Hals Heating & Air Conditioning

What an amazing crew! Kevin Berry was very helpful and responsive to my needs and got my job setup just in time for the summer heat. Jonathan was a very knowledgeable tech and my a/c is now cranking. 100% recommended!

Scheduled an AC person to come twice. Both times they didn't show within 4 hour window. Unreliable. Don't waste your time.

I called Air Tro and spoke to schedule regular quarterly maintenance. The service fee was $112, I advised that service is bow $168. No notice, no heads up. My parents have been customers for years and to not give them a heads up on the price increase is completely unprofessional. I have advised Air Tro that I will be taking my business elsewhere.

5 stars for our consultant Peter J, our new two-stage condenser, and the crew who installed our new furnace into the attic. Peter was very thorough and responsive and the Air-Tro crew worked efficiently and was very communicative during the whole removal/disposal/installation process! That being said, I cannot stand the iComfort Lennox app which lets me control our air and heat.

The app works a small fraction of the time, otherwise, it gives me a "Unable to Display Current Temperature" error message and will not connect. Extremely frustrating, I wish we could use another app. Either way, Air Tro was great, but hopefully they're able to switch to something that uses a better app.

Purchased a home with ac unit that was not working. Called Jorge, made an appointment to have my ac checked. Jorge was on time and fixed my ac. Now it works and is blowing ice cold. Happy we went with him saved us from a big headache!

The technician was knowledgable. Prices are higher compared to some other places that I have checked with, but there was no hassle. Giving it 3 star rating because I have only used their diagnostic services. Will update or add a new review once I use their installation service. Service: HVAC system maintenance

Manager from Air-Tro contacted me after reading my review and apologized for not informing me that there would be an additional $100 service charge for a total of $188. He cut up the original $188 check and re-billed me for the original $88 that I approved. Total accountability on his part which I appreciated. He also provided a proper estimate as well. Cut them some slack as it may be possible this was an isolated occurrence and not the norm.

A+ for Air-Tro. Professional. Knowledgeable. Responsible. Courteous. Clean. I completely trust and appreciate Air-Tro. I highly recommend this quality company and its quality people. - John Vega - San Dimas, CA Services: HVAC duct & vent installation, Install AC

Excellent service, on time. Very good folks, hard to find now a days. I have been with Air Tro for over 4 years now. Highly recommend!

Further Update 3/4/22: After asking for further explanation from Air-Tro for their mishandling and charges, the company has declined to answer any of our questions, and will not engage. NO RESOLUTION. Happy to answer anyone's questions. I'm especially curious to your individual experiences; will be helpful to determine the pattern.

I had the pleasure of working with this company as an employee for 6 years, I have worked with many companies an Air-tro its been the best ever company that i have been with, i have and i will keep recommending this company to anyone that needs help with their HVAC, this company has great customer service, fair prices, unbelievable installers and top notch technicians, i would like to thank Jim, Bob and everyone at Air-tro for giving me the chance to be part of the team .

My VERY old HVAC died! I used Yelp to obtain 4 bids. AirTro came in with the best price and support for a well-reviewed package unit. Kevin was extremely informative, honest, and answered every question and call quickly and completely! Mike and Jess came on a very rainy day (no rain was forecast) and completed the job. Both gentlemen were professional, efficient, and informative. I am so happy that I was able to use a company in my community and definitely recommend Air Tro for your HVAC needs!

Air-Tro did an excellent job installing two new furnaces for me in 2020, they were highly recommended by someone I know. Wasted a lot of time interviewing other, more local companies that I was not comfortable with who seemed to want to price gouge, before getting a referral to Air-Tro. Air-Tro's team were very efficient and friendly. I recommend Air-Tro without hesitation.

Technician came found problem. Needed to obtain part. Never responded back as to if they could obtain the part. Just left my hanging. I finally called another service that came out and provided real service.

My choice in this contractor stems from exemplary service they provided to my parents years ago. I did not consider another contractor for this work, when I learned I would need central air and heating replacement. Fortunately, Air-Tro is still around from the late 1980s, and were responsive at every step of the process. A neighbor had used another company, a subcontractor through Home Depot, and ended up being charged thousands more, for the same service, several years ago.

While this contractor is not the cheapest around, which was frankly spoken of during the estimate meeting, I feel the quality is top-notch. I've had the new system for only about a week, but every aspect of it meets or surpasses my expectations.

