Tuckers Air Conditioning & Heating

The efforts put forth to get our hot water heater replaced, HVAC and geothermal system back up and running were incredible! Sean, Chris and Chris came to do all these services for us and they were so polite, they listened to the long list of issues we've had with our system and got it right the first time, and do a great job cleaning up when they're done!

They even brought equipment to flush the geothermal line after installing the new parts, that was a huge help so we didn't have to call another company to come out and do that! I believe I talked with Meghan on the phone a few times about updates and getting the services scheduled and parts ordered and she was great! Definitely call this company if you have an HVAC system and geothermal - they have staff that are knowledgeable and good with geothermal! Thanks again to everyone involved with this insane, time consuming task, you guys did great!

Tuckers did an excellent job replacing my old water heater and addressing our inlet pressure issue. Of all the 4.5+ places I contacted, they provided a concise estimate and came out to assess and replace it in quick time. They have great customer service (Becca) and the techs are very professional. Do not hesitate to have them come out, very happy to have a USA service plan with them.

During an earlier scheduled, seasonal cooling system check tech determined capacitor in outside unit was under-performing. He explained continued use of the component could lead to other components working harder and leading to their early failure. Was provided replacement options with varying warranty length (and price). Tech returned to install part, completing work quickly and checked performance afterward. Very pleased with service, with tech being very cordial.

Cole was very nice and helpful. He put on the booties in my house and wore a mask (although I am so over masks - it WOULD NOT bother me if you all stop wearing them). He also recommended we should spray out the fins about August to keep clean for longer life of outside unit. I appreciate the info of things we could do in between maintenance visits. Thank you Nita Lawson

They are always very responsive and show up on time. Their technicians are professional and I feel like they care about their quality service. I had switched from another provider that I had for years after poor quality and have been happy at Tuckers. They are a bit higher priced but their service is quality and worth it for me. Services: HVAC system maintenance, A/C system maintenance

This company deceived us and said they could put a new HVAC unit in while making it look nice. Instead, they installed an ugly pipe system in our ceiling that's completely visible. It failed the first building inspection so they put more wood 2x4s around it and made it look even worse. I would recommend literally anyone but this company. Not to mention they didn't take any safety precautions around my family. Now we spend a bunch of money to have an ugly pipe system in our ceiling. Horrible.

Tuckers replaced our HVAC system. From the first call through the installation and follow up, the people at Tuckers were first rate. The people in the office were responsive, the pre-installation check let us know everything that would be done, they guys that did the installation did a great job and worked cleanly and the follow up after the job couldn't have been better. As tough (and expensive) as having to replace your HVAC system can be, Tuckers made it a seamless process. Thank you.

My water heater stopped working, and I knew it was in need of replacement due to its age. It failed on a very cold day, and Tucker's was immediately responsive and moved me up on their priority list. I got an estimate within a few hours, and they installed a new water heater the next day. The equipment is high quality, and Gene replaced all of my PVC fittings with copper. Gene was extremely professional and knowledgeable at all stages of the process, and he did an outstanding job. I couldn't be happier.

The faucet in my shower was leaking. Even thought it took three trips to get it fixed, Gene did a great job. First the faucet was frozen in place because of my high calcium content in my water. Gene had me get some CLR cleaner & spray the faucet every over day for a while. When he came back, the faucet came apart & we discovered that the new part had to be ordered in. The part came in less than three days later & now I am back in business. Gene was helpful & professional thru the entire ordeal.

I used Tucker's for the first time per a friend's referral and was very satisfied. I got the appointment at the desired time. I signed up for membership which helped reduce price already in the first visit. The technician, Kevin, showed up on time and did a professional work, including changing the necessary part in the outside unit. Thank you so much

Kevin with Tucker's was extremely friendly and answered all questions we had thoroughly. Services: Heating maintenance, AC maintenance, HVAC maintenance

The technician was excellent, professional and very friendly. Enjoyed having him here Services: Ductless heating and AC services, Heating maintenance

Tuckers has been a great service provider, we've hired them for installation, maintenance, and repairs. While we've been happy with their staff in general, lately Jesus Santana has been on our last two calls and he is particularly courteous, diligent, and professional. We highly recommend Tuckers! Services: Heating system installation, Heating system repair, AC installation, HVAC repair, Boiler installation, Heating maintenance, AC maintenance, AC repair, HVAC maintenance

Great company. Always responsive and stands behind the products they sell and install. Their techs are friendly and easy to talk to and explain when I ask questions. Services: Heating maintenance, HVAC maintenance

Jonah cleaned our heating/air conditioning wall unit. He did an amazingly thorough job of it. It looks like new and of course will run better for the cleaning. He was so pleasant and professional. He has done routine checks also and does a very good job, explaining exactly what he is doing. We have used Tuckers Air Conditioning, Heating & Plumbing for a while now and have never been disappointed in the service we have received.

