Parrish Services

Joe C is the Man! Very professional and knowledgeable. He kept me informed every trouble shooting step of the way. Parrish Services, Inc is definitely #1 on my list for all HVAC needs. Thank you! Also thanks to the young lady that booked my appointment! Sorry I can remember her name. She was very kind and found me an opening.

Christian arrived on time and thoroughly explained options available and the related costs involved, He was careful to ensure that we understood the problem, costs and fixes. He was a professional in that he performed a service at an honest price. We look forward to continuing business with Parrish Services again. Service: Light fixture repair

Beware! They use predatory practices to get you to agree to their services and their prices are astronomical. Had an emergency water heater flood at my house after hours. They pressured me into agreeing to an install for the next day without being able to review the invoice. They came out the next day and did the install (5 hours later than they said they would be there).

Once I was able to review the invoice, I realized their price was $1000-$1500 more than other quotes I had received and they did not give me my 15% discount which I should have received for being an existing customer (which would've been about $550). When I spoke to manager Joanne to bring this to her attention, she was extremely rude and refused to refund me the discount I was owed.

I asked to speak to the owners and she refused to pass my complaint any farther up the chain. Please avoid as you will deal with rude people and pay much more than necessary.

My whole house Generac generator was showing a red light so I called for service from Parrish who I have a contract with to see what the problem was. They sent out Christian who was such a great and knowledgeable electrical service technician. He diagnosed the problem and set about getting me back to green light status. He was also very helpful in getting my mobile app for the generator connected to my WiFi. It was a truly pleasant experience and I came away knowing more about my product and the very nice person who serviced it. Thank you so much Christian and Parrish Services

Please do not use these people. They have predatory pricing and predatory tactics to get you to agree to the work. They took advantage of me when I was in emergency (water heater flooded). Later I found out their prices for water heater install are over $1500 more than 3 other companies I got quotes from. In addition they refused to give me the 15% discount I was owed even though I was an existing customer.

Manager Joanne was unprofessional and rude and should not be in customer service. My mother had just died and her water heater flooded at her home. I was in an emergency and vulnerable situation and they completely took advantage of me and then refused to make it right or even let me speak to an owner. Do not use! Compare pricing and you will see.

They came out to do a routine service and while here looked at the sprayer on my kitchen sink and a pop-up drain on a bathroom sink. They fixed the bathroom sink wrong, and I had to show them how to fix it. The kitchen faucet they flat broke, refused to take any accountability to repair it, and then severed our relationship because they knew they could not do it right.

The routine maintenance report was wrong. They said I had city water whereas I have well, and they said they did not flush the hot water system which they did. Of course the technician came without a hose so I had to lend them one of my hoses. They didn't flushed it right onto my black top driveway leaving chemical residue all over it. People involved were the owner, the general manager, the service manager and customer service.

They are all very unprofessional and if you have any trouble they will simply dump you. At one point they also insist that I pay for the faucet they broken before they would come out to fix it again. Got to love crooks

Beware! We had a contract with Parrish for 18 years and they ended our contract after being loyal to them and paying a monthly contract fee for this time period. We set up an appointment to fix our attic fan. The technician told us there were two options, 1. fix the motor for $435.00 or 2. replace the fan for $700.00. We went with the 1. The technician could not find the correct part and came back after not finding the part.

Then he told us that the only option was to replace the fan for $700.00. I said no and the tech left without doing anything for us. They wanted to charge for the time but he never fixed anything we were left with no working fan. Mind you we had a contract for 18 YEARS and paid monthly on this contract which fars out weighs the fee for his time. If there were two options to fix this fan, and we went with one of them, he could not complete the job, why would we pay anything?

Very disappointed after being a loyal customer and they pulled the plug on us. Customer service is the worst! Beware if you want to be a loyal customer. If I could put a negative star for them I would.

I've used Parrish twice in the past. Once for a contract maintenance appointment and once for routine maintenance on the same generator this past fall when the contract that came with the sale of the property ended. During the fall maintenance the lead tech was training a new tech (Joe). Both previous appointments went well with the more experienced tech. 2/27/22 I call Parrish and make an appointment.

During the call I was very specific as to what I needed done. Let them know the generac was having issues starting right away (Overcrank error) and starting rough. I let Parrish know that I had already changed out all the usual suspects (Oil, oil filter, air filter, battery and spark plugs) I also told Parrish that I specifically wanted their company to check the valve clearances because this is also known to be one of the causes of the "Overcrank error".

