Mathis Air & Heat in Mesquite TX is where "Old Fashion Service" meets the latest high technology products. We make a simple promise to our customers: NO surprises, NO mess, and always a professional, respectful experience with our heating and cooling company. Our AC repair customers trust that when they call Mathis, they will be given all the information they need to make a good decision. We show them exactly what their HVAC project will cost, what is included, and what to expect throughout the process.
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Mathis Air & Heat is a full service air conditioning and heating repair company headquartered in Mesquite, Texas. We have been servicing Dallas and surrounding cities for over 29 years. We are the LAST CALL you need to make for A/C and heating repair. Our air conditioning & heating repair technicians are knowledgeable and courteous.
We are the "No Surprises / No Mess" company. When you call us for help, you will know the cost, the time frame for repair, and what to expect throughout the process. We will get a description of your heating or cooling problem on the phone, and then a professional, courteous technician will be dispatched to find a quick solution!
Keep cool and comfortable when it heats up outside with an air conditioner you can rely on. Our home air conditioners and central air conditioners cool the hottest days with reliability and efficiency you can count on year after year. Air handlers make sure newly cooled or heated air gets to every corner in your house, even the tight spaces.
We posted a need for a new HVAC system on Home Advisors. Several dealers reached out to us, but none as professional as Mathis. The sales person was thorough and considerate. He explained everything to our liking and had data to back up what he had to say. The installers were available to come that afternoon to do the work.
Reviews (16)
Kendale Hamlet
Jun 05, 2022
Christi & Matt with Mathis Air are absolutely amazing! Our upstairs HVAC unit started blowing hot air and I was panicked! I called Mathis and they were able to squeeze us in same day! Matt came out and was able to diagnose the problem quickly and went to get the part for us. He was able to get it running of the evening and came back the next day with the compressor size we needed and fix the problem.
He was quick and efficent and I am so grateful for him! Christi at the office is abosolutely the best and was so helpful and kind. We will be using them again if ever needed in the future!
He was quick and efficent and I am so grateful for him! Christi at the office is abosolutely the best and was so helpful and kind. We will be using them again if ever needed in the future!
Christina Gonzalez
Aug 05, 2021
Daphne Stidham
Apr 13, 2021
Great company! I replaced the HVAC units in 2 homes. Their crew is polite and tidy and office staff is very friendly. I like to hear the company refer to their visits to the factories and that the employees have been there forever. You'll get top notch work from these folks. Thank you! Services: Install AC, Install thermostat, Heating system installation
Wendi Gray
Sep 26, 2020
Donna Edgar
May 26, 2020
Ashley Denison
May 07, 2020
I have been using Mathis for 15 years! I have recommended them many times over and everyone loves the work that they do. Also, it is not just about the work but the character of people. They are trustworthy and have always done a fantastic job at a fair price. Matt always lays out all the options and helps us make the right decision. I am a Mathis Air customer for life!
Yvonne Spence
Apr 27, 2020
I was tired of my old 15 year old air conditioner unit breaking down several times every year and finally decided to get an estimate on a new cooling and heating unit. I requested an estimate from Mathis Air & Heat and Christie set up an appointment the next day for me to meet with their company representative, Kerry Head. He was very professional and explained what his company had to offer.
He didn't try to pressure me and talk me into purchasing the highest priced unit and took time to answer all my questions. I accepted his offer and had the new system installed. The installers removed my old inside and outside units, installed the new system, cleaned up everything, and removed off all the debris in about 4 hours. they were knowledgeable, experienced, and polite and did a great job. Kerry arrived with the installers, came back during the installation, and after the job was completed to make sure everything was done correctly.
Many thanks to the office representative, Christie, for her help in setting up the appointments, helping to fill out the Customer Warranty Information, explaining the different credit options and her friendly attitude. I can't say enough about this company and their excellent and professional customer service. I highly recommend them!
He didn't try to pressure me and talk me into purchasing the highest priced unit and took time to answer all my questions. I accepted his offer and had the new system installed. The installers removed my old inside and outside units, installed the new system, cleaned up everything, and removed off all the debris in about 4 hours. they were knowledgeable, experienced, and polite and did a great job. Kerry arrived with the installers, came back during the installation, and after the job was completed to make sure everything was done correctly.
Many thanks to the office representative, Christie, for her help in setting up the appointments, helping to fill out the Customer Warranty Information, explaining the different credit options and her friendly attitude. I can't say enough about this company and their excellent and professional customer service. I highly recommend them!