Had a great experience with Tucker's as always. They installed our new system a few years ago and do our annual maintenance. Luis was new to us this year and was excellent. Highly recommend Tucker's

Wonderful technicians and excellent customer service! I cannot recommend highly enough. I would give 10 stars if I could. We had some unique issues and they were incredibly helpful and considerate. Really great to work with! Services: HVAC repair, Tap repair

I first met Jonah when he came to perform the fall/winter HVAC maintenance (including a steam humidifier). Jonah communicated clearly his arrival window and was very professional from start to finish. He was very friendly and provided information about the systems along with recommendations to keep the systems up and running in times of power outage or potential leaks. Jonah's recommendations were met with agreement to install additional equipment to which when he came back, again was very professional and informative on how things worked. Really enjoyed having him work on the units and look forward to having him again in the Spring for Spring/Summer maintenance.

After taking time off of work for an in-home estimate, Tuckers tells us almost a week later that they are too busy to do the work. Unbelievable. A professionally run business would have realized they were too busy and never waisted the customer's time with an in-home estimate, which consumes an entire morning or afternoon when you include the arrival window.

All we wanted was for the our ducts to be sealed with mastic and reinsulated, since a previous contractor failed to seal all the joints. My husband had already done a good part of the project - removing all the fiberglass duct insulation. It's pretty simple. It's a DIY job, just time consuming, and work obligations do not allow us to commit the time. Obviously, there is not a good enough profit margin for Tuckers.

They should have provided the quote, given us a start date, and let us decide if we wanted to accept their proposal. But they didn't even want to bother with a proposal. On a side note, it took them only 45 min to respond to my negative review on Google. It took multiple e-mails and almost a week to respond to my request for the official estimate, which in the end, they never provided.

A little pricey but they did what needed to be done. Called me before they arrived. Arrived early in a 4-hour window (8-12p window; he showed up at 8:15a). Fixed a leak in our humidifier that we paid another company to and didn't actually fix. Set-up our Nest thermostat. Was in and out in about 30m. Mike was amazing and responsible during these Covid times (showed up in a face mask and shoe booties). He definitely knew what he was doing and was informative and nice.

Besides the professionalism of their workers and quality utilities servicing, they provide the most ideal customer service you could ever ask for. Always prompt in responding, extremely caring and understanding staff. Genuinely want to do a good job for you and they will! They service our entire building and came very highly recommended. When our air conditioning system started leaking, they came for an initial consultation the same day.

They kept the visits to a minimum, only requiring one additional to inspect it (keeping the service charges down, again thinking of the customer) and then one day to replace it, on which they arrived exactly on time.

Open your eyes. Unfortunately, after their visite an envelope with $3.500.00 that was in my closet, in the shelf under my folded shirts gone /disappeared ( I live in a top floor apartment and to get access to the eric to fix the pipe, they had to my closet in my bedroom ).

We hired Tucker's when we had a copper pipe leak. They did not determine the cause of the leak the night they came out. Cut the drywall in several areas and were wrong about the source of the leak. Came the following day and made the cuts to the drywall even bigger. Don't know why they did this as they already knew the leak was not in that spot.

For being experienced plumbers I was not impressed. Quoted $1200 for repair saying they had to remove a vent pipe etc but actually did not end up doing that at all. Repair took a very short time. They ruined the back of the bathroom vanity and of course do not repair all the drywall they damage. They try to create the impression that they are the best and that the job is much more involved than it really is. I think they are dishonest and intentionally misleading. I will never hire them for plumbing again.

They were fantastic. Came exactly when they said they would. Knowledgeable about system. Danya, the plumbing manager went the extra mile to assist us.

I can't say enough good things about Tucker's. Every time we have any sort of problem they get someone out there immediately. It's almost always the same guy and he's terrific. We also have an annual plan with them, which is great.

