Reliable Energy Heating & Air

Had the pleasure of having Jorge Gaytan come out to my house and to expection on my home for cooling and heating. Jorge was very professional and knowledgeable on question I had about things. Definitely happy with the company service thank you Jorge Services: A/C system maintenance, Ductless heating & A/C services, Installation

I called in to get somone to come out and check out my ac unit. They did and let me know what was wrong with. They gave me options what to do next. I had a great experience with this company.

Don't waste your time. We had an inspector come on Tuesday to check the wall heater, which had no issues. Two days later it's not working. Would not recommend

0 stars Will be complaining to social gas company They were called to do evaluation for energy saving recommendations. They ended up turning off our heater in order to send a tech out for review. Our heater never had any issues prior to them coming. We are in the middle of winter with this weekend lows of 40 with elderly people in the house. I called them multiple times and spoke to the furnace department supervisor Oscar he was rude, trying to brush off on it being a government program and I should have expected that prior to signing up.

Instead of addressing my concerns and trying to help he was saying this is what we have to do and you have to wait. Very ruse uneducated guy who ended up hanging the phone on me and canceling my appointment next week for the technician to come out. This is illegal and legal action will be taken. He willingly jeopardized my families health and well being.

They install a new mini-split unit and didn't add the additional Freon. After about 4 months the unit stopped working. They came back out and reset it and said it was fixed. After going back & fwd w/them they say nothing else they can do. Unit was out of warranty. Another company came looked at it and fix the problem immediately. It just needed additional Freon because brand new units usually don't come full. Just enough to get the unit up and running. Although, the initial installation was on point. I'll give them that.

I wanted to let you know one of your service providers, car #18, is a reckless driver. This morning he almost hit my car 3 separate times. He came up on a slower driver in his lane and just came over into my lane without looking. I was next to him and I had to swerve while honking my horn. He swerved back into his lane then back into my lane almost hitting me again.

But instead of going back into his lane, he decided to double down and drive down the middle of the 2 lanes. To speed around the person in his lane. Again, he almost hit my car AND the car that he was trying to pass. The road wasnt very large and both of us were driving on our respective medians to not get hit. This is the car I was able to get this pic at the stoplight

Worst company ever, be warned, do not use them. They loose your information, staff doesn't know what they are doing. This business should not be doing business. Close down your company or do nothing else, no one should be treated badly!

Do not get this company to do anything! Their inspectors don't know what their doing, give you false alarm and think it's okay to laugh and say theirs nothing they can do and just cancel! First of all they will stop so many unhappy customers if they where upfront since the beginning rather than tell their customers you qualify and at the end they don't! WORST company ever as well with their employees!

I'm on the CARE program thru SCE, I guess SCE has-sub-contracted with Reliable for their in home energy upgrades. Saul came to my house last week to install my energy upgrades. He installed a new door threshold in my kitchen, he left my floor with a bulge at the door. He adhered my wall heater to the wall ( without my permission) with 2 metal bands.

Put them on crooked and half-assed and damaged my stucco. He put a latch on my waterheater (again, without my permission) put it up with drywall and 2 nails, it looks so darn unprofessional. I would NEVER hire this company, they are totally incompetent!

DON'T LET THEM WORK ON YOUR HOME. Had a worker named Francisco install a new water heater and he messed up our water lines. If we turned on our hose in our yard we got NO water inside the house, it was like it was completely shut off. Called to have someone come fix this & management was arguing with us saying our lines were already broken yet we have never had any issues until they stepped foot on our property.

They sent 2 other workers who fixed that issue BUT NOW everytime we turn on for hot water, no water come out at all. Called again & was going back & forth with management again. Said they'll send someone out again but we'll see if they actually fix this

Jorge Gayton just finished servicing my home! He was very quick, efficient and kind. Explained everything he was going to do and answered all my questions! Very pleased with everything he fixed!

We have nothing but amazing things to say about this company! Jesus came over and was incredibly professional and knowledgeable and went above and above for us. He had his mask on the entire time and made sure we were comfortable. He fixed our water heater, installed a new water regulator, and installed new smoke detectors. He walked us through everything he was doing throughout the process. I am beyond pleased with his work and would highly, highly recommend him and this company! If I could give more than 5 stars I would.

I am very pleased with the work of, service technician, Jorge Gaytan. He is very professional, customer service oriented and helpful. He installed a new wireless thermostat and he took the time to help me install the app on my phone and learn how to control the thermostat from my phone. Thank you, Jorge! Services: Install thermostat, HVAC duct & vent cleaning, Heating system maintenance

This company installed an air conditioning unit and a heating unit in my home in 2018. Although the people were friendly I found out later that the work performed by them did not pass city inspection. I also found out later after I had a different contractor conduct work on my home that the work they performed on my air lack some of the ducts that we're supposed to be installed st the time of instillation.

