Bon Air Services

I can not believe how awesome this all turned out. My AC went out last night. I called this morning, spoke to a very nice man and he said someone was in the area and could be at my house in next few hours.! This does not happen in Dallas in the summertime. Preston came out and was so nice and professional. He was right to the point, knew what was wrong, replaced the part, washed down our AC unit, checked everything on the unit in the attic and was done. AC back on and all is wonderful in the world.

I truly thankful for their kindness and professionalism. I will definitely refer them to everyone I know and already have them under "favorites " on my phone! Thank you, thank you, thank you!

We used them at both at our place of business and personal residence. It all seem very professional from the scheduling to the appointment, to the arrival of the tech with advance phone call. Our business got the first appointment, the following day was at our home. So we selected the A/C system maintenance service for both our business and home, before the summer heat kicks in.

I was only present during my home appointment but Im sure it wasn't any different at our business. Well for a A/C maintenance service call you would think you would get more than just a coil clean and drain flush. Not even a pair of cheap air filter came with the A/C maintenance service call? If you want filter you have to upgrade your service buy $100 and gets you two yearling visits and filters.

While the tech was CLEANING my two units in the attic upstairs, I went to home depot for 2 air filters, and while checking out at home depot I get a call from my wife saying the tech need to speak with me. It was at this time the tech tells me my capacitor need replacing. One is bad and the other is half way there. I thought for a second and agreed, change them. on my way home i was thinking, the tech cleaned two units in the attic walked downstair and got his gages from his truck and walk over to the units and checked them all in 30mins?

Two capacitor and $400 dollar more to the $200 cleaning. maintenance cost, no filters. So now that the A/C units are running a optimal capacity the tech tells me, you are low on coolant which mean you have a leak. And if you purchase 2lb/$200 worth of coolant I can conduct a leak detection at no cost? WHAT! No cost! So I ask, isn't that part of maintenance to check for leaks, and obviously the answer was NO.

And why did it have to be 2lbs, why not one? After the leak was found in one of the coils that the tech initially cleaned, in form of a rust spot. I thought to myself, this guy didn't clean my coil right, he left rust on them. Well after this experience I want to thank Bon Air for teaching me the real meaning of the word maintenance' means wash or clean.

And Alex, the Customer service manager, how he made it very clean that I didnt have to get these service if I didn't want to. And how Bon Air has honestly served the area for 50yrs. I wouldn't know if they are honest or not. I can only speak of my experience. I still dont understand after all this work done on my A/c and the leak found why they couldn't get me a quote in person or over the phone to replace the coil.

They told me I have to make another appointment for that. I hope those 2lbs/$200 dollar of coolant dont evaporate over night. and at our business the unit was fine, but they did leave a $1700 update to do list if i ever want to get done on a perfectly good running system. And Bon employee dont get commissions?

Their tech Ashton was very knowledgeable and presented me with enough information to made an informed decision. I used them for a second opinion as the prior company did not evoke confidence. They arrived on time, were courteous, careful in my home and made all necessary repairs the same day. They are honest and trustworthy and I plan to use them as long as I live in DFW.

We have worked with Bon Air for many years, they kept our old system going even though our master bedroom never got as cold as we would have liked because it is the farthest room away from the air handler. When it came time to replace the system we received several quotes from other AC companies with different designs to solve our warm bedroom issue.

We considered going back to two smaller basic systems. Bon Air returned multiple times to research and design a state of the art system. Most importantly they took the time to explain how the zones and variable speed system would operate. In the end I decided to go with Bon Air due to our long relationship. They installed the new system last December and it operated fine during the heating season.

Now that the weather has warmed up and we are using the AC it is performing great. We are able to control the zones effectively and our master bedroom gets as cold as we want. We really appreciate that the team at Bon Air helped us through the decision process, thanks very much!

My repairman Eric was very very professional and patiently answered all of my questions. The young lady who scheduled my service appointment was also very professional and kind. The repair cost was reasonable. My experience with this company has been very good. The yearly service agreement has given me peace of mind.

We have used Bon Air for many years. They are reliable, thorough, courteous, arrive on time, and just great people. We have had occasions where we arrived home after work, nearing 6:00 PM, and the A/C motor is not working. We called and they sent a person. I can't say they are the least expensive, but I have not felt that they charged too much for their service. For more than 10 years we have subscribed to the twice a year checkup. That has always been a great value for us.

We were very pleased with the service! They showed up early and did such a efficient job! Cody explained everything and took his time and answered all of our questions. Kyle and his team did an amazing job with the install! They kept everything as clean as possible. And they cleaned everything up so well! I would recommend them to anyone. We have been extremely pleased with there work!

Bon Air Service sent someone out within a couple of hours of getting our repair ticket. Eric was our tech. Very respectful and nice guy. He had it diagnosed in just under 30 minutes, told me what was wrong and had it fixed very quickly. He even had the parts with him. Kudos for being so knowledgable and prepared! I'd definitely call them again and request Eric!

Bon Air Service Co., owned and operated by Martin Caballero, provide honest and excellent work. We have invested in their semi-annual maintenance program where they come out twice a year and perform service on our AC and heating units. We see this as an investment as it is worth it to us. Last month, Devin Rivera was the technician assigned to service our furnace unit.

His knowledge as well as his professionalism were second to none. Upon his inspection, he discovered an issue that we would have totally missed. For those questioning his honesty, he provided pictures and explained exactly what his concern was. After further discussion, we approved the repair/replacement, and now, we are good to go for the winter season.as long as the power-grid doesn't fail.