The appointment day comes and I am sent Joe, the person being trained a few months prior. First thing I ask was his experience level with my generator to which he stated he had no experience with Generac or my specific model. I was already not thrilled with that answer. Joe starts up the generator and immediately tells me that it did not sound that way the last time he was at my property. Joe must have a impeccable memory.

This statement was and is a lie. SInce I have owned this property with this generac generator it always makes that noise when it starts. Anyhow, I ask Joe if he is going to check the valve clearance. He replies that he is not going to because in his vast experience "sarcasm", (he already admitted to have no experience with my Generac) he only checks valve clearance if the engine backfires.

Instead Joe wants to do a diagnostic. If you have experience with HVAC one stop shop companies like Parrish, you know they love doing diagnostics. It's a money maker. They prod a few contact points, usually come up with nothing and charge you a lot nothing. Little labor for a lot of money. This is exactly what happened for the exception that as my wife shows up and has a quick word with me I take my eyes off Joe for a minute.

In that minute Joe says he found the issue. According to his diagnostic tool my stepping motor was bad. I then go to look over Joes shoulder to see the readout on the diagnostic tool and Joe quickly does the test again and somehow this time the tool indicates the motor is fine and Joe can not find any further issues with his diagnostic scam, I mean scan.

After futsing with a few more things Joe starts messing with the propane regulator. He claims that if improperly adjusted that regulator can be the cause. What was interesting about this adjustment was that Joe, again in all his vast experience (sarcasm), was making this adjustment without the necessary and proper fuel pressure equipment attached to the generator.

So how exactly does Joe know if the pressure was correct? No clue. His method was to keep messing with the regulator adjustment screw and turning the generator ON and OFF rapidly. After Joe was finished with this nonsense Joe says one of the sparkplugs was not tightened fully and maybe that was also the cause. He tightens the sparkplug and turns the generator on.

The generator turns on a little bit quicker but not before backfiring. Even so Joe declares victory. Now everyone that owns a generator knows that even the ones that start up rough will start up quicker and better if you have already warmed the engine up a few times. Regardless Joe feels the job was done. Before he gets to what I owe him, I ask one more time if he is going to check the valve clearance.

He says with a straight face that he could do that but it would cost me another $230. Guess the inflated $390 he charged me for the diagnostic would not cover that. He didn't stop there. Now he wants to upsell me on a overpriced/useless winter maintenance kit and yearly contract. Unbelievable! Never again Parrish! Now I have to find a reputable company to check the fuel pressure Joe messed with and the valve clearance Joe could not be bothered with.

Trouble shooting found no real issue and returned to service. Tech was on time savvy and professional. Good news was no major issue was found. Transferee load no issues. Not sure what was not working when it appeared to not be making AC power. All good now!

Doug from Parrish Services came by and cleaned our gas fireplace. Cleaned the logs and glass and did an inspection. All in working order but we will have to purchase a new unit. They say it only lasts for around 15 years and our property was built in 2002. It's time and I appreciate his honesty. Great worker and knowledgeable! Service: Cleaning

Robert from Parrish did a stellar job to repair an older toilet. He also provided some great guidance on future upgrades we might want to consider. We have used Parrish for over 3 years now and are thoroughly pleased with their work. Service: Toilet repair

I spoke with Sharon first and she was extremely helpful setting up my emergency generator repair. Then Christian came out to do the service and was so helpful and friendly. He had me up and running quickly and was honest and very clear about what was needed for repairs. I will be using Parrish and sticking with them for my electrical needs. I'm a happy customer.

I'm updating my review due to the exceptional attention and service I received. When the owner was made aware that our new AC was not working and having repeated problems, Alan called me personally and came out to asses the work. He was honest and admitted that they messed up and the system we were sold would never work with our existing furnace without modifications.

He explained things to us clearly and asked for a chance to make things right and salvage a 20 year relationship or he would completely refund our money if we were not satisfied. He came up with a plan that required a full days work at no cost to us. Two months later our system is working very well even during the current 95-98 degree days we are having.

I hope once the Fall comes the heating side of the system is also problem free but if I have issues, I know Alan will make it right and that's worth a lot. Things don't always go tight but when they don't, I'm satisfied that Parrish Services will stand by their work and make sure we are happy customers.

Called them on a Friday and waited till the next Tuesday to have someone come out. Still can't fix the problem. Useless. Then they quoted a ridiculous price to make a whole new project and still can't guarantee that they are competent enough to finish the task. Ironic! They must pay a lot of ads to self promote because that is what I got from ads.

