A Better Heating & Air COND

I wish zero were an option for reviewing because a 1 is far too much credit to give this company. Firstly, I called and the FIRST thing I mentioned was that I need a commercial space serviced. I was quoted a $96 diagnostic fee by the owner. I agreed and scheduled the appointment to have my heating unit assessed because it was not blowing cool air.

The tech came out, took about an hour to tell me a valve that had likely been overused was broken and needed to be replaced. He also promised not to charge me beyond the diagnostic. I receive a quote of nearly $700 total to get this "problem" fixed which included a diagnostic of $135 (lie number 1) and decide, absolutely not. We find this odd considering the unit is barely a year old.

I reach out to Georgia Air Solutions for a second opinion, and I'm so glad I did! The owner of Georgia Air Solutions was so kind and knowledgeable and sent a tech out right away. The tech inspected my unit and saw nothing wrong at all which puzzled him. The Georgia Air Solutions tech was then prompted to check the meter, which was OFF. He turned it on and voila, the heat began working.

I explain this to the owner of AComfort repeatedly and she does not budge and invoices me for labor on the unit based on the dishonest tech's notes, a total of $231, and then threatened to send me to collections if I did not pay. What a disgusting, unethical, dishonest company. I was willing to pay the diagnostic I was originally quoted over the phone and wasnpromised not to be charged beyond in my business by the tech but not the fabricated service and labor for a problem that did not exist.

As a fellow business owner, I would never disregard a customer in this way and I would not allow my employees to lie and take advantage of my customers. Here are the invoices between the two companies. AComfort (the dishonest company), Georgia Air Solutions (the honest company). Georgia Air Solutions documented 2 days after AComfort came, that the unit was perfectly normal (see images). Beware of AComfort and their dishonest techs and horrible business practices.

A Comfort was my 3rd opinion and company to talk to and pricing was exactly the same with maintenance. I was told by the previous companies that I needed to replace or fix the problem and it could cost me 3k to 5k. Robert came out from AComfort and did my maintenance on my 4ton and inspected my heat pump and lets just say that with a ground wire being wired wrong and a fuse blown in the handler it was up and running and thats honesty and integrity and he is as professional as he could be. I am extremely pleased and satisfied. AComfort has my business.

Horrible experience with this company. Evidently A Better Heating & Air in Lovejoy (who were very good & fairly priced) sold their company in June to AComfort HVAC & they are nothing alike! I am familiar with HVAC repair/ maintenance costs as a property manager. They were asked to go out & add coolant to a system & get the tenant some air. We were charged $867!

Including $405 labor & a $89 diagnostic fee - for adding 3 lbs of coolant & a new filter! I was told "they do not work for free" 8/5/21 Just read your response to my review. Your technician is either not telling you the entire truth (or as I suspect) you are just not the company we wish to do business with again. Yes we told the technician to get the tenant up & running but this was AFTER he told us it needed between 3 & 4 lbs of coolant. THAT WAS WHAT IT NEEDED.

We even asked your staff the amount of the charge when you called about the owner's card not going through & we had to give you a new one. We were told you didn't know the amount yet - you had to wait for all the information from the technician & he wasn't coming back in that day! I have no issue with the cost of the coolant or a service call fee or even a little something additional for his time.

What I do have issue with - is the $405 labor! - in addition to the $89 service call fee!. And no - the fee structure is not like the former company's fees we were dealing with. I have all the copies of receipts for this property. And you were totally unwilling to give at all on this exorbitant charge. I've been doing property mgmt for over 16 years and have dealt with many HVAC companies. Thank you

I had AComfort come out to give me a second opinion on my AC repair and they did an exceptional job. They saved me a lot if money and I will be using them from now on rather the other company I started with. Thank you Chris Mitchell and Robert Waegner for all your help. I greatly appreciate it. Service: A/C system repair

We've used A Comfort three different times now. They are a great small company with great customer service. The first time two techs had to replace a compressor fan which they did quickly and efficiently. The following two times they had to replace compressors and evaporators on two separate units. They were on time for every appointment. The techs do great work, have tons of high level HVAC certifications, and the office staff are very nice and easy to get in touch with. I highly recommend A Comfort.

If I could give no stars I would.this place sucks.from the techs to the owners. If you use them you will not only be out of money and patience, you will still be without a running AC.I will be pressing charges for the unprofessional and lewd Tech!

If there was a negative 5 star i would have chose that. hands down the worst service experience I've ever encountered. Do not let these inept so called techs in your home. My air conditioning went out on July the 6th. Made claim with homewarranty. they send this company. They came out did assessment and shipped part. Took a week to get part. they took a week to get me scheduled.

Here we are in July with NO air whatso-ever. They install.part and cause a refrigerant leak. They come out fix leak. they break a switch and air still doesnt work. We call them and beg for service. Its been 2 weeks and were hot and I would pay them aside from claim. answer was NO. not available till next Friday. So 3 weeks later they come out say they fix it and it still doesnt work.they leave. i demand they come back.then they text my wife and never call.me back.

I tried to call many times and was sent to voicemail. I had the home insurance send a second company out. They identified problem within 20 min. A comfort rigged a part and lied to me and the insurance company. The entire unit had to be replaced. I am in the works of filing complaints to the better business bureau as well as any Henry county/Griffin pages I am involved in.

These guys are nice to your face and the younger guys are great but thier main tech is a scam artist and is very unprofessional. Took 200 dollars from me for no service. They lied, they decieved me, and thier service was terrible. Customers that have paid you deserve more than a text saying ill call you monday. I know how business should be ran. I run one that includes installation and service and this type of professionalism shouldn't be accepted.

I also had company with medical conditions that really needed to not overheat that had to find other accommodations. Claims should not take a month to resolve. They are supposed to be trained and seemed like they were taking shots in the dark to save them money and just do enough to bill my insurance company for an expensive service. I am going to try and get these people shut down.

If I can help it. I HOPE YOU READ YOUR REVIEWS A-COMFORT AND DESIGN A BETTER WAY TO DO THINGS. YOU GUYS ARE HORRIBLE. AND IF YOU WOULD HAVE ANSWERED YOUR PHONES INSTEAD OF HIDING BEHIND A TEXT MESSAGE I WOULD HAVE TOLD YOU MYSELF. I WANTED TO SPEAK WITH THE OWNER BUT YOU ALL WOULDNT GIVE OUT THAT INFO.

Very impressed. They showed up early. Chris and Matt were both professional and courteous. After many attempts with no shows and no return calls from other companies, this company is exactly what we needed. We will definitely be using for future hvac needs and give referrals to family and friends.