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Carroll Home Service Serving Baltimore, Maryland, and surrounding areas, you can Count on Carroll to keep you comfortable all year long! We want to be your full-service heating, ventilation, and air conditioning firm. John Neal has been in the HVAC business for 14 years and with Carroll Home Services for 8. He now supervises 16 service technicians, but John began within the industry as a air-conditioning and heating systems installer and servicer.
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A: Estimates generally take a couple of days. CHS can come out to your home at your convenience, day or evening, to assess what you need for your home. Q: How long does it take you to complete an installation of an air conditioning or heating system?. Your heating system works hard to keep you warm in winter, operating virtually nonstop for months.
If you want to keep any equipment running at its best, you need to maintain it properly. In fact, four out of five costly repairs are caused by a lack of routine maintenance. An annual heating system tune-up and service plan is the smartest way to ensure that your equipment runs smoothly and at peak efficiency to help you save on energy costs and prevent any costly system breakdowns before they happen.
Carroll Home Services sells and installs dependable, high-efficiency cooling equipment that can save you up to 40 percent on your monthly energy bills while keep your whole house cool - even during even the hottest Maryland summers. Thanks to Carroll's relationship with Trane - one of the most respected names in the home cooling industry - we can offer you a great price on a top-quality new central air conditioner, along with expert installation and ongoing factory-authorized service through our Home Comfort Service Plans.
Remembering to maintain your central or ductless mini-split air conditioning systems can be a hassle. But not remembering to do it can be expensive, since about 80% of repairs are caused by improper maintenance. Carroll Home Services has all the AC tune-ups and service plans you need to take the hassle out of maintaining your home cooling systems.
Carroll's team of caring, experienced customer service reps and technicians are dedicated to providing our customers with a reliable, uninterrupted source of fuel at competitive prices, backed up by superior, 24/7 customer service. That's because as a local company with local roots, our customers aren't just clients, they are our neighbors. We are proud to provide full-service oil delivery as well as equipment installation and maintenance to residential and commercial customers.
Reviews (16)
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M. P.
May 03, 2022
Had you all come out and conduct work on my furnace, the technician broke a piece on the furnace, which caused a water leak. I called for a follow up a week later and the technician cleaned the furnace and advised me that I would have to contact a Plumber. I contacted a personal friend, wh advised me and several days later the leak seized. So I got no service for the Leak caused by You All, but paid for the Follow Up Furnace Cleaning
W. M.
Apr 29, 2022
I had a contract with carrol oil a few years ago. Told them I no longer wanted their service. This year they delivered oil the my house (not Requested out of the blue) and gave me a bill of $1000 plus dollars! BTW they bought all most all the local oil delivery companies except Gerner Oil in Hereford. So have priced fixed between all their companies. Can you say Monopoly.
Linda Holtman Linda Lou
Jan 20, 2022
I have recently signed up with Carroll fuel, I delt with Spencer who was AWESOME! He had a tech come out that day. The tech was very nice and informative. I also deal with Carroll Fuel at my office and the delivery men are very nice.
Mike L.
Jan 20, 2022
I had a new system installed in my home in June of 2019 by CHS. I requested a service call for thermostat being bad. 3 times a technician has come to the house with no fix, no return calls and hours late when finally arrived. All under warranty. I have been out of heat since 12/31/2021. Last time someone was out was on 1/5/2022. Since then no one has called me to discuss what the fix will be and when. I have had to initiate all conversations.
Cc Thomas
Jan 07, 2022
Positive and professional experiences. Customer service - professional and courteous. Willing to assist. Technicians - professional, courteous, knowledgeable & efficient. Doesn't take long to ID problem and repair. The techs explain the problems and solutions. Never leave a mess to clean up.
Ian Cohen
Jan 01, 2022
My heat has not been fully restored for THREE WEEKS. Promised appointment times were not kept, lack of proper technicians for the job, lack of coordination of the various parts of the job resulting in further delays and leaving me in the cold. For this I have been paying big bucks for a service contract for the past 22 years, only to have it let me down when most needed.
Patrick Martin
Dec 12, 2021
I'm fairly certain that all of the mechanics who have serviced our boiler/furnace in the past were technically proficient. However the tech who was here today was both technically proficient and unbelievable thorough. The gentleman pulled the covers off and vacuumed a pile of soot packed above the burn chamber.and spent a good two hours meticulously servicing the entire unit, Name was Patrick and his Tech # was 193.

To say I was impressed is an understatement. Your got a keeper there! Congrats to your firm for finding such a mechanic. Just so great seeing someone with pride and purpose with their chosen trade. Thanks again
John K. Keech
Dec 06, 2021
Very pleased with my experience with Carroll Home Service. From start to finish the staff were responsive and explained the entire process for setting up a new propane account. Their price was competitive, but their great customer experience convinced me to go with Carroll. Other propane companies I reached out, to prior to Carroll, were not easy to deal with and their prices were not as good.
Patrice Eve
Nov 17, 2021
I was tremendously happy with the installation of my new fuel tank. The work was expertly done in the most professional fashion. I was so impressed with the head technician, Eddie and his partner. I learned a great deal about my fuel tank and what to expect for the heating of my home this winter! Many, many thanks to Carroll Fuel for your years of service!
Tc
Nov 16, 2021
Despite having a service contract with Carroll Home Services for a few years, it has been 7 days since they came to my home to repair my heating unit (a blower) and the furnace is still not fixed. The service technician, Doug, determined I needed a new blower as the existing one is cracked. So Doug said they would return the next day with the replacement unit.

That was one week ago. It's important to note that we are now in mid November and we are without heat and we have had two nights with temperatures below freezing. Although I have called every day for the past 7 days to inquire when they will replace the cracker unit, they NEVER return my call. Each day the nice customer service ladies assure me that a technician will call but no one EVER calls!

If this is how they treat their loyal contract customers I cannot imagine how they treat a first time caller. This is appalling service! I cannot recommend doing business with Carroll Home Services.
Alan Leineweber
Sep 18, 2021
Professional and polite will see how their services this winter
Peggy Enright
Sep 14, 2021
We have used Carroll for almost 20 years and their service has always been great. Mohammed did a fantastic job for us today servicing our A/C units.
Joanne T.
Jul 23, 2021
I have been with Carroll Fuel for 19 years. They have always had great service both in the helpfulness of the people on the phone and the professionalism and experience of the field technicians.
Angela Keyes
Jun 19, 2021
The initial start was a little rough. Judy Hoover did a wonderful job in service recovery and keeping me informed!! Carroll did an excellent job in installing the gas lines for my new pool heater. Judy worked with the county to ensure that they came out on time and communicated back with me a timeline which was kept I appreciate all the efforts and I love the Outcome!!! Thanks Carroll for a job well done and I can’t wait to use my new pool heater!!!
Jack M.
May 30, 2021
We have been customers since the mid 1990's and would never consider using any other company to service our furnace or heat pump. Carroll Home Services are always prompt, courteous and get the problem fixed on the first visit.
Jean Churn
Apr 10, 2021
They give great service. All members of the co. including drivers are very nice and cordial. They will work with you whatever your need.