Axxon Services

First and foremost is the customer service. Above average. This is a lost art. From the phone operator, secretary, service representative to the owner, everyone was engaged in providing positive and professional service. Everyone operated as if they are all accountable to the customer. As the owner of a mobile food kitchen, I required work that was not considered a standard procedure in addition to being on the road.

Time was of the essence. After the evaluation, the service representative returned and stayed until the job was completed. Experience and " out- of- the- box" willingness resulted in a very satisfactory result. He was invested in his job and for me to be able operate my business as quickly and safely as possible. A follow up phone call the next day was much appreciated and unexpected. In my opinion this is a direct result of positive and supportive owners who care about their employees and their customers.

Love the team at Axxon. They're responsible for keeping some of our favorite restaurants and food trucks moving! If you need help with walk-in cooler, fryer, or any other commercial kitchen equipment - don't hesitate to give the team a call. They can help you quickly to repair or replace any of your commercial appliances. I highly recommend Axxon to anyone who owns or operates a restaurant, bar or food truck here in San Antonio. Save their number. You want to know who to call before an emergency happens! Thanks again guys!

We have had a relationship with Axxon services for nearly one year. I have always found them quick to respond and easy to deal with. Great leadership & always willing to compromise! I would not deal with anyone else in terms of restaurant kitchen equipment and or maintenance.

I was going to give this company a negative review due to my most recent experience however after receiving a call from one of the owners my experience and review have changed. We have used Axxon several times for our restaurants and while not cheap they have always been reliable and have done a reasonable job at or about the same cost as the competition.

On this particular visit we had issues that we were not satisfied with and had worked almost a month to get resolved. During this time I spoke with and employee by the name of Candace who was always pleasant to deal with though seemed to have her hands tied on what help she could provide. During my call with her today she gave me the final answer from her boss which was not the resolution I was looking for.

I expressed my concern with the resolution and advised Candace to share my concern with her boss. Candace politely thanked me and said she would share my comments, which with most companies means that is the end of the conversation. To my surprise, Candace did indeed discuss the matter with one of the company owners who called me back immediately. Genevie, the owner was very professional and listened to my concern. She took the time to find a solution and showed that she truly cares about customer service.

Worse experience of my life. overcharge price up to a 200% markup horrible invoice guidelines due to avoid using original invoices so customers never see retail prices and how shamelessly they mark up everything to get money from customers and don't care if the service provided is any good because they already took a profit by just making the customers get a part that probably is not even necessary. for anyone still stuck with a contract with them my recommendation is to read carefully everything.

Usually they were very contradictory or just plai wrong written. pay special attention to the tax portion, while mine specifically said tax were already included, they were double taxing me per month. As well they way credit cards fees were added in my invoices was completely wrong. They way they do it is to charge taxes on your subtotal get your credit card authorization to Pay the amount and then charge u a 3% on that amount which then the new total is taxed again when charging the card. they play dumb and the so called controller provides the most eccentric and dumb explanations. she thinks that noone will notice how ignorant she looks when pretend to have studies in a field that she knows nothing about. be careful and double check everything before paying for something wrongly charged. and if paid in cash i would advise to receive invoices directly sent from intuit because then they magically get unpaid when u ask for yhrm again

I've been having issues with my HVAC system for one of my properties. I had already called 1 company to take a look but they were completely unhelpful so I tried Axxon instead. They were VERY helpful, prompt and fair. Their tech Matt explained every issue and step of the process and pricing. I will definitely use them again and I absolutely recommend them!

This place is very professional and knowledgeable! I brought my commercial margarita machine in as it wasn't working and I wanted it fixed for a party I was hosting. The technician, Matt, was very knowledgeable and took my needs into consideration. They had it fixed in no time and I was able to use it for my party! Very grateful for their services and staff was very friendly!

Came in to work to find my Walk-In cooler at 60 degrees. Called several places that had websites saying that they do commercial service but had no luck; some of them said that they do not do commercial at this time? I then called Axxon. The dispatcher Joe was quick to address my needs, and the tech Jason showed up in about a half hour. They were both very professional. Jason showed me pictures before and after providing detailed information.

He kept me informed throughout the repair, diagnosis, quote, and repair. Could not have been a better experience, thank you very much! Great to find a responsible and reliable commercial HVAC contractor.

I'm amazed how quickly I received services each time I've contacted Axxon Services. I live in San Antonio, Texas and our summers are very hot. Our AC went out. Most companies couldn't fit me in for at least 1-3 days; however, Axxon Services fit me in the same day. The technician was kind, professional, and trouble shouted our issue right away. By the end of the day, we had cool air again.

I've also called them for a Washer repair. Again, they were prompt and corrected the issue. The service provided is definitely worth the money. I had the privilege of meeting the owners and was even more pleased to see how much they enjoy this business and how much knowledge and experience they had.

I work with an HOA management company and reached out to Axxon Services and was completely impressed with their services. Molly was exceptional in getting things scheduled and walking me through the process. The tech on site was courteous, fast and was detailed in his work. Molly then circled back to make sure everything was to plan. Great job Axxon and Thank You Molly!

I'm sorry to say that although these people look professional, I have had terrible service because they did not know how to work on my equipment and I still had to pay them even though they didn't know what they were doing. They lie on invoices and hold you hostage these people are no better than Crooks in my opinion.

All this people do is RIP OFF THEIR CUSTOMERS they will encourage you to take your appliance/s to them and will provide you with a crazy estimate and of course you not going to pay that so they will make you pay over $100 just LOOKING AT IT. stay away from this business as they are horrible and you will regret doing business with them. HORRIBLE/HORRIBLE/HORRIBLE STAY AWAY AND ADVISE ANYONE THAT YOU KNOW TO STAY AWAY FROM THEM.

We are a new business in Fredericksburg, TX which is renting two Cold Draft Ice Machines from Axxon Services, Inc. The machines are supposed to be top of the line and our monthly expense reflects what should be high-quality and yet these machines have never worked correctly. We have had them adjusted repeatedly to no avail. Either we have hollow, paper thin cubes or we have a solid ice mountain.

We have received absolutely no help from Axxon Services and when presented with an invoice for work done on the machines they intentionally tried to void our warranty. We are now locked into a 33 month contract with ice machines that still do not work correctly. BEWARE BEWARE BEWARE