Flow M E Air Conditioning & Heating

The people who came out were rude and nasty. Not only that but they left messes all over. Called about it the next day. Had to wait for calls back all over. Claimed the were not qualified to clean up the messes they left. That's not the only thing they were not qualified for considering we had to reach out to other people. Who have all agreed they were in the wrong. Don't waste your time and money on this company.

ME Flow did a great job installing new HVAC. My house had a 20 year old AC that needed to be replaced before the summer starts to heat. Installation was clean and looks great. Very professional and communicative. Services: Install thermostat, Install AC, Heating system installation

Alex and Michael are superb ambassadors of professionalism for ME Flow. They are extremely experienced. They were very conscientious about respecting personal boundaries. They did not try to rip us off; to the contrary, they did everything possible to minimize our expense. Our five mini splits were covered by the ME flow service warranty. We think a midnight thunder storm caused the system to trip. Alex reset the system and also did the scheduled maintenance while he was there.

The warranty contract calls for two on-site calls annually and this was the first. Because I called this in as a "restore service" call, I was charged for that type of service which is an additional charge, even though the system is tripped as part of the system check. I am waiting to see how this is resolved. Other than that, I have been served by ME Flow for over 20 years, and am extremely satisfied with their work.

Amazing experience with M.E. Flow. They are fast, very knowledgeable and clean. They were able to acknowledge what was wrong, explain to us the problem and how they were going to fix it. They also explained the cost, offered payment plans and told us about possible cupons. They kept my husband and I informed about how everything was going to go and they did it fast. We are really happy with the service and the professionalism of their agents! We recommend this company!

So I needed to have my HVAC system replaced in the summer of 2020. It was a very expensive unit to replace because I live in a condo, where only a very specific heat pump system will fit. I decided to go with ME FLOW because they had installed my water heater (for the previous owner) which sat in the outdoor closet in front of the outdoor HVAC system.

You would have to move the water heater to access the HVAC system and I wanted to maintain my warranty on the heater. Despite ME Flow charging me to move the water heater in the initial quote ($800), when the techs arrived to install the system, they were not aware that they had to do that and damaged the bottom of the unit and the tray it sat in as I assume they did not have the proper tools.

After several hours, the techs told me that the heating element of the HVAC system was broken ( I guess from the manufacturer?) and that ME FLOW would call me later to schedule a time for that to be fixed. I was just happy the AC part was fixed as it was mid-July. I waited two weeks or so for the call about the heating element. I then called them but the person who I called asked if she could call back to set back the time.

I had to call again after a few days and we finally figured out an appointment. On the day of the appointment, the techs arrived but soon realized they had the wrong heating element. I was a little upset by this and the team had the manager (Mr. Dunn) call me to explain the situation. He told me that he would call back to provide some sort of adjustment, but he never did and when I called back, the receptionist told me he had left for the day.

So on the morning of the third appointment to get this HVAC system finally installed, I was called by the ME FLOW team and told that the team was very busy, they might possibly get to me by 4pm but they might have to reschedule. I asked the team how I was not a priority at this point. The entire HVAC system cost $7000 (plus the $800 to move the water heater) which I had to take out a loan to pay for and after three appointments which I had had to take three days off of work for, I still did not have a workable system.

After I cried on the phone, and the receptionist called the owner for me, the HVAC team finally sent someone with the proper element and installed the system. To make up for the hassle, they offered me a $200 refund and an extended warranty on the parts. HOWEVER, it has been less than two years and the indoor evaporator coil has a leak and I do not have refrigerant and the AC does not cool.

I have reached out to ME FLOW to see if they will follow through and standby their warranty. I will update this review once I hear back from them. Let's hope its the greatest come back story of all time : /

The representative was diligent in solving my kitchen sink stoppage. Personable and courteous. Totally Cleaned the area and left it spotless. Thank you for sending a knowledgeable plumber to get the job done! Will consider your company going forward. Service: Drain cleaning

The plumber was nice, polite and professional. He explained what needed to be done and gave me three option. He explained the differences in the options. Made repairs quickly and answered my questions and concerns. I have worked with M.E. Flow before and I am always happy with the services I have received. Services: Plumbing leak detection, Garbage disposal installation

Excellent job by Raul and his apprentice. They were able to come out about the very next morning, verify the issue I found and identify a secondary one. They explained several different options and got everything repaired very quickly and painlessly. Pricing is fair and competitive, I will certainly call them again for future plumbing needs!

