Norquist Tenney Air Conditioning & Heating

Our family has been using Thorsen for our house and rental properties for 20ish years. The last few years have been one poor experience after another culminating in an off-putting experience this morning. Little-by-little my like for this company has been deteriorating. With the past few experiences, I've had a rude tech, have asked to be called when they get to or are on their way to our property call without a call, have had to stay on top of our rep to get a large project done, calls to our rep have been "filtered" when asked to talk with him so I can't get thru etc.

This morning the "customer service" lady I was handed off too seemed annoyed to deal with my concern. An exasperated lady told me they'd have to pull someone off a job to attend to what was an immediate problem. I 100% don't expect to have everything dropped for my needs, although having a pleasant, concerned business to call and talk things through with is no longer something I'm finding this company offers.

I know good help is hard to find lately, so I've been trying to give the benefit of the doubt, but at this point and so many unsatisfactory experiences, my thoughts are that I need to try elsewhere for plumbing needs. Regretfully, as I prefer to keep my business local.

We had worked with this company for years. Unfortunately, their customer service and work has declined. We finally found a company that stands by their work.

Thorsen's plumbing sent a man named Cliff with his helper, Daniel to fix the plumbing problem. Cliff is an expert and immediately detected and analyzed the problem. He corrected everything like a pro, so quick and efficient that I was amazed. I appreciate such good service. Ruth W 01/04/22

Thorsen's came highly recommended and I was very impressed with their service. One of the few places that does service on a Rinnai Tankless System. Jonathan explained the process, was courteous and represented Thorsen's in a truly professional manner. The price was very reasonable and I am extremely satisfied. I will recommend them to all my friends and neighbors!

DO NOT USE THIS COMPANY. They are a freaking joke. Our Carrier Cor thermostats upstairs and downstairs gave out a month ago and we had to call these people because they're supposed to be specialists at fixing these newer systems. Not! They sent one guy out who said that the control board was messed up so they had to order a new one but meanwhile he would just hook up the upstairs thermostat until another tech comes out to install it.

The new guy comes out a week later and says that there were wire problems? We tried to contact his boss but I am sure they knew they fucked up so nobody called me back because they werent trying to own up to their faults. the guy ended up installing some cheap thermostat downstairs for us and said that we'd have to call and have another person come out to fix the wire problem. Wtf?

In the end, nothing was fixed! so how are they gonna try and collect when the job wasnt even done at all?!? they are literally a waste of money! I found someone who is much more reliable and knowledgeable! Screw these people!

I've been a Thorsen's customer for years, even before I was a home owner. I called to schedule and was told the maintenance is not 67.00 that it would be 75.00. Ok. Then because they weren't going to have anyone in Denair area (5 miles from business) on Friday they would have to charge me mileage fee. You may want to rethink using Thorsen/Norquist as being a customer for 20 plus yrs and another 10 yrs from apartment management doesn't seem to matter.

Only the upcharges. Thorsens use to be great! By the way, I wasn't having an issue just doing a maintenance of AC unit. Any ideas who is in customer care and servicing business?

We've relied on Norquist (now Thorsens-Norquist) on and off for years. We do the biannual servicing for our air conditioner and heating units. Technicians are friendly and professional. Price is reasonable. They are quick and efficient and keep our old units working nicely. Thank you!

Thank You Gabe Miranda and crew.knowledge and professionalism!.got us out of a big bind.fixing other service peoples mistakes.stayed on it until the issues were resolved!

This company as been outstanding in customer service for so many years. The General Manager is kind and respectable. He always goes the extra mile to take care of his customers, even one on one himself. As a recent renter dealing with a not so pleasant property management company, Thorsens has ALWAYS helped me, the little tenant in the mix of things. Thank you Thorsen's! A+ company that I will use for years.

Not an honest business. Paid for a new unit install and over 3 years, were out to service at least 6 times with further investment with every visit. They were out again in May and by June, not working. Called another local HVAC provider who showed us that the unit was incompatible and most likely used upon install. I tried to speak with Thorsens and try to make it right, management wouldn't take my calls. Gabe called me back the following day and offered to come make the repair at another $5k.

