Sherlock Heating & Air Conditioning

I recently had a shut-off valve replaced, as well as valves under sinks. The work was done well and the service was good. The bill was $2,000. When I asked them to provide a detailed invoice breaking out parts and labor, they said they don't bill like that. I think it's a fair question to see what you're paying for. For that reason I do not recommend Sherlock Plumbing.

Yesterday I contacted Sherlock and spoke to Rachel, manager, about my a/c blowing only warm air. I've been a Sherlock VIP member since 2020 and was hoping for help in a desperate situation as out-of-town guests were due that evening and the house was stuffy and warm. Rachel analyzed my situation and suggested installers, Josh and Wade, as they had a break in their busy schedule and could "swing by" to take a look. Long-story-short, Josh and Wade arrived within the hour, and found and corrected the problem.

There was a missing disconnect unit which prevented the condenser from operating. They also determined that my air filter was the wrong size and therefore was not effectively preventing dust and other pollutants from flowing through the system. In addition to fixing those items, they added a vent-tube to my overall system ensuring better safety next to my furnace. Josh and Wade were professional, courteous, and extremely competent.

Before they left, they made sure the a/c was purring and in optimal condition. I could not be happier; they saved the day. Thank you Rachel, Josh, and Wade. Count me in your VIP membership for years and years to come.

I've used Sherlock before for installation of a new HVAC system. I'm having a ductless unit installed, mini split, although expensive, it will make my summers more comfortable in my converted garage, now a family room which doesn't cool off as well as the original home. Dirk was very well qualified, he explained the options for electrical, the tract that will be placed outside on home stucco.

He answered all my questions and had my utmost confidence in the bid costs. Most importantly, I am relieved that Sherlock is experienced with this type of installation and uses protocols to avoid issues (condensation, nitrogen to clean lines after soldering before coolant inserted, etc.). I am confident the job will be done well. In addition, I received a nice discount as a prior customer, 18 months no interest payments (efficient application at my home by Dirk on his I-pad and phone verification from loan company) and the job will be done within one day: scheduled for tomorrow! Thanks Sherlock!

Our shower broke while I was out of town. Sherlock was very responsive, and Kyle quickly made his way to our house. Everything was smooth sailing once he was on scene. Thorough investigation and diagnosis of what went wrong, came up with a clear plan of action, and provided a very reasonable quote. Kyle was able to methodically and efficiently repair our shower so that it will not cause us any problems again.

Sherlock Plumbing has excellent customer service. I've used them multiple times and have been impressed with their service and customer care each time. They are responsive to inquiries in a timely manner. They are easy to schedule with. They sent me a message with the plumber's ETA along with a picture of the van, and a picture and name of the plumber so I know who to expect (this makes me feel safe). I've had different plumbers come each time and they have all been exceptionally professional, kind, thorough, and explain everything to me very well.

They have many options to address repairs and are very honest about costs (for example, if I can save money by buying the part myself they let me know and help me find the part). I highly recommend them!

I want to share with anyone reading this review about experiences I have had with Sherlock Heating and Air. Let me begin by saying that all of their technicians are respectful and pleasant. A few years ago the company installed mini-split air conditioning systems in our home to the cost of many thousands. Recently, when the one of the systems stopped working I was told, by a Sherlock technician, that the system they installed was inferior and the inferior system would now cost me $4500 to replace a solenoid on the entire system.

This experience was followed by Sherlock plumbers replacing 3 flaps in 3 toilet tanks, cost was $600. A water purifying system under our kitchen sink, I was told would need 4 filters changed every 6 months. I thought I could change them and agreed to the installation. I realized that it was more complicated than originally thought. Yesterday one of their technicians told me the cost would be $1100---every 6 months!

After complaining about that cost the technician quoted a price of $387. I was shocked! Do you think $673 would have been returned to me if I had been stupid enough to agree? If you do not mind grossly overpaying, call Sherlock Heating and Air.

It is evident what kind of experience you're going to have with this company from the first phone call. Highly trained, personable and responsive to our concerns. Let's face it, you're almost always calling them with concerns. They had someone out very quickly, did the job, worked to save us money. I instantly could tell that they were trustworthy and knew what they were doing. Highly recommend Sherlock!