We are very pleased with ME Flow. I read the reviews on Google and called. They were able to come out the next day and fix the issue within a day. Raul is the plumber that came out. He was very courteous and knowledgeable, he didn't recommend anything excessive and answered all my questions. Will definitely use them again. Services: Plumbing pipe repair, Faucet installation, Water heater installation

ME Flow was very quick and professional. Expert HVAC replacement, and Rich Kelly was knowledgeable and great to work with. Would definitely call them again for future maintenance needs. Thank you! Service: Repair HVAC

My after-hours call was answered and a technician was sent out promptly the next day as promised. Jesus Anco was completely professional and competent. He fixed the problem in the most economical way for me and inspected the system thoroughly. I have complete confidence in M.E. Flow and highly recommend them. Services: Ductless heating & A/C services, Heating system maintenance, Heating system repair

My management company contracted with them to fix my heat (it was only heating part of the house). The tech who came was perfectly on time, respectful, and knowledgeable. He was able to identify the problem and formulate a solution in under an hour. Now I just hope my management company is wise enough to listen to him. He also, without asking, was wearing a tight fitting surgical mask the entire time. Will update when work is completed.

M.E. Flow provided installation of a new HVAC system and Hot Water heater in my rental home. There was a problem with the hot water heater and without ANY wrangling, haggling or pleading, I was notified that the supervisor made the decision to put in another brand new unit. I was so impressed with how thoroughly the company stood behind their product and workmanship.

Because of this high level of customer service and integrity, M.E. Flow of Alexandria is my go-to for all HVAC and plumbing needs. Bravo! Thank you, M.E. Flow Alexandria team.

Have had M.E Flow come service our HVAC several times over the years. Always efficient and honest. Response time is quick and technicians are always friendly.

Great checkup today - very thorough and very nice young man as technician.

We needed a whole new heat pump. Nate was absolutely fantastic! Was prompt and efficient!

They were responsive and able to schedule me an appointment quick for a heating system inspection. The tech was pretty thorough in checking my system and he seemed knowledgeable. However, the recommended work was unnecessary and overpriced. He suggested I have the furnace ignitor replaced with a quote for over $300 but it's a $30 part that takes less than 5 minutes to easily replace.

I ordered the part off Amazon and replaced it in only a few minutes. He also said the system was dirty and gave a quote of $1,000 to dismantle and clean the whole furnace. I took a closer look and it wasn't as bad as he made it out to be. It also looked like it could be easily cleaned and it seemed completely unnecessary to dismantle everything for $1,000.

The M.E Flow team headed by Mr. Pete Lobello came to my home and expertly told me about your services and what was included. He was (and I loved this) straight forward with me and answered all my questions to my complete satisfaction. So much so I even cancelled two follow-up estimates planned for the next day. This guy is great! I expressed my. concerns about my home and its contents and how important it was that his crew have full respect for my home and my security. and he did exactly that!

The crew was fabulous, expert in every way, They were happy to interact with me regarding any questions I had during the install. There was NO LANGUAGE BARRIER, an absolute necessity for anyone to get my business. I highly recommend that anyone who wants to experience superior service from sale to install to follow on support to make your first call to M.E. FLOW. Great Job Pete!

We have used M.E. Flow for about 20 years now and they never disappoint. Everyone is professional, friendly, and respectful of our property. They always answer all our questions. They are prompt and always call ahead to let us know a 30 minute window on when they will arrive. We have never had any issues with getting M. E. Flow out here when we've needed them and can always count on them for a last minute rescue mission. We have HVAC and Plumbing contracts with them. Highly recommend!

