Bud's Heating & Air COND

We called Bud's a few months back because we installed a Nest thermostat but didn't have a common wire so needed it to be installed. The technician who came out complained the entire time he installed it and said most companies refuse to work on Nest thermostats. Before he left he stated he checked the AC and heat and both worked fine, then left (this visit alone cost a pretty penny).

Then a month or so after, we tried to run our AC before summer hit and our AC was blowing hot air. Given that the technician claimed it worked the last time he was here we called Bud's again and asked them to come out. The same technician came out, complaining again and now stated we had a valve that needed to be replaced. He quoted us $1600 for the valve (the part itself was $99 and then it was going to be $1500 for labor alone) and said that's all that needed to be replaced.

Even though he stated it worked last time he was here and he previously missed the valve issue, we still had to pay the service call. We ended up getting a second and third opinion. It ended up our compressor was shot and we needed to replace our entire unit, which their technician missed. The other companies stated this wouldn't have been missed had the input and output of the unit been tested.

So instead of $1500, we ended up paying $9000 to replace the entire unit with another friendly company who had awesome technicians. Huge loss on Bud's part and will absolutely not recommend their services.

Our standalone shower needed a cartridge replaced as there was a slow drip. I'd replaced it before but this time I needed a pro because the brass ring holding the cartridge in place was fuzed on and wouldn't budge without damaging the valve. The plumber called before arriving and was there on time. The plumber was able to get the ring off and cartridge replaced, saving me around $1000 by not having to replace the valve. Cleaned up nicely and was done inside of an hour.

Next morning's shower was a little on the chilly side so I called back. The same plumber came back within an hour and adjusted the scald protection. Done in 10 minutes, no charge. I highly recommend Bud's for plumbing!

I called on a Saturday afternoon to see about scheduling someone to come over. I get it, it's not on a weekday but they did advertise 24/7 so I thought I could call to schedule. The lady who answered let me know quickly that it's for emergencies only. I apologized politely and said I will try somewhere else then and she actually huffed at me lol.

Like dang! Didn't mean to interrupt your day lol. Anyway, maybe the technicians are great or maybe not. I won't get the chance to find out. My son has moved back for college and I just need to find someone who can dewinterize this house and add plumbing for another bathroom and ac unit. Also, I immediately started receiving texts from the company to receive automated marketing from them. No thanks.

Had a GFCI that went bad on my back patio. While I could replace the outlet myself, I wanted to ensure that there wasn't a major issue since the outlet was buzzing loudly and smelled burnt. I contacted Bud's through Yelp and had a response within 30 min. The technicians were out at my house with the next 30 min. They tested the wiring and completed the repair very quickly. Very professional team and reasonable price which was less than the original phone estimate. I would definitely recommend Bud's.

Zach was great. He deserves a raise, a promotion, something! It's hard to find quality businesses today, but they got it here. Very knowledgeable, answered all questions to my satisfaction and even taught me about of features I didn't know I had on the system. We discussed options based on my expectations and needs. I knew heading in we'd probably need to do a replacement (12 year old original builder grade unit, surprised it lasted as long as it did). Their policies or ways they conduct business are top notch definitely feel like we're getting our monies worth. Zach for MANAGER!

We just moved into an old (1903) house with lots of quirks when it comes to electrical work. We needed to replace knob and tube electrical circuits, hang chandeliers on tall ceilings, and install outlets in various places. With plaster walls everywhere, nothing was simple. But their technicians did an amazing job of finding solutions and made everything work as cost effectively as possible. Awesome customer service. Always respectful of your time and your property. Highly recommend!

Technicians arrived on time and did an amazing job with electrical work. Final price was a mirror of the estimate. If you are looking to get electrical work done hire these folks!

We had an after-hours plumbing issue. We called a local business recommended by family, but were told they could not help us out. At a loss, we googled and found Bud's. Even though we were calling after 8pm, our call was returned in less than 10 minutes, and a tech was at our house in less than an hour. Quinn was professional, courteous, and did a great job. We could not be more grateful or happy with the service provided by Bud's. A definite recommend!

Kevin did an outstanding job! Extremely knowledge and courteous professional electrician. He was able to answer all of the questions I had and made me feel at ease during the entire installation process. He even made a point to wait and be present when the inspector arrived and I noticed that his professionalism and expert knowledge was on full display during the inspection.

I will be sure to recommend Buds to my friends and family for any of their home repair or generator install needs and I will let them know to request Kevin if he is available. Keep up the good work. Bravo Zulu.

Zach F. is a great technician. He came in and solved my problem quickly, gave honest assessment of my HVAC's life cycle, and explained to me what he was looking for during his inspection. The office staff was friendly and I greatly appreciated the same day service! I signed up for their yearly service plan. I'll never call anyone else but Bud's!