Victor Chen
Dec 07, 2019
Christi did a great job of coordinating new A/C install. Mathis was very responsive and reliable during the whole process. I trust and recommend this company. As an update, Mathis Air & Heat, is truly committed and responsive to customers. Christi provided free service of fixing drainage clog free of charge, because I gave a referral to my neighbor. Not my companies recognize customers in this way. Go with Mathis.
Joseph Tonui
Nov 08, 2019
I called this company to check my ac that was just blowing room air. They sent an elderly guy who wasn't friendly at all. I didn't care about his attitude much but when he lied to me, I got concerned and decided to write this review so others can be aware when they contract this company. He found out that my capacitor was out and he told me that he was going to get it himself from a store in Allen for $200.
I asked him if it can be bought from Home Depot and he said that it is only sold at a particular store to licensed individuals. He further told me that it is very dangerous to install it when you're not skilled as "you can burn the whole house" (Didn't believe him). I was skeptical at what he was saying and I looked it up. I found out that it is not only sold at Home Depot but it only costs $8.60!
When he came back from the store, he declined to give us the receipt for the part. I called their office and they said that they don't give out receipts for the parts and they don't even breakdown the cost on their receipt as they are(according to their receptionist) "out to make money". I'd never hire this company again and I'd advice that anybody looking to hire an honest and reputable company should stay away from them.
In my opinion, they're just out to con people by exaggerating the prices of parts. If they were honest, they'd simply give out receipts or at list list the prices of parts on their receipts like other companies.
I asked him if it can be bought from Home Depot and he said that it is only sold at a particular store to licensed individuals. He further told me that it is very dangerous to install it when you're not skilled as "you can burn the whole house" (Didn't believe him). I was skeptical at what he was saying and I looked it up. I found out that it is not only sold at Home Depot but it only costs $8.60!
When he came back from the store, he declined to give us the receipt for the part. I called their office and they said that they don't give out receipts for the parts and they don't even breakdown the cost on their receipt as they are(according to their receptionist) "out to make money". I'd never hire this company again and I'd advice that anybody looking to hire an honest and reputable company should stay away from them.
In my opinion, they're just out to con people by exaggerating the prices of parts. If they were honest, they'd simply give out receipts or at list list the prices of parts on their receipts like other companies.
Taylor M.
Oct 16, 2019
I would put a 0 rating if I could. This company is INCOMPETENT! Do not use this company! My mother was referred to Mathis so we thought we were getting a great company. My mother bought a new ac unit to replace our 17 year old unit. We've had issues with it from the day it was installed. We've called several times, they would come out, look at it for a few hours, say its fixed then leave.
Not once did they explain what was wrong or how they "fixed" it. But the next day there would still be an issue. Our unit would freeze and the guy came out and put freon in and said that should do it and left. Next day, frozen unit. Then the unit started calling for heat instead of air, so the guy came out, took the wires out and said we needed a new heating board, that he would place an order for a new one, since the unit was 2 years old and under warranty, and that he'd let us know when it came in.that was 5 months ago, still have not heard back from them.
We still had issues with our ac so called A#1 to come out, the technician said there was too much freon so it caused too much pressure in the unit and that's why we were having some of the issues. So this whole time, 5 months or so, as far as Mathis knows my mom, myself, and my 3 year old daughter are still sleeping in our living room with a window unit to keep cool.
They never once called to check on us or see how we were doing. And no call about this part that was supposed to have been ordered.wtf are/were we suppose to do in winter? The wires for heat are still disconnected.
Not once did they explain what was wrong or how they "fixed" it. But the next day there would still be an issue. Our unit would freeze and the guy came out and put freon in and said that should do it and left. Next day, frozen unit. Then the unit started calling for heat instead of air, so the guy came out, took the wires out and said we needed a new heating board, that he would place an order for a new one, since the unit was 2 years old and under warranty, and that he'd let us know when it came in.that was 5 months ago, still have not heard back from them.
We still had issues with our ac so called A#1 to come out, the technician said there was too much freon so it caused too much pressure in the unit and that's why we were having some of the issues. So this whole time, 5 months or so, as far as Mathis knows my mom, myself, and my 3 year old daughter are still sleeping in our living room with a window unit to keep cool.
They never once called to check on us or see how we were doing. And no call about this part that was supposed to have been ordered.wtf are/were we suppose to do in winter? The wires for heat are still disconnected.
Alyscia Durham
Sep 12, 2019
I had to get a whole new system replaced in my new home. Everyone on the team was great. Christie was nice and patient with me. She had great communication the entire time. She gave me options and broke everything down for me. She even worked to get my new system installed ASAP, especially having a 4 week old in a house with no AC. Kerry also did a great job.