We had Jose over to look at our water heater because the pilot light was out. After some trouble shooting, it was a quick fix and we were on our way to hot water again. Jose was easy going, professional, and knowledgeable. He was gracious in his help, and we felt like he went the extra mile for us. We are appreciative of his time and expertise. This is my second experience with Sherlock, and we are blessed to have them as a contractor. Thanks again, Jose!

The estimator and technician who came to our house were extremely professional. They were great at educating me on what HVAC system I needed and how to think about the process of replacing my old units. Yet. When I got the quote, it had nothing to do with what we discussed. It was a single line item that listed a system that I told them I would consider.

It did not include any other information (no line item details of what each part and service would cost). It did not provide any options. I called and asked for an updated quote. Rather than sending me what I asked for, they wanted to talk to me about the quote they sent. So I hired a competitor.

I called Sherlock Plumbing because we were having problems with the water draining out of our washing machine. Apparently the drain was blocked and needed to be cleared by a professional plumber. I had heard positive reviews from friends concerning Sherlock, but this was the first time that we used Sherlock Plumbing. I called on a Monday asking if we could get a plumber here as soon as possible. Sherlock Plumbing was able to get a plumber here the very next day and I was thrilled.

We have had a lot of different plumbers over the years and I have to say I was very impressed with Sherlock. First, our plumber Josh, surveyed the problem and he presented me with a couple of options. Josh took his time and explained how he was going to complete the work and he also gave me several hints on what to do and what not to do as far as our plumbing goes.

There were a couple of snafus along the way but that was a problem with the pipe, not the plumber. Josh, the plumber did a first rate job and all the time he communicated with me and was incredibly pleasant to deal with. I know we will be using Sherlock Plumbing again.

They weren't available on the weekend, so I had to go somewhere else. Can't speak to their service, so take that with a grain of salt.

I asked Sherlock to address our needs because Rooter Hero failed us. Jose of Sherlock was prompt, knowledgeable, friendly, and fast. He; as well as, Sherlock exceeded my expectations and will get my recommendation and future business.

Raise your hand if you start to panic when you type in "plumbing repair" on Yelp. I do. Finding a good plumber can be cumbersome and could leave you with thousands of dollars down the drain.no pun intended. Our washing machine drain pipe had a major spout leak and we had been putting it off solely for the reason of having to find a plumber and spend tons of money.

I scoured Yelp to find one decent and Sherlock popped up as most recommended and almost 5 stars. Well here's hopefully for the 5th star. Immediately their front office called to ask more about the situation and find a time that worked best for me. They were honest about their "consultation" price policy and that is huge with plumbing/electrical companies now a days. Kyle from Sherlock came out and was super respectful and listened to me rattle on about what I thought was the issue.

He quickly realized that he would need a camera scope to see inside the drains and immediately got on the phone with the home office to have one out here. He zoomed back to grab it and was back in 30min. Talk about efficient and not wasting anyones time. He scoped the pipes and even brought me out so I could see the DISGUSTING sludge that had built up over the years down almost 50ft of pipe to our main line.

While most plumbers would've swindled me out of money and said "just snake it", Kyle made an awesome judgment call and said that snaking would only make the issue worse and might not even fix the problem. Instead he suggested hydro jetting which would be way more efficient in cleaning everything out + less dangerous to our old pipes. I was sold on his solution just from him not trying to get money out of me and instead being honest about what he thinks is the better option. THATS CALLED AMAZING CUSTOMER SERVICE.

Next day he came out with the hydro jet and within an hour had our pipes cleaned out and even tested the water flow too. Plumbing is always finicky and because of our older house and underlying problems there might be more work to be done.trial and error at this point. But Kyle quickly got me another quote on what the further work MIGHT be and gave me his card to call if things ever got worse.

I like having an awesome plumbing company in my back pocket to help fix anything but also that already has an idea of what's going on. It's like going back to your same hair dresser, it just makes sense haha Needless to say, trust Sherlock and don't be afraid of plumbing when it comes to them. Their team was knowledgeable, friendly and very quick and efficient.

From start to finish, we had a wonderful experience. Bob was very helpful over the phone, in booking our appointment and answering any questions I had. Royal was our plumber and he was a gem! He was patient and understanding with our old pipes. His investigation and diagnosis were thought out and thorough. He made sure that we understood what he was doing the entire time and was a very effective communicator. I would use Sherlock plumbing again in a heartbeat!