Stellar job so far. My heating wasn't working right in a new home I just purchased. Bud's tech, Brad, was out to my house within three hours of me talking to Amanda on the phone. He was courteous, competent, and explained to me what was wrong, how it needed to be fixed, and also right away setting up the electrician to come out and assess another part of the job.

Within an hour, the electrician, Kevin, was at my door with the same friendly attitude and giving me a straight explanation of what he planned to do to get the right power to my system for a new heat kit. I really am so pleased with how fast they came out. The price for the fix feels like a good value as well. They haven't done the work yet, but so far I am a very happy customer.

Thank you so much! This is a follow up to another review I left above. The first was Bud's initial call to come out and inspect the problem (missing heat kit in heat pump system and the need for proper electrical work to get to it). This review is after Brad J. and Kevin C. came out today to do the work and Wow! Still impressed by the service and work. Brad and Kevin were courteous, efficient, and got the job done in under 3 hours.

They called ahead to let me know they were on their way and their ETA, there was a call yesterday by the office staff to confirm, payment was easy, and I now having adequate heat coming into my system. I'm extremely pleased with the work and professionalism giving to the job. It really was well done and I will be using Bud's again for future HVAC, plumbing, or electrical needs. Thank you all so much!

Buds is most likely the best HVAC service company in the area! They do great work and if they ever make a mistake that take care of it and fix it fairly. We have been so happy using them for a new unit and several repairs. Everyone we've interacted with is nice personable and forever having great days : It's a great climate controlled life in the Tyler household thanks to our buddies at Bud's Additionally, Zach F. is the goat

I have always had excellent service and maintenance call experience with the technicians from Bud's. The office staff makes it easy to schedule, they call to confirm, the techs call about 10-15 minutes ahead and technicians are always knowledgeable and courteous. They provide excellent service at a very affordable price. I'm so glad that I have the annual maintenance service contract.

I very much like the completed work, the very fast response and plumbers knowledge. I will hire this company again. Be aware that if your issue is complex, the company may require multiple approvals during the one visit.

They were on time. They provided an hour notice for their arrival. They addressed my electrical concerns and answered all of my questions. They fixed the issue promptly.

Excellent service. The techs were fast, knowledgeable and the installation was well thought out and cleanly done. Polite and communicative, they answered all my questions and made sure I was satisfied with their work. Definitely recommend them to all my friends.

The service technician was rude and insulting; which in and of itself is to be expected given that tech. However, the outrageous estimate of 8.5k to run wiring for a provided whole home generator is 8-10x times of other estimates is ridiculous. Be rude, that's not bothersome.if you don't want to work or do the job, just say it! Not recommend, it's sad b/c there are probably some qualified technicians with Buds.

So yesterday was a homeowner's nightmare. I put a load of laundry in the washing machine and a few minutes later I heard toilets bubbling water, I ran to the bathroom and noticed that the tub and toilet had filled with backwash, see attached photos. Once I saw that happen I went right to yelp and set up a project message to local plumbers in the area. Bud's Heating & Air Conditioning responded quickly offering to put me on with dispatch.

I gave my information and about 10 minutes later I received a phone call from Brandon checking to see if I was okay, if my situation was an emergency etc. He even advised me to call the city and have them come out and look to see if it would be their responsibility which would save me some money. He gave me an idea of what could possibly be going on. Needless to say the city left me a note on the door stating that it was the owner's responsibility. Great!

I messaged Bud's this morning asking when there next available tech could come out and I was given the window of 12-5pm. Around 9ish I received a call stating that there was a sooner opening and if I could make that one. Quinn showed up and checked my bathtub, toilets and washing machine. Just as Brandon said my main line needed to be snaked. Quinn was quick, friendly and professional.

I had lots of questions and he answered them all. If you need a plumber, a reliable, friendly, cares about their customers, use Bud's. I was even given a 30 day warranty for my plumbing!

Aaron came out on time and wearing a mask. This was for the repair of a washing machine drain line which went from the washer, under the house and tied into the waste line. This is a rental property and we have had problems in the past with people not showing up so we were pleased that this work was done quickly and in a timely manner. We will probably use Bud's again for other repairs.

My 17+ year old furnace died on Dec 30, 2020. Called Bud's at 8:30am to get an appointment for a diagnosis. They said a tech would be on site between 3pm and 6pm that very day. Well the tech showed up at 3pm.ish. After diagnosing the issue of a dead blower fan and making note of the fact that the unit is 17 years old, we discussed replacement of the unit.

I wasn't pressured to buy a new furnace first and foremost. The tech said they could replace the blower but I should consider throwing more money at an end of life unit. I new this day was coming anyway (replacement). So I discussed replacement furnace options. The tech gave me all the options to include financing with different price ranges of units.

