Berkeys Plumbing Heating & Air

Classic bait-and-switch. Offered $123 drain cleaning deal on Angie's List, spoke on phone and confirmed the $123 deal, tech showed up pretty late in the day and said he could only do it for 3x the amount of deal. I explained that I wouldn't need his service without the original deal price. He said to qualify for the deal, a clean out port would need to be located directly under the problem sink, which is complete nonsense.

I have a clean out port on the side of the house very close to this bathroom sink. But not one under the sink. He told me it was not possible to use that clean out port, even though it's exactly what the deal describes. He came back and said manager told him if he could go through the sink with snake, I would qualify for $123 deal. But removing the trap under the sink would make it full price.

I said it takes 30 seconds to remove the trap, I'll go do it for you right now. He stood by the full price. Said if he had to go under the sink, it would still be full price. Complete nonsense. If I remove the p-trap and expose the pipe for him, I have no idea how a clean out port at that location makes his job any easier. Definitely do not recommend.

I think they were hoping I was more desperate for their service than I am. I'd be curious how many people have clean out ports under their upstairs bathroom sinks. I suspect not very many people actually qualify for this fake deal.

Our 20yr+ old a/c quit on the eve of my birthday, it was not the best present. For over 2wks, we dealt with up to 115 degree heat when we begged and called companies. One did not speak English. One made an appointment for 530 and called every 2hrs but never came out by the time we aborted them at 10pm. Others simply did not answer. We finally called Berkey on a Friday per 2 recommendations.

The rep was friendly but kept confusing definitions of APPROXIMATE and EXACTLY for our ETA notifications. We later found out that though we both had agreed on a later appointment, she had scheduled an earlier appointment and we started getting reminder calls and texts. When Brian finally made it, though he was not Covid-suited up as their website notes, he had our a/c diagnosed in 3mins tops, and fixed in 10mins.

We are NOT complaining. This is what we love and expect because this is how we operate as well. Nothing beats old-school work ethics. Good job Brian, we will see you (and your tools) again. But hopefully NOT too soon.

Do not call these guys they are con artists. My mom called them over for a water pressure issue with her kitchen faucet. Well the guy goes to her water heater and says it's leaking. Then told her she better get it replaced before it gets worse. She called and told me they were going to charge her 3400 to replace it. I said are you serious? She said yes and that was with her so called senior discount.

I told don't do it. She was still going to do it but thank god she changed her mind. We looked around and found someone to do under half their outrageous price. They should be ashamed of themselves. No telling how many other older ladies they have taken advantage of. My advise is not to use this company. If you do get another quote from somebody else. These guys are crooks.

These people are con artists. I called them to fixed a gas leak around a coupling at the gas meter. The only reason I called them was because they were listed as a member of Atmos Energy Gas Dealer Network which offered a 20% discount (up to $250). The dispatcher who made my appointment said they would accept the 20% discount coupon but when the technician arrived, he said his manager told him they wouldn't accept the coupon.

They immediately started pushing their annual membership for $100 that renews automatically which basically offers nothing but a 15% discount off their outrageous rates. They charged $575 to perform a pressure test that took 30 minutes. Instead of offering to fix the area that was leaking they wanted to replace the entire gas line from the meter to the house for $2,700.

When asked why they don't just fix the area that is leaking the technician stated that they don't do it that way. I would never have agreed to have them perform a $575 pressure test if they were only willing to replace the entire gas line in the yard. I basically paid them $575 for nothing. I called another licensed plumber who came out the next day and replaced the coupling and pipe leading to the gas meter for $385. This price even included the air pressure test. Avoid this company at all costs or you will be sorry. Jim T

Berkeys Air Conditioning is the best A/C business company I have ever used. Mark was very professional did an absolutely excellent job at explaining everything to me. The best thing about Berkeys is that they don't just send a technician out Mark Derby was also able to sale me a new Lennox A/C unit, plus installed the next day. And I am very very pleased. If you want good quality work Berkeys is the best.