Jose was extremely professional and kind! He explained what options we had and went above and beyond to make sure we had the correct part and as soon as it was available he was at our home in under an hour to replace it. I can't recommend him enough! So impressed with his customer service and the company. Service: Water heater repair

I called about an issue with an AC unit and right off the bat the gentleman who answered the call gave me literally the best customer service experience I've had in ages. It was really notable because that is so rare these days. Then, they followed up very quickly and sent Josh out. He was also extremely professional and very informative. It looked like my AC unit may need to be replaced and I was getting myself mentally prepared for that $11,000 bomb.

After taking my old unit apart and testing everything, he eventually found that the issue was a faulty wire which he replaced right away, charged me a total of $175 after spending over an hour at my home and even set me up with an appointment the following work day with one of the people in their water filtration division. These guys are trustworthy and extremely professional. Way better than 95% of my past heating and plumbing company experiences and I've had my share. I would highly recommend them.

Amazing service from start to finish! I worked with multiple people from Sherlock (Kirk, Sales, Billy, sweet mustache by the way, and Panda, nice and helpful guy)! They were respectful of my time and communicated quickly. I felt I received a good price for my A/C and Heat Pump installation. My tech were clean, professional, knowledgeable, and very hard working even in 100 degree heat.

I am very pleased with all the people at Sherlock. I would highly recommend this company! Great knowledge base too. They did NOT oversize my equipment or upsell me either! Much appreciated.

Billy and his entire team are very professional, courteous and respectful. They installed 2 new A/C units and 2 new furnaces. Billy definitely knows everything about air and heat, and took the time to go over everything with us. They did an incredible job with the installation. The entire staff at Sherlock are amazing! We will continue to do business with Sherlock Plumbing, Heating & Air.

I had a great experience with Sherlock. We installed a Dual Fuel variable speed furnace/AC system to replace a 25 year old system. Jimmy and his team were friendly, and did an excellent job. We are very happy and appreciative of their hard work. Services: Install thermostat, Install AC, Heating system installation, Installation

Kyle from Sherlock was amazing! He explained the whole process and kept us apprised throughout the entire repair. The job was difficult and complex due to the age of the pipes in the house. Kyle was a rockstar at getting the job taken care of quickly. Highly recommend Sherlock and Kyle for any plumbing needs. Great people who do great work. :

Sherlock sets the bar so high on what customer service, top quality service and value should really be. The amazing reviews online already was a good sign but Jimmy was the man that made everything fall into place. He came over and shared with us a few different options for us. We felt comfortable with him the entire process and everything that was said to be done was done. The install was easy and the team was super communitive the entire time. Cannot speak more highly about Jimmy G and the entire Sherlock team. These guys are simply the best.

I have used Sherlock services in 2017 and called them to trouble shoot my furnace. Josh Thompson was sent out after the technician recommended replacement of my over 20 year heating unit. Josh took the time to educate me on the heating and cooling systems in the industry and the prices are competitive with other companies.

We had a full AC & Heating install done with Sherlock in 2020, and they did such a great job. Everyone we worked with were so thorough at explaining everything to us. We've had a couple of thermostats die on us, but each time we called them they came out the same day and replaced them no charge. They definitely offer up some of the best customer service of any profit service we've used.

Everything went smoothly, team was polite, professional. Came out on schedule. Highly recommend! Service: Thermostat installation

Very professional, courteous. Provided simple explanations for everything. Didn't push the upsell. Described their VIP service for a good price they come out 4 times a year, costs as much for the 4 visits as the one visit I get someone to do anyway. Very happy. Services: HVAC maintenance, Heating maintenance

Great experience from beginning to the end. Very pleased with the whole process of getting a new heating and air conditioning unit. Highly recommend Sherlock!

We had a full installation of heating and air unit last year, and a water heater as well, and it's all working great. They've even come out to do mainstream and install new filters. Just yesterday though, our thermostat panel conked out on us on one of the coldest nights of the year. Despite being right before the holidays when a lot of staff might be out, Sherlock was able to get a tech out to us first thing this morning, squeezing us in between other appointments so we wouldn't freeze!

