Community Heating & Air Conditioning

Few weeks ago, I rated this company 5 but have to lower it to 2. The first time that I used this company, the service performed by Robert was great actually one of the best I have ever had. The 2nd time, that I wanted to use their service for another repair on another AC unit via my home warranty policy, , I had to call them several times and leave message, as well as sending email.

No response what so ever. Finally, in my last call to them, after 48 hours, I was told that the service could be scheduled in the following Friday, which means from the time of placing service call to the possible schedule date it would take 11 days. They could have a little respect for their customer to inform about such long delay. As I said, the service is great but they need to work on their scheduling and responding. If you pick this company, you may need to be patient waiting for the response

I am trying to reach your number for a service call which Fidelity Home Warranty services should have sent your way. I keep getting your mail box which is full. Can you contact me immediately?

If your home warranty company assign them as your service vendor, IMMEDIATELY ask for another vendor. I never had such a bad experience. They were assigned to fix my air conditioning unit by my home warranty company. They never called to give me an appointment. I called them at least 10-15 times, no body picked up; more so their voicemail was full so one can't even leave a message.

I tried 2 days to get in touch with them but was unsuccessful. I had to then call back my home warranty company to ask for another vendor. I was able to get service appointment from the new vendor in matter of minutes.

Trust me. hire Community Hearing and Air for all of your HVAC needs! They are family owned, reliable, and most of all, they are HONEST! We have used them for the past couple of years for tune ups on our 12 year old systems. Today we had them replace our entire downstairs system and the install was top notch and clean! Their price was excellent and their warranty is superb. Our new unit is on the left!

Kathy and Edward are absolutely excellent and honest. I called a local ac company that literally tried to price gouge us.one call to these guys thru Fidelity home warranty and they were a Godsend. I know it may seem like a robot wrote this, but no, this is the gods honest truth. Great business.

I have a home warranty and Robert came out within 3 hours of the service request. He is nice guy took the time and taught me everything about my issues and the my whole system

If I could leave 6, 7, 9, hell, 11 stars I would! Robert and Kathy are awesome! They have helped us for 10 years and have saved us from major home expense. When we've had an emergency, they jumped us to the top of their list. They are very caring for their customers and transparent. Thanks guys for being so awesome!

If I could give this company a 0 or F, I would. They do not deserve the 1 star. I contacted this company on 6/24 was scheduled at that time for 7/1 from 9-12. I received a text message stating the time needed to change from 9-12 to 1-4 pm because someone else's services was more important than mine. I advised that I already had a work apt at 1:30 and if they could make me their last apt that would be great.

They said they could not do that it is based on the technicians schedule. I said fine, she said the next available would be 7/5. She called me again on 7/1 to confirm they technician would be arriving at 2:30pm. I again told her at that time I was not home and would not be there. She told me that Tuesday morning from 9-12 was the best they could do.

Today is 7/5 I took another 1/2 day off of work and guess what. No one is here and they are saying they never talked to me to confirm. Kathy even went as far as to send me a text message screen shot of our conversation that ended. However she fails to even acknowledge we spoke via phone after the text messages stopped. I called her to remind her that we spoke at 2:04 on 7/1 via phone and now she will not answer my calls or text messages.

I am not sure what type of business they are running, but I will not allow them to work on anything in my home because they are either dishonest or have poor organization skills.

Have used Community Heat & Air for over 15 years. They are the best, very professional, very detailed, They are 10 stars in my book! They have put in both my heating and AC units in my house, I have recommended them to many people and everyone has continued to use them for years. They are family owned and with that comes trust and comfort knowing that they know my unit, and service(s) needed or has been previously done, Along with the same employee(s) coming each time.they are great company and I would recommend them to anyone!