Their response time is super fast; generally within 24 hours, even during their busiest times. Their technicians are extremely knowledgable. I highly recommend them.

My air conditioner's sewer was clogged. I called them to send a plumber to fix it, but they sent a technician to fix the AC problem. The technician came to my house and told me he could do nothing, then gone. They send the wrong technician to my house but charged me $117.95, it doesn't make any sense. I will not recommend this company.

Technician was really nice. He explained everything that was done. He did a great job.

Scheduled an appointment, was told someone would be there same day. 4PM I finally got a call that someone would be coming after their next job. 5PM nobody is here so I called and they said they just finished their job and are on the way. 5:30PM and I get a call that they're cancelling all the appointments because of a thunderstorm that already passed through the area an hour ago, and he was trying to reschedule me for the next day.

I asked him if he could waive the diagnostic fee and he spoke to the manager and said no. Sorry don't waste your time, I'm not even convinced this is a real company.

In July, I received a service replacing a control board for the furnace after checking by the technician. After he replaced the control board, he recommended to replace a fan. For the best service, I would recommend to replace the whole furnace instead of replacing parts one by one. The parts are expensive. I called other company and they replaced the whole furnace instantly.

Of course, I didn't get money refund for the control board from M.E. Flow, but I'm so glad that I didn't have maintenance service contract with M.E. Flow. Quality of service and technical expertise for this company are lower than one star compare to other companies.

This company is unprofessional and dishonest! I was asked information on my water heater which I gave and specifically told the person who answered that I needed someone familiar with the water heater model. They sent a supposed tech out who had just started working for them this week and was completely clueless as to how to even reset the water heater that I had already reset by following the instructions in the front of the water heater.

I stepped into my back yard for a moment and when I came back in no more than 2-3 min later, found the tech was waiting on the phone for a tech from the manufacturer and asked if I wanted him to stay on hold and said I was paying by the hour. Are you kidding me? I will be notifying the entire board of the HOA in my next committee meeting about your dishonesty.

You will never advertise in our community again! Upon calling a second company and letting them know the exact same information, the second company notified me that if I already tried a reset for that particular model, that I should first contact the manufacturer and Home Depot because that type of unit had to be serviced by either the manufacturer or Home Depot only. That's what honesty looks like. You will be well known in our entire community as crooks! How dare you even charge for lying and sending an unqualified person. Be ethical and honest with your customers.

Thank you for your quick and efficient plumbing service. We needed plumbing rerouted to install a pedestal tub where a jetted tub used to sit. They sent Sean out to give us an estimate within days of our call and then he was back the following week to start the job. We then had to finish tiling and Sean came out to connect the tub in just a couple days after we called. He was very thorough and the work looks great and clean.

Called them in the morning for a Spring check up on our HVAC systems. They came out that afternoon. While checking the second unit, Scott the tech. found the fan motor wasn't working. He came back the next morning and replaced it. You can't ask for better service than that. Jerry W.

I love ME Flow! It is so nice to have something serviced in my house and to be told everything looks good! How often do you hear that? My A/C unit is not new, but I take care of it, and John (the engineer) complimented me on keeping it in good condition. The best advice I ever got (and stick to) is to change the filter every single month. As a customer, it makes you feel good to get something right! Thanks, John!

Our 14 y/o hot water heater sprug a leak! We called M.E. flow to diagnose as we'd seen their trucks in the neighborhood. They were able to send a guy same day to come take a look and they send you a picture of your technician so you know who to expect. Our heater was not repairable (and 14 years is end of life anyway) so they wrote us an invoice for replacement, which they were able to do next day!

My only dock for a star is that the heater they installed was not the same as the one on the quote - hubs did some considerable research after the fact and it seems comparable, but it still feels a bit misleading.

We used ME Flow exclusively for 10 years but have had just awful experience with them over the past 18 months. They quoted us over $400 to change a washer that my husband figured out how to do in 20 minutes. They also replaced a hose bib with their 'top of the line' model which seized up again within a few months; they complained extensively about having to come back out, replaced it with a super cheap plastic one instead, didn't refund the extra $$$ we had paid for the high end model that was junk, and we had to pay to have drywall repaired twice.