The tech Mazen was awesome- so professional, and he figured the problem out and even made some suggestions and replaced our panel with a battery operated type we can more easily take care of ourselves. Great company with fabulous services!

Jonathan was polite, professional, explained his findings, and also explained the process for resolving the issue with my heating unit. He even took pictures and showed me exactly what part needed to be replaced. Even more importantly, Jonathan identified a water leak in my home's structure that he found during his assessment of my heating unit. These findings show that Jonathan has outstanding attention to detail and is committed to helping the customer.

I am very grateful that he noticed the leak and informed me of the finding - he took pictures of the leak as well. Jonathan is a true professional. I appreciate him and I also appreciate the woman that assisted me with scheduling my initial appointment. While listening to her explain the process, I felt assured that I was contacting the right company to fix my problem. I felt I was dealing with an honest company which is important to instill that extra confidence. Glad I chose this company over the other 10 I had researched.

James Dean was very professionell, knowledgeable and courteous. All our plumbing questions have been resolved. Thank you very much! Claudia

Kyle was very efficient, great attention to detail. He explained what he was doing, and asked if we had any questions. He was personable, wore a mask, and shoe coverings. He was very thorough in checking out our furnace and air conditioner. We would use this company in the future.

This is the second time I called Sherlock Plumbing and Heating & Air. The first time I was very pleased, the second time I am VERY DISAPPOINTED! I elected for their heating and A/C service and the field technician, Josh and his assistant Alex showed up at my home. They inspected the heating furnace and requested to take out the heat exchanger for no additional charge. Josh stated there were two cracks in the heat exchanger which may result in carbon monoxide leaking into my home and needed to replace the furnace ASAP.

They mentioned to me a few times the crack will result in carbon monoxide leaking into my home and did not want to hear about my family in the news. I requested Josh to perform a carbon monoxide test, however, he stated it would take over an hour and did not do it. I also stated that I have three carbon monoxide units in my home and his response was they are not accurate.

In addition, I stated to him that I will need to verify if I needed a new furnace and his response was you do not trust me since I have done this at no additional charge. I had two other heating contractors inspect my heat exchanger, run a smoke and carbon monoxide test and neither of them found any issues. In addition, I had San Diego Gas and Electric inspect the system and found no issues. I do not recommend them!

They are honest, they answered your questions very professionals

It's a rarity to find a company that really walks the talk when it comes to customer service and satisfaction but I'm pleased to say that Sherlock has stepped up and made things right with me. I'm truly impressed with the way they came around to keep me whole on the matter I initially wrote about and I will certainly go back with them after the commitment they've shown to rectify the situation I had with them.

While I still believe there was a mistake made, I also recognize we all make mistakes and I believe Sherlock showed a lot of integrity to resolve the matter. I retract the negative review I left earlier and wish to thank Rachel and the Sherlock organization for its fairness and professionalism.

It was so good to see Josh again, such a knowledgeable and delightful young man. He responded to a call about a blinking light (yeah I know.go figure) but hey, when you know nothing about a heater, smell propane and see a blinking red light, you "Call the man." He services the heater found them source of the blinker and actually saved our lives by tightening a loosened valve from the hot water heater that had been worked on by a plumber two weeks ago. Josh and his trusty spray bottle discovered the leak and fixed the valve. We are completely indebted to him and Sherlock Plumbing. We love you.

Sherlock installed a new Lennox heat pump system in my home that previously only had a wall heater. From start to finish, everyone I worked with at Sherlock was extremely professional and helpful. My primary contacts were Jim G (Sales) and Billy M (Installer) who were both exceptional. Jim worked to provide reasonable pricing and clearly explained all agreements and financing options. Billy and his team had great communication, left the house cleaner than when they arrived and spent the time to walk me through the full install. Highly recommended!

Sales and service guys are both friendly and knowledgeable. The installation technician was so patient and walked me through details of their work and the product. They were quiet and fast. Overall really nice experience!

Entire HVAC system was replaced, including better insulated ducting with a variable speed outdoor condenser unit along with the furnace. Everything looks neat and tight. Cleaner, better air filtration, and more efficient. Services: Install AC, Installation, HVAC duct & vent installation

We are happy with our experience with Sherlock and have already passed on their information to our neighbors. It's anxiety producing when a major appliance needs replacing. I was impressed with how organized and communicative Sherlock was. They kept me updated on time frames, explained processes and were genuinely kind human beings. We had to have a new AC/Heater installed which for our particular home required a city permit, a crane and a lot of organizing. *Sherlock took care of all of it.* The day of the installation was WAY less stressful than I was anticipating and was completed hours earlier that expected. Victor M. and Anthony T. worked with us the day of installation and they were fantastic.

