Bain Oil

They brought me the heating oil that I needed on the same day without any "call today bring tomorrow" issues.

Called to get oil delivered to needy family with no oil for a weekend of treacherous weather possible- Talked with "Steve". Very uncaring attitude from him when I was trying to explain the need. Couldnt deliver until Tuesday, had to purchase 100 gallons min. and the price per gallon was well over.50 compared to others that I had called. Also, when I mentioned that their price was more than anyone else in Winston Salem, "Steve" told me that I should go purchase from someone else. Not very professional. If I couldve given less than one star, I would have. Wont ever use this place.

I have always had excellent, dependable service with Bain. From the office workers to the service staff, everyone is helpful and makes every effort to provide superior help. I appreciate the superior service they provide.

Staff called me back quickly after I reported my A/C had stopped working. I am 76 and have asthma. Miguel was here by 1 pm and had my air up and going by 2 pm. He was courteous and explained the problem to me very patiently. Could not have asked for a quicker or better solution. I would absolutely recommend Bain to everyone.

I have used Bain oil company in the last two houses that had oil furnace so it was a no brainier to call them when I moved in to this home they have kept my home warm for over 30 years.

There is a reason why we invested in the services and products of this company! Robert Runs a solid operation from top to bottom. Don pinpointed the best Trane option to a T! Followed by a same day turnover install of a Brand New System by Jonathan and David! Thanks for all your help and class act customer service. We would give it a 6 Star rating if we could! Thanks for everything.

Knowledgeable and experiences sales person and professionals every step of the way.

Always great service. Employee's are very good and know who you are and all about your oil tank. Thank you all at bain

The technician, Derek, was very friendly and extremely knowledgeable about our heating system. We have never had a heat pump HVAC and had all our questions and concerns answered in a clear manner. We recommend the Bain Company without reservation.

Wonderful awesome small family owed company they won’t do you wrong give them a call heating and air and oil deliveries for all you home comfort needs!!! they do it all been in business since 1946 so they’re doing something right!

W just spent over $7K on a new unit. It took months to finally get them out just t get it approved. A few weeks back our unit stopped working because the gutter was stopped up. No one told us to check the sensors. So we got a service invoice for $117.00.

Great crew! Did a very thorough job on our heat pump install. It’s always the intangibles that a company does to become a leader in their industry. Bain is a leader! 5 Star!

I called Bain for oil delivery to my home in Winston-Salem, NC. They were very polite and helpful. They have the lowest delivery minimums and didn't charge me a same-day delivery fee. I highly recommend them for your oil delivery needs. :-

If you are in the market for a furnace or AC unit i strongly recommend Bain for a lot reasons from the way the phone is answered to the actual installation . Your product representative Mike Jacobs is very knowledgeable and is available and accessible. Your installation crew is professional & efficient. I am beginning a service relationship and look forward to continuing this type of service on my Trane units.

This was my first experience buying oil and it was simple and fast. I woke up with no heat and I called at 8am and they showed up 2 hours later for a cash payment. They do financing as well, but I didn't go that route.

I've ordered #2 heating oil from Bain for the past five years. I have been a regular customer, always paying cash in order to get the lowest price. Normally the ordering and delivery process is straight-forward. For the past few months, however, the deliveries have not been made within the timeframe promised. I've been unnecessarily late for work as a result.

Because I pay in cash, it is not feasible to leave payment at the door. The first two times that this happened, I did not complain. On the third time, which was today, I decided that, as service professionals, they might appreciate knowing that I have been disappointed with this aspect of their service. I spoke with Steve, co-owner of the oil side of the business. he told me that the driver did come to my house.

I reiterated that my concern has to do with the fact that I was told the delivery would occur between 7-9am and that I was at home until 9:20am. That the driver came after the promised timeframe only supports my complaint. Plus, this is the third month running that I've experienced the same problem. Also, I did not receive a phone call with an update on the delivery timeframe nor an apology for the tremendous inconvenience. Steve said nothing, so I did: "Well, obviously, there will not an apology today either. So, I will take my business elsewhere. Thank you." And that's precisely what I did.