Sawgrass Air Conditioning

This company was a scam. They didn't even bother to register the unit they installed. now they're bankrupt, and I can't get the shoddy work repaired. Don't believe a WORD of their response. Their work is something that CANNOT be repaired. It will forever be a problem in this house unless we move the entire unit, slab, ductwork. They closed and went bankrupt, and now they're reopened under the same name to scam more people. STAY AWAY FROM THESE PEOPLE

Purchased two brand new 2.5 ton units and would never work with this company again. The installation was very sloppy. PVC pipes were not connected causing our units to flood multiple times after having repairs completed by sawgrass. These specific units were also known to have motors that go bad which is over $750 to replace. which I've had to do twice for each unit under 5 years of ownership. To top it off these motors are not part of the manufacturer warranty. Seems like the products and services sold here are very low quality with even worse support.

Thank you Sawgrass Air for the great service. My A/C needed a repair so I went on Google and searched for an A/C company near me. I found Sawgrass Air and contact them. The lady on the phone was very helpful and they got to my house the same day. They repaired my A/c and it has been working perfectly ever since. Thank you again Sawgrass Air.

Andres, Gloria, and the team at Sawgrass Air were very helpful and efficient! Not to mention the best pricing also. Definitely recommend them!

Always excellent service and they usually come out right away. Have had a few issues in the past with them coming out on holiday weekends for emergency service but when they did come they fixed the issues right away. Recently they were able to special order custom filters for my return

I wanted to take a minute to express my appreciation both for Gloria and Andres. I've been in my house for almost 4 years and this is the first time I didn't feel like I was being ripped off. Your service techs have been trying to sell me a coil cleaning since I moved in, but the coil had been spotless until recently, as I've had a water leak and had to tear out my kitchen.

As soon as my renovation is complete I will call for a cleaning at that time. Thank you to both Gloria & Andres. Prior to this experience I was not going to renew my Service contract. LK

DO NOT ABSOLUTELY DO NOT USE THIS COMPANY. I bought my air unit from Sawgrass Air Conditioning and have come to find out that I was completely lied to about my warranty for my air conditioner. The sales person told me I had a 10 year extended warranty and today I was told my warranty was expired due to it being only a 5 year warranty. The technician told me today that the parts would cost me $1150.00 and the labor would cost me $550.00 and it could not be fixed until Monday.

They gave me push back on the labor contract I originally purchased from them. After realizing this company cannot be trusted I called another company. The other company I called charged me a total of $613.00. I was grateful that I found the other company. Unfortunately Sawgrass Air Conditioning cost me $613.00 because the parts and labor should have been covered by them. Sawgrass Air Conditioning not only would not cover what they orginally said they would they wanted to charge me $1700.00 and could not repair my air conditioner until Monday and today is Friday. I only gave Sawgrass Air Conditioning 1 star in order to do this review. They deserve no stars for being a deceptive company. DO NOT ABSOLUTELY DO NOT USE THIS COMPANY.

Pay 79 dollar for AJ to cut two wire in my unit. what a rip off never use this company

I am very happy and satisfied with Sawgrass Air Conditioning company. I called 1 day because my AC suddenly stopped and it was a very hot day, the lady that answer the phone, Gloria, was very helpful and polite and tech JJ within the hour was at my place and change the capacitor for a very good price and my AC was fixed in no time, thanks Sawgrass Air.

We have had multiple horrible experiences with this company. They installed a new air conditioning unit a couple years ago, during which they gave us a full written 10 year warranty covering parts and labor. The air conditioning unit was registered with the manufacturer guaranteeing the warranty. The first time the AC broke last year ($13 Capacitor breakage), we called the company with the technician showing up the next day.

He refused to honor the warranty and abruptly jumped into his van and left. A week ago the AC broke again, this time the blower motor (a part that is under full factory warranty). So we called them again and they showed up the next day, looked at the warranty, and took the old motor with them. They told me they would order a new motor and it would be installed the next day.

However it took them several days to get the part. Without any notice the owners son left the broken motor on my doorstep a couple days later. They held me hostage for a week with a completely broken unit, forcing me to pay someone else to fix it. When I called the office they told me they cannot honor the warranty using the excuse that they made a clerical error on their papers.

