For over thirty three years the Doty family has been delivering quality heating & cooling installation, repair and maintenance service to the Lansing area. As Lansing's only locally owned Carrier Factory Authorized Dealer Doty Mechanical is dedicated to Lansing and the people that live here. We are committed to providing the exceptional service our clients deserve.
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Reviews (14)
Randy Van Voorhees
May 22, 2022
Requested a home visit to discuss both heat and cooling. Was visited and spent an hour plus going over the needs. Measurements were taken and options discussed verbally. A quote was to be offered. After about 4-5 weeks I emailed and called about the status of the quote. No response. 2nd attempt a couple weeks later and no response. Ran into the group at the Lansing home show and asked what happened and why I received no responses?
They apologized and said they would call me the next week. 2-3 weeks go by no response. I then go online and did a live chat with someone stating the experience so far. they asked for my address which was given and I was told once again someone would be in touch with me.well you guessed it.no response. If Doty was not interested in the project I would expect at least that call.
No call at all is not what any company should do in regards to customer service. Maybe they should review their mission claim on their website as it is all about customer service. I would be cautious about using this company.
They apologized and said they would call me the next week. 2-3 weeks go by no response. I then go online and did a live chat with someone stating the experience so far. they asked for my address which was given and I was told once again someone would be in touch with me.well you guessed it.no response. If Doty was not interested in the project I would expect at least that call.
No call at all is not what any company should do in regards to customer service. Maybe they should review their mission claim on their website as it is all about customer service. I would be cautious about using this company.
Keith Evans
Feb 19, 2022
Denise Dbrownlee Yahoo Com
Oct 31, 2021
Steve Schouten
Mar 18, 2021
Breezy Michigan
Mar 09, 2021
I had my furnace inspection/cleaning completed and my whole house humidifier wasn't working. Sam visited and took care of everything. He was professional and super nice. Bree, the office person, was also very nice. I appreciate this company and would work with them again. Thanks! Services: Heating system maintenance, Repair HVAC
Kim Marton
Mar 02, 2021
Marlene Epley
Dec 06, 2020
John Stock
May 09, 2020
After receiving 4 bids from 4 great local companies, we had our new Infinity Series furnace and air conditioner installed by Doty. Not only was Pete (the "Sales & Estimator" guy) very personal, he was extremely knowledgeable about the products he was offering and just how each item would perform in our unusual house layout. When the installers (I'm sorry, No names, as I only met them briefly, as I work 3rd shift and they were pretty much in and out just after I got up in the afternoon.) came to perform the installation of everything, they wore protection over their shoes, were polite, fast and, this may sound goofy to some, but they cleaned up everything after they were done, to me, a detail of true worksmanship.
I highly recommend Doty Mechanical, not just for the great equipment that they sell, but also because of their personnel. Oh, just realized that I didn't mention the price. While a couple of bids were really close, Pete's all-inclusive bid was the winner, as Carrier has one of the best consumer ratings out there as opposed to Lennox. The difference that this system makes was noticeable after just a couple of days.
Instead of the AC or Furnace being on full blast, then off, the Infinity Series has many levels of settings that run constantly at very low energy settings, so your home stays at whatever temperature you set it at, no heating 'til way up, then cooling way down (or vice versa), it just maintains the temperature you want. The Thermostat is way cool, even gives you a 5-day weather forecast.
And you can see and adjust everything on your cell phone too! The efficiency is top-of-the-line for both the AC & the Furnace, so you get really nice rebates from LBWL &/or Consumers Energy. Seriously, give these guys a call if you want to get a great price on either an AC unit and/or a new Furnace. You won't be sorry.
I highly recommend Doty Mechanical, not just for the great equipment that they sell, but also because of their personnel. Oh, just realized that I didn't mention the price. While a couple of bids were really close, Pete's all-inclusive bid was the winner, as Carrier has one of the best consumer ratings out there as opposed to Lennox. The difference that this system makes was noticeable after just a couple of days.
Instead of the AC or Furnace being on full blast, then off, the Infinity Series has many levels of settings that run constantly at very low energy settings, so your home stays at whatever temperature you set it at, no heating 'til way up, then cooling way down (or vice versa), it just maintains the temperature you want. The Thermostat is way cool, even gives you a 5-day weather forecast.
And you can see and adjust everything on your cell phone too! The efficiency is top-of-the-line for both the AC & the Furnace, so you get really nice rebates from LBWL &/or Consumers Energy. Seriously, give these guys a call if you want to get a great price on either an AC unit and/or a new Furnace. You won't be sorry.
Sean Schumitsch
Feb 29, 2020
Phillip & Duane Morris
Nov 15, 2019
You will be very happy dealing with Doty. This was my first time using Doty to service my carrier furnace.A1 mechanical whom I purchased my furnace from years ago wanted to charge me for the repair on my furnace which was covered under warranty by carrier. I called Doty an they took care of me right away. There repair man did an excellant job getting my furnace back up an running. Doty will be my first call when service is needed again. An if I ever need to replace my current system
Lonnie Chapman
Apr 02, 2019
I would give 10 stars if I were able. I worked with Heath on getting a new Geo-thermal unit installed at our house. He was polite, professional and most of all, knowledgeable. His crew arrived on time and did a fantastic job. Once the job was complete, they cleaned up nicely and thoroughly explained the new system. Their office staff even filled out all the paperwork for my consumers energy rebates, all I had to do was sign them. I can't say enough good things about this experience. I will be calling them for all of my future heating / cooling needs. Top notch
Barb Burns-Briggs
Jul 03, 2018
Our a/c went out last night. It was hot! After four phone calls this morning, I finally found someone who knew about geothermal heating and cooling. Brent came out TODAY and fixed the problem, for way less than I expected to pay! He was professional, knowledgeable, and not intimidated by my brother-jn-law's crazy barking dog. I'm so relieved and grateful to have found a resource that I can call in the future!
Tania G.
Apr 19, 2018
Kris Belonge
Dec 15, 2015