Benchmark Service

I can't say enough how much I appreciate the attention I received. There was not a question they couldn't answer. A testament to the kindness of down home people easing your fears when making a purchase that large. I wish there were more businesses out there that delivered above and beyond on the promises made, like these people did. I highly recommend them, only wishing they did plumbing and carpentry as well!

I reached out to Tony, who is a plumber I used in the past. He is now working for Benchmark, so right off the bat, I had full trust in them. Luke came out and inspected my AC and said I needed a new one. He went into the attic and pointed out why it died. The ductwork installed by the builder was not up to his standards, so he put in a request for a new AC and ductwork. Luke was very knowledgeable and I respected and appreciated his transparency and diagnosis.

After giving me the quote, Luke set me up with a zero percent financing payment plan for 18 months. That was very helpful as this is a pretty big ticket project. I say that, but compared to other prices I've been given, this was the most economical. Four days later, Ryan and Michael came in to install the new AC and ductwork. These guys were kind and cleaned up everything along the way. Ryan was very responsive to my questions and told me what he was doing during the process.

It was raining the whole day, so they made sure they wore shoe coverings not to track mud in my house. Both he and Michael were very respectful and professional. They were all very knowledgeable and they did a fantastic job. Oh. and the AC is so quiet and the temperature in my house decreased a couple of degrees within minutes of turning it on. Ryan was going back and forth to adjust the output to his satisfaction and they didn't leave until it met his approval. I highly recommend this company to anyone looking for HVAC services. 5 stars and two thumbs up.

From the beginning to end this company is first rate. The proposal for central air and new furnace was well explained, with various options. Upon obtaining other bids, I chose this company, I found their service to be very professional, courteous and done all in one day. The crew were a great team, always answering questions and explaining the details of the install. I was extremely pleased and will highly recommend Benchmark Heating & Cooling to anyone seeking any of their services.

Jack and his crew did a fantastic job replacing the A/C units and gas furnaces at my townhome with all-electric Mitsubishi air-source heat pumps. We used all of the existing ductwork and love the new equipment - super efficient and improved comfort. I would highly recommend Benchmark Service if you're looking to simplify and go all-electric for heating / cooling, plus want a responsive business owner and team.

Excellent team. They did an excellent job on our Mitsubishi mini-split system install. Fair pricing. We would highly recommend Benchmark Service without hesitation.

Jack and his son William installed 5 Mitsubishi ductless wall units in our home last year, and we couldn't be happier with the outcome! Not only did they do an amazing job of install, with tons of attention to detail, but the respect they showed for our home and the quality of work is beyond compare. Just this past week we had them back out to install an exhaust fan in our master bath, and once again they proved they are the best in town at what they do; no wonder they are currently the only Mitsubishi Diamond contractor in Dallas. We highly recommend Jack and his crew!

Jack and his crew came out and installed a Mitsubishi wall unit for our master bedroom. They were very professional and treated my home with so much care. Couldn't even tell they were here until you looked at the new unit. What a great company and crew. I will be recommending them to all my friends, family and anyone who needs a heating and cooling expert.

I was very impressed with my interaction with Jack from the beginning. He was confident in his experience but never pushy or high pressure. He and his sons came and easily installed my Mitsubishi mini split ductless unit in our garage in less than a few hours. You can tell they have done this hundreds of times before. They also did it for less than 2 other quotes I received.

They were polite and cleaned up and they were on their way. My AC/Heater in the garage works great and is so quiet! So glad I chose this very quiet Mitsubishi brand model, and Mitsubishi was who recommended Jack as an expert installer in the DFW area. Jack even patiently taught me how to program it. Very happy with Benchmark Services.

My AC works better than new. Jack fixed a poor install and even poorer maintenance by another HVAC company. They were polite. efficient and personable. Number one in my book. Highest recommendations for Benchmark Service. As a side note: Avoid JRV Heating and Cooling. They screwed up on install and on maintenance.

Jack and his team do outstanding work! We are really enjoying our new mini split AC system for our garage. The whole experience was flawless. I had excellent communication with Jack from the start, and I really appreciated the upfront and very competitive pricing. On install day, he and his team were prompt and very professional. All of the wiring work and drainage setup was top notch. Jack has an eye for the details and made sure his guys kept everything tidy. If you are looking for an AC system, Benchmark Service really delivers a superb experience! Can't recommend enough. Thank you!