I originally contracted with Parrish in February 2021 to investigate why were were not getting much heat from the zone of our two-zone geothermal HVAC that covers the top two floors of our town home. The tech, Joe, informed me that there was air in the line and the the auxiliary heat had not been wired appropriately when the system was installed in 2015. Joe returned when we were away (a neighbor kindly let him into our home) to determine what parts he would need to purge the system of air.

At that time, he closed the valve that provides heated or cooled water (as the case may be) to the second floor air handler but never advised me of this. When we returned to the house a month or so later, the weather had turned warmer, and I turned on the AC. I then went to the basement for an unrelated reason and heard the water circulation pump for the upstairs air handler making and awful sound.

It was also scalding hot. I immediately saw that the valve had been turned off (by Joe) and promptly turned off this zone. By this point, however, the pump was ruined. Parrish was good enough to replace the pump gratis, but Joe installed it improperly such that it leaked. He returned a few days later to reinstall it, but it continued to leak. Upon returning a 3rd time, he informed me that the fittings onto which the pump is bolted were no longer able to create a good seal and that the pump would continue to leak unless the manifold/plumbing was all replaced.

The quote was $4800! I asked the owner, Alan Givens, to consider discounting that proposal a bit, given that his employee was in part responsible for having to replace the pump in the first place. No response. I called a few times and followed up with emails and was told that the matter was in the owner's hands and that customers were not permitted to speak directly to him. Finally, after inquiring yet again, I was told this morning that (1) the owner would not discount the $4800 proposal and (2) Parrish no longer wanted to work on the job.

I have no air conditioning on the top two floors of my town home and have been left completely high and dry by this extraordinarily unprofessional company. When I learned that Givens was voted HVAC executive of the year recently, I was floored. His unprofessionalism in this matter is second to none, and I would strongly recommend never using this company for anything.

I've used Parrish on and off for years. Today, Jason squished in my appointment. A home inspector (sold my condo) said my AC unit had water pooling (dry as a bone) and there was mold (on some wires). $106, but I got an appointment, an honest diagnosis and told the buyers I'm not fixing anything (as it's not broken). Thanks, Parrish. You saved me a lot of aggravation. I can't wait to be done with these people!

Had a great experience with Parrish. They worked on my HVAC unit on one of the hottest day of the year. I thought I was in for an expensive repair or replace, but a quick visit and an inexpensive repair later, we were back up and running. The tech was careful to keep his mask on and was polite and engaging. Really happy with the whole experience.

I have used Parrish off and on for years and have sometimes had great luck, other times not. In general, I have decided not to use them anymore. I recently had a problem with our A/C. The tech Parrish sent out recommended an expensive diagnostic that might ultimately result in an expensive replacement of the entire system. A second opinion from another company found a very simple problem with a $100 solution. When I called to express my frustration I found the company to be defensive and dismissive. I won't be using them again.

My kitchen sink backed up. I snaked it myself but couldn't push through the clog. I found Parrish in the Prince William County Consumer Guide and called for a free estimate. Joe P arrived on time, in uniform with face mask and shoe coverings. He was friendly and knowledgeable but told me they just have one price to snake a clogged drain regardless of the size or time involved.$670.00! After picking myself off the floor, I thanked him for coming and asked him to leave. I had it snaked by a different local company for $99.99.

After 13 years of having my services done by parrish have decided to no longer do business with them Two or three years ago when the credit card I had on file expired, I had to call them to make arrangements for my annual service. Then again last year the same thing. Each of the last two years I renewed they provided one of the services, and never contacted me to schedule the other.

Today when I emailed ask about my service again, the sales rep or customer service agent had enough time to email me five times inside of two hours but at no point did they email me or call me or mail me an invoice or do anything to keep my business I bought my furnace through parish as well as my air-conditioning. When they actually do come they do our appointments and are very professional, but why should I have to chase them down. The last email that I got from Sharyn ended with an aggressive response clearly demonstrating that they do not want to keep my business.

I have used Parrish Services for work on my heating, AC, and backup generator for almost 2 years. Every visit has been prompt, professional, and helpful. They installed my backup generator (at a great price) and assure that it is functional if/when it's needed. On one occasion, I thought there was a leak in the basement from the AC condensate.