I'm a newer customer but have had a great experience thus far. Great communication, friendly service and knowledgeable technicians. Their maintenance program is totally worth it too! It's a great value, basically pays for the service they offer you (a/c seasonal check ups, plumbing an annual inspection) + discounted rates should you need service through out the year. So far, I'm a fan.

I had a valve that needed to be replaced in my laundry room. The plumber made a mistake and left the valve on when turning the water supply back on. This led to localized water damage in my laundry room and kitchen. So why 4* stars? I assume all plumbing companies occasionally make mistakes. But when Berkies did, they apologized profusely, refunded the service, had a water restoration company come out that day, and picked up the cost of all repairs, which in such an unfortunate circumstance is really all I could have asked for. I think this shows they are a stand up company that occasionally makes mistakes but takes care of it when they do.

Please do not use this company. I have been a loyal client for many years. They will not give you a window of time to arrive at your home for scheduled maintenance & Routine paid for maintenance is a joke and a way to get more money and a renewed contract from you. I just canceled a scheduled appointment due to the fact it's 4:07 PM. I begged them for an early appointment between 8-12 weeks ago because of work Hubby couldn't be present, so we had someone come out of Dallas to Fort Worth to receive them as a favor.

Once before they didn't show for a scheduled appointment at all. I'm sorry but Berkeys company and reputation has changed. It is Not worth it. We will NOT be renewing our contract. -Rachael

This was only plumbing company I found that had availability to come out after regular work hours. They answered my call at 9:00 pm and had someone out in a few hours to address water heater leaking. Then replaced both my heaters two days later. Very knowledgeable about the process and products offered. Not inexpensive but glad to have something I feel comfortable with.

Two months later, one of the leak alarms went off and again, after hours person (Nick) came and addressed what happened and all is good. The staff really friendly and helpful, from the office ladies answering the phone, to the plumbers and crew.

Great experience! We called Berkeys to have a cable outlet fixed in our house. The builder installed the cable lines before insulating the house and our cable behind the outlet was stuck to the spray foam in the walls. We needed it pulled out and a connector on the end to make it useable. They had very quick availability when I called to schedule the appointment, and I received updates about the appointment consistently.

The technician, Nick, was wonderful. He was very knowledgeable, and took the time to answer all of our questions thoroughly without rushing or pressuring us. We will be calling him again to come work on some other electrical projects for us.

Recently had one of my AC units go out, called Berkey's and they quoted me for multiple repairs (refrigerant, condenser cleaning, and blower fan replacement - we agreed to the repairs and Jeff our installer spent the afternoon in our attic. Fast forward 4 weeks and the same unit is back offline, tripping fuses now. Had Berkey's here for electrical work a few days prior and assumed it was the electrical guy William that messed something up in the fusebox - however he showed me the A/C blower motor literally caught fire (see pics) and told me I was probably going to have to pay for additional repairs.

I contacted a different company and they inspected the unit and found the set screw for the blower fan was not re-installed from the prior work, which CAUSED this issue. I have multiple calls out to Berkey's and they keep saying a manager would return my call but so far, crickets. Now our A/C is not working, Berkey's has my money, and won't return my calls.

SUPPLEMENTAL: I had a second appointment yesterday with another technician from their plumbing dept. not only was he able to fix my bathroom leak, he very generously offered me a part to my downstairs toilet that I needed to go to Home Depot to buy. Not only that, he even installed it for me on his own time for no cost. I was very grateful and will definitely be using Berkey's in the future as long as their visits go as smoothly as they have so far!

I was happy to see Chris again at my doorstep almost two years after our last encounter. He does a great job, doesn't try to upsell me products or components I don't need, and he's very fast and professional. Thanks again to both Chris and Berkey's! Chris (A/C) and John (electrician) have both been very professional and helpful service technicians. I've used Berkey's in the past for plumbing issues, and now I've used them for A/C and electric repairs as well. They've done a great job on all fronts. Thank you guys and stay well!