Jack, along with his son and nephew, recently installed a Mitsubishi ductless unit in my home recording studio and I couldn't be more satisfied with both the product and their service. They were incredibly knowledgeable and their work was impeccable. I called multiple other local HVAC services and none would even return my calls, however I'm so lucky they didn't because it led me to these great people. Installation was done swiftly and properly, and I have no doubt their work will hold up for years to come. They couldn't have been more polite and the degree of their professionalism was of the highest caliber. I couldn't recommend Benchmark Service enough. 11/10

I had trouble keeping my garage cool enough to work in during the Texas summer. I found Benchmark Service via a Yelp search and called. Jack happened to be performing work in my area the same day I called and broke free to visit with me and evaluate my needs and provide a quote / 1st available installation date. I decided to go with Jack and his team and elected to install a Mitsubishi split unit AC & Heating system with the WiFi option. Jack and his team did a fantastic job across all aspects of the job. Additionally, since Jack's team is a Mitsubishi Diamond installer his warranty is expanded to twelve years. I am / was very happy with Jack and his team and would highly recommend them.

Jack is great to work with. Jack came out on a Saturday morning (how many contractors do that?) to give me estimate. Within a half hour he had explained everything to me. He gave full information and answered all my questions. We set a time for the next Tuesday Jack and crew showed up this morning when he said he would be here. He and his crew of 3 young men got to work right away.

It took about 3 hours to install my new ductless unit. They were very neat and tidy. They cleaned up after they were done. Once finished, Jack explained how everything worked and showed me how to use the remote. I am very happy with my new ductless unit! Jack does great work and I highly recommend Benchmark Service. Thanks Jack!

Great service and quality! Jack and team showed up on time to install a ductless unit over the summer in my home office. Very happy with the AC! It's quiet and works perfectly. About 3 months later in the fall I did a small home renovation and the indoor unit had to be moved. I contacted Jack and he showed up same day within an hour to get everything moved so contractors could continue with their job. Ended up saving me time and money on renovation so crew could continue working. I would recommend Jack and his team to anyone. They have a great product/pricing, are very courteous, do quality work and show up on time.

Jack is wonderful! We had his team install a ductless mini-split system in our bonus room. After he did such a wonderful job on that project, we discovered a big problem with our traditional AC unit that cools the entire house. Jack & his team replaced this unit with a new traditional unit. It was blazing hot in our attic, but they still completed the job quickly (one day!) & left the area clean. Highly recommend using them for any of your HVAC needs!

Jack and his team are professional and work at fair price. They go the extra mile. They are conscientious, clean, and made their deadline. I would be happy to hire them again.

Cannot recommend Benchmark highly enough. We had them replace a ducted upstairs unit with a ductless and then reduct part of the downstairs. Both jobs were done quickly and correctly at a very fair price.

Jack and William clearly know what they are doing. They were able to install a 3/4 ton Mitsubishi Heat pump in my home office in about 4 hours flat. I have a 12x12 room on the corner of my house that is used for my office (I work from home 80% of the time). I have multiple computers, which make the room warm all year round, especially during the summer.

During the work day I would have to run my entire house AC in order to just cool my office down. Between AC cycles of my old system, my office would warm up faster than the rest of the house. This caused me to run the system more in order to feel comfortable. My 1960's house has poor duct insulation, so it was very inefficient to run my entire house AC just to cool my office.

Now instead of running my 12 SEER central AC system for my 2300 sqft house during my work day, I can run the 30.5 SEER mini split to heat and cool my office. This should save me some serious money and keep me more comfortable during the extreme summer and winter temperatures. His prices were in line with other dealer's quotes but he includes a 12 year warranty because he is a diamond dealer with Mitsubishi, which is a huge plus (standard warranties are 7 years).

This unit is perfect for my needs and was well worth the money in my opinion. He told me that he installs and services mini-split systems almost exclusively and he clearly knows his product and how they work. They let me watch over their shoulder the entire time because the curious side of me wanted to know how everything worked. He could answer every question I threw at him with confidence. It's clear that these systems have to be installed just right and I have no doubt that Jack could do it blindfolded. Jack clearly has the know-how about building science and how HVAC needs to be properly designed to keep people comfortable.

I mentioned a youtube channel for a builder in Austin who also has a passion about proper building science and proper HVAC. Jack immediately knew who I was talking about and stated that he has watched the builder's youtube channel too and agreed with much of what the builder talks about. The inverter compressor is very impressive because it doesnt turn on and off like a traditional AC system.

It changes the compressor speed based on the demand, which keeps the room at a comfortable temperature all of the time while using a fraction of the energy of a traditional system. I have an energy monitor on my house and the new AC uses between 75-200 watts to keep my office maintained at 75 degrees. Even if I bump the temperature as low as it can go, I can only get it to consume 750 watts! On top of all of that, you barely know this system is running because of how quiet it is (even the outdoor unit barely makes noise at its highest speed).