Kevin and Team were awesome! The installation team was professional and offered great suggestions! Everything was super clean after every day's work! They also adjusted to our schedule as needed! Great team great installation! So nice to be warm now! Services: HVAC duct & vent installation, Heating system installation, Install AC

My only regret is that I didn't go to them first! Hired someone else to repair my A/C only to have Air-Tro do the same repair one month later. Kevin quickly diagnosed why my new new fan motor burned out only after a month. He noticed that the original capacitor was incompatible with the new motor. If I had hired Air-Tro first, I would have saved myself a lot of money!

They did a full checkup on my system and also made sure my heater is ready for Winter. Signed up for their maintenance program going forward so they will come in the Spring and Fall to ready the A/C and heater each year. Company is extremely friendly, professional, and efficient. Highly recommend!

This was our first experience with Air-Tro and we are impressed. Nicholas Callahan, the technician, is knowledgeable and kept us informed as he progressed. Everything works as it should which is more than I can say for the last group we used. We signed up for their maintenance agreement which is not only free, but also provides discounts on the maintenance agreement and any future work, plus priority over non-maintenance agreement customers. What more could we ask for? We are sold.

No technician showed up to their appointed time. Waited a long time and called them telling me technician is about 30 mins away so waited and one hour had passed no call no show. If they could not come at appointment time, what do you think they would do to your AC equipment. Please read other bad reviews as i believe what they say. I do not recommend them.

I recently changed 2 air filters myself at my business and was surprised at what I found. At my previous annual maintenance by AirTro, the technician apparently didn't have the right sized filters (though I'm pretty sure the sizes are documented in my account profile) so he folded them and jammed them in. Is this a commonly acceptable practice?

I find it pretty unprofessional so I called to cancel my annual appointment. I was not asked the reason for canceling so I brought it up and I there wasn't a decent apology or effort to make it right. They lost my business for sure.

Air-Tro was prompt and the work was done soon after we contacted them. Work was done neatly, and operation of our new equipment was clearly explained. We are very happy with the work, and our new split AC/heating system Services: Installation, Heating system installation, Install AC, Install thermostat

PATHETIC. My AC unit was working perfectly, but I called for a preventative maintance, check- up and cleaning anyway. Call me crazy. 2 separate visits from 2 different technicians. (Red flag #1.) Both technicians said: "Everything is looking and performing great". This was also stated in WRITING and included a full check-list to back up their claim. $156.11 So.

I decided to check the AC fan blades myself. They were completely covered with dirt, muck and tons of lint - a build up of crud for not being cleaned in YEARS.which is why I called them in the FIRST PLACE! (Red flag #2) THIS is why you do preventative maintenance, right? To SAVE your unit and to SAVE on your electric bill? Then I proceded to call them.

Not only did they put me on hold for 5 minutes, they didn't even apologize or try to make up for their unprofessionalism. INSTEAD, they started back-paddling and denying any wrong doing by saying" Well.your unit is 23 years old.and there is an additional charge to clean or replace any parts". And HOW is that relevant? Then she proceeded." preventative maintanance only covers a visual inspection of your unit". SAVE YOUR MONEY FROM THESE CROOKS. If you want pics, I have them for your viewing pleasure.

Air-Tro, Inc replaced our commercial warehouse AC/heating units and the duct work into the building. I secured 3 bids for this, not-inexpensive, project and their bid was very competitive, if not the most competitive. What is most impressive to me is that I could not imagine the service and work to have been any better. The company was very communicative, especially during challenging supply times due to COVID, and they gave us plenty of notice of when work would begin/end.

The company even went above and beyond by doing some work not included in the bid, but their team felt was necessary to make the entire finished product top of the line. It's rare to get the "best" price, work and service all at the same time, but we did! Thanks to Anthony and his team. I would highly recommend them.

We chose Air Tro due to the many raving reviews. We were looking forward to getting our new air conditioner installed today but the job had to be held back due to finding of asbestos in the attic. We are talking about a delay of another 2 weeks after waiting for a month. Lots of hip cups could have been prevented: 1) When Peter, our sales rep, inspected our attic, he should have caught sight of asbestos & recommended that to be taken care of prior to installation. It's unfortunate he didn't catch that!