The whole decision to choose this air conditioning company was based on their promise to provide a 10 year full warranty which they are now going back on. They will say and do anything to make a sale but after they have your money they will very quickly go back on their word. The entire staff was extremely rude and unprofessional. I have even called the police on this company who told me they have bad business practices.

JJ came to my house and gave me a fair estimate. He told me Ac could be put in next day. I had gotten one other estimate which was $ 1000 higher. We decided to go for it. The next morning Stephen and Jeffrie showed up ready to go. JJ came by to check on things and by 2:30 I had my Ac and house was cooling. Talked to Gloria in the office who set up our 18 month no interest financing and she also registered our warranty. No hassles easy peazy. Thanks everyone.

I don't have the option of giving them zero stars but that's what they deserve. I would never have these people in my house again. I completely regret that I bought 3 air conditioning units from them. When I called on them to diagnose a problem, they gave me a diagnosis and an estimate repairs that cost hundreds of dollars (under warranty, no less).

I suspected something was wrong and called another A/C company to do the same thing. I received a completely different diagnosis (and after specifically asking about the need to replace the part that Sawgrass told me I needed to replace, they said that part was fine) and, shockingly, a simple fix that cost a fraction of what I was quoted by Sawgrass. Wouldn't trust any of them including Robert the owner. Stay away.

I had them install a brand new Rheem inside and outside unit in 2009. I was sold on a 10 year warranty. In 2016, the inside blower gave out. I had Sawgrass tech JJ come out, he told me the unit was not registered with Rheem, therefore the warranty expired after 5 years. I brought out all of my paperwork for JJ to go through, as I am quite organized and have kept every single document they gave me. JJ confirmed all papers stated 10 year warranty for parts.

I argued with the manager, Robert, to no avail. I was told it was my responsibility to register my product with Rheem, and that since I did not there was nothing he could do. I pleaded that I was never told I needed to do anything to "activate" the 10 year warranty, Robert washed his hands clean of the situation and turned his phone off. I spoke to the front desk lady asking to speak to the owner, I wrote an email, I wrote a facebook message/post.

I never received a return phone call from anyone from Sawgrass. I called in a new company, AM/PM, and explained the situation. The tech came over, diagnosed the problem, and had it fixed that day. I did have to pay for the full cost of the repair up front, but he got a copy of my original paperwork, called Rheem and explained the situation, and was able to get Rheem to honor the original 10 year warranty.

I was soon refunded the cost for the parts. I was also informed that it is standard practice within the industry for the contractor who installs the unit to handle registration. This came from the company who serviced my AC, as well as from Rheem. Sawgrass air made zero attempt to rectify the situation, made not even the slightest hint that they could have possibly messed up, and had terrible customer service.

They made no attempt to get Rheem to honor the agreed upon warranty, turns out they could have convinced them to do so. I would recommend staying away from this company if you are reading this. Find someone else, I recommend AM/PM. I would be quite willing to further discuss this situation with anyone who wants more information, including Sawgrass Air themselves.

I've been a customer for over 10 years and highly recommend Sawgrass Air. They offer top quality A/Cs and provide excellent service!

My A/C was not working when I returned home from a long weekend. Called Sawgrass and the tech was at my house within 2 hours. Repair is complete and my house is cool again. Most importantly they charged me a fair price

Because zero is not an option, I am writing this review for the next person to not fall victim to this sham. I scheduled an appointment two days ahead of time. They not only failed to ever arrive, but apparently providing a courtesy call to a customer is also too much to ask for. Giving them the benefit of the doubt, I called the company's answering service and waited for a return call.

I called them a second time and good thing I didn't hold my breath.now two days later I have still not received any call back! Do not waste your time or energy with this less then reputable for lack of a better word 'company'. They will more than disappoint you with their disregard for your time and needs.

I've dealt with this company for the last 10 years now. Unfortunately I bought two AC units from them. My second AC unit was supposed to be under warranty. I was told by them I was supposed to register the unit for the warranty. When you spend $4,000 on a major appliance like that you would think the company installing it would register the appliance automatically. Sawgrass never told me to register the unit.

And of course $1,300 later I'm replacing almost every part of the AC unit. My AC unit is only 6 years old. Neither Sawgrass or Rheem want anything to do with replacing it other than more money. I have a receipt that Sawgrass gave me and it's clearly states 10 warranty on parts. Stay away from this company and do not buy a Rheem AC unit.

