Neese Heating & Air Conditioning

For the past four years, collaborating with Neese has been nothing short of exceptional. Zach has been our dedicated technician under the biannual maintenance plan, and his service has been consistently outstanding. He exudes courtesy and helpfulness, always providing thorough feedback and valuable advice. With Zach at the helm, I have full confidence that our HVAC systems are well taken care of. Don't hesitate to enlist their services!

Outstanding customer service! I've had to reach out to Neese twice over the past few years due to issues with my HVAC system, and on both occasions, their service was exceptional. They responded promptly, arriving at my home the very same day I contacted them. Their diagnosis was swift, and they had the necessary parts ready for installation in no time. While parts and labor costs can be steep in many industries, I'm more than willing to pay a premium for such remarkable service and craftsmanship!

Our 21-year-old unit has experienced two separate issues, prompting me to call Neese on both occasions. Despite dealing with two different technicians, the outcome remained consistent: honest, transparent, prompt service at an affordable rate. Each time, they swiftly got our unit back up and running. I'm completely sold on Neese and will undoubtedly continue to rely on and recommend their fantastic services.

What a super company! Neese Jones has earned our business going forward. AC went out on a Saturday evening and they came out the next morning and found and fixed the issue on both our upstairs and basement units. Russell was super nice and explained everything and the price was a great value. We now plan on making them our HVAC go to company going forward. Thank you very much Neese Jones.

They tried to fix our Ac unit one day and they left unsuccessful. and mind you it was the hottest day of the year then the next day they came back they tried to fix it and they busted a pipe and our whole house flooded and now we have to sue them Service: A/C system repair

I have used Neese Jones for many, many years (>10 years.) They have always been very professional and courteous, as well as performing an outstanding job! In fact, they have saved me a couple of thousand in repairs! (In my experience, They will never tell you that you need a repair when you don't. And, this was put to the test last year: An HVAC repairman from a rival service told my mother (80) that she needed to replace and/or repair a major component of the HVAC for almost $3000.

I had Neese Jones look at it and I was informed that it didn't need to be repaired or replaced. He corrected the problem for less than $150. And, the AC continues to work very well to this day.) I highly recommend Neese Jones!

I called them concerned about a potential problem with regard to an HVAC drip tray and my concern that it might overflow and leak through the ceiling. They were very kind, responsive and professional. They came out within a couple of hours, did a careful check, and assured me that everything was in order. They did not try to take advantage of the situation by saying that the previous technician from a different company had done a bad job.

I was very impressed with their integrity, responsiveness and level of professionalism. I would absolutely recommend this company. Half my neighborhood uses them and I can see why.

When we found out we needed a new AC unit, we got a few quotes but ultimately decided to go with Neese due to their reputation and recommendations from family/friends. Then, we found out we had a leak during the installation process. Very thankful we ended up going with Neese and that Doug and Brandon were our installer/technicians. Both very professional and hard workers. Very polite, knowledgeable, and respectful of our home. They deserve a raise!

Mike from Neese Jones may be the single best service provider I have ever dealt with. He was extremely thorough, took the time to explain everything to us, showed us how to better use our thermostat and was very professional. Neese Jones has been our HVAC service company for more than a decade and they always hit the mark. But, Mike was above and beyond! Thank you, Mike, and thank you, Neese Jones!

Neese Jones came to service my hvac system on their bi yearly schedule. They were on time, professional, informative and just excellent. I will continue to use them and refer them to my clients and friends. They also came to my new home to check out my systems there. They need to be replaced. They have sent me an excellent proposal to do 2 out of 3 units. Thank you Neese Jones. You're the best! Sara Fera

The maintenance was fine - we pay for it because it is necessary to keep the unit we bought under warranty. However, when the technician showed up this week (January 2022) for service on 2 units in our home, I asked him to wear a mask, since we are seeing a large spike in Covid-19 cases in this area. He said he would need to go back to his truck and see if he could find one. I gave him one to wear and keep, but this is not acceptable.

Cody Fox was amazing. Returned my call/text immediately, came by the same day, quoted me a price and had unit installed within days! Price was comparable, but customer service blew all other competition away. Thanks for a great experience! Services: Installation, Install AC, Heating system installation

I have used Neese Jones for close to 10 years in two different houses. Their annual service contract is reasonable and the service guys are all polite and competent. And I often get the same one several visits in a row. I have had them install 2 full systems and the compressor only on a third. I bid the first full system and their pricing was competitive.

I have been happy with the Carrier products installed and they aren't pushy on the upsell - I bought a mid-level unit for the 2 full replacements but a more basic unit in the compressor only replacement. They would talk about costs and benefits relative to the Atlanta weather and our usage patterns. Would recommend and have recommended to friends.

Great company, from the people in the office, to the guys doing the work! Our downstairs A/C unit stopped working, and while I told them it wasn't an emergency, they were able to get someone out to me the same day I called. When my suspicions were confirmed that the unit was toast (it was old and I knew I was on borrowed time), they were able to line up an install within the week. The guys who came out to install were very polite and respected our home. They put in a long day, but got both units swapped out and working. Very happy I called Neese-Jones to get the job done!