He came out quickly to do the initial inspection, stayed in communication and made sure we were good the entire time. The whole process from choosing the system, setting up financing and installation was smooth, easy and stress free. And now I can enjoy AC just in time for summer to come.
He came out quickly to do the initial inspection, stayed in communication and made sure we were good the entire time. The whole process from choosing the system, setting up financing and installation was smooth, easy and stress free. And now I can enjoy AC just in time for summer to come.
E. R.
Jun 27, 2019
While I've not had their services, if their drivers are indicative of how they treat customers - STAY FAR FAR AWAY! The driver rode my bumper in a very dangerous manner on the ramp from 75 to Sam Rayburn. Then proceeded to flip me off when I signaled for him to go around me (as I was not going to exceed the speed limit). Very disappointing that someone driving around representing their company would show such childlike, dangerous and absurd driving behavior. Call Joplin's - they are amazing and their not jerks.
Lind Ensley
Jun 18, 2019
Van O.
Jun 04, 2019
The team at Mathis was by far the most professional of all of the 4 companies we considered when replacing our HVAC system, from the owners (Matt and Christi), the salesman, to the techs. We received quotes ranging from the company that regularly advertises on TV to a smaller start up. Mathis pricing was fair and competitive. Plus, they gave us confidence in their knowledge. We highly recommend them for your HVAC needs. We will be signing a yearly maintenance agreement with them as well. V. Orr
Darren S.
Apr 26, 2018
After two weeks of thoughtful consideration, I've decided to write my very first 1-star review. My hope is that those of you reading this can learn from my experience. When my AC stopped working on 4/12/18 I searched around and selected Mathis Air based on the 5-star reviews I found. I gave them a call and was thrilled when they were able to get a technician to my house a few hours later to thoroughly inspected my AC system.
They politely explained to me that in addition to a Freon leak, my condenser and evaporator coil were bad and needed to be replaced. I wasn't surprised given the age of the unit and was thankful when they walked me through a variety of energy efficient replacements ranging from $5-$7.5K. I would have scheduled an appointment to get it replaced on the spot however my insurance company required that I get a second opinion.
The second company came out a few days later and I was quite surprised with the result. They replaced an $80 capacitor, put in a new filter, and my system was immediately fixed. The Freon was fully charged and there were no leaks. Despite their advanced age, the condenser and evaporator coil are perfectly fine. Further, it's impossible for Mathis to have diagnosed the individual parts of the system without immediately noticing the capacitor was bad.
Even if they were able to "jump it" to test the other parts of the system (as they later claimed), they would have found everything in working order. I know this for a fact because the AC works! I understand that replacing the aging system would save me a few bucks in electricity every month but that is not the issue here. It cost me a little over $100 to repair my AC system. Had I not gotten a second opinion, I would have spent $5k+ on a new system and probably written a glowing 5-star review. Thankfully I got that second review and hopefully saved you a few grand as well.
They politely explained to me that in addition to a Freon leak, my condenser and evaporator coil were bad and needed to be replaced. I wasn't surprised given the age of the unit and was thankful when they walked me through a variety of energy efficient replacements ranging from $5-$7.5K. I would have scheduled an appointment to get it replaced on the spot however my insurance company required that I get a second opinion.
The second company came out a few days later and I was quite surprised with the result. They replaced an $80 capacitor, put in a new filter, and my system was immediately fixed. The Freon was fully charged and there were no leaks. Despite their advanced age, the condenser and evaporator coil are perfectly fine. Further, it's impossible for Mathis to have diagnosed the individual parts of the system without immediately noticing the capacitor was bad.
Even if they were able to "jump it" to test the other parts of the system (as they later claimed), they would have found everything in working order. I know this for a fact because the AC works! I understand that replacing the aging system would save me a few bucks in electricity every month but that is not the issue here. It cost me a little over $100 to repair my AC system. Had I not gotten a second opinion, I would have spent $5k+ on a new system and probably written a glowing 5-star review. Thankfully I got that second review and hopefully saved you a few grand as well.
Melissa H.
Jun 15, 2014
After getting over 4 quotes on a new AC unit I chose Mathis. They were referred to me by my mortgage broker and I can see why. Matt, Christi (Owners) and their team are simply incredible! Very professional, prompt, responsive, accomodating and flexible on coming up with alternatives to help you meet your budget. While they were the lowest of the 4 quotes I received.
They were mid range. But they way I have found things is you get what you pay for. You either pay upfront or on the back end (with problems). With Mathis AC you get everything and more! You won't go wrong using Mathis!
They were mid range. But they way I have found things is you get what you pay for. You either pay upfront or on the back end (with problems). With Mathis AC you get everything and more! You won't go wrong using Mathis!