I paid for the yearly service contract "BAM" and had a technician come out to service our air conditioning unit. He provided us with a list of items that needed to be completed immediately and serviced our unit. We got two other opinions and found out that we did not need air duct cleaning at this time. The Berkey's technician did not clean our outside unit.

He advised our coil needed to be cleaned, but there is no way he even opened the box to view the coil as there was a strap around the door that had not been touched in some time. I called Berkeys on 3/13/22 to get my money back for the "BAM" service, and they advised that they would submit a case to Management and call me back within a few days. I have yet to hear back. This company is overpriced, even if you have the BAM service contract.

Tam is awesome! The prior owner used Berkeys, so that's who we called for service. Tam knew all the details on our unit. He went out of his way to make sure we were in good working order. We also wanted to arrange for duct cleaning, and he was able to price and schedule everything right from his tablet - no interim call needed. He's friendly, professional, and we just couldn't be happier. I feel we're in good hands. We're Berkeys customers, now, too!

There are a lot of reviews on Berkeys, good & bad. Our experience is favorable because of one Tech, Emmanuel. He's trustworthy, reliable, honest & personable. We joined their membership plan. Another Tech conducted our "free AC check" and outlined $8K of necessary repairs. He insisted that we contact him directly to complete the work. We asked for Emmanuel to give us a 2nd opinion based on a favorable past experience w/ him.

He outlined $3,500 of work and agreed that the balance was quite unnecessary. Appreciating that this process can be subjective and different Techs see different issues, we can't help but feel that the first Tech grossly exaggerated what we needed and is probably on some type of commission plan. We'll only use Emmanuel or anyone he personally vouches for. I'll be interested to see if Berkeys management follows up w/ us or takes any action w/ the other Tech.

I am very pleased with the work done. I was reluctant at the price quoted, however seeing what was involved, and the time it took, and the professionalism, I totally understand the cost. I have been using Berkeys for the last couple of years, not only have they been servicing my system and current issues, but they have also corrected several issues created by previous companies I have used.

I have tried in the past to cut corners and use less quality hvac companies, mostly through home warranty companies, but I've found it to be more cost effective to use people that care, not only for their customers, but for their employees as well.

This technician was very professional, knowledgeable, friendly, and took time to answer my questions. Was very helpful with suggestions, did not pressure us in any way, and gave us a very reasonable price. I feel like he went above and beyond our expectations. And he also inspected all the plumbing in our house. Very pleasant experience and I would use this company again especially this technician David Saunders!

Wanted to charge to come out to give me a price for a project I was wanting done. Understand some companies wanting to do this, as many companies bid a lot of projects but do not win a large % and need to cover costs for time spent visiting and pricing job. If they win the project, many will put the initial fee charged towards cost of project. I've found however, when I have paid these up front visit fees to get pricing for a project, the pricing received is much higher than others I have also asked to bid and do not charge.

Normally get 3 bids on any significant projects as pricing differs greatly in most cases. Hence why they must have to start charging a fee up front to come look at your project. To each their own. They have the perfect right to do so and charge whatever they want as long as customers keep paying. But me personally, with so many good quality contractors in the area that do not charge, do quality work and are cheaper, I steer away from companies wanting to charge for an initial visit fee.

Nine times out of ten they do a great job overall. They have technicians that are very knowledgeable at what they do.the only downside is Berkeys cost.as others have noted, they are expensive, but again; they get the job done well.

One of our furnaces quit working. I contacted Berkeys and it was easy to schedule an appointment for non-emergency service. Mark Derby was the technician. Mark was friendly and courteous. He efficiently diagnosed the issue and quickly completed the repairs. He recommended the Berkeys annual maintenance program which I will most likely subscribe too. I highly recommend Berkeys!

Sean did an excellent job and his attention to detail is fantastic!

Quick and professional. Steven Did a great job testing my sewer for leaks.

Robert was great and very knowledgable and did a great job clearing my drain lines. Great people person. Give him a raise.