Their technicians are terrific! They are polite, knowledgeable and hard working. They also wear shoe covers to protect my carpet, which I always appreciate. I've had a service contract with them for 14 years and it has saved me money on more than one occasion.

Tuckers have come to my house a few times now, most recently for my boiler not working. They were quick to respond, and came out the next day. Caroline (I think that is her name) was very sympathetic to my frustration of not having heat. I had a different HVAC company come out the day before and they replaced the thermocouple but it still wouldn't stay lite. Tuckers sent Drew who is their technician and he was extremely professional, knowledgeable, polite and was able to diagnose the problem and I had heat that day.

My boiler is 50-60 years old and Tuckers have maintained it since 2004. The best part is that they didn't try to cram a new boiler system down my throat (they suggested it because of efficiency) but no hard sale since the one I have still runs. I also found them to be fairly priced. I will continue to call on Tuckers, always a positive experience.

I called Tuckers to get an estimate on my Heating and Cooling system. I could not believe the price that they were quoting for an Amana System. It was just a heat pump system in a townhouse not too complicated. They are trying to push a low grade product at a higher than market price. I found local companies installing name brand equipment for cheaper and I am glad I got multiple bids.

I realize that the employee that came to the house does not set the prices and is doing his job and I would have used them if it not been for the price and grade of product. I was really hoping to use them as they are a local small business and I like to support small business.

I found Tuckers on Yelp and after reading the reviews, decided to give them a try. I had a heating issue on a rental I own and am always skeptical about company's sending techs who want to write up estimates that include a lot more work than is really required. I had called the dispatcher and had discussed ahead of time that if the repairs were less than a certain amount, they should go ahead and do it and not call me for an approval.

I then waited.to get a call.that my repairs would be a lot of $$$s and more than expected. I was pleasantly surprised when I didn't get a call other than a confirmation from my tenant that the heat was back on and the tech performed the service. Got a bill in the mail a few days later identifying the fix, the cost of the repair and the diagnostic charge. Simple, efficient, hassle free. I will definitely use them again, they have earned my trust.

Tuckers HVAC and Amana products are both horrible. We just had our system inspected on 8/22 and "everything look(ed) great." We have had the system for 3 years and a major component has needed to be replaced in 2 of those years. We have needed fix after fix after fix. The furnace was wired wrong. The humidifier "isn't talking with the system." Motherboards have been replaced.

The surge protector they installed on the compressor "may blow up on you" (this one was from my inspection on 8/22/16). My wife and I have probably missed over 10 days of work so they can fix the mess they installed in the first place. Oh, and the $230/year warranty. They would have replaced the "blow up" surge protector for $30. A faulty part they installed 3 years ago and they won't just fix it when I am paying for a warranty. My wife and I are beyond disappointed.

Do not use this service if you want to get a fair price for what services you are getting. We needed to replace some freon in our air conditioning and ended up getting charged $700 by the contractor that showed up and replaced a small amount of freon in our AC System. When pressed to justify these exorbitant costs, the manager adjusted the price. This is a dishonest practice and we will not be trusting Tuckers HVAC in the future if their contractors continue to behave abhorrently.

This review is specific to HVAC repair. Our AC system was not blowing out any cold air and we thought we'd need to replace the entire system. We initially called FH Furr to come do a diagnostic. They eventually determined that a part in our system was broken and that it would cost several thousand dollars to repair. Because our system was so old, they recommended a full replacement.

We decided to get a second opinion with Tuckers. They were able to arrive that same day. I told the technician the initial diagnostic from FH Furr. He than ran his own diagnostic and learned that it was not a broken part in our AC system but our thermostat was broken. He replaced our thermostat during the same visit. We now have functioning air-conditioning and didn't have to spend thousands upon thousands to replace it. At the end of the day they were able to repair my AC system correctly and left me with working AC. The cherry on top is that they are less expensive than FH Furr.

Update on my plumbing review of 12/9/16. After a discussion with the owner, Ken Tucker, he admitted that they had fallen short on the plumbing service and agreed to refund the fee for their service contract. Nobody's perfect, but I consider this the mark of a responsible company. I would still recommend them for their HVAC service, which has been consistently good.

Date of service: Oct. 2015: We hired Tuckers A/C Heating & Plumbing for a large, 3-system job in our home (1st floor, 2nd floor and sunroom). The net result was terrific and we highly recommend Tuckers. Our existing systems were still working, but more than 22 years old, extremely noisy, inefficient and expensive on the electric bill. We feared for being stuck in a bad position this winter.