So patient. So kind. Explained everything. They deserve raises. We also worked with John S., Nate S. And Samuel during the process. All of them were polite, professional, knowledgeable and kind. We are definitely using Sherlock again in the future. Thank you!

Thank you Samson, Red, Anthony and Joshua for the great job you did on diagnosing the problem with our heater and getting a new system installed.

On June 10th Eric came to complete our regular inspection. He noticed our unit needed a few repairs and asked if i would consider scheduling an appointment with a comfort consultant for a complete inspection. Comfort Consultant, Neil Nath came on June 17th and was excellent! We discussed the repairs needed and wrote up 3 estimates. He was sensitive to our fixed income status and divided the entire job into segments that fit into our budget.

His estimate was honored when we scheduled the work. We appreciate his thoroughness and patience. October 4th, Victor, Anthony and Jesus did an excellent job replacing the evaporation coil and all of the upstairs ducts. They even placed our outside condenser on a more stable base which was not included in the estimate. The technicians were punctual, courteous, efficient and very neat! Our AC was up and running in no time! We are VIP members and highly recommend Sherlock Plumbing, Heating and Air.

Solid all in all. Paul Iden and Nate Shea were very helpful and informative in providing free estimates. Setup through Costco which has numerous perks. Ending price matched estimate and they were positive in working with me in making our new system work out, price wise and install wise. Tony's team installed over two days and they were extremely friendly and respectful and did good work. Was expensive, and a bit higher then other companies, buy Happy with everything

Sherlock installed a new Fujitsu heating and air system 6 years ago for me, I had some recent issues with the service I received, however I would like to thank them for resolving any issues in a very timely and professional manner.

I used them to install an air/heating system. They did a good Job. HOWEVER their quotes for service are outrageous. They wanted $249 for a $50 Filter and $700 to clean the coils. The competitor did both for $ 175 ( Johnson air).

I would highly recommend using Sherlock again. The repair technician who came to my home (Red) was extremely knowledgeable and professional. I'm one of those types of home owners who likes to know what is going on every step of the way and Red patiently explained ever step in his evaluation process. He made me feel very comfortable about the entire process. Sherlock also has a very friendly team working at their office.

The staff members I spoke with on the phone while scheduling and following up on my appointment were phenomenal! As I hope you can tell I'm a happy customer. If you're reading this and are still on the fence about which repair company you should go with stop reading and call Shelock.

This is the second review I am making regarding our service from Sherlock Plumbing, Heating & Air. I deleted the first review as the rating was poor and I didn't want it to be reflective of their rating as they have went above and beyond to make it right. Sherlock put in our Lennox HVAC system five years ago, and they did a stellar job. Very thorough and beautiful duct work and vents were installed.

The installers and the technicians are very nice and pleasant to work with. They really make sure you as a consumer understand what they are doing. I think it's important to acknowledge Rachel who is a customer service representative. She is the perfect person to have in her position as she is very attentive and responsive. She does all she can to get you the answers to any questions or concerns that come up. Serena who works in management also does an excellent job, and makes you feel heard as a customer.

She took the time to reach out to my husband and I personally and make things more accommodating for us. Her commitment to making sure customers are satisfied is admirable, and I really appreciated the extra mile she went for us. All things considered, Sherlock is a great business. They want their customers to be happy with their work, and that really shows. My husband and I will continue to give them our business, and continue to recommend them to our friends and family!

It was the middle of Aug. days were getting hot. Wanted to understand how much it would cost to repair my air conditioner unit. It had just failed a day prior. Appointment organization was impressive. Sms reminders and name and picture of person who is to arrive. Great communication. $450 Air condition repair quote. The part to be repaired $30. Amount of work, 30minutes.

Clearly a business needs to make money. But this seemed a bit extreme in my opinion. Maybe it's common in the industry. To be fair, person who came out was great. Very professional.

Very honest, arrived quickly left the work area spotless and was very reasonable.

