Baldwin Heating & Air COND

We just had a Generac whole house generator installed by Baldwin Heating and Cooling. It was a fabulous experience from the beginning to the end. Very professional, knowledgeable, and timely installers. We are extremely happy with the project. Thank you to George, Sam, Ryan, Jamichael, Billy and Nathan. Fantastic job!

Generator technician came out and replaced a starter motor on my Generac. He knew exactly what the problem was and took him less than 20 minutes to replace the defective motor which was under warranty. GREAT JOB!

I've got a decades-old system which I'm nursing along until our total rebuild. So I called Baldwin HVAC to come out and perform the annual service check, anticipating the need to top up the coolant level. What they found was a burned electrical connection and low coolant level. Both issues were fixed in a short time by an experienced technician. I expect I could get a few more summers out of this system, should I need it.

We love BH & A! They are professional, responsive and very reasonable! They installed our last 2 generators (at different homes) and did an amazing job. They show up promptly for service appointments. We wouldn't use anyone else! Top notch company!

Prompt and professional. We were in need of a new AC as the one we had couldn't keep up. Humidity was also an issue. Matt suggested a variable speed Trane. It not only cools but it dehumidifies as well. Game changer. We used to set the thermostat at 70. It would struggle to make that temp and the humidity would be high so 70 didn't feel that cool. With the variable speed Trane we have set it at 74 and the humidity is 50% or so. Still feels very cool. Complete game changer. Highly recommend this company

We have used BHAC for 20 years and we have never been less than satisfied! Niels is and has been our go to guy for many years and we trust him and always ask for him. Richard, Jay, Ryan and Jeremy and Matt have all done an exceptional job for us when we have had to purchase a new unit, which we just had to do. Our AC lasted 19 years which is a few years past the life span thanks to the PMA service they provide!

Equipment installed without any problems and in a timely manner. They worked until the system was completely installed and working to perfection. They disposed of the old equipment and cleaned up after the job was completed. I compliment the men and BaldwinHeating and Air. Thank you for job well done.u Services: Install thermostat, Install AC, Heating system installation, Installation

UNRELIABLE and OVERBILLED. These recent couple of years this company has gone way down hill. After nearly a decade of quiet service to our house on Mercedes (the reason for the second star) our generator began failing EVERY SINGLE power outage. We have spent hundreds and hundreds of dollars in service calls, every time the tech would say "it's working fine now" became a running joke because sure enough it would fail within two minutes of the power being out.

Even AFTER PAYING FOR A NEW BATTERY IT STILL DOESNT WORK. After all of this, they have the nerve to then demand we pay another 300+ bucks to renew our contract this year when they NEVER provided reliable backup service once the past two years and we are out over a thousand bucks. Did Page on the phone remotely care about any of this? Of course not. Did anyone from this company care that there are two disabled people in this house connected to sensitive medical equipment that needs to stay powered? No. Your family is not safe with this company. DO NOT SIGN A CONTRACT. Fake service. No integrity. Keep your family safe by using a different company.

We had a great experience working with our sales professional, Matt Morgan of Baldwin Heating & Cooling. Matt was very friendly, knowledgeable, & professional explaining the great features of the Trane XV20i 4 ton outside compressor and Tam9 variable speed inside air handler. We looked at the energy savings and 10 yr. warranty and felt this HVAC system was not only a necessity for us living here in south alabama, but an investment in our home.

Energy savings also was a big influence in our decision. The install team members, Richard Ellis, Mr. John, and Jaye (LNU) were professional, efficient, cleaned up after the install and were very concerned about getting the job done right. We even had a visit from the regional sales rep. from B'ham to make sure we were pleased with our choice and to make sure the install was going correctly.

All things considered, we are extremely satisfied with our choice in selecting Baldwin Heating & Cooling and the Trane HVAC heating/cooling system. The XL850 programmable thermostat is pretty cool, too.

I have been with this company for a few years since moving to Alabama and have been extremely pleased! Neil's is very professional, friendly and is great at his job- always going above and beyond to help in keeping my Heating/Air products up to date! Would not use any other Company! Baldwin Heat/ Air is the Best!

Had 24K generator installed several weeks ago. BHAVAC came to install cellular monitoring device Friday. As usual service was prompt and professional. Anthony, the tech, was great and did a fantastic job.

Had my generator installed today. Ryan, Clay, and Jermichael were professional, friendly and knowledgeable. Hope Baldwin knows they have a great team with these guys!

Technician was on time, worked efficiently, did a thorough job, polite, and left no mess. I would recommend them for any HVAC work. Service: AC maintenance

The service technician was excellent and found the problem which was wiring that was installed wrong causing fuses to blow. The wiring was corrected and the problem was solved. Baldwin heat and air is everything in a company I was told by people who referred me to them. Services: HVAC repair, AC repair

John & Justin were professional, knowledgeable, friendly and got the job done the first time. Always respectful and truly focus on customer service. Service: HVAC maintenance

Very professional and explained all issues. Offered realistic insights in to problems and gave great alternatives dealing with them.

Your installers did an excellent job putting in our full house generator. They finished by making sure everything was orderly and cleaned up. Very impressed Thank you. Service: Installation

Great job from the installation crew! My Generac generator has been back ordered since January and now it's in and I am a happy camper! They did a wonderful job and were a joy to work with!

Ryan, Jacob and Sam the electrician were very knowledgeable, hard working and professional. They installed our Generac and were very polite and efficient. Couldn't ask for better folks! Service: Installation

I bought a Generac whole home generator from them. They were always easy to contact. It was installed on September 13, 2021. They did a great job, and finished the install in a timely manner. It was a very organized, and smooth install. There install personnel we're friendly and answered all my questions. They also did a good job on the cleanup. I would highly recommend Baldwin H & A.

The service technician was prompt and on-time, courteous, and efficient. thank you JOHNNY you are a shining star in a world of dreary duds. Thanks for a terrific experience.

Great job on installing new AC! The guys were very polite and professional. The work was completed in one day. We are very pleased with the work completed and competitive pricing! Service: AC installation

They were here super fast, in a pinch! He got our A/C up and running quick! Thank you so much! The other places wouldn't call back and I thought we'd have to go all night in this awful heat. Life saver! Service: AC maintenance

Super great service! The technician was even 20 minutes early. He got us up and running quickly-Thanks Russell!

Very efficient and courteous. Explained the process and gave some great tips on how to keep things running smoothly. Thanks Johnny!

We were extremely pleased with all aspects of our experience. Everyone was courteous and helpful. They called to set up an appointment and came at the agreed time. The workers were efficient and explained the operation and what I needed to report to them if there were any changes. I would definitely recommend this company. We have felt secure knowing our Generac was there for emergency power.

We have been with Baldwin Heating and Air for over twenty years and have always received excellent service with our heating and air conditioning service. The technicians are helpful and knowledgeable as well as courteous. Thanks for many years of great service.

We had a very bad experience with a generator maintenance company here for my Mom in Baldwin County, AL. We found Baldwin Heating and AC and this team has been light a day of sunshine shining on the world. Their team is professional, they care, they are prompt and they are knowledgeable on water cooled Generac Generators. One tech came out to do an Initial inspection/visit and was honest saying he didn't have the knowledge needed to answer the problem on the generator and he's get someone out with that knowledge because he didn't want to charge us monies for things he didn't know.

The following tech came out and serviced the generator and treated it as our maintenance call. If you need generator support these are the guys. Will definitely be using them for other heating/AC work in the future. They are awesome