages was great to work with. I'd trust and recommend them for future heating projects I might need.