We would have asked for their sub contractor to deal with this issue even before the crew came to install the system. 2) Upon arrival, I was informed by the installation crew that the compressor was bigger than they expected & it might not get pass our iron gate. They dismantled our iron gate and realized it really wasn't going to fit. So they had to detour and go the long way around the other iron gate. BAD planning not knowing the measurements even the compressor is moved in. 3) At the end of the day, I had to alert Jonathan to fix the iron gate he took apart because it wouldn't close properly after it was dismantled. Talk about detailed workmanship? I'll wait 2 weeks to see if things will get any better? As of now, 1 star for a bad start!

Air-Tro came out to my house and fixed our AC Unit with a needed part. The Tech was super nice and really took his time making sure everything was done right. Also, Jose provided us with great information on how to keep our house cooler on extremely hot days. Great Company we highly recommend. Services: HVAC system maintenance, A/C system repair

Air tro installed my air-con many years ago. It also included a heater unit from Carrier. After many years of flawless function, the heater stopped working so I called the company and asked for the price: I was told $88 for the service visit. Tony the technician, a very nice guy by the way came promptly the next day and swiftly diagnosed a defective valve.

I was told that he would have to order the piece. They charged me $175 for the "diagnostic fee" that literally took less than 35 min. The valve was installed by the same great Tony who did a remarkable job and the heater is functional again. Ben his supervisor was remarkable as well as he gave me a discount but this review is more a 3.5 stars as the whole amount for less than an hour work was around $700: that's a lot specially that the valve is not expensive. So in summary: Air tro are technically very good but expensive. If you don't mind, then this company will do a good job for you!

Thanks to Air-Tro for a great install experience. During a recent heat wave, my hand-me-down AC unit died and we decided to upgrade with a more efficient system. To my dismay, many installers didn't even call me back but Peter at Air-Tro was fast and courteous with a callback and made a prompt in-person appointment to provide an estimate. They also proactively found and suggested efficiency tax rebates when other installers did not.

Air Tro is one of the Samsung preferred installers in the LA area and were able to order a brand new 2020 model "Windfree" Samsung AC when other installers either hadn't heard of this model or were unable to order it. There was about a two week wait time from my deposit to my install date. The installers were very thorough, professional, detail-oriented and cleaned up after themselves.

They offered suggestions to improve our initial install plan (moving placement of the condenser, etc) and were good listeners. Thanks guys, we will use you again in the future.

I'll start with all the good. Called for a service call and got one the same day. Tech was efficient and fixed the issue within an hour. Issue is that when it came to the invoice; they charged close to $300 for a $20 part (I totally expect to pay double or triple a real price; just not 15 times). I had the tech call the supervisor and he was unapologetic and not only just said that is the price if it came from 'the book' but also tried to sell me a maintenance plan.

He did discount it down to the total bill of $381.23 (of which some portion, it wasn't broken out but I believe around $100 was the service call fee) from around $450. The pictures attached are the part in question. I will not use this company again and suggest that if you do; you are very careful if you need parts.

After a few months and a few calls to Lowes and air Tro about when they were going to come back. They did come back and fixed the issues with inspection as well as any concerns and minor issues I had with the work that was done previously. Air-Tro did MEET my expectations and brought more employees out to get the job done at this point I am happy with how everything turned out.

As far as the equipment Lennox is stellar. 1-22-16. Thank you Robert for responding, I appreciate the time and effort your team has put forth in completing my HVAC installation. And fixing the installation ethat the city inspector had found. 9/20/09 my thermostat went out and I reluctantly called air Tro since they were my installers over the phone I had a 5 year warranty confirmed by Lennox and Lowes but after they came out to install it somehow my warranty disappeared and they charged me 670$ to replace my thermostat which took 3 min to snap in.

I had semi low hopes when I called them but this is an all time low. if you still use this company for your air conditioning. good luck. 9-24-09 air Tro calls then hangs up when I answer the phone! probably to show that they made an attempt to call me. smart but very sneaky. I made sure that Lennox, Lowes, and myself made air Tro aware of my warranty on my device before any service tech was sent out. the Dispatcher noted that I will be responsible for an $89 service call which I agreed too. and as the tech showed up days later I also made him aware of the warranty and that I will pay for the labor to install the unit.

They plan and simply lied and thought I was going to forget and pay $500 extra for no apparent reason. i am waiting on Air-Tro to repair my damaged wall that the tech angrily ripped out. and to remove the $134 bill I was sent in the mail for lying to me.