There are BETTER providers. Avoid this business REPLY to Owner - I DID try to contact your office. I attempted to work with your business for 3 YEARS to fix your install. I tried to reach a manager for more than a week to try to resolve this year. Your staff was well trained to reroute customers and an indication of common practice. I feel 100% taken advantage of and I'm angry about it. So don't even pretend you care about your customers. I called another provider and our home has never been so well controlled.

Very expensive. They will only make an estimate and when job is completed they will not give you a breakdown of parts and labor. Bill was exactly the estimate.

I had a repair person come out once and the service was great. However the reception desk lady was not attentive and rude.

I was in a bind on a very hot day. I called around for prices and availability. Bottom line Thorsen's came out and got the job done for a great price. The service technician was extremely helpful and explained everything he was doing. Within a hour my AC was humming right along. I would recommend them and will call again if needed.

I called on Sunday and received a return call Monday morning and had a plumbing tech here Tuesday morning. The tech had a well stocked van and knew exactly what was needed to make a timely repair. The price was fair and the value I received was top notch! The Tech's name is Alex and he is a great service plumber! Larry

Had warranty issue on an AO Smith. They had excellent service, fast, reliable, no hassle, and Alex was awesome! They'll receive my next call when I have an issue. Thank you!

They do not stand behind their guarantee. We had a new unit installed and they came out no less than 6 times over 3 summers trying to get it to work. This summer I can't get them to even return my call. We are DONE with Thorsen's-Norquist and calling a competent business.

7/8/2020 I want to Thank Josh, Gabe, and Rachel for all there help with my AC issue. They all went Far and Above there jobs. The Customer Service, was fantastic, and making sure my AC was taken care of was phenomenal. Josh was so kind, considerate, and just plan helpful, Gabe when he was here was so great, he was very informative, kind, and. made sure everything worked properly.

And Rachel would always take my calls with no matter what. At times am sure people get frustrated, but she always kept her cool, and was always helpful and kind. The Total Service, and effort was wonderful, and during these crazy times, it was a breath of fresh air. Thank you all so much, words can't express how much I appreciate all your hard work. A grateful customer forever.

We had our main line sewer plug up on Halloween night, I was not able to clear it with the tools I had so I called Thorsen's after hours answering service. They dispatched Luis who immediately called us back, ,, and arrived in :30 minutes! The clog was under the street and with the electric snake wasn't able to push through, ,, due to his persistence to getting this fixed for us, whatever it was finally broke loose and whalah! Flushing toilets again! All done in under an hour. Super nice guy! Great service! Affordable price!

I typically use Thorsen's-Norquist for heating and a/c but will use them for plumbing now too. Always good service. Thorough work. Livable rates.

Thorsen's to the rescue again! First super hot day of summer and a part went out on one of our units. Luckily, our regular service tech, Jarrett, was able to come over last minute. He knew exactly what the issue was and how to fix it. We were back up and running in 20 minutes. Jarrett is always very cautious and courteous when entering our home. He always has a smile on his face. Thanks again Jarrett and Thorsen's!

John and the owners son showed up this morning at 10, it's 7pm and they are still in my driveway as I am typing. To say they did an efficient job is an understatement. They went above and beyond to make sure the job they were facing today in our home was done correctly. They did not stop for lunch which is really bothering me due that I should have made these gentleman a hot meal. Thank you Thorsen's for having excellent employees, I am truly relieved!

Well, here we go again.spent more than $600 less than 2 weeks ago. Unit ran once while the tech was here and one other time. No mention of very recent service call from the office, nor any mention of a discount. Disappointed. They're due out tomorrow around 7am (yay). Fingers crossed it's less than $600 and will actually work, this time.

Thorsen's takes care of the AC Systems for our entire Dealership at Price Ford of Turlock and Craig and his team are always professional and we can count on quality work. With 8 big air conditioners, its great to know you have a quality group of honest people to help keep you cool in the summer. Thanks for all the hard work!

The technicians are very friendly and polite. Ac went out yesterday, called ll and he called to get ac repaired. I missed a call at 5 from one of the girls. She left a message to call back to schedule an appt. I call back no more than 4 mins and the after hours answering service answered the phone. BTW a girl called me at their closing time and didn't even mention it in the message.