The tech came right away, assured that the AC system was operating properly and took time to identify the source of the water (poor drainage/pooling against the foundation). They have gone above and beyond to explain the need for any repairs and how to maintain the systems for optimal performance. Costs are reasonable. This week I called because of allergies, suspecting mold in the heating system.

The tech explained how the air scrubber works, gave a reasonable estimate, arrived the following day and installed it. 24 hours later, my health issues are 80% improved & I am thrilled. I have used other services in MD and IL and Parrish has been the most responsive and helpful by far. PS This review was unsolicited; I'm just very happy today with the most recent assistance they provided.

Thank you for sending Matthew out on an emergency call on a Sunday to fix our air conditioning. With it being 90+ degrees today, it was getting pretty toasty! Matthew called ahead, was on time and resolved the issue quickly and reasonably. I loved the email and text notifications to know what he looks like and the ability to track his arrival. We have been clients for probably close to 20 years and continue to be amazed at the quality of your staff and services.

My original review said that Parrish had sold us a furnace that was the wrong size for our house, and that caused a fire hazard by constantly overheating. I was just cleaning out a drawer of paperwork and found evidence to the contrary, so I wanted to set the record straight: The furnace in question was in fact NOT sold or installed by Parrish, but by Sears. Parrish did nothing but good work for us in the several years we had contracts with them, and I apologize for saying otherwise. (As I am unsure at this point who did the bad thermostat rewiring, I'll give them the benefit of the doubt on that one, as it may very well not have been them.)

Per the Yelp description, I'm giving Parrish service 2 stars because "Meh. I've experienced better" is the best description available. They're not terrible. They have, for five years, kept my HVAC system operational at reasonable prices. But they are far from great. I haven't had any major problems, but there have been numerous little problems and red flags.

Most recently, a tech was doing a routine checkup on my furnace. It turns out, that a small piece of insulation got knocked loose and sucked into the furnace fan. The tech, I fully believe, was aware of the problem. He said he thought the system was running loud and that it seemed to be having problems pulling in enough air. He checked a couple things external to the unit.

But he didn't open it back up to check anything out. Ultimately he decided there was nothing to fix, that his work was done, and that the unit was in fine working order. I don't know what they would have done to address this new problem had I raised it. I decided I was done dealing with them and I didn't want to let them back into my house. Also, I recently received an email from "the Service Manager" re: my prior yelp review.

The manager wanted "to get additional information so that I can ensure that we correct any issues within the company to ensure that it doesn't happen again." I thought this was an empty gesture. My review, I thought, was sufficiently descriptive for them to see, understand, and fix what was wrong. If they really don't understand what they need to do to fix their problems, then they need to have themselves replaced. Moreover, I found the message to be insulting.

They darn sure charge customers for their time, but they offered me no compensation for my time. Lastly, let me add a little data that I pulled up from Angie's list. For HVAC services, Parrish has 89 'A' reviews and 34 'F' reviews out of 176 total reviews. In comparison, John Nugent & Sons has 881 'A' reviews and 17 'F' reviews out of a total of 1007 reviews. I.e. nearly 10 times as many 'A' reviews and half as many 'F' reviews. If that doesn't scream "YOU CAN DO BETTER, " I don't know what does.

I called this company to get a quote on a new furnace as mine had stopped working. The owner was our "technician" he looked at the furnace went out and grabbed his tools and 10 minutes later I had heat! He then gave us multiple quotes for when were ready to get a new system. Explaining the benefits of each type of quote.

I have been a customer with Parrish Services for 12 years. During that time I have always been pleased with their service and customer friendly techs. Yesterday I had two techs that went beyond the call of duty. I would like to acknowledge Clint (from electrical) and Brent (from HVAC) for their efforts and genuine care and concern for my safety. In these days, it is rare to find individuals with these extraordinary traits. Clint and Brent, you are my heroes. You made a difference in my life. Parrish Services, thank you for being so selective in your hiring process. A Devoted Parrish Customer, Susan

I hope we just had a bad tech and others have good experiences with the company. We had a tech come out to give us a second opinion when we needed a new pressure relief valve installed. He was nice and was prompt. But his estimate was over double another company. In addition, as soon as he saw the utility room, he said we needed a new hot water heater- which he was not even there to address.

We questioned it and asked for an estimate without the HWH. No idea why he would have said that- the HWH is less than 7 years old and still under warrantee. The company we decided to go with thought it was ridiculous and classic for a place working on commission. The tech added that his price was good for 24 hours and then would go up- it was all way too sketch and is not anyone I would ever have work on my house.