If you have ever been without heat in the dead of winter, or AC in peak summer, you know there is nothing like having the peace of mind that you and your family will be comfortable despite the elements outside. We love our new, highly efficient and quiet systems! Feels great! Special thanks to the main team Terry King, Lead Install Tech and Chris Sklencar, Install Tech and support team Justin Clipper, Plumber, Tom Suryadeth, Supervisor and Chris Fraley, Install Manager for an outstanding job installing 3 new Daikin HVAC systems.

It was not an easy job! They are true pros who did the right thing, and gave extra effort to fix previous problems in our home (difficult situations in the attic and sunroom subfloor). We appreciate their attention to detail, professionalism, and care for our home. Thanks to Morgan Ward, our Tuckers Comfort Consultant, who worked within our budget and particular needs and made it all work; she made it effortless for us and acted as concierge for our $3,750 in BGE rebates.

Everyone we interacted with at Tuckers has been a pleasure to work with and we will continue to use their services. With the three jobs, all completed within 7 days, there were several important details, change requests and punch list items to address, and all were done and buttoned up. Finally, the Daikin warranty and Tuckers included servicing plan are second to none. Super job! On a 0-10 scale, we give them nothing less than a "10".

My furnace was acting up so I called a couple of companies to get estimates. Tuckers estimator went through all my options and after getting two other estimates I decided to go with them. This company is amazing to work with. I was also able to get a 15 year warranty.

Great service! Tuckers responded quickly to getting an air-conditioning unit fixed, so that my clients could go forward with the sale of the property. Once they arrived at the property, there was a problem with access. They waited for me to arrive. They promptly fixed the unit and I paid less than what I anticipated. I look forward to using them again.

I'm going to attach the letter I sent to Tuckers at the bottom of this review but in short: When coming out to fix our air conditioning their technician broke our furnace main board and then left us to fix it under warranty by calling up another contractor. I would not recommend this company. ------------------------------------------------------------------------------------------------- Original letter we sent to Tuckers: ----------------------------------------------------------------------------------------------- We called you out to service our Air Conditioning unit because it was not working.

When we called you Thursday, July 25th, morning our furnace was working, and when we attempted to turn on our A/C unit it would make a clicking sound and the fan would advance a tiny bit. Your technician came out, diagnosed the issue as a bad contactor and replaced it. During the time your technician was present the furnace stopped working. Your technician claimed the circuit board was broken.

He said that since the furnace was under warranty that we should call the original installer (another HVAC company) and they would likely replace the board for free. We were charged $39 for a service call diagnosis and $277 for a new contactor and despite paying $336 we were left in a worse spot than when your technician arrived. At the advice of your technician we called up (another HVAC company) to repair the furnace's circuit board under warranty. (another HVAC company) 's tech came out he determined that the board on our unit was fried due to wires inappropriately hooked up out at the transformer where your technician had worked.

They replaced the furnace board under warranty and the AC started working. At this point on Friday, July 26th, around noon, I received a call from a Tucker's parts supervisor (whose name I did not write down), I told him that (another HVAC company) was replacing the part but I had major concerns about the service I received and that I would be getting a call back from a service supervisor.

As of the writing of this letter I have not gotten that call. However, later that day (Friday) our AC failed again. When the technician from (another HVAC company) was able to come back on Monday he determined that the root cause of AC failure was a bad time delay relay. This relay was outputting low voltage to the contactor which caused it to make intermittent contact and eventually fry it.

This caused the original contactor to fail and our AC to not work. So when your technician replaced the contactor the AC did start working until the time delay relay fried the new contactor. After removing the timedelay relay and replacing the contactor again our AC is now working. We have attached copies of your invoice, and pictures of the broken parts. Please respond back via phone or postal mail.

We used Tuckers to have a new AC/heat pump installed in our home. Excellent service. The sales consultant Dan was attentive and helpful throughout the quoting process. The price was very reasonable and they cut a new supply/return duct at no extra charge. The installers showed up right on time and worked straight through the day and finished by 5.

They were polite and neat and left no mess. A few months after installation I reached back out to the company for assistance filling out the Potomac Edison HVAC rebate form. They were prompt and helpful, registering as a vendor with the energy company and giving me all of the information to complete the form.