Eventually after talking to a couple of girls I was told a tech would call me in 30 mins. Tech actually called around 8pm(several hours later) and wanted to check out my ac some time around 9 since someone else was before me. It was too late, my husband and I were getting our children and ourselves ready for bed so I told the tech I'll call the office in the morning and he can service my ac in the morning.

Call me crazy, but, I thought since I was last yesterday maybe I'll be somewhere on this mornings list. Well, nope, I got a call and was told they can't come out until FRIDAY! Btw It's now Wednesday and It's going to be 100 today but we have to wait until Friday since they're all booked UNLESS I or my ll pays for over time. For the right price they'll come out right away or at least the same day you need services.

It's all about the $ with this company. The girl had the nerve to say "she can't bump me up when she has elderly, people with disabilities etc that have been waiting since last week". But if I pay for over time they'll have no problem bumping me up before the elderly, disabled etc. Lol

Had to both plumbing work and my heat pump checked. Ryan was great my problem was a little complicated and he had to come back twice no complaints from me. Professional and friendly can't beat that. Jason also did a great job even answered a couple other questions my husband had about plumbing and was super helpful. Will definitely use them again

Thorsen's installed all the HVAC when home was built in 2003 and have been my HVAC team since then, excellent, excellent service; always send same person which is nice cause he knows my home and we know him (Jarrett). Very pleasant and professional!

I have worked with Thorsen's Air Conditioning, Heating and Plumbing for a few years now. They are a very professional company. All the sales people and technicians there is very knowledgeable and friendly. I would recommend them to anybody.

We have always been pleased with this business since several years ago they installed a new heating @ cooling system at a fair price. Recently, we called them about a stopped up drain of the A/C. They sent out a very nice young man who fixed the problem in short order.

They did send the estimate after I wrote the 8/18 review. It was pretty late. At least they're trying. I don't think this estimate was done particularly well OR maybe they don't give their employees the tools to do their job well. As others have said, the phone people tend to transfer calls to voice mail, so it can be frustrating to deal with them.

I still think Thorsen selects the customers that they want to serve well and blows off others. Our plumbing job is not a small one, and they could make some good money from us, but I guess we don't fall into the group that they want to serve, if you know what I mean.

Super honest business! I hired them to clean my air ducts but when they looked at them, they said only the intake needed cleaning! They listened to my concerns about allergies, dust, and asthma and performed what my system needed without trying to perform unnecessary and costly extras! I highly recommend these guys!

Fast, professional and friendly service! I wouldn't hesitate to use them again!

My family has been using Thorsen's for years. They're always professional and friendly. Their techs know their stuff and their prices are reasonable for what you get. They also have this buyback guarantee. You get to try the unit out for 365 days and if you don't like it, they'll buy it back. WHAT THE HECK!?! Who does that?! Just awesome!

Thorsen's does great work. They service my office HVAC. When my air conditioner went out this summer, it was replaced in a timely manner. The front desk ladies are always kind on the phone. They did a good job with updates and the technicians are always friendly. I recommend their services and trust their work.

Horrible customer service! We've been with thorsens for years, and I will say two weeks later I get a phone call concerning my broken air conditioner just doesn't cut it. It sure is hard to find a business now days to just return a phone call. Your customers are the back bone of your business, and you loose them and soon you find yourself out of business. Me and my family will be taking our business else where.

I had Thorsen's come to my residence twice this summer. They were on time, very polite and they were very careful to wear booties over their shoes so my floor stayed clean. I had them clean my dryer vent which saved me 20 minutes per load of drying time. They also cleaned my air conditioner & heating ducts. Made a huge difference! Thank you Thorsen's

Thank you Thorsen's for the outstanding service! We were experiencing issues with our refrigerator, and needed some expert advice. We were getting ready to go out of town, and didn't want to come home to find out it had expired; The technician did an evaluation, and immediately found the issue, and for a small fee replaced the part, and we were so relieved! Thank you!

I called Thorsen's when my year old water heater quit working (they did not put it in but I didn't want to use the plumber who had installed it). The repairs were reasonable, prompt, and professional. They also worked with the manufacturer and got the needed part(s) covered via warranty. I highly recommend their plumbing services.