Called in for a service call for my heat pump which started only blowing hot air. Sales rep Bob called me an assured me someone would call me in the afternoon and come by later in the day to repair. I explained to Bob I am going out of town and have someone staying over to pet sit and I have an elderly dog that overheats and need to be sure someone will come out.

No problem Bob said. Get a text at 120 stating their techs are too busy to come out. Do not trust a company like this, they do not value your time and keep their word Edit, changing to five starts. Sherlock ended up coming out after customer service supervisor learned of the situation. Came after hours and got everything up and running. I was impressed with this customer friendly approach and decided to get the maintenance plan from them

I'm torn on this as it's a matter of principle for me as a consumer. I am very happy with the service I received and the technician was great and all things being equal I would recommend them to anyone. Here's my issue. My downstairs A/C wasn't blowing cold air, thus the request for repair. Upon inspection, it was determined a single part was defective and in need of replacement.

I was given a quote of $550 to replace two identical parts (one on each unit) as my other unit was in the same condition. I looked up the identical part on the Internet and each part was approx $25 each. Here's my issue. I understand service isn't cheap and this industry is demand driven but I honestly feel I was taken advantage of. Aside from the $99 service call which was waived because I agreed to the repair, the parts were probably around $50, so the labor for an hour of work was $500? Again, I understand the concept of service but this was just simply excessive. I'm sure this may be industry standard but what other option do you have?

If you refused the work then you pay the $100 regardless. Anyways, my AC is working so I'm happy about that but let's be real, I'm not that happy about the price. Seriously, $500 to replace two fuse type parts that took about 10 minutes each? I'm not looking for anything free, but what you are at their mercy. I Recommend them for their skill and professionalism but buyer be ware about the cost. I guess that's why there are in business.

Excellent service! Technician was knowledgeable and professional. Will definitely use agin if the need arises.

Mazen Kano is great! Professional, friendly and knowledgeable. He came out and inspected our HVAC system, clearing explaining everything. He made sure everything was in excellent working order. I highly recommend Sherlock and Mazen.

Thanks to Samson and Serena, my air conditioning system is repaired and working perfectly now. I have been a VIP subscriber to Sherlock Plumbing, Heating & Air for many years now and always been happy with their services. It goes without saying that I highly recommend this outfit.

The team at Sherlock Plumbing, Heating & Air is top notch. What started as an emergency AC repair in the summer of 2020 culminated with a long overdue full system upgrade, mini split installation and water heater upgrade. The sales process was painless, there was no pressure and everyone was professional, and courteous every step of the way. I didn't feel like a customer, I felt like part of a family. The install team was prompt, thorough and took the time to explain things every step of the way. Thank you!

5 stars for the experience, 3 stars for price. Sherlock was referred to me by my neighbor. They were professional and polite on the phone, and we were able to get an appointment quickly. Derrick was also timely, professional, and thorough. My only complaint is the cost. I suspected and Derrick confirmed that the capacitor in my AC unit failed, and he replaced it (a $15 part) in about 20 minutes and followed with a thorough inspection of the entire HVAC system which took another 20-25 minutes. $331 for the entire service feels on the high side. (My neighbor told me they had a the same inspection plus a freon recharge and only paid $220.) I am happy to have found a reliable contractor, but will definitely get additional quotes before calling them out in the future.

We didn't end up going with this company. but they did provide white glove service from start to finish. Our heater broke during the prior winter. They set up an appt quickly. and sent someone out to evaluate at cost. (You pay for the consult and - if you decide to go with them - they deduct from the overall quote.) In the end, we felt the quote was a bit on the higher end. but the evaluation did provide a spectrum of options.

There was great email communication. automated. but nonetheless detailed with photos of the individual we would meet, etc. The individual reviewing the unit didn't seem completely knowledgeable (since we cross checked and received a second opinion). but knew enough to identify some issues. They seemed conservative in their solutions to replace the entire system since ours was a bit dated. which in the end could have translated into cost savings. but we weren't ready for a complete redo of HVAC.

They tried to sell us on throwing in an additional unit "since there was a sale". which I will chalk up to strong marketing. but precariously on the edge of being a bit too aggressive. I would recommend them for the communication, top of the line products, broad solutions. and relatively nice guys that came out to help us.