Kevin Nava was competent, efficient, friendly and helpful. He was very careful of his work

Theyve been out 3 times, 1 to install and twice to fix. everything is just as bad as when they first installed everything incorrectly. dont use this company, you'll have more fun gouging your eyes out with a rusty spoon

After little miscommunication.they did great job on my house water leak.will hire them again.

Jimmy was very knowledgeable and honest. He gave us multiple options and information for our repair. He also gave us some good tips for getting the most out of our equipment.

Kevin Nava was great! A very friendly and polished young man. He arrived in a pressed and polished uniform with a great personality. He assessed the issue and was able to get me a quote within 20 minutes of arrival and get me scheduled for water heater replacement for tomorrow. He is a definite assette to your company!

We have all 3 memberships with Berkeys and scheduled our heater inspection 5 weeks in advanced. We get a call the day before to tell us they can't make it out in time and don't have another appointment available for another 3 weeks! I explained that we had made this appointment well in advanced and want to be rescheduled for the next day, which was not an option because other customers were a priority.

I also explained that we have had 3 other scheduled services and are always the last on the list for the day usually very late in the day. I asked every time if we could be put at the beginning of the day, but was told by EVERY rep on the phone they don't do not do time slots, but the newest rep we just spoke to says you can request first day slots, which was NEVER mentioned by anyone else as an option.

We are usually understanding, but we do not have the time or time off to wait at home all day for a service especially something that was scheduled so far in advance. This is absolutely ridiculous and we won't be renewing our memberships.

I've used Berkleys for the 25 years I've owned my home. They have replaced our system twice and usually had great service. I don't know what's happened but their service is abysmal at best. Poor communication. You purchase their BAM service for peace of mind - all that is is an opportunity for their "service" people to try and upsell you. Don't walk away from this company, run!

Night and day better than the last company to install our A/C and heating system. Very professional and worked with us to ensure that we were happy with our setup. Flexible financing options available.

Fast, courteous, professional service. They called me back on a Sunday evening and got me in next day. I needed a whole new system and they came back the next day to do the work. They kept everything clean in my home, wore masks and bootie covers. Took their time doing very quality work and stayed until the job was done. Every person that was to come to my house, I received a picture of them prior with a heads up on eta, which was accurate.

Had a slow leak in a shower faucet and called Berkey's based on reviews found on Google. Derrick Olwalia arrived and told us the existing pipes needed to be replaced - giving us a $600 option for a 3 knob install or a $1200 option for a single knob install, either one of which would require removing existing tile and installing a "trap door" for future access to the pipes.

We chose the cheaper option. Derrick stated he didn't have the equipment or parts on hand and would need to return the following day to complete the work. Derrick returned the following day, removed the existing knobs and then told us that due to the degradation of the pipes we'd have to go with the $1200 option but yet again, he was pressed for time and couldn't complete the entire job that day.

On the third day, Kevin Tolbert arrived and informed us that Berkey's could install the single knob option but that they would be leaving us with holes in the wall surrounding the new faucet and that he had no idea what the previous tech was referring to in regards to a "trap door" for pipe access. Two different techs, three different days, two different stories and when Kevin left he took one of the knobs with him, rendering our shower completely inoperable.

I sent Berkey's home and was completely dissatisfied with the experience. I called another plumbing company who sent a tech out the same day AND HE INSTALLED NEW HARDWARE, WITHOUT DAMAGING ANY TILES FOR $300. I would not use Berkey's under any circumstances and will ensure all friends and family refrain from their services as well. Complete dishonesty, lack of accountability and extremely unprofessional service - go elsewhere for even the slightest of plumbing needs.

I have had Berkeys at my home twice and they can NEVER fix what I called for them to repair! They sure can charge for a trip call though. Friends, do not use these folks! They are rip off artists. Wish I had done my homework and read their reviews first.