When I mentioned this was super inconvenient and expensive, their tech literally said they were losing money by having to come back and that I should be happy he was there at all. Latest issue is that we needed a new AC unit. They quoted us $14k for a 2 stage. We got a quote from Climatic that as $10,700 for a 5 stage much better unit. Last straw--we will never use them for anything again.

When the home warranty company contractor failed to show for an appointment for an air conditioning repair on a 100 degree day. I called my neighbor Pete who works for M.E. Flow and who I have a service agreement with to provide maintenance. Although they couldn't send a technician that day, they sent Troung the next day. We he arrived, my neighbor Pete also came over to assist with the call.

They both took great care with COVID precautions and were friendly and professional. Troung quickly diagnosed the issue and ordered of course the hard to find part. The M.E. Flow team worked quickly to locate the part and had me up running the next day. They went above and beyond to make sure I was kept up-to-date on the status of my repair. I even received a call from the service manager letting me know they'd located the part and would be delivering it to Troung in the field to save time. Truly great service! Thank you Pete and Troung!

After two plumbers and talking to the manufacturer of my water heater, Raul stepped in and saved the day! First, I have to give kudos to Morgan and her excellent customer service. She asked several questions to make sure she had a good understanding of the issue. She took her time to make sure she had all the information she needed to make the best decision.

On today, she was able to squeeze me in for an appointment and that's when Raul showed up. He too asked several questions, assessed the situation, identified the problem and told me the solution. I'm not sure why the ratings are low, but I highly recommend them. Thank you so much!

I had a very positive experience with ME Flow on my first scheduled call with them. They called ahead of time and showed up 30 minutes later within the allotted window.an accomplishment that many others seem to miss. They told me some of the options if I did one thing or another and how much each would cost. In the end it was a relatively easy Auger fix and he was out pretty quickly.

I did buy the one year agreement which may be a waste of money since we don't generally have many issues, but for the cheap rate, it seemed worth it as an insurance policy of sorts and saves you 15% and give you prioritization if something does happen. Anyway I did feel pretty good about the service.

I am not surprised that someone else experienced the same issue about their guys cutting corners. I contacted them because my HOA has an agreement at a special price with them. I guess since they already have a large contract, they can be lazy. I was told that they flush the drain during their visits but the older guy who was assigned to my building in the last couple of visits has never once gotten water to flush the drain nor have I heard any air blowing (if he had used an air gun which I hear is not as effective as water).

In every single visit, they tried to sell me a new HVAC unit because the sky is falling and R22 will no longer be available. Maybe they cut corners so that your unit will not function properly and THEN they can eventually sell you a new HVAC.

Awesome company to work with. From customer service to the tech who came out to fix our businesses A/C issues. Highly recommend!

First i like to say Charlie for the commercial hvac is amazing! Everytime i would email her or speak to her on the phone she was always so nice and responsive. Us being a business and having students anytime our a/c isnt working properly is alwayd an emergency because otherwise we have to close down for the day so Charlie always made sure she would get someone out as soon as possible. All the techs are amazing as well but Casey is our favorite go to. If you ever have any questions or conerns for commericial service she is definitely your go to person!

I had a Heating/Air rep come out to do a diagnostic on the system two months ago - and he said the fan compressor that was making some noise was out of balance and needed to be re-balanced for $300. After he balanced it, the noise persisted and I when I asked him what it was, he said "A loose piece that I can't do anything about without taking the whole thing apart." And recommended a new unit.

The noise only got worse so I called a different company to take a look today. The new rep found two meter cords wrapped around the fan causing the noise! Left there by the ME Flow guy! I feel cheated and taken advantage of - I will never call ME Flow again.

Another great experience with M.E. Flow. Gas leak in my hot water heater. Tech came out the next day. Everyone was personable and friendly and the cost was absolutely reasonable. Have another gas leak in furnace. Tech is also coming today. I am sure it will be another professional and fair repair and evaluation.