Acme Air Conditioning

Family owned and they took care of me same day. Shawn was extremely polite, very experienced and got my issue taken care of in one visit. When I asked, she even took a little extra time to show me all of my equipment and walk me through some things to keep an eye out for, which I was very appreciative of as a first time home owner and single mom. Definitely recommend.

I don't think Acme is fair and honest. When our system went down they came out and charged us $1133 dollars for a motor and capacitor. They new how old the house was but never asked about our warranty. A friend suggested we check our warranty which told us we were still covered. Acme came back out and swapped the parts out for cheaper warranty parts and credited us $370.

Still a $763 charge. The tech also told me we had a leak in one of our units. I was quoted $600+ to fill the unit as we were probably 3 lbs short. I ended up calling another company to come out and they tested for a leak but could not find one. They charged the system with 1.5 lbs and I paid $125 and they gave me a veterans discount.

Called out for service over the summer. Turns out we needed a new control module. Got some tips for Ronnie and fixed myself. Going to call them when we new our 25-year-old system replaced.

On 1/26 Dallas came out and worked on my heater that had gone out the night before. He had a fast response time, provided fantastic service, was clearly knowledgeable, and very amiable. He clearly explained my unit's issue and offered more than one way to repair it so I could save some money. As stated above, service was provided 1/26 and completed within an hour (not including travel time to get the part Dallas needed).

I work closely with small businesses every day and was very impressed; so much so that I've recommended Acme to my parents for both their home needs (their heater just went out too) as well as making Acme our preferred heating/cooling service for our business. Thanks again!

We had been in our new home for 2 weeks when the air conditioning stopped working. We went up into the attic and noticed the pan under the unit was FULL of water. We initially called out another company and they recommended two extremely expensive options. We decided to call ACME for a second opinion that night. Dallas came out the next morning (on his day off) and walked me through the process of what needed to be done and why.

A pump needed to be installed to help flush excess water through the drain so that it wouldn't ever overflow. Everything was explained perfectly and he gave me a better understanding of how things work. He had everything up and running within an hour! The Waddles are so great and we will recommend ACME to anyone in need of AC services!

I noticed at 4am this morning that my heat wasn't working properly. I called ACME at 8:30am and they sent someone over within a few hours. The issue was diagnosed, resolved and filters replaced within a short amount of time. Service representative was extremely friendly and professional. I will definitely be using ACME again!

Are you looking for the best A/C company in the DFW area? You just found it! Acme Air is a family owned and operated company that I have used for the past 12 years. They are timely, honest, respectful and trustworthy. I always learn so much when they come to help. They explain what is going on with my system and give me all of my repair options without pressuring me to go with the most expensive one. I know they have my best interest at heart. Please give them a call if you a problem with your system or just need it checked out or tuned up. You'll be glad you did!

Acme Air Conditioning and the Waddle family are outstanding! Service is dependable and professional and always a pleasure to work with. I wish we would have found the Waddle family sooner as we have tried many HVAC Company's over the years and never experienced a true working family who love what they do. Over the years they have serviced our home on holidays and after hours and are always there when needed. Honest, trustworthy, dependable and professional has always been our experience. Thank you for you service and attention to detail! The Bibby Family

I have been a customer for two-three years. I really like working with a family instead of a big company. I know who will be coming to my home when I need a repair. It's like having a friend come over rather than a random repairman that I've never met. They have always got to me the day of rather than put me off and make myself and my dogs go a night without air (which is very important in Texas). Shawn is very knowledgeable and does what is best for the customer not what's best as an owner of a small company. I highly recommend this company.

After a neighbor recommended Acme for preventative maintenance on my AC system I used them for several years to keep my system in top notch working order. When I sold my house and built a new one, Acme was the first call I made to pick up the maintenance after the warranty period was expired. Since I've always had great service and ethical responses from Ronnie and Shawn, I've recommended them many times. Recently, a friend of mine needed a new plenum that was rendered useless by different service company.

Money was a factor here and The Waddle family stepped up to HELP by telling us how we could save some money by a simple renovation with the return air and do it ourselves to keep the bill down. Ronnie and Shawn explained how and why the system worked the way it did and fabricated the new plenum and installed it. Afterwards, they went through the house to make sure it was cooling efficiently and maximizing the use and cost to run the system.

They did ALL OF THIS by working around OUR schedule. Acme Air Conditioning has always shown me service excellence and truly seems to want to keep a "customer for life" type relationship. If you want great service, quality workmanship, for a fair price you should make Acme Air Conditioning YOUR AC company.

We've been customers of Acme Air Conditioning for many years. They service our home in Plano and several rental properties that we own. Ronnie, Shawn and their son Dallas are very professional. We've always been very pleased with the services they provide. I highly recommend this company!

Have purchased two units from these folks over the years. Always do excellent work at reasonable prices. Shawn and Ronnie, and their son Dallas are just the best in the business. PS: We love their T-Shirts!

We've been Acme customers for over five years and have always had great, personalized and professional service from Shawn, Ronnie and Dallas! Since are a family business, they are reliable and trustworthy. We highly recommend you calling Acme Air Conditioning for any heating or air conditioning problem. There are the best in the business.

I've been in Sachse since 2007 and love the service I get from Shawn and the ACME team. I'm in a two story house, two units. She's done a great job keeping an old Lennox running until there's nothing left to give in this Texas heat! I'm also very pleased with the new unit they put in for my downstairs system. Shawn and the team are punctual, available, straight to the point and honest, and I've had no problem referring them to my friends in the area. I trust them to do a great job every time!

ACME is the only AC service we would ever use. 12 years ago our AC broke down on a Friday before a July 4th weekend. Ronnie and Shawn came and stayed late that Friday night to make sure we were "cool" for that weekend. We will never forget their kindness. Since that event ACME does our annual checkup every year. They have always been punctual, honest and a pleasure to deal with.

I recommend them to all of our neighbors. I've always found ACME to be more than fair with their pricing. I'm more than a bit surprised by the few people with negative comments - I would bet for every one of those naysayers - there are 100s of people with positive experiences. In my experience - ACME represents the best in small business in our country. Just the kind of people we should support - honest, fair and friendly!