Rod Facemyer A C & Heating

After a horrendous installation of a 5Ton Trane HVAC system and a dozen service calls by the installing company, I found and contacted Facemyer Air Conditioning in Sanford, Florida. After discussing my situation and sending several pictures, I had an appointment the next day. Facemyer Air Conditioning service technicians are prompt, professional, knowledgeable and most importantly, they listened. Management developed a plan and I couldn't be happier.

Cory was awesome! Contacted them on a Sunday and they had our tech out within 2 hours. Very responsive, professional, and fixed our AC for only the service fee. I would recommend them and will certainly use them in the future! Service: HVAC system maintenance

I'm mostly leaving this review because the technician, Ferris, who comes out to our place for maintenance is great. Friendly and respectful, and always takes the time to talk us through what he's doing and why, and he answers our questions without being condescending (which seems to be rare for any work we've had done around the house). We'll keep using them as long as Ferris is around!

Very responsive to my last minute call as my air conditioning stop working. Technician came out to inspect then repaired. Thank you so much for being responsive and providing a professional, knowledgeable and honest person to repair my A/C Services: A/C system repair, A/C system maintenance

They came to my house in 45 min I thought is going be good. The problem was that my nest thermostat said no power. So i thought maybe was something electric. We left the break down until technician came he check all cables. That was find later put the break up and start working except the blower. He continued checking cables and start working. He never can gave explanation what happen.

He charge 149 for nothing. Next day same problem. I thought maybe is because i have energy wise from duke maybe was something wrong on it. So i call energy duke i explea8. Everything to them i they told me right way what was the problem the drain of the air-conditioned had a cloth. The reason that not send power to the thermostat is because had a safety swicth that when the water back up to the ac shout down the unit.

I call the company back and they said that is was impossible that duke can tell me by the phone what was the problem. They did not resolve my problem plus they not allow me even speak saying that the technician real solve the problem. When realty next day i continued with the problem. I ended clean the drain vacuum it and flushed and surprised that was the problem thermostat is working and ac unit too.

So they never can figure out what was the problem but one call to duke energy wise they walking through i find the problem. But right is not way that they can tell you by the phone the problem without see it. They didn't return my money I fix the problem by myself.

The entire company is wonderful. Ferris is my technician, and he is always on time and answers any questions I have. My A/C installation was seamless and there was nothing for me to clean up. A+ company Services: Installation, A/C system maintenance

We recently had Facemyer come out to conduct our annual AC maintenance. The rep was on time, courteous, and efficient. He took great care of our AC and shared a discount offer for our next service. We also received a coupon in the mail and their office called the day before to remind us to give the coupon to the rep. Service: HVAC system maintenance

Salesman did a great job reviewing our home and recommending multiple ac replacement options. The installation team did an excellent job. The new system actually looks better than when the house was new 16 years ago. I highly recommend using Facemyer Air Conditioning.

Ferris (technician) was amazing! He was on-call for the New Year Holiday - so I had zero contact with anyone else in the company. He was incredibly quick to respond! He was knowledgeable and answered all of my questions - and I had a lot! Trip charge was more than other companies - but it was worth it in the end. Made sure I got a sticker from him and slapped it on my AH right away. Will definitely call them again.

We have always found Facemyer to be pleasant, helpful, and jonny-on-the-spot when help was needed. We've used them for 10 years and highly recommend them to all.

Excellent detailed oriented work. I had three systems installed in my home and was absolutely blown away by their professionalism and quality work. I also had duct work for my kitchen hood done and same amazing results. Everyone in the company from sales, techs and office personal are a pleasure to talk to. Services: Duct and vent installation, AC installation

Always honest, professional and well priced. Have been using Facemyer for years.

Our AC unit stopped blowing cold air and we were pretty sure refrigerant was leaking somewhere. The capacitors were still good and the fans at the condenser and handler were working fine. We've had AC repairman out so often and spent hours watching YouTube videos that we were pretty sure there was a leak. We were able to schedule service the next day and were greeted by Ferris.

He was exemplary. He has a very warm demeanor and loves to explain everything he's doing. After running his routine diagnostics, we went ahead with a leak test and he was able to find the leaking refrigerant at the handler coils. A week later and we now have nice cold AC. They had to order the under-warranty coils. I can't emphasize enough how friendly and professional Ferris is.

If I was his supervisor, I'd do whatever possible to retain talent like him. He's the equivalent of Chick-fil-A service, but for AC. We will only ask for Ferris from this point forward. He was INCREDIBLY kind, never pushed us to buy any service or products and explained the pros and cons each step of the way. If we wanted just a quick refill of the refrigerant even though he was sure there was a leak somewhere, he'd still pump it for you and be on his way.

He would give you his professional recommendation though and tell you that what he's about to do is only a bandage fix. Superb experience and service. Overall fix was a bit pricey but we felt very confident in his services.

This company is the best out there. I have used them for the past 7 years. They are very reasonable, great customer service and very friendly. They also get the job done and never had any issues. Highly recommend this company. You won't be disappointed! Service: AC maintenance

This was my first time using this company and I am impressed. The technician diagnosed problem quickly and replaced the broken part. The entire visit was only 15-20 minutes and the customer service was also great. I will definitely recommend this company to everyone I know. Service: HVAC repair

Our AC system was not working properly (one of our dampers stopped working) the night before we were scheduled to leave on a vacation. We contacted Facemyer who promptly sent out someone to check our system that night. The repairman was professional and quickly determined what the issue was and was able to fix the system temporarily so we could leave the next day. They ordered the parts to repair the system and fixed it the first Monday we were back in town.

Honest, clean looking, Ferris is caring and truthful. Have used Facemyer, three times and always on time. Very fair pricing.

From the phone call up to the tech arriving was on point. He did an awesome job repairing the unit and took his time making sure everything was done properly. I recommend this A/C repair company. They come prepared with the right tools to get the job done and waste no time.

Facemyer has always shown the professionalism in a company that's interested in treating their clients with the up most respect. I started with them from ground zero, meaning they installed a new unit for me. since that time it's been smooth sailing and i've been a Happy camper ever since. kodos to Mr. Ferris for a job well done.

I tried cleaning the condensate line and resetting all the breakers, but my outside AC unit would just not come on. Red from Facemyer was very polite and walked through all the steps for diagnosing the issue. In the end, it was a faulty cut off breaker and Red should me how he tested it so that I could do the same in the future. Absolutely awesome service and professionalism. He got my AC up in no time. Highly recommend!

Great service. Repairman was knowledgeable, on time. He made recommendations about parts that needed replacing and gave me the choice of now or later. I replaced all parts he suggested. No worries. Thank you!

Extremely honest! I had 3 different companies over here. Each one wanted to sell me a brand new unit! I can't afford one, so does that mean I have to sit in the heat? This company came and fixed my issue and saved me thousands of dollars and now. I have air! I will use them from now on. Thank you so much Facemyer! Service: Thermostat repair

Fantastic customer service, excellent attention to detail, knowledgeable about their products, and great maintenance follow up program.

They were quick to respond where as I'd of had to wait several days at other places including a place that I had done prior business with. They've been friendly, professional to a T, and more than happy to answer any questions I had. They even provide manufacturer numbers on the systems they quote for you so you can dig deeper on your own. Its honestly refreshing.

Justin and Andy came out to replace my A/C unit and they did a wonderful job. They arrived right on time and were very polite. The work was finished in a timely manner and I am over joyed to have working a/c after 6 years of window shakers. I had quotes from many, many companies and I was most comfortable with Facemyer. I feel everyone has been honest and friendly from the get-go. I would recommend them to anyone who has a/c issues. Thank you!