Mr Erwin

We were fairly new to San Antonio when we decided to replace our 17-yr old A/C system before the summer. We looked at the referral list in our community, and found so many positive recent reviews for Mr. Erwin, who, as it happened, had installed the systems when our homes were built. We got several bids. Mr. Erwin wasn't the cheapest (the one cheaper than Mr. Erwin was so low it scared us), but Butch (one of the owners) came out with the as-built drawings, and discussed options with us showing us on the drawings how it would be done. (We wanted to change the system slightly because our bedroom was at the end of the line currently and wouldn't cool down at night.) Butch scheduled the work and it went off right on schedule.

We loved having cool air at night to sleep! The workmen from Mr. Erwin were all friendly, professional, and clearly dedicated to their work. We're so glad we used Mr. Erwin! As a post-script, since our system was installed, whenever we've had questions, Butch has always responded promptly, even to answer our questions about programming the thermostat! We can't recommend Mr. Erwin too enthusiastically!

I have used this company for a number of years. Outstanding service, extremely professional, knowledgeable and friendly staff that are always punctual. I highly recommend this local family owned business for all of your A/C needs.

I'm a new customer with Mr Erwin. First two visits early this year (2019) for a/c service were excellent. Marcello is the Service Tech who came out on those calls. He was very courteous, thorough and professional. No bs, no games, no attitude. Just hard, thorough work and most importantly, he was honest about all details. Today (12/3/2019), Guadalupe was the Service Tech who came out to do a winter checkup on my heating system. Lupe went above and beyond while servicing my heating system.

He noticed that I have a 2-stage system, but for whatever reason, it was only wired for single stage. He made a minor modification that switched it over from single to double stage. He advised that I could have it easily changed back to single stage if I felt that the temp was too high. I appreciate that he took the initiative to do this, even though it wasn't part of the checkup.

Now THAT is excellent customer service. Upon completion of visit, Lupe explained exactly what he had done, including using a remote camera to inspect heating coil. This is the type of service that will keep me loyal to this company. Mr Erwin A/C & Heating has exceeded my expectations during each call. My HVAC system is in tip top condition thanks to them. I highly recommend this company for any heating or a/c issues that you may have. They are top notch and their prices are fair.

Great fast and friendly service technician named Andrew found the problem and got the heat back on quickly. Called them at 1 pm, they gave me arrival window btw 3 and 4, and had it working by 4:15 pm. Seems like a good, honest company and I will continue to give them my business.

Bought a $15,000 a/c unit from Mr. Erwin. Very helpful with financing and installation. All good, right? Came home first night. Massive water leak ruined ceiling. Called every number for Mr. Erwin. No answer. No callback. Eventually reached them during business hours. Turns out they installed drip pan incorrectly. (Eventually) paid for the ceiling repair.

They pointed out to me that the secondary drain line was improperly installed. Said they would come correct it. Gave me their (owners) cell numbers in case of future problems. Later on, we had problems in the middle of the night. Called every number they gave me, including the "owners" cell number. No response. Paid another company to fix the problem. Never had heard from Mr. Erwin about that promise to fix the secondary drain line. My recommendation: call someone else.

Having used Mr. Erwin for eleven years since they installed the HVAC in our new home, they have truly impressed us again with their expertise, responsiveness, courtesy and reliability. Late yesterday afternoon, my wife noted that one of the drain pipes above our front door was dripping a fair amount of water. We know that water from these pipes is either from the water heater or the air conditioner, and that a faulty unit may be overflowing.

Immediate action is necessary to prevent potential ceiling collapse due to water saturation. I immediately ruled out the new water heater, but saw the secondary drain pan with water under the air conditioner. Just before closing time, I called Mr. Erwin's office. Michael guided me through a quick discussion of how the drain works, then referred me to Mike, a technical manager.

Hearing the symptoms, Mike assured me that water flowing over onto the ceiling sheetrock was a low possibility and told me what to do until they could divert a technician from another job to our house the next morning. Scott arrived the next morning and immediately identified that the issue was a plumbing problem and not the air conditioner. He explained to me how drain pipes converge, and symptoms of the problem can arise in various places.

In this case, the bathroom sink wouldn't drain. Scott proposed that before we call a plumber, we try to unclog the drains by pouring concentrated solvents down the sink. After more than an hour, the problem resolved. Scott advised that the rarely used sink can grow mold and other materials that can stop the water flow. Above and beyond, Scott provided us with a new filter for our AC and gave me the locations of retailers of this expensive filter nearby since our original source way across town has closed its operation. Scott's, Mike's and Michael's professionalism and patience reflect the overall experience we've had with every service call with Mr. Erwin. It came as no surprise to find that Scott is a First Sergeant with his Army Reserve unit, and that he has deployed multiple times overseas. Thanks Guys! Mike W.

One of the best contractors I have ever dealt with. We had them redo the entire A/C system in our house a few years back. We got many quotes, and Mr. Erwin was the best by far. All of the workers were very professional and friendly, and they did a great job. We were so impressed that we have kept them on a service contract and have recommended them to all of our friends and neighbors.

We have used Mr Erwin for more than 30 years. This company is the epitome of excellence. Their personnel are courteous and professional. Today they came to our house for a service call. And, as always they did not leave until the situation was diagnosed and resolved to the upmost satisfaction. Truly a company with great work ethic. We just can not say enough about this family owned company. You will always get the best from them.

We used another air conditioner company earlier this year and all they wanted to do was sell us another unit. They also charged us a fortune ($500+) and the a/c is still not working. Santos from Mr. Erwin came out and fixed a minor issue that should have been done by the other company. It is nice to know there are still companies like Mr. Erwin that can be trusted to provide good and affordable service!

We have used Mr. Erwin for many years and have always received the very best of service at a reasonable price. We located him by the recommendation of friends who have also used Mr. Erwin for years. Most of the time the only service needed on our two units has been the usual maintenance that all heating/AC units need to keep them in top operating condition.

Their techs are professional, polite, and obviously interested in doing top quality work. We highly recommend this honest and reliable business, and that's saying a lot in this particular service field.

We had our two units replaced by Mr. Erwin. I wouldn't recomment anyone else! Great crew and a wonderful company that has been in business a long time! Thans Mr. Erwin!