After agreement on a new unit; and a call back to home office, Bud's was able to show up the very next morning at 8:00am, remove the old unit, install the new unit, give me a walk-thru, overview all by 1:00pm. Cleaned up the work site - spotless. This company is a gem. Responsive, reactive, and professional. Getting a new furnace in one day is a blessing made by Bud's, just before the "REAL" winter kicks in. Thank you Buds. Highly recommended.

Once again, Bud's saved the day without trying to sell me a new unit. We've had a service program with them for years, and whenever anything has been a problem, we've been able to get someone right out. Their technicians are knowledgable and courteous. A great operation.

Wonderful customer service from beginning to end. Everyone was so pleasant to work with and they even coordinated with my Condo Association to shut off water to restore my main water cutoff inside. Did an amazing job re-routing pipes in a small space and was so kind to label new shut offs installed. Would highly recommend. Very professional and wonderful service!

I was looking to have my garbage disposal installed and happened to see Bud's magnet glued on the front page of my phone book. I called and in 40 minutes, Bob was at my house to give me an estimate. He explained the process and that I needed an electrician to first install the switch; not a problem, Bud's has electricians, too. Bob left and 5 minutes later I got a call from Bud's to schedule an estimate for the work.

The next day Ben, the electrician, came out as scheduled. My kitchen was going through a renovation so there weren't cabinets to get in the way. They quoted me a price I couldn't refuse and offered to do the work then. In less than an hour they had cut through the wall and added the switch. The piece of sheetrock was neatly cut so as to make it easy to reinstall when they were finished. There was minimal mess but what was there they cleaned up. Awesome! Thank you! I will definitely use Bud's (Yorktown) again.

I called Bud's last week during our heatwave. Kevin sent Andy out the same day. Andy gave me two options, repair or replace. My system was thirteen years old, so replacement was the logical choice. I again contacted Kevin on Monday and asked how soon I could get a new unit installed. He said I could have it as early as Thursday. Needless to say, I'm sitting in my house now enjoying the comforts of my new air conditioner.

I had a system that was old and thought I might not be able to get a similar unit. I not only did get what I wanted, it gets better. I got a great price. Blane and his crew arrived and went to work with no supervision or interruptions from me. They asked the right questions and now I will recommend Bud's to all my family, friends, and employees. Thanks for the great teamwork!

We used Buds to install our Mitsubishi split system in our 100 year old house when we moved in about five years ago. Since then, we have had minimal issues with our system, and each time they have come out to service it, our technician has been friendly, knowledgable, and even educated us about how to best care for our units. Also, nearly every time we call, they have a technician out within 24-48 hours.

The biggest problem we have with them are when the lines get clogged -- then the systems closest to the line clog will dump water/condensation all over the floor. This happens a LOT in the summer months when it is very hot and they are working over time, and almost always in the spring when we switch over from heat to AC. We manage it, but it isn't the best situation -- and there is apparently nothing much you can do about it. It's just how the system works/operates. Overall, we have been happy with Buds and will continue to use them in the future.

The tech came out quickly to evaluate the ac problems. Fit us into his busy schedule. Very knowledgeable and gave options for the repair.

Prompt and courteous response. Excellent work. Mid range pricing. 2 year warranty. After a Sunday attempt to fix our leaky shower which resulted in more leaks from the bent copper fittings behind the wall, we decided to call around town for help. We got in contact with Bud's. In no time, Quinn, the tech assigned to us called us to assess the job and price quoted us.

He then got the parts needed at Home Depot, updating us while on the trip, and came to replumb and install the new fixtures. It was interesting to see the state of the art tools he used for working on the copper pipes and fittings. No soldering. Thanks, Quinn and Bud's!

Good work, friendly staff, and responsive. Charged $89 fee for service call, then another $220 for a $20 part and one hour repair. Break that down and they are charging about $280 per hour for labor. Will never use them again unless I have money I don't want. Fair wages for fair work is what any company and customer should expect. Recommend you look elsewhere for any work needed.

I believe this company has a good reputation and genuinely cares about its service. However my situation can only bring me to providing three stars. Was told that I had a bad motor in my exchanger and so I agreed to a $400 service. After the service it was identified I needed another service it would cost four times as much. At the same time I also agreed to have my furnace exchanged.

The job cost me over $4000. When the old furnace was taken out I was looking for all the damage that I was told the furnace had and I could not find any. In the back my mind I cannot help but think I was told I needed a $4000 piece of equipment when in fact I did not. The Takeaway be sure to get second opinions and be sure to double check the recommendations. Again I just felt there was an integrity issue involved in my transaction. This could be the exception but it's my experience.