When I reached out to them to find out why the ducts had been completed they told me they were not told to do. How can you do a half job and not complete they installation. The customer has not knowledge of how this is to be installed because it is not their expertise. If I had not been getting new pipes in my bathrooms from a different contractor I would not have ever known that the job was not completed.

This company was told by the city inspector to complete some other tasks which to date they have not done. Don't use this company you will have to pay someone else to redo the work and never get your money's worth with them. Brenda

Oh my you won't find a better company to help you. My experienc started with Cynthia in the office. What a wonderfully helpful compassionate person. I have serious medical restrictions and she was so amazing to make sure the whole team work with my restrictions. When they showed up during this Pandemic, they were all geared up, kept their proper distance and their manner and care inside my home was PERFECT.

Then came th work.really efficient! The next day a raging storm came and I thought the water leak was due to their cutting into my roof. They came out the very next day. AND it wasn't! They found the problem and went the extra mile to reseal the broken seal from a DIFFERENT work done. THEY didn't have to do that. BUT again Andre and his team were JUST SO WONDERFUL! You will be so happy if you need them to work on your house.

Cesar from Reliable Energy came to our home yesterday and he was excellent. First of all, he wore a mask and made sure we were comfortable with his presence. He was super knowledgeable. Just a brief and uninformed description by me and he was able to diagnose the problem simply by looking at the heater and hearing me describe what was happening. He brought out some tools and confirmed his assessment.

He truly is a gifted technician. He also did carbon monoxide testing to make sure our house was safe and to identify what more serious issues could be happening with my heater. He took time to explain everything to me as he did his work. And even more important than him being knowledgeable and dedicated was how nice a guy Cesar is. You could tell that he cared about fixing our problem because he cared about my family and our home.

And that was after meeting just 15 minutes before. I can't recommend this company enough. Fantastic job, Cesar and thank you, Reliable Energy! **and I should also add that everybody who handled my appointments (I'll try to remember all the names: Alma, Nicole, Martin and Jeanette) were great throughout this process. Very professional and helpful customer service. Everyone represents this company very well.

Yesterday, Reliable Energy came to my home to checkout all systems and to "Weatherill" my home for greater energy efficiency. I was so impressed. Not only did they show up a little early (which I love), Jorge was polite, considerate, extremely knowledgeable, skilled and taught me things I did not know. He wore full protection and worked quietly, quickly and efficiently.

He did not leave a speck of dust or a trace that he had been there. Jorge was the BEST technician I have had the pleasure of working inside my home in the 20 years I have owned it. Five stars for Jorge and Reliable Energy!

To bad there's no negative stars to rate! Their customer service is awful. All they do is transfer you to a voicemail, you leave a voicemail and get NO call back. They lack knowledge of their services and lack customer service skills. Smh

Whoever came up with the name of this company has a sick sense of humour. Getting a new water heater was a 2-3 month nightmare. Just a few of the many issues: They lost my file, lying, couldn't get people to call me back, have different departments that don't communicate with each other, was supposed to also install a thermostat but didn't.reliable indeed!

Team was highly professional, responsive and thorough with their work. Christian was quick at diagnosing my mini split issue and provided options for us to assess. Competitive pricing and COVID safe. Will be calling Reliable Energy in the future for any HVAC needs.

Jorge gastan arrived exactly on time. He was very cordial, explain everything that was going to be done. Asked if I had any questions before he got started. He was very Professional and considerate of the surrounding areas not to damage anything. When finished he made sure I was satisfied with the end result. I was very satisfied With the work. Jorge was a pleasure.

I highly recommend them! They came checked everything, changed whatever need to change. Upgrade my thermostate, changed all the doors edges to make sure we are not wasting any heat. If you lie to save some energy and do not know who to call, this is the place you should. Very happy with outcome. Thank you

Pablo came to help me as I am disabled and came from Weatherization Program and was very kind, respectful, showed up on time and did repairs for me and I am very thankful for him. Sandy Talignani

They came to my house as part of the weatherization assistance program. They said they would also change the furnace and windows as part of the program (only reason I agreed). Those were all lies just to get me to agree to have them put some weathering strips on my doors which now make my house even hotter in the summer. These guys are full of lies and when I call there office about my furnace, they can never give me a straight answer. Stay away from them.

Technicians Ruben Roman and Dario Maya were excellent. They explained everything that that needed to do and they were excellent. They cleaned up after completing the job. They were very efficient and pleasant to work with. I would refer your company to family and friends. Have a blessed day.

Called them as my A/C was not working and they came out the next day. The technician was polite and after about half hour was able to figure out the problem. he fixed it and also gave it a little cleaning. My A/C is working now and happy with the service.