Used them for Electric and Plumbing and AC until they came out during the bad freeze to replace a hot water heater. They charged me $5,700 for it. All of my neighbors were charged under $3,000. I emailed them twice for an explanation and never received any response!

Terrible service, had an appt in the morning, the reached out at 1130pm, and told me someone would reach out an hour later. I asked if they can just come in the morning because it was sooo late, she told me that the next availability would be 2 days later.

"Your appointment with Berkeys Air Conditioning Plumbing and Electrical has been confirmed". That's the message I received from them for today's appointment. We waited all day for them. No one came! No one called. PS. I'm in Arlington, TX.

I scheduled an appointment with them several weeks ago. On the day of the appointment they called and said they were sorry but need to reschedule. I was very flexible and understanding and we scheduled a new date and I asked for morning so I didn't have to commit an entire day waiting. I received a call that day at 7pm after waiting an entire day telling me that they were unable to come out.

At this point I'm agitated but I rescheduled for a few days later and asked for morning again. Four days have passed and I still haven't heard from them. I have spent well in excess of five figures with this firm. Apparently, if you want a roulette wheel of a service organization, maybe they will show up, maybe they will call. this is your firm. Bret Southlake

Wow, reading the reviews for this company I dodged a bullet. I see their tv advertisements all the time and had a plumbing repair so I decided to give them a try and gave them a call. What is their tagline? Oh ya "We're there when you need us". False advertising. The attorney general should make them stop using this. They told me they were scheduling 10 days out and this was well before the big winter storm so no excuses. Berkey's you weren't there when I needed you and after reading all the reviews written here I won't be calling you for service again.

Would love to recommend them. Tried to book a service on their website - had availability next day (today) -GREAT! The call me the next day and apparently - due to a lot of emergencies.they won't be able to get to us until. April 13th. For a simple AC tune up and asked did I want to be on the books for then. Nope. Have decided to go with someone else. I don't know what sort of scam they are running, but I guess they have my information now and can spam my inbox with offers - so they have that going for them.

On a day that I didn't expect to even need an electrician's services, the unexpected happened at a time we didn't expect, and of all the days that it happened on, it had to happen on a Saturday Night. Due to a freak accident caused by our doorbell camera going offline for 7 hours, it had shorted out areas within the house. Most electricians who are listed online advertise that they are on call on a Saturday night, but I felt like I was dialing for friends with no help in sight. Luckily for me, there was Jeremy Richardson of Berkey's.

I never heard of them before, but I'm glad he picked up. He's a straight shooter and came at the exact time promised. After I explained the situation to him, Jeremy explained his process and explained what to expect and what would be involved. He's knowledgeable and efficient while working by taking the time to explain everything as he goes from one step to the next step. Literally, he was in and out within 45 minutes.

We were impressed with the level of customer service and work ethic that he displayed. I know that if we ever need another electrician again, Jeremy of Berkey's will be the first person I contact! Thank You, Jeremy Richardson! Maxwell & Kimberly Watson-Jackson

In all fairness, I never got to the point of using them. I had a simple plumbing issue that shouldn't have taken longer than 30 minutes. They sent someone out to look at what I wanted done, and when I told him, he said it couldn't be done. When I pushed the issue, he called his boss, and apparently told him it could be done. He said he learned something new today. Immediately, I knew this wasn't the guy I wanted to do the work.

To make matters worse, he quoted me a ridiculously crazy high price. The price he quoted was 4 TIMES the price I got it done for. Again, to be fair, the stupid price they quoted me may have been due to the fact that the guy they sent out did not know how to explain exactly what needed to be done. The point being, they should screen the people they higher a little better.

Hired them to fix a leak in our shower. It was broken during installation. The 100% Guarantee was not honored. Charged us twice the amount to fix it. AC charged $345 for a $75 dollar part stating the overhead was to cover things they break.

So, we have lived in our home since 2005 and have used Berkeys for the entire time we have lived here. We knew early on they weren't the cheapest, but they did very good work, so we were satisfied and very loyal customers. We had them come out twice each year to service the units. We have 2 AC units and purchased new units in 2010 and 2011. They were expensive, but they were installed well.