I bought an ac system from this company approx 5-6 years ago. They could not get this unit working so they put in a larger system. I kept having problems with this ac unit. They came and changed the compressor. They sent multiple people here and my neighbor ended up figuring out the problem NOT SAWGRASS Air. Thursday my ac unit stopped working. I was hot and miserable.

No answer at Saw Grass Air. Kept calling then finally a tech came out which I was really surprised and happy. He tells me its my compressor. I am thinking to myself that is odd since it is only 5 years old. He told me it was $1200.00 for a new one. Then said he would give me a discount to $1000. Then the price all of a sudden went up to $2400.00 because I did not have the warranty for 10 years.

Now he would give me a deal of $1800.00. I wrote the check then spoke to a few people. I called another company. I put a stop on the check. They came out and told me it was not the compressor it was some contact piece and their service call for a Saturday was $250.00. A far cry from $1800.00. I am going to do what I can to file complaints against the technician Javier and the owner. Remember this company has technicians that make a commission. NEVER use this company. They were quite good at one time.

Bought two 5 ton Trane A/C systems 7 years ago. One for my Dad's house and the other for my own home. My system broke 6 times and ended up replacing the blower, coils, valves. etc. Yesterday it broke again and they wanted to charge me $575 to find a leak. My Dad, who is 80 years old, had similar problems. I was furious to find out that the last time they went to service his system they conned him with a finance option and replaced it for a new one (at full price). Spoke to the owner (Robert) who blamed it on the manufacturer and refused to take responsibility.

Worst company I have every worked with. Very unprofessional, very poor service. Initially I was quoted the price of a new unit by their salesman, Glenn Ripoll, since my A/C failed during the month of September in South Florida. He stated that it would take 2-3 days to prep the unit and install. I called him back the next day, and gave him the go-ahead.

I kept calling throughout the week, but he wouldn't answer. It took two weeks of me constantly calling both the company as well as the Glenn, till they finally came out. The appointment was scheduled for a Friday morning at 9AM. They never showed. At 10:00 AM the secretary called me and told me that my appointment had been "changed" to 1 PM. They never showed.

At 2 PM after several phone calls, I told her that if no one had showed in 30 minutes, to forget about it. She said they were on their way. They finally came at 4 PM, two Cuban contractors from Miami who spoke absolutely NO English at all. They didn't even work for Sawgrass Air Conditioning, they were contractors. No courtesy, no apologies, no professionalism. They ripped off the shelving in my closet to gain access to do the install, and left the place a mess.

As a business owner, I don't take this rating lightly. USE CAUTION. Called Sawgrass Air for "emergency" service and was told someone would be at my office at 8:30 the next day. I called at 10, was told the tech got called to another emergency. Finally, at 11, the tech showed up, only to tell me unit was frozen and he would have to return after 1 pm. 1pm turned into 4pm.the rains came and the office called to say the tech wouldn't make it back until the next day.

The following morning, the tech informed us that the unit was low on freon and without detecting a leak, said we needed a new coil ($980!). His rationale was that since he didn't find a leak at the compressor or in the lines, it must be the coil. I asked why we didn't recharge the system with freon to see if it leaked again and was told they wouldn't recharge the system unless we replaces the coils.

After I threatened to call another company, Sawgrass Air said the would recharge the system with Freon (3 lbs for $375!). I told them that price was ridiculous (we had another quite for a FULL system recharge for $175) and told them we were going elsewhere. I was informed that I was still responsible for the service call charge ($125). They said they would waive the service charge with the freon fill, so ultimately, I negotiated the freon fill down to $275 just to save the expense of the second company getting involved.

When I questioned the manner in which the Company conducted their business, looking for the "quick hit, " I was told, in no uncertain terms, that money was the Company's primary concern and not customer retention. Make sure you shop around before calling Sawgrass Air.

The technicians did an excellent job installing my unit. They kept their work area under control and left it clean. The workmanship of the installation was great, with attention to detail and quality very high. I was impressed with their focus on the installation and how the job was completed much sooner than I would have imagined. They answered questions I had and their installation process. I have been very happy with the end result. They are reliable and effective and I would highly recommend them!