Metro Air Heating & Cooling

Brian was fantastic. He was able to come out for an emergency the same day we called on a Sunday! Our AC had died and after talking to him on the phone, he felt confident about what was wrong and had the replacement part on his truck. Thanks to him we got the AC working so we could finally cool off our 91° house (not exaggerating) within 15 minutes of him being there. So thankful for his knowledge, competence and professionalism.

My A/C went down last night on a brutally hot day, so there is no question that Metro was busy. Called @ 7AM the next day, and by 10AM my A/C was up and running. Chris took good care of me, and was willing to text with me instead of calling because I was on a conference call. They just earned themselves another long term customer. Highly recommend Metro Air Heating & Cooling.

Andy came out and helped identify the cause of short cycling from our home inspection. He gave me a great explanation of all the parts and helped me set up the home thermostat. Extremely knowledgeable and helpful, really wonderful service. Service: Heating system repair

Exceptional service & communication! Justin came out and fixed our furnace after another tech from a different company misdiagnosed the problem & didn't fix it. Not only was Justin extremely knowledgeable, he also took the time to explain to us thoroughly what the problem was & fixed it easily. Metro Air definitely has my business! I highly recommend them for your heating & cooling techs! Thank you Metro & Justin!

These folks are always very friendly, and happy to answer questions. Our furnace recently conked out, and from the beginning of the process with the first service technician I spoke with, to our estimator, to the guys who did the install, I give them all an A+. They've never let us down in the 17 years that we've done business with them, and they will continue to be the company that we call for any of our future HVAC needs.

12/15/2021: Still a happy Metro Air Heating & Cooling customer, this is the only HVAC company I will use, in April/May this year I had new furnace and AC unit installed, both excellent. Today I had Chris come out and make a small adjustment so my water softener lid could open more freely. I called this morning and they were onsite within an hour, issue resolved quickly. A+ service still!

A year ago: I'm a happy repeat customer of Metro Air Heating & Cooling. Not only are their technicians competent, but they're honest which is just as important. Today Nick performed an AC tuneup, he was professional and took the time to explain how things work. I know eventually I'll need a new AC system but for now Metro keeps me going until I've budgeted for the replacement. A+ service!

Justin has been out to our house numerous times. He's knowledgeable and efficient! I trust his recommendations, and I never feel like he's trying to oversell anything. Also, the office staff is so nice on the phone, and they are quick to find appointments. I am very happy with their service!

Justin from Metro Air worked his magic on my air conditioner today. He was prompt, knowledgeable, and gave me great feedback regarding my air conditioner unit. The price of my repair was very reasonable. I am very happy to recommend Metro Air and join four other of my family members in using their services. Service: HVAC system maintenance

The owner Chris came to my rescue to fix our ailing HVAC system. Great company! Ken Tannehill

Great customer service, fast, very competitive quote and timely install. Jeff (salesman) was super easy to work with, not pushy and very helpful. Installers we're on time, respectful, listened to my conserns and were done when they said they would. Both of them had over 30yrs of experience!
MetroAir handled all rebates, trade-in paperwork and warranty registration, I got tax-rebate paperwork right away. I didn't have to do anything nother than sign.

Metro Air is an exceptional company, all interactions we've had with staff have exceeded our expectations. We just built a brand new home and our builder uses Metro Air. About a month after we built, we were walking by a different build site and decided to see if we could ask one of the Metro Air technician a few questions (quickly, of course), and the gentleman (Craig, I think) was super friendly and happy to answer our few quick/questions.

Today we had a technician out just to look over our units, and he was phenomenal (Justin). Again, he was super nice, explained things in a way that we understood, and helped us know how to manage things moving forward. When I originally called Metro Air, the lady who answered my phone call (Nancy, I believe), was also fantastic. We would highly recommend this company for any HVAC related needs!

I am a tenant and our landlord used Metro Air when our A/C went out. Daryl came out and assessed the situation and recommended replacement since the unit was so old and parts would be expensive. He was knowledgeable and friendly. Then Nick came out to give a quote and take measurements for the replacement unit, he was also very friendly, reliable and knowledgeable.

When the replacement was ready we had Justin and Drew at our home and also a great experience with them. They came in and got the job done quickly and efficiently. So, working with 4 employees at Metro Air I have had a great experience and would recommend them to anyone!

We had a great experience this week with Metro AIr. While having the a/c go out during the heat of the summer is never pleasant, and paying to fix it is not pleasant either, the overall repair came in a few hundred dollars less than estimated on our 17 year old furnace, and we are back up and running with cold air - wheh! The tech who came to diagnose the issue was very knowledgable, and thorough with his diagnosis.

The appointment to install the "golden" part was scheduled for this morning, and the tech who came earlier this week came to do the install on his day off so we could be serviced today! Thank you for going the extra mile for us and our 36 week pregnant daughter who is staying here for 3 weeks until their new house is done being built. We are all very thankful to have this fixed prior to the heat of this weekend sets in. Justin - thank you for going the extra mile to service our home, and get us cooled for the weekend. We are thankful and if we need service again (hopefully not for a long time), we will request you! Enjoy the rest of your weekend!

We needed a new AC and Heater unit after finding out both units were older than our home! They level of customer service far outperformed the competition, plus have they have the extra edge of a hometown value. We are extremely pleased with the work they did, level of professionalism and their overall work. Well done!

We were very pleased with metro air. Their salesman, Jeff Schmidt, came out on July 4th to give us an estimate. He was very nice and informative. We had central air and unit died so we went with them for replacement. With in a week they came out to install the new unit. Adam and Paul did the service. They were very good and took the old unit with them . Otto electric does their electrical work and they also came at the same time.

They got here by 7:45 and done by 10:30. So grateful for their quick service as it is so hot now. They all did a great job and cleaned up after themselves. We will be using them again for services. Reasonable rates as well.

Brian and Jeff installed a garage heater for us after moving in to a new house. Metro Air's price was much more reasonable than the builder. Brian and Jeff were very professional and got the job done quick. Thanks guys!

We have used Metro Air for over 15 years. They have the best customer service, from the minute they answer the phone thru to the service technician leaving the house! They are very knowledgeable, honest and quick at solving the problem! We have had our heat go out in the winter and our air conditioner go out in the summer, both times they arranged their schedule to come out the same day and fix the problem.

All their technicians are great but we feel Joe is their shining star, Metro Air is fortunate to have him! I need to also mention, their pricing is very fair and affordable! We highly recommend Metro Air!

Joe came out today, diagnosed and fixed problem within a half hour. Price was high, but what can you expect on a Sunday morning