We have had Berkeys come out twice each year since to make sure everything is running smoothly. If we had problems with the HVAC or if we had any plumbing issues, we would always call Berkeys. They treated us fairly. Definitely not the cheapest, but we never felt like we were being fleeced. And we trusted them. So, why only 1 star? For the past year, we have noticed that something definitely has changed with Berkeys.

Every time they come out they want to sell us something. And they always remind us how old are systems are getting and how much more work they need to have them run well. They quoted us a ridiculous figure a month ago (March 2020) to clean the ducts. We knew we probably needed the ducts cleaned but felt that the massive quote was excessive, so we called another company to do the cleaning. Yesterday, we called Berkeys because we noticed that the secondary furnace drain had water coming out and thought that the primary drain was probably clogged.

The technician said that they should unclog the drain to the tune of $500. But also told us that we needed more work. They said that our ducts and coils were extremely dirty and needed to be cleaned immediately. I told them that I had just had the ducts cleaned 1 month prior. They accused the other company of doing a poor job. That may be true. Don't really know for sure.

The technician said that whoever cleaned our ducts must not have cleaned the coils, but that they clean coils as part of the duct cleaning service. I started checking my bill drawer for the estimate that Berkeys had given us the month prior to see what the previous estimate was. The technician told me that he had the estimate on his iPad. But the funny (not really funny) thing was, the previous Berkeys technician had not included coil cleaning as part of the duct cleaning service.

But this technician had just told me, not more than 10 minutes before, that coils were part of the duct cleaning service when he decided to smear the other HVAC company for not cleaning the coils. Anyway, Berkeys quoted us $4200 to clean the ducts, drums, and coils. The technician could tell I was not too interested, so he spoke to his manager and came down to $3800. Again, the technician must have noticed my hesitation.

The final estimate was $3200. I felt like I was in a used car lot with the technician talking to his manager and bringing me new prices each time to try to seal the deal. Berkeys wasted no time to try to run our credit and get us financed immediately. We felt like we were being massively upsold and decided to call another HVAC company. So glad we did.

We called 1st Choice in Fort Worth. They came the same day, even though I hadn't called them until after 5pm. The technician, Randy, unclogged the furnace drain for $150 less than what Berkeys wanted. He said everything else on our systems looked really good, and was on his way. Berkeys has just lost a long, loyal customer. Berkeys, stop pushing your techs to upsell. That pushing has lost our trust. Will never recommend Berkeys again. Sad.

The "Membership" is a total scam and they broke a part during a routine flush and charged more for the labor than the original issue that was the same time and effort according to the manufacture of the tankless water heater. The "Membership" is pitched as a discount for future work for a year. They use the cost of a flush at original cost of $339 or "only" $217 with membership as an example. First, no one would ever pay $339 for a flush and last year I got a flush done for $150 and they didn't break anything. Secondly, they say you have a service fee of $67 but if you get the membership for $99 you don't pay the service fee and you get these "discounts". So, really you're just paying for a $99 service fee.

They do not waive the service fee because that is now your more expensive "Membership" fee. Make sense? Confusing right. That's the point. Finally, I called to speak to a manager to discuss paying for the labor charge instead of dealing directly with the techs after the weekend and I never received a call back. Shady - Do not call them.

I honestly unfortunately have had these guys come by to service my AC unit more times that I care to say, but I would rather have them than anyone else. They actually cleaned up a mess job from another company over a year ago and they are the ones that I call every time! My home and unit are old but they always come back out whenever I call. They appear to be honest and are very accommodating. I feel like Clarence and I are old friends You really cannot go wrong with Berkey's. Give them a try!

My friend had a water heater issue and got an estimate from Berkeys. She show me and my jaw drop. It was over $10,000.00! I searched same gallon and same brand, at HD sells for $690. Please get an